Blair Auto Sales

I am rejecting this response because: I would like to keep this open until I receive the replacement piece as well as the replacement damaged cushion I have been without a cushion on my sida since april 11th, which is almost weeks now I had to file this complaint to get them to replace the damaged left armchair and call the store to let them know I filed the complaint I have been dealing with this for almost two weeks now This is not acceptableWhen I call abd soak to their customer service, they are rudeI sent pictures as requested and they were not even reviewed until I called on the day I was supposed to receive a response I'm tired if the lack of urgency on their part I've had this set for two weeks ( in two days) with a missing danaged cushion) and a damaged love seat and I had to file this repirt to get any action They didn't even put a rush on the replacement order

Complaint: [redacted] I am rejecting this response because:The ink accumulation is a matter of opinionThe Agreement does not indicate how many ink strokes is considered an accumulationWhy make up something now?Maybe the Technician is just lazy, and/or maybe Ashley is so accustomed to short changing its customers by not honoring their Agreement.I want what I paid forPlease remove the ink, and/or replace the furniture and/or refund my money in total and in full for what I paid for it - all $4,000.Thank you Regards, [redacted]

Revdex.com: I spoke with [redacted] from AshleyThey have agreed to come to the house and pick up sections of the furniture, one at a time, beginning on Thursday, April 16, They will keep the furniture for a maximum of days, keep it and repair itOnce this is done, they will return the furniture and pick up the second sectional and duplicate the process under the same terms, return it and pick up the last and third sectional to repeat and complete the process, under the same terms and conditions.This is satisfactory to me providing they repair the furniture the way it should be looking (upholding Ashley's prior apparent reputation) and not give me a half-hearted job in an attempt to shut my mouth.Thank you [redacted]

We will replace both items (sofa and love seat) for the customerWhen the new merchandise is delivered we will be picking up the defective merchandise to return to the factory

I am rejecting this response because: I have not yet received anything from the businessI will accept the response if I actually receive a chair

The merchandise is improperly cared for an has an accumulation of damagesThese are both things that are listed as excluded from coverage on the protection plan the customer purchasedI have attached several pictures of the merchandise as well as a copy of the protection plan that the customer was provided with at the point of purchase

I am rejecting this response because: A "professional" tech did come and told me these pieces would be replaced I asked him about another piece of furniture and he explained to me that that particular piece was accumulation and something like that would not be covered but did say that the three pieces in question would be covered two pieces broke within two days of each other And the "professional" who showed stinking of alcihol had no formal report or form for me to sign he reports to several houses a day as I was told by him the night before The pieces broke at the seam and it is apparant it's a defect In addition I never received this warranty that is attached even though it's not accumulation I did report this within five day ls back in February and now to may how come there is no limit on when you respond to claims ???! Regards,

A defect needs to be verified before any decision on the merchandise can be madeThe customer claims the furniture has an odor and the drawers stickThese issues cannot be verified unless a technician inspects the merchandiseA technician will need to be scheduled and if the merchandise is defective we will replace itif the merchandise is not defective than the claim will be closed

The customer will receive a call today to schedule the delivery of the sofa

As promised Value City many weeks later (3/14/to be exact) did deliver a new table and as suggested I inspected the new table and everything appeared to be fine However, when they had me examine the table they did so in my living room, they set the table up and asked me to inspect After receiving the go ahead from me that the table was fine they proceeded to set the table up and left After they left I have now noticed that the table does not match the chairs! Because the company did not replace both the complete set (table and chairs) they appear to be two entirely differently shades of white and do not matchIn an attempt to resolve the issue on my own I sought out a quote from a contractor to paint the set, the result was a $quote which is not feasible at all.I am once again asking that the company either replace the set complete set (table & chairs) to ensure that the items completely match or at this juncture refund the money and take back the set I emailed the manager of the store Patrick directly and have nothing back I even offered to come to the store personally and switch my set out with the set on display.Please tell me what can be done

Complaint: [redacted] I am rejecting this response because: Simply informing you that it has been week since you have contacted Value City (5/5/25) and they still have not called usThank you for all your efforts, Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I was told in the last message that the repairs would be madeI purchased the warranty ( which I was never given a copy of) and was told by the salesman it covers any and all damage under any circumstances and if it can not be repaired it would be replacedAlso, the damage was not " animal damage" as the company likes to write it off as ? Which I told was covered by warranty) unless you consider ripping people off by selling them poor quality furniture, very poor customer service, and selling them a warranty under pretenses animal damageDue to this major stress, inconvenience, and leaving several messages for the company with no response, I now want my furniture repaired and a refund for the warranty ( which by the way I nevEr received Not did I accept those terms in any way shape or form)The company speaks for itselfYou purchased a warranty and was told by the salesman there were no exclusions, and all you do is turn me away and offer to refund me for the warranty? ..........( see past complaints for further information on the representation of the warranty that was sold to be my [redacted] at the tons river store, and the store manager ( who always seems to find a way to not answer your calls) Regards, [redacted]

The check was mailed and made out to the customerOur company was never returned any moneyIf the customer is claiming that the check was fraudulently cashed then they must speak to either the banking establishment or file a police reportThe customer has been informed of this

We will contact the customer today to schedule the shop repair

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]

We will give the customer credit in the amount that the paid for the recliner to the storeThey will then select a new recliner as this one is no longer madeWhen the new recliner is delivered the original recliner will be picked up at the same time to be returned to the factory

The customer's merchandise is improperly cared forThe only thing we can offer is a 50% refund on what was paid for the protection plan as a courtesyWe cannot refund the entire amount as finials were replaced on a bed and drawer tracks were installed in a nightstand so the policy was used

We will give the customer credit for the amount of the box spring and mattress to our store so they can select a different setWhen the new set is delivered we will pick up the old set at the same time

The protection plan states that anything deemed by a professional technician to be an accumulation of damages will not be coveredThe customer has cracking on all of the seat casings of the sofa as well as the armsThis was deemed by the technician as an accumulation and he repaired the arms as a courtesyWe will give the customer credit in the amount they paid for the sofa to the store so they can select another sofa as a courtesyWhen the new selection is delivered the original sofa will be picked up at the same time

The contract states "deemed by a professional technician" to have an accumulation of damagesThe report for this customer stated "Technician inspected arm less leather chairs and chaiseSN# [redacted] SN# [redacted] SN# [redacted] Service man found seat cushions on arm less chairs have ink marks all overService man found inside back and seat cushions on 3rd arm less chair has ink marks all over Service man found inside back and seat cushion have ink marks all over on chaiseService man feels contract void due to accumulation of damage." According to the contract purchased by the customer accumulation is to be determined by the technician which the report statesWe can offer a refund as stated previously on the protection plan as the customer is unhappy with what is covered by the contract