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Blair Auto Sales

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Blair Auto Sales Reviews (261)

I am rejecting this response because:
My name is [redacted] and my complaint ID is  [redacted]....

 I was emailing your company to let you know that my original complaint was never solved.  Crest has been delaying the repair of my sofa even though they stated they would repair it.  First they requested I send pictures of the sofa to order the needed parts, then they stated they didn't get the email with the pictures.  Then I resent the picture of the damaged areas and then I called back and they stated my request for a repair was denied AGAIN.
Regards,
[redacted]

The customer has accepted our offer of a perfect redelivery of her current set at a discounted price. Customer has also agreed to Ashley Furniture Home Stores picking set up for refund if the set does not come to her specifications.

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Crest Furniture Inc. Company Contact: Meredith D Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint:  [redacted] Staff Member: [redacted] Response: Consumer,  [redacted], was concerned that her [redacted] mattress was not the bed she purchased and that her bed protector was not the proper protector. I heard her concerns and discussed them with our in house representative. The representative agreed with what the customer was saying and we are exchanging both the mattress and mattress protector for the correct items. The consumer was notified and is now satisfied.

Value City pick up the sofa to be fix as scheduled on June 5th, They brought it back today June 17th, BUT ……..I CAN’T Believe it still not fixed,.. They had the sofa in their shop for almost 2 weeks and they send back the damaged product, only fixed 1 out of 3 damaged parts. Please see attached pictures.As I explained before I have Value City of what was happening to the sofa in Nov. 2014  and multi calls to a “Manager” called Tania (x-[redacted]) since November 2014. Every person you get, you have a different story. This is the Nightmare sofa….Plus they did not bring in a loner for us to sit  until is “fixed”……………I am exhausted of working with this company, what do you recommend? – Take them to court?- Or take them to public media? – Or both? It has been almost 7 months of this run around.

The contract states "deemed by a professional technician" to have an accumulation of damages. The report for this customer stated "Technician inspected 3 arm less leather chairs and chaise. SN# [redacted]. SN# [redacted]. SN# [redacted]. Service man found seat cushions on 2 arm less chairs have ink marks all over. Service man found inside back and seat cushions on 3rd arm less chair has ink marks all over.  Service man found inside back and seat cushion have ink marks all over on chaise. Service man feels contract void due to accumulation of damage." According to the contract purchased by the customer accumulation is to be determined by the technician which the report states. We can offer a refund as stated previously on the protection plan as the customer is unhappy with what is covered by the contract.

Good afternoon,   Unfortunately we can only give you a prorated amount as you have already had the furniture for about three years now.. We can not transfer the credit to an other store that its not one of ours. Thank you.

The cushions have been obtained and are being transferred to the nearest store by tomorrow so that the customer can pick them up at their convenience.

To Whom This May Concern, We reached out to the consumer and offered a reselection from any of our locations, but the customer turned down our offer. The consumer has been adamant about receiving a pick-up for refund and we approved their request. We will be picking up the mattress for a full...

refund. Thank you,Meredith D[redacted]Crest Furniture Inc.[redacted]
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Not really happy with out come but what else can I do, I guess I will go pick out my cheap furniture and I will buy the insurance so when this happens again I will get same runaround again Thank you Revdex.com for your great work helping me.
Regards,
[redacted]

Leaves are not interchangeable with tables. They are like fingerprints and unable to be replaced. The customer reported the damages two months after delivery. The customer sent pictures showing dents to the leaf which are not manufacturer's defects. The customer did not purchase a protection plan so...

the shop repair is a courtesy for the customer. The entire table must be brought to the shop as any slight variation in the refinishing process will cause the leaf not to match the table.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

To Whom This May Concern, We have attempted to contact the consumer, but were hung up on by the consumer. In an attempt to re-call the customer we left a message. We have re-entered the sale for the Media Chest and would like to let the customer know the store will contact the customer to...

schedule. Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:
I should not have to utilize my plan for damages incurred by the business. Furthermore they stand corrected with the time frame in which I purchased a protection plan. My plan was purchased within the time frame allowed and again the business has delivery time inaccurate just like the protection plan information.
Regards,
[redacted] I do not accept having to utilize a warranty for something not incurred by me. My warranty is only to be used for damages not related to this purchase. Secondly I received a damaged leaf in which the business should make good for. I also purchased the plan within the proper time frame but the business again stands corrected because they have the delivery time inaccurate. When I return home I will provide all documentation to support my case. The delivery time they have is inaccurate and waa cancelled and resce

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Replacement table must be the same make, model and quality as the table I initially purchased.

The customer has received credit for the amount they paid for the chair to the store so they can pick a replacement chair. When the new chair is delivered the original chair will be picked up at the same time.

Good morning,I called the customer to inform that we will allow a reselection, left a message to return the call so I can explain the process. thank you

The customers are always informed it is a estimated time window. Occasionally drivers will run into traffic or other delays. We can attempt to reschedule the customer for a more convenient day but we will not be refunding the money for merchandise that was damaged by the customer.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The pieces were assessed by an independent technician from S.A.W. enterprises. The damages were found to be customer caused. We will offer the customer credit for the amount they paid for the table to pick out another table only as a courtesy as this is water damage which is not covered by the...

protection plan. Once the customer receives delivery of the new table they picked out we will pick up the old table at the same time.

Hello, We have reached out to the consumer and offered a pick up for refund. The consumer has not made any decisions on weather or not to continue with that option or keep the items. We look forward to completing this task as soon as the consumer comes to a conclusion on what they would like to...

do. Please let me know if there is anything further we can assist with. Thank you,Meredith D[redacted]Crest Furniture Inc.###-###-#### Option *

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Address: 400 Ky Route 172, Staffordsville, Kentucky, United States, 41256-9003

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