Blair Auto Sales

Hello, The refund is pending on your account. The store you purchased your merchandise would have to refund it to you. I have notified them and I am going to give you their phone number so it can be handled. Unfortunately my office does not handle refunds or I would have made sure you had already received it. Please feel free to call us if there is a concern with the protection plan refund.Store Information:Cherry Hill LocationAshley Furniture Home Store###-###-####Thank you,[redacted]Crest Furniture Inc.###-###-#### Option *

The check was mailed and made out to the customer. Our company was never returned any money. If the customer is claiming that the check was fraudulently cashed then they must speak to either the banking establishment or file a police report. The customer has been informed of this.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Simply to maintain you informed. Value City called and then I called them back yesterday.  The next opening they have is June 5th to pick up the Sofa and take it to their shop to be fixed, which they say will take 5 to 10 days to fix….Well, we will see….hard to believe after almost  6 months of trying to get a response from them.I want to thank you, because every time you contact them they actually act.Thank you again,

To Whom This May Concern, We have spoken to the consumer again in regards to the table. We have offered the consumer a reselection on the table and chairs. The consumer has accepted this offer. We will continue to work with them in reference to their concerns going forward. Thank you,[redacted]

We replace the one chair as a courtesy to the customer.

Good afternoon,        We will give store credit for a reselection as furniture is less than a year old. Thank you.

Good afternoon,      We see that the customer called a month after delivery, unfortunately we can not pick her furniture for a refund as we do not know if customer had bugs before furniture was delivered to her home. Value City Furniture does not have bed bug.

Good evening,       we will replace the sofa for the customer.

As a courtesy we will give the customer credit to our store in the amount they paid for the sectional so that they can select new furniture. When the new merchandise is delivered the remaining pieces of the sectional will be picked up

Complaint:...

[redacted]
I am rejecting this response because:
When I spoke last to [redacted] from the store in Greenbrook on April 2.  She said that the 'money was noted to be back in my account' and she placed a new request for a refund to be sent to my address via Certified Mail.  [redacted] acknowledges I am not their customer and have not been for quite some time.  The check must have been sent to them from Crest Furniture by error.
Regards,
[redacted]

Good afternoon,We have picked up the mattress for a refund since we can not satisfied the customer.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our final offer is to replace the table. As explained prior to this the leaf itself cannot be replaced as leaves are made specific for each table and a new leaf would not fit the customer's table. Replacing the table with a brand new table would resolve the issue the customer is experiencing.

Good afternoon,       We will offer a resection/store credit for both pieces.Thank you.

I am rejecting this response because:
I want another opinion and I want someone else to come out and hear what I am hearing! If you run your hand over the top of the one sectional you'll hear what seems to be plastic under the fabric! If this is normal why don't ANY OF THE OTHER 4 pieces to this sofa make that noise????

I am requesting that you reopen the case [redacted].  The couch is still not repaired.  Two screws broke inside of the couch so it is sinking in the middle.

I received my new item and I am satisfied.

We will attempt to clean one piece at a time in our shop as a courtesy. The customer will be contacted to schedule the pick up.

I did call Ashley Furniture, the person I was suppose to call Tonya at [redacted].   Tonya left a message...

6/1/16 at 9:15 am.   I returns her call on 6/2/16 at 2:15pm and left a message.  I waited until 9:30am  6/3/16 to see if she would return the call, no response was made, I left another message.  On 6/6/16 I called at 9:34am and finally reached Tonya.   Tonya said she was going to put a voucher in the system to replace the chair and advised me to wait a day then go to the store I bought the chair and purchase another using the voucher.   Any additional fees would be paid by me.  Once the furniture was delivered they would pick up the damaged chair.  I did agree to the delivery charge, but if they want the damaged chair back, the delivery charge should have been waived.  I would have picked the chair up at the store.