Blair Auto Sales

Hello, The consumer discussed their concerns with the store they purchased the merchandise from and came to an agreement. They were offered new merchandise for the clearance price and the consumer is now satisfied. Please let me know if there are any further concerns. Thank you,Meredith...

[redacted]###-###-#### opt. *

Hello, We have reached out to the consumer and discussed a reselection on the chairs. The consumer explained she wanted to talk to her husband about it and would get back to us. We have not received a phone call back in reference to this concern.Please call ###-###-#### option 9 and let us know...

if this is a satisfactory resolution. Thank you,[redacted]Crest Furniture Inc.

Good afternoon,We called the customer and offered a reselection, customer will be going to the store this weekend.

Good morning, We have been trying to contact the Mrs. [redacted] since 2/18/16 and have not hear from the customer, at this point we have closed out our service claim until the customer returns the call.Thank you.

We will give the customer credit for the amount of the box spring and mattress to our store so they can select a different set. When the new set is delivered we will pick up the old set at the same time.

We will offer the customer credit in the amount they paid for both the sofa and love seat to our store so they can select something different as these pieces are no longer sold. At the time the new pieces are delivered the original pieces will be picked up for return to the manufacturer.

The customer has a 1 year warranty on the merchandise. The customer reported a cushioning issue with their merchandise 8 months after their warranty had expired. We can provide the customer with numbers for service technicians that they can privately hire but they no longer have a warranty for this...

merchandise. All cushioning is only covered for 1 year by the manufacturer.

Good afternoon,      only thing we can offer is store credit.

Good evening,I have ordered the seat cushion and the customer is scheduled for installation for 3/22/16.Thank you.

Good afternoon,I have called Mr. W[redacted] at number provided but can not get in contact with the customer as the mail box is full and I can not locate his account with information provided.

We will contact the customer today to schedule the shop repair.

I am rejecting this response because:
At no point during the conversations was there any mention of my matching concerns being a dye lot issue by customer service and they didn't tell me that it would be considered one. They said send the pictures and it will be reviewed. The April conversation I asked about the seats and was told they'd be taken care of. Again no mention of dye lot as it was never mentioned to me until the call reguarding the delivery and even still upon delivery there was one seat repaired and one not. Customer service had no reason as to why they could do one and not the other as there was no record of the seat being fixed in the first place and it is clearly brand new.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Ashley indicates that they will reschedule to pick up the furniture at a more convenient time? for who?It does not make a difference what time is scheduled if they are not going to honor the time frame?I modified the time frame they gave me to be convenient to me, THEY DID NOT HONOR THEIR WORD (as we see is the case with them). What are they talking about?They are playing games. Stop playing games. Maybe if my skin was a different color they would treat me with a little more dignity.This is unacceptable. I foresee a problem here. And they want to play me back and forth like this on 3 different trips with 3 pieces of furniture. No way!I am holding on to my claim that their reaction to me was a form of retaliation. 
Regards,
[redacted]

Good afternoon,We have denied the claim for failure to follow the warranty, our protection plan states that the customer must call within 5 days of each occurrence, this furniture was purchased on 8/06/11 and delivered 8/16/11, the first claim we received from the customer was on 2/22/16 with...

an accumulation of peeling through out both sofa and love seat unfortunately we can not honor the protection plan when damages ware not reported in a timely manner.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Frank [redacted] Yes I received a call to settle this claim I have a credit of $436.00 to spend at the store. Thanking you in advanceFrank [redacted]

Hello, We have reached out to the consumer and have offered them a reselection on the mattress and they have accepted this offer. We wanted the consumer to know the protection plan does not cover the mattress because there is a ten year warranty through Sealy. The mattress was initially turned...

down due to the guidelines Sealy puts in place for us to follow. If there is any further assistance that we can provide please let us know. Thank you,[redacted]Crest Furniture Inc.###-###-#### Opt. *

The contract the customer has for service states that dye lots and variations in leather are not covered. The customer is not covered to have pieces of furniture entirely reupholstered. I have attached a copy for reference. I have reviewed our recorded conversations with the customer and the...

customer did not ask about dye lot and only asked whether all pieces that had damage would be repaired. This conversation took place on 4/13/15 at 9:26 am.

We will replace the set for the customer.

Good afternoon,I have called the customer and informed her that we can only return the protection plan money back as a store credit. Customer is not happy with the decision but agreed.Thank you.