Blair Auto Sales

Complaint: [redacted]
I am rejecting this response because:There is no where in the Contract that states clearly the definition of "Accumulation".Please tell me how many (give me the actual number) of excess ink stains that took the damage into the "Accumulation" status?Did I have 1,2, or maybe 3 stains too many? Does 100 stains define "Accumulation"?or does the energy of the Technician for that day, or his or her work load define "Accumulation"?what about the attitude of the Manager for that particular day?Please explain? You are insulting my intelligence!
Regards,
[redacted]

Kindly withdraw the aforementioned complaint number. I have come to an agreement w the co.

Good afternoon,We will send a service technician to inspect for accumulation and if leather was cleaned and protected, if accumulation found the claim will remain denied. thank you.

Complaint: [redacted]
I am rejecting this response because: we did report the damage as it first occurred which is indicated on my original complaint I was even given an email to send a complaint to and spoke with an individual in your store location and furniture service department no one ever physically even came out to look at the couches as we would have happily showing them to a technician. The damages are not accumulating it is a direct result of the material used in the couches again we called when the cracking started.
Regards,
[redacted]

Good afternoon,I have called the customer and informed her that we can pick up the sofa and loveseat for a refund and scheduled pick for 8/19/16.Thank you.

The customer's merchandise is improperly cared for. The only thing we can offer is a 50% refund on what was paid for the protection plan as a courtesy. We cannot refund the entire amount as finials were replaced on a bed and drawer tracks were installed in a nightstand so the policy was used.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good evening,      We will offer a replacement for both pieces. thank you.

Good evening,       We will call the customer to open a service claim and send a service technician to inspect and repair if repairable or make a report.thank you.

The measurements on the body impression on the customer's mattress prove the mattress to be free from defect. To resolve this issue we will offer the customer credit to our store in the amount they paid for the mattress to select a different mattress. When the new mattress is delivered the...

original mattress will be picked up.

The protection plan states that anything deemed by a professional technician to be an accumulation of damages will not be covered. The customer has cracking on all of the seat casings of the sofa as well as the arms. This was deemed by the technician as an accumulation and he repaired the arms as a...

courtesy. We will give the customer credit in the amount they paid for the sofa to the store so they can select another sofa as a courtesy. When the new selection is delivered the original sofa will be picked up at the same time.

We will offer a 2nd opinion from a different technician company. If that company finds the piece to be defective we will correct the issue for the customer but if they agree with the first technician that there is nothing wrong the claim will then be closed again.

Complaint: [redacted]
I am rejecting this response because: Meredith D has told Revdex.com that the particulars I have asked about are in place. I need a phone number and extention number to reach Ms.  D to discuss this matter in detail . I have attempted to reach her by calling repair center and have been told she is not there or not available. Please have her leave an accurate number where I may contact her to finalize this matter.
Regards,
[redacted] & [redacted]

Complaint: [redacted]
I am rejecting this response because:Fixing the table isn't working would like new table top
Regards,
[redacted]

Good afternoon,I can offer a reselection/store credit for the sofa for the amount of $910.00. once the customer has chosen a new item we will then deliver new item and p/u old piece from the customer house.Thank you.

The customer's merchandise is over 2 years old and the furniture is only covered by the manufacturer's warranty for one year. The customer was offered to purchase a protection plan that would have covered their merchandise for 5 years at the point of sale but declined to do so. We are unable to...

assist the customer because of this.

Complaint: [redacted]
I am rejecting this response because: I received a call from the agency they left me...

a voicemail. I called back and they said they would replace rhe cushion which I don't think can be replaced he lady said is it only one cushion and I said I would call you back I have to see, I returned the callthe following day and again lack of communication from the company and poor follow through this has been over five weeks I've been dealing with this company  
Regards,
[redacted]

A defect needs to be verified before any decision on the merchandise can be made. The customer claims the furniture has an odor and the drawers stick. These issues cannot be verified unless a technician inspects the merchandise. A technician will need to be scheduled and if the merchandise is defective we will replace it. if the merchandise is not defective than the claim will be closed.

Complaint: [redacted]
I am rejecting this response because:The ink accumulation is a matter of opinion. The Agreement does not indicate how many ink strokes is considered an accumulation. Why make up something now?Maybe the Technician is just lazy, and/or maybe Ashley is so accustomed to short changing its customers by not honoring their Agreement.I want what I paid for. Please remove the ink, and/or replace the furniture and/or refund my money in total and in full for what I paid for it - all $4,000.Thank you
Regards,
[redacted]

The damages were reported more than 5 weeks after the delivery. After speaking to the drivers we feel this damage was not caused by their delivery.