Blair Auto Sales

We will give the customer credit in the amount that the paid for the recliner to the store. They will then select a new recliner as this one is no longer made. When the new recliner is delivered the original recliner will be picked up at the same time to be returned to the factory.

To Whom This May Concern, We have reached out to the consumer, Mr. [redacted], and heard his concerns. We have offered to pick-up the merchandise for a full refund and the consumer has accepted this offer. Thank you,[redacted]Crest Furniture Inc.###-###-####

The customer will receive a call today to schedule the delivery of the sofa.

Good afternoon,       Unfortunately we will not be able to cover repairs on tables as pictures show an accumulation of damages all over both pieces. Thank you.

Good afternoon,Informed the customer that the refund money should show in the next billing statement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me IF, and only IF, we find a product that we like. If not, then we will request a full refund.
  [redacted]

Good afternoon,Spoke to the customer and we are working out a store credit process. Thank you.

Good afternoon,       Please review attached photo, after speaking to Mrs. [redacted] on Thursday 10/15/15 at around 6:46pm we agreed on me sending her a text so that she can get the number because she was driving and can was not able to write it down.Thank you.

I am rejecting this response because:
I have not yet received anything from the business. I will accept the response if I actually receive a chair.

We will replace the customer's love seat and sofa.

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Good evening,       We can pick up tables for shop repair as a courtesy, we will call the customer to inform. Thank you.

To Whom This May Concern, We reached out to the consumer and offered them a reselection on the sofa and matching loveseat. The consumer has accepted this offer relieving their concerns. Thank you,[redacted] ###-###-#### Opt. *

To Whom This May Concern, The consumer received a reselection of the entire living room set on 05/30/17. We spoke to the consumer today and they stated everything has been settled. Please let us know if there is anything further we can assist with. Thank you,Meredith D[redacted]Crest Furniture...

Inc.###-###-#### Option *

we are asking for your help in receiving a full refund.On January 8th, in good...

faith, we picked out a new mattress & box spring as per the agreement. Delivery was to be on January11th.They were to call us on January 10th and tell us what time delivery would be. They never called so we had to call them. They couldn't tell us when but said there were other deliveries ahead of us.When they arrived at our home and brought the box spring in to set it up the entire box spring was warped. It was like a seesaw. If you pushed on one side it went up higher  and same with the other side. We told them this is not acceptable and after the round robin of phone calls they took the old mattress,box spring & the new box spring out. They were not happy and said they would send a service rep. We told them absolutely not.This is the 3rd time for replacing the bed. Told us we would here from them shortly. From 12:00 noon yesterday,we waited all day and never received a call. At 5:15 our sales perseon left us a message saying they could not get in touch with the warehouse. It is now 12:10 on January 12th and no one has contacted us as of yet. Last night we had to sleep on the couch. We are done !!! Please help us! Have the new mattress picked up & our money refunded.The total amount due is $1709.95. They refuse to give us back $191.92,  restocking fee for the 1st. mattress. The total should really be $1901.87. We appreciate anything that you can do for us.Sincerely,[redacted]

To Whom This May Concern, We have contacted the consumer and have offered to send pest control out to the consumers residence to spray for bed bugs. In addition to this, we are going to even exchange both mattress's and the foundation. The power base however will be sprayed by the pest control...

technician. All of this will be taking place Monday 03/27/17. Please let me know if we can assist further. Thank you,[redacted]Crest Furniture Inc.###-###-#### Option *

Good morning,Night stands were picked up for a refund.Thank you.

To Whom This May Concern, We have spoken with the consumer, [redacted] and settled their concerns by offering them a reselection on their sofa and loveseat. The consumer has accepted this offer.  Thank you,[redacted]Crest Furniture Inc.###-###-####

Good evening,The only thing we can do at this time is attempt to repair one more time if chaise is not repairable while in our warehouse shop we will see other options. Thank you.

After checking the customer's records I stand corrected. They purchased the protection plan a few days after delivery in May. The customer reported the damage in July and received delivery in early May. We can replace the table as a courtesy for the customer but the protection plan will not continue on the new item.