Blair Auto Sales Reviews (261)
Good afternoon,We do not have a return policy on mattresses for comfort issue but we can give the customer a reselection/store credit with a 25% restocking fee that must be paid in cash before delivery of new mattress.Thank you.
I am rejecting this response because: On February 08, 2017 I received a phone call from Value City Representative Stephanie. She informed me that I was eligible to go to any Value City store and pick out a new mattress. She said I had two weeks to complete this task. I specifically asked if Toms River or Lakewood stores would be okay; she said either would suffice. To meet the two week time frame I rearranged my schedule and on February 13, 2017 at approximately 1700 hours I went to the Toms River, NJ, Value City Store. Unfortunately, I was informed that there was no information in their system and I was unable to receive a replacement mattress.As a full time working mother (who commutes to West Orange, NJ from Bayville, NJ daily for work) of a six month old son it is very difficult to carve out time in my schedule to devote to a trip to a furniture store. While the salesperson was kind, the manager never came over to speak to me about the situation. I once again am disappointed by the lack of professionalism of this company. For my inconvenience and trouble I am requesting to replace my mattress and required boxspring (set) with any set that I deem satisfactory.
To Whom This May Concern, I reached out to the customer and we agreed that we would be picking up the merchandise for a full refund. Thank you,[redacted]Crest Furniture Inc.###-###-#### Opt. * for Service
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
appreciate the help that the Revdex.com does to protect the consumer. Thank you for you time and help regarding my voice to be heard.
We will schedule to have the mattress picked up. Once the mattress is picked up the customer will be able to contact the store with the information regarding the card that they purchased it on so the full amount can be placed back on that card.
We will replace both items (sofa and love seat) for the customer. When the new merchandise is delivered we will be picking up the defective merchandise to return to the factory.
I am rejecting this response because: We had trouble with the couch before the year when the handle fell of a couch and it was fixed by your technician. I did not buy a extended warranty because I felt I didi not need it The couch we had before was 15 years old. A couch should last more than 2 years it was a defected couch they need to fix it or replace it. We are good customer you should do the right thing and fix it for us. My husband it disable vet and going through chemo and we are both senior citizen
I am rejecting this response because: I would like to keep this open until I receive the...
replacement piece as well as the replacement damaged cushion. I have been without a cushion on my sida since april 11th, which is almost 2 weeks now. I had to file this complaint to get them to replace the damaged left armchair and call the store to let them know I filed the complaint. I have been dealing with this for almost two weeks now. This is not acceptable. When I call abd soak to their customer service, they are rude. I sent pictures as requested and they were not even reviewed until I called on the day I was supposed to receive a response. I'm tired if the lack of urgency on their part. I've had this set for two weeks ( in two days) with a missing danaged cushion) and a damaged love seat and I had to file this repirt to get any action. They didn't even put a rush on the replacement order.
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I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution is satisfactory to me.
We will give the customer credit to our store in the amount they paid for the recliner to select something different as a courtesy as fading is not covered by the protection plan. When the customer's new selection is delivered the original chair will be returned to the warehouse on the same...
I am rejecting this response because:
I am not at all satisfied with their response to this problem. I bought this sofa with high quality(According to Value city) and high price almost less than 3 years back. And now it is already pill and ripped off by itself. And now it is in state where I cannot keep it because it is looking bad and not even throw it because spent so much money on this. I am very dissatisfied with the quality of the furniture Value city is selling but saying high quality and charging high price of low quality furniture. Which did not last even 3 years. This sofa have manufacturing defect with is low in quality and discontinued even by store. And now they want to get away by showing some clauses. I do not know who is going to look at it Store Or Insurance company. But I want either repair or replace this. It is almost 3 months now I am following on this with no result and very bad experience with the customer service from Value city. And no care about consumers. Please look into this and help getting it resolved and let me know if any other details required to resolve this. Thanks -[redacted] Complaint ID - [redacted]
Good afternoon,Unfortunately the pictures show peeling all over the furniture there for they are not covered, protection plan states damages should be called in within 5 days.Thank you.
I am rejecting this response because: their estimation of...
accumulation and cause of damage vs quality of products are convoluted. Additionally the furniture continued to deteriorate from the beginning/opening of the claim to the time our claim was responded to by [redacted]'s customer service regarding the quality of the pieces we procured.
To Whom This May Concern, We have attempted to contact the consumer, but had to leave a message. We would like to offer an even exchange the damaged item, the rails, but we are pending a response from the consumer. Thank you,[redacted]
I am rejecting this response because:as I have stated several times, the reason I was able to be coerced by your salesman was that he explained the protection plan to be risk free and any damage within the five year period would be repaired or replaced if irreparable. He informed EVERYTHING was covered with no exclusions and I was not provided with a copy of the protection plan prior to agreeing to purchase the warranty, nor do I believe I was ever provided with it at all. Refunding the cost of the warranty rather than enforce what was promised to me by the value ciry employee that sold me the furniture and the warranty? Ridiculous.
Good afternoon,There is a delivery charge because this is a warranty claim and not a manufacture defect claim. In order to give the customer store credit we must pick up old item. Thank you.
Good evening,I called customer and spoke to Mrs. [redacted], Mrs. [redacted] is willing to go to the store and reselect on a new set for a living room and if she finds something that does not matches her two arm chairs we will give her store credit for the two...
Good evening,Please see the attached copy of the protection plan, it states that this service commitment is not a cleaning contact and does not cover cleaning of furniture that is soiled through daily use. unfortunately all we can do is offer a protection plan money back in the form of store credit.Thank you.