Blair Auto Sales

Good morning, Attached is a copy of the protection plan where it states that its the customer's responsibility to return their product to the nearest distribution center if out of our normal trading area of 75 miles. I spoke to MR. [redacted] and informed him that I can prorate the money that he paid...

for the protection plan and give back as a refund. that is the only thing we can do for the customer. we can not transfer a store credit to a store in Hawaii as the Ashley stores are individually owned.Thank you.

As promised Value City many weeks later (3/14/15 to be exact) did deliver a new table and as...

suggested I inspected the new table and everything appeared to be fine.  However, when they had me examine the table they did so in my living room, they set the table up and asked me to inspect.  After receiving the go ahead from me that the table was fine they proceeded to set the table up and left.  After they left I have now noticed that the table does not match the chairs!    Because the company did not replace both the complete set (table and chairs) they appear to be two entirely differently shades of white and do not match. In an attempt to resolve the issue on my own I sought out a quote from a contractor to paint the set, the result was a $900 quote which is not feasible at all.I am once again asking that the company either replace the set complete set (table & chairs) to ensure that the items completely match or at this juncture refund the money and take back the set.  I emailed the manager of the store Patrick directly and have nothing back.  I even offered to come to the store personally and switch my set out with the set on display.Please tell me what can be done.

I am rejecting this response because:
A "professional" tech did come and told me these pieces would be replaced.  I asked him about another piece of furniture and he explained to me that that particular piece was accumulation and something like that would not be covered but did say that the three pieces in question would be covered two pieces broke within two days of each other And the "professional" who showed stinking of alcihol had no formal report or form for me to sign he reports to several houses a day as I was told by him the night before.  The pieces broke at the seam and it is apparant it's a defect.  In addition I never received this warranty that is attached even though it's not accumulation I did report this within five day ls back in February and now to may how come there is no limit on when you respond to claims ???!
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much for your help concerning this matter.

Good afternoon,       I will have someone call the customer today to get photos of the condition of the table. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me in terms that the delivery will be timely and Fiancé and I will not have to miss work to receive the items. We would appreciate promo weekend delivery. [redacted], from Ashley's furniture called this past week. I returned the phone call and left a message. I have yet to hear back. I am going to call on Monday when she is back in the office. I look forward to resolving the issue asap.
Warm Regards,
[redacted]

The faux marble table in question was not defective but damaged. The customer's protection plan only covers damages to wood and not faux marble. As a courtesy we will pick up the customer's table to repair in our shop and return it to the customer when it has been completed.

Good afternoon,      Called the customer and left message to return call. I can not locate him in our system.

Complaint: [redacted]
I am rejecting this response because: I was told in the last message that the repairs would be made. I purchased the warranty ( which I was never given a copy of) and was told by the salesman it covers any and all damage under any circumstances and if it can not be repaired it would be replaced. Also, the damage was not " animal damage" as the company likes to write it off as ? Which I told was covered by warranty) unless you consider ripping people off by selling them poor quality furniture, very poor customer service, and selling them a warranty under false pretenses animal damage. Due to this major stress, inconvenience, and leaving several messages for the company with no response, I now want my furniture repaired and a refund for the warranty ( which by the way I nevEr received Not did I accept those terms in any way shape or form). The company speaks for itself.... You purchased a warranty and was told by the salesman there were no exclusions, and all you do is turn me away and offer to refund me for the warranty? ..........( see past complaints for further information on the false representation of the warranty that was sold to be my [redacted] at the tons river store, and the store manager ( who always seems to find a way to not answer your calls).
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] & [redacted]

Above is the exact wording from the protection plan. This was copied from the protection plan provided to all our customers at the point of purchase. There are no recalls for furniture so anything reported after a year would be considered using the protection plan. Above in bold the agreement states that the service agreement will not continue on the replaced item. Above that the plan specifically states that if the affected item can't be replaced then the customer will select a new replacement item of equal value.

Hello, We have been in contact with the consumer and have offered them a reselection for the sectional which they have accepted. Please let us know if there is any additional concerns we can address.Thank you![redacted]Crest Furniture Inc.###-###-#### Opt. *

Revdex.com:
I spoke with [redacted] from Ashley. They have agreed to come to the house and pick up 3 sections of the furniture, one at a time, beginning on Thursday, April 16, 2015. They will keep the furniture for a maximum of 10 days, keep it and repair it. Once this is done, they will return the furniture and pick up the second sectional and duplicate the process under the same terms, return it and pick up the last and third sectional to repeat and complete the process, under the same terms and conditions.This is satisfactory to me providing they repair the furniture the way it should be looking (upholding Ashley's prior apparent reputation)  and not give me a half-hearted job in an attempt to shut my mouth.Thank you.
[redacted]

Good afternoon,      I called Mrs. [redacted] and left a message to return the call.Thank you.

Complaint: [redacted]
I am rejecting this response because:
It seems as though I may have prematurely accepted this response on the 16th. Ashley Furniture representation promised me a mattress exchange with the correct mattress and cover without paying any additional fees; however, the replacement mattress they sent was the incorrect mattress and coincidentally it is impossible to get in touch with Meredith D to resolve this issue since Thursday. I called and left voice messages on a Thursday, Friday, Monday and a Tuesday. Tuesday afternoon I physically hadn't into the Turnersville store and spoke to Jeanie, who then the manager (Rich), intervened. After patiently waiting for a clear justification on their end, I left the store to wait for a call from the manager. He called me back and said the mattresses won't be delivered to store until Monday to see if my mattress is in, to expect a call Monday. Meredith returned my calls on Tuesday evening around 7pm and said she would physically check the warehouse and inspect my mattress first thing Wednesday morning and give me a call to update on delivery. I understand it was a holiday week, but this waiting game is frustrating. I was told my mattress would be within 2 days, and the cover to be shipped to store within 2 weeks. I am not going to accept this until I have physically received BOTH  products. As patient as I am trying to be, I think perhaps a little compensation is owed at this point. (A set of Pillows, credit towards my original purchase for all this hassle)
Regards,
[redacted]

To Whom This May Concern, We have discussed this situation with the customer and have offered a reselection on the item. Thank you,[redacted]Crest Furniture Inc.[redacted].[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

me.
 I will return the gift certificate directly to the store. Upon giving back the certificate I expect to receive the $100.00 credited to my acct. If I do not get that, then I will contact the Revdex.com again.  Thank you!

Complaint: [redacted]
I am rejecting this response because:
To Whom It May Concern:   I am writing to reopen file #[redacted].  I desire to reopen the case because the company lied to me, maybe to shut me up and slow me down.   The details are this: I received a telephone call from Ashley and we agreed that they would be here on Thursday, August 16, 2015 to pick up one piece of the furniture to clean it, return it and then take the other pieces out one at a time. They would be calling me the day before and inform me as to the time of the pick-up.   I received a call the day before and I was informed that they would be here between 1:00 p.m. and 5:00 p.m. This time frame was not convenient for me, because they neglected to previously inform me that there would be a four (4) hour window.  However and nevertheless, I rescheduled some appointments to assure that I would be home during this long 4 hour window.  THEY DID NOT SHOW UP, NOR DID THEY GIVE ME A COURTESY CALL TO INFORM ME THAT THEY WOULD BE LATE.   It was not until 5:21 p.m. that they called me from telephone #[redacted] informing me that they were on the way to my house. It was too late. I had already left the house 10 minutes prior en route to some of the appointments I had to reschedule to accommodate the 4 hour window. I believe that they did this on purpose to spite me, a form of RETALIATION!   At this point all I want is all of my money back that I paid for the furniture, ALL $4,000.00   Thank you,   -- [redacted]

The merchandise is improperly cared for an has an accumulation of damages. These are both things that are listed as excluded from coverage on the protection plan the customer purchased. I have attached several pictures of the merchandise as well as a copy of the protection plan that the customer was...

provided with at the point of purchase.

To Whom This May Concern, We have offered the consumer the Five Year No Worry Plan back previous to receiving this complaint. There is nothing more for us to do for this concern. Please let us know if there are nay further concerns or questions. Thank you,[redacted]Crest Furniture...

Inc.###-###-#### Option *