Blair Auto Sales

Complaint: ***
I am rejecting this response because:
I still have heard nothing from the business at all
Regards,
*** ***

The warranty for the customer's merchandise provides for repair rather than replacementIn the interest of resolving this issue we will replace the customer's table and foot board as well as the chairs they are having an issue withThe sectional has had a technician out to assess it and he has
found that it is up to manufacturer's standards

We will replace the table for the customer

The new Left arm facing love seat has been ordered for the customerAs soon as that piece comes in, the customer will be contacted by the store to deliver the new piece and remove the damaged piece

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We will replace the entire sectional for the customer so the dye lots will matchWe will enter $store credit as compensation to the customer to purchase anything in our store

Complaint:***
I am rejecting this response because:
** *** *** mandates that damaged furniture may be returned for a full refund if the vendor is notified within appropriate timeI contacted the store in person and by phone within hours of delivery noticing them that the furniture delivered was damagedI was not given the option to have the furniture replaced but told that a technician would contact me to schedule an appointmentIf I purchased and paid for brand new furniture why should I have to wait for a technician to come out to repair it?!?!The contract I signed also does not state that all sales are final or that no returns/refunds are allowed, nor was it posted anywhere in the store. Regards,*** ***

We will replace the table for the customerThey will be contacted to schedule the pick up the original table and delivery of the name table at the same time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are willing to clean the product pursuant to our contract and time frames as stressed before are estimatedWe treat all of our customers the same regardless of their race

I have attached several pictures showing that their is an accumulation of pen marks throughout the sectionalI have also attached a copy of the customer's warranty which states under the cancellation portion "any merchandise deemed by a professional technician to have an accumulation of damages
will result in cancellation of the policy." We will refund the customer for the amount that they paid for their protection plan as a courtesy as they are not happy with what the plan covers

The customer kept the mattress in their home so we cannot refund for that itemThe restocking fee for their original mattress was charged as part of the comfort return policy agreed to at purchaseThe mattress was returned for comfort not defects and therefore the restocking fee cannot be returnedThe only refund that can be processed is for the box spring if the customer chooses not to take delivery of it

Unfortunately we are unable to assist this customer further than the refund on the protection planWe have asked the customer to provide pictures to see if we could assist as a courtesy as the contract does not cover rips in fabric but the pictures show multiple areas of animal damage throughout the piecesThe protection plan does not cover animal damages and the damages are severeAttached are the pictures of this merchandiseI have also attached a copy of the protection plan the customer has purchased

We will replace the table for the customerWe ask that the customer refuses any merchandise that they wish replaced at the time of delivery in the future as this speeds the replacement process

The customer is scheduled for 11/29/to have the chairs exchangedThe customer will be contacted a few days before to confirm this again

We will attempt repair as a one time courtesy only

I apologize for the miscommunicationThe customer will be contacted today

The customer will be contacted today to schedule the exchange and the delivery of the additional piece for next week

We have a no refund policyThe terms and conditions of our sale state that we will repair or replace at "our" optionThe customer has been informed on several occasions that the policy she is looking at is on *** which is not our websiteOur website is
***The website only allows for refunds with a 20% restocking fee for online customers only within hours of deliveryThis purchase was made in our store and not onlineThe technician will have to verify if there is anything wrong with the merchandise before we can replace it for the customerIf there are defects or damages present on the merchandise we will repair or replace it for the customer

The customer was in contact with a member of the service department todayClaims have been entered regarding the nightstand and the property damageThe customer is sending pictures of the damages so we can assess what the next step is in resolving this