Blink Fitness

Review: I came in on August [redacted] 2014 to cancel my membership with Blink Fitness. I was told that I had to sign a cancellation contract in order to no longer be a member. I was also told that my fee to cancel would be $80 because I had a Blue membership, which was understandable. The associate on duty, [redacted] told me that I had a balance of $26, which I paid when I went in to cancel. We agreed that I would pay the cancellation fee the following Friday. On September [redacted], 2014 I was charged for an annual maintenance fee of $40. I was never notified of this, not even when I went in to cancel. Today I spoke to the [redacted] on duty, [redacted]. He informed me of this annual maintenance fee that I was charged for, but there is nothing that I signed stating that I agreed nor did I know of this charge ahead of time.Desired Settlement: I would like my money back from this company for the unauthorized charge of $40. Also, I would like them to get rid of my credit card information.

Review: I was advised November [redacted] , 2014 to sign up in the [redacted] location pending the opening for the [redacted] gym location. I and other customers were told, that then [redacted] location would be open the following month in January 2015 however it never opened. I was then told it would be February then march and now late summer. I only signed up based on their word and it was false information and advertisement. I have since paid 120.00 from november 2014 until april 2015. I have called and spoken with 2 different managers one by the name [redacted] .. He basically told me that it is nothing that he can do. I would like a full refund. Desired Settlement: 120.00

Consumer

Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted] .
Sincerely, [redacted]

Review: This complaint is regarding poor customer service, lack of proper training to employees, and ineffective management at this fitness location. I along with my fianc visited the location to register for membership. We intended on purchasing two of the least expensive memberships, with the plan of moving fairly soon. We were suggested to purchase a different membership that will allow us both to attend together, with an additional five dollar charge of the initially intended plan. So we did. We were directed to a Kiosk to enter names, addresses, and take a picture. We were handed tags and began working out. Upon our move, a few months later, we continuously attempted to contact the gym in order to cancel, to continuously have several people tell us we need to personally visit the location to cancel as there were no other means. Note, we no longer reside in the area. Our account continued to be charged, as we were also informed that charges would continue until we visited the location and canceled. We happened to find two different locations fairly closer to us, and asked for assistance. We were informed that we were misled into believing that we may only cancel at the location we registered. In addition we were informed that there was an attached contract with cancellation fees associated with our memberships, which we had no awareness of. We were recommended to take a trip to the initial location and have the issue settled with management due to their poor service and lack of following through with policy. The management at the location was rude, sarcastic, failed to acknowledge his employees' fault and improper customer service, and did not want to provide any assistance on the matter, stating we had no choice. My membership was not cancelled, I was not directed to further assistance, and I am still being charged for services I am not acquiring. In addition, I am being held responsible for termination fees I never knew existed. Such contract and policies should be reviewed with recipients.Desired Settlement: I am urging a refund on charges accrued while the account was not in use (March 2015 and further). I am also urging a cancellation of membership with no associated fees, as I should not be held responsible for such termination costs.

Review: On Thursday, February [redacted], 2015, I purchased a personal training package for $540 with the trainer I had trained with previously (I purchased a 20-session package in 2014). The ONLY reason why I decided to purchase additional sessions was because I had already established a relationship with my trainer. I used my first session of the 20 last week and therefore have 19 sessions remaining. I received a call today from the manager at Blink Fitness and was informed that my trainer no longer works for Blink Fitness and that I have the option to train with one of the other trainers. I explained that I am NOT interested in training with any of the other trainers as people typically do not pay for a training package without first getting a sense of who they would be training with- I would venture to say this NEVER happens. The manager then proceeded to tell me that there is a "no refund" policy on training packages and I explained that I was at no time informed of this policy and I at no time received a document stating such. To date, I have not received written notification of this. I do not know the details of my trainer's departure nor did I request details. However, had I suspected that he would not be working there much longer, I would NOT have renewed my personal training package. I am not willing to be forced into training with someone else unless it's a decision that I make and subsequently purchase a package. This is not the current situation- I am being forced to continue for another 19 sessions because of the "no refund' policy that I was not made aware of. This is unacceptable.Desired Settlement: I'm requesting a refund for the remaining 19 sessions at a cost of $27 each session= $513.00

Review: On September [redacted] , 2015 I contacted Blink Fitness via telephone to advised them that I wanted to cancel my membership because I was relocating to New Jersey. My new residence has a full 24-hour fitness center therefore, I wouldn't need to continue using Blink Fitness centers. I was told that there was a 45-day cancellation period. I was fine with the 45-day cancellation period, however I thought that my membership would cancel after the 45-day period. During the same time period, my bank debit card was damaged and I to replace it. The replacement card had a new account number. Shortly after, I began receiving telephone calls from Blink Fitness about an unpaid balance on my account. Previously, my old debit card was automatically debited for the monthly membership fee. Blink Fitness was unable to debit my bank account since the debit card had been updated. I called Blink customer service again and was told that I needed to go into a local fitness center to cancel. I explained to the telephone rep that I had already done so. Since moving to NJ, I am not close to a Blink Fitness center. Almost four months later, Blinks continues to bill me for the membership dues even though I have not use the gym since September [redacted] , 2015. My balance continues to accrue and is now $60.70. I feel the cancellation policy was not fully disclosed to me and also that I would continue to be billed. Blink Fitness cancellation policy is somewhat deceitful. Desired Settlement: I would like to have Blink Fitness billing updated to reflect a zero balance on my account and permanently cancel my membership.

Business Response:

Hello
Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: [redacted]

We practice this methodology as it provides a receipt of cancellation for you in the event something isn't processed properly. We do require a 45 day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked. We do not accept cancellation requests over the phone or via email. The cancellation policy is stated on the contract signed by all members. Finally, our memberships are not based on usage. A member may use the club as many times they want while their account is in good standing. In good health, Blink Member Services

Review: I have stopped going to this awful gym over 4 months ago. Once I decided to switch to a better gym I called and asked if I could cancel my membership over the phone when an associate had informed me that this was possible she said my membership has been canceled. About a month go I got a letter in the mail from their 'lawyers' saying that I owed them 100 dollars due to unpaid membership fees. I call the Selden blink fitness were I explained to the associate that I have canceled my membership and I should not have been charged, I was placed on hold told there was no record of this and that I would have to go into the gym to cancel in person, explained that I had called months prior and canceled over the phone with their associate. This associate basically told me I was liar and 'claimed their associates know not to do that'. I then asked to speak to the manager who was just as rude and unprofessional as their associate I asked for the corporate number and his full name he said his name was Frank but refused to give any other information and completely disregarded my issues. This manager was so rude he told me that he couldn't help me and their was nothing more for him to do. I even asked for them to find the recordings to prove that their associate had mislead me and I was again shrugged off. The management and staff at this location are so rude to their patrons and do not offer any sort of assistance which is the main reason why I switched gyms. I was not even notified that my membership has gone delinquent and when I asked for a reason why the MANAGER said 'Are you kidding there are too many members to track down the ones that don't pay' The most disrespectful unprofessional people at this location. They do not care about their patrons. Do not waste your money here. La fitness or even planet fitness 10x better they actually treat you like they truly care about their patrons. You will not get that kinda service at this gym! Desired Settlement: I should not have to pay for the lack of training from their employees, had I know I could not cancel over the phone I would of easily came into the gym to cancel, I would also lie an apology for how rudely I was treated.

Business Response:

Hello, All members who join Blink fitness do so via a kiosk or online via the Blink web site. They are required to sign a contract digitally which lists all terms and conditions. The cancellation policy is listed on page 3; specifically items 1 & amp; 2. Cancellations are processed by either visiting the club, and filling out a cancellation form at the front desk, or by submitting a certified letter to Blink Member Services at our corporate office. We practice this methodology as it provides a receipt of cancellation for the member in the event something isn't processed properly. We do require a 45 day notice, with a pro-rate to be collected from the day the cancellation form is signed or the day the mail is postmarked. We do not process cancellations over the phone. The membership in question does have a balance of $99.00 and has been cancelled due to final notice collections. The account was cancelled on 11/[redacted]/15 despite multiple attempts to contact the member via email and by phone. We use the contact information on file given by the member when attempting to resolve the balance. To settle the balance the member may log into their online iBlink account or visit any of our Blink locations, making a payment at the front desk. We do sincerely apologize if our club staff provided less than par customer service. This is not standard as we pride our selves in promoting a happy and healthy gym environment for all, addressing member concerns in a polite respectful manner. In good health, Blink Member Services

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I previously mentioned if the associate had told me I could not cancel over the phone then I would of came in however at the fault of your employee I was not properly informed and yet you keep giving me the same response. As a company you should take fault for your employees training, telling me the same thing that I'm complaining about is not a resolution to the issue. I unsubscribe to your e-mails since I was getting an abundance and I was never informed by telephone especially since YOUR OWN MANAGER SAID 'we do not call clients because we have too many' so once again that information is false. Like I previously said the only time I was notified was when a letter was sent by your lawyers so there is no way I could of responded in time being that I was never informed. Your policy and actions are completely contradicting. I am still not getting the proper customer service I deserve for your employees mistake.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business Response:

Hello, As stated previously, these records include other members' personal contact information and can not be released with out a legal request to do so. We value our customer's right to privacy. The cancellation policy is stated in two different sections of the contract that is signed digitally by all members upon joining. Other fitness & amp; health businesses also require similar notice when cancelling with their facilities. In good health, Blink Member Services

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

So you can't copy and past the records into a word document black out the other members just so my information is apparent right? This company is the biggest scam and a bunch of liars with poorly trained staff all the way up to management, you'll be hearing from the attorney general.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: had surgery - can't use gym membership - doctor's orders - blink won't freeze membership and is making me pay for 45 days of gym membership to cancel. attempted to cancel in person [redacted], manager said that someone from corporate would call me - they never did - so I finally filled out cancellation paperwork on Monday [redacted] after numerous attempts to talk with corporate office / supervisors. currently on short term disability and unable to go to work - or go to gym - since [redacted]. called to cancel on [redacted] and was told that I had to come in person to do soDesired Settlement: I want my membership canceled as of the date I became disabled and get a refund

Consumer Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted]. Sincerely, [redacted]

Business Response:

Per the terms of the Membership Agreement signed by the Member on 9/[redacted]/2014, the member agrees to terminate the Agreement by providing 45 days by either visiting the club and signing a Request for Cancellation form at the front desk or by certified mail sent to: [redacted]

Member has signed a Request for Cancellation, dated 11/[redacted]/2015, with a final usage date of 1/[redacted]/2016.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A medical condition prevented me from using the facility. I attempted to cancel prior to November [redacted] and was unable to speak with management regarding the circumstances regarding the circumstances surrounding my cancellation and request for membership freeze. Management was unresponsive to my repeated phone calls and messages which started during the first week of November. It is disgraceful that this company makes no concessions for patients with medical conditions precluding their use.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I joined Blink FItness in mid-June whilst temporarily living in NYC for an internship. Going into it, I had heard of the 45 day advanced notice for cancellation. Curious as to whether it would be possible to cancel my membership as soon as I started, Kevin R, the manager at the time, assured me that they did that sort of deal all the time. I signed up and proceeded to cancel the membership that same day, signing the necessary documentation. My time in NY expired and I moved back home, only to find that a few months later, August [redacted], I checked my account to see that blink had charged me another month of membership. I contacted my former gym in NY, and was sent for a loop. They told me they had no record of me cancelling when I cancelled with Kevin the first day I joined. They then proceeded to tell me I needed to fill out another cancellation form and send it to them if I wanted to cancel. I have contacted both them and the head office, to no avail. They owe me $81.14, which includes two months of membership and a maintenance fee, during a period in which I was not even in the same state to use the gym. I am a college student on a relatively fixed budget, and this is being deducted directly from my bank account. I am being scammed and this felt like the only option after all of this rigmarole.Desired Settlement: A simple refund of the $84.14 which they owe me and some assurance that the charges will stop.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I canceled my membership with Blink fitness in December according to their policy. I received a receipt and thought that I was finished. I started getting emails about twice a week from Blink complaining that they were unable to charge my card (my old card was canceled due to the Home Depot data loss and a new one was given to me) . I went to the Gym and talked to the [redacted] there, I provided him with the receipt showing that my membership was canceled. He took the receipt in to the office and said he made a copy and would contact the billing department and have the issue corrected then call me with an update. I still received emails twice a week, I went back to the gym a total of three times going through the same motions, I never received an update from the [redacted] . I am now receiving Collection notices from Blink Fitness. The people at the gym are friendly but nothing has been resolved. Desired Settlement: I just want Blink Fitness to correct their billing error and stop sending me the emails.

Review: Blink Fitness has been debiting my bank account for last 2 years even though I have not used their services for same length of time. I made contact with employees of the facility to discontinue the services on many occasions via mail and phone , however, I was given false numbers and managerial information. The staff their made promises to return my call in regards to discontinuing the services but that never happened. Approximately 4 months ago I lost my debit card on a company cruise. The lost debit card was linked to the Blink Fitness account, the card was cancelled and I was issued a new card several weeks later. On Jan [redacted], 2015, I received notice by email, that Blink Fitness will be reporting my debt to a collection agency, "which will have long lasting damage to my credit". How is it possible to owe for something you did not receive? It is completely unethical for them to try to damage credit, although I have not used their services. In addition, they have charged me approximately $25.77 a month for two years and I have not stepped foot in their GYM since December of 2012.Desired Settlement: I want to be reimbursed for the last 2 years I have not used Blink Fitness services and for Blink to cease any attempt to submit collections, if they haven't done so already.

Consumer Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted]. Sincerely, [redacted]

Review: I've been a Blink Fitness member at the [redacted] (NY, NY) location for approximately 10 months. My complaint comes in regards to a billing issue caused by Blink Fitness and their subsequent failure to manage the issue in an efficient and timely manner.I upgraded my membership to an all-access membership in February 2015. At that time, my monthly fee increased from $20.90 to $26.13. When I originally purchased my membership, I used a credit card ending in [redacted]. When I upgraded, instead of being prompted to use the pay account already on file, I used a debit card ending in [redacted].The issue is, I've been charged $20.90 since February 2015 when I upgraded my account. I'm also being charged $26.13 for my current membership each month.I requested that I be refunded all monies overcharged from my initial membership ($20.90/month) and that my membership be terminated. I sent an email to member services at Blink Fitness on September [redacted], 2015. I have since, not received a response. Best Regards, [redacted]
Desired Settlement: I am requesting that I be refunded all monies overcharged from my initial membership ($20.90/month) and that my membership be terminated.

Business Response:

Member had been in contact with Blink Member Services. Blink MS found two duplicate memberships and cancelled the membership valued at $26.13 per month on 9/[redacted]/2015 and monies refunded. Transaction records show that membership is only being billed $20.90 per month from first bill cycle to October [redacted], 2015. Blink's cancellation policy is 45-days notice. As per the member's signed membership agreement, the member agrees to terminate the Agreement by providing 45 days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: Blink Member Services [redacted]

Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership. Blink requires a signature at the club or by certified mail to cancel the membership.

Review: When I initially signed up for Blink fitness one of the key considerations was it's lack of having to signed up for a year. I was told the membership was month to month and if I wanted to cancel or suspend my service at any time I could without any fees of cancellation charges. I specifically ask the sales rep multiple times because I experienced the same issue with [redacted]. However, today I tried to cancel and was informed that since I had the Blue membership there would be a $60 dollar cancellation charge, and if I wanted to downgrade to they're grey membership which doesn't have a cancellation charge, that would also be $60 dollars. If I was told this upfront I would have never signed up with Blink Fitness. In addition, upon speaking with the [redacted] (was actually on a call for 30 mins) I was informed that this information was clearly in my email. I went back and retrieved the email and this clause was in fact not in the email, it was in a external link, way at the bottom of the email.Desired Settlement: I simply would like the service cancelled without any additional charges. I'm surprised that Blink would incur such tactics to keep customers.

Consumer Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted].

Sincerely,

Review: I attempted to purchase a membership and was informed that I had an open balance which I absolutely refuted and cancelled any interest in opening a membership. The gym had already taken my credit card information and when I asked them to reverse the sale of the membership they claimed it never posted to my account but in fact it did. I now have 4 recurring charges to my credit card but no membership to speak of. When you call to speak with someone they never have a manager available and they refuse to give you contact information for any person in charge. Desired Settlement: what I want is for Blink to give me back my money and to stop fraudulently billing my credit card.

Business Response:

Hello, Thank you for reaching out to us. We looked into this matter and see only one account for said member. The account was cancelled on 7 / [redacted] / 15 due to final notice collections. A $62.70 balance accrued as we were unable to collect payment for 4 / [redacted] / 15, 5 / [redacted] / 15, and 6 / [redacted] / 15. We found no other charges in our system paid with the credit card on file given to us by the member. We encourage the member to reach out to us [redacted] , providing us with a record of the alleged additional charges. Additional information may be required at that time. If we have over charged the member we will be happy to address accordingly. As stated previously, a past due balance is owed as well and must be settled to have an account status of CLOSED. In good health, Blink Member Services

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:

I went to the location in question and provided the branch manager Ana R a copy of the 3 charges to which she responded she would look into it. September 2015 I attempted to start a new membership as my previous! year contract ended in February of 2015. Ms R and Mr. Bill P both informed me that they were new to the location and that if nobody provided me with a form that terminates my membership then I was still obligated to pay a balance for a membership I did not have as my contract membership was for 1 year and it ran from [redacted] until [redacted] . I cannot possibly owe a balance for a nonexistent membership. both managers still could not produce the so called membership and at the time in September. This gym runs a scam and preys on the public.

-

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:

[It is clear that this particular location practices in fraudulent activity where in it does not disclose this information to]

members until after the fact. I never returned to the gym and did not because I walked into your location and cancelled verbally. At no point was a form offered or was I informed I had to put in writing my desire to cancel my membership. I was not being billed I walked in every month and paid cash. Until my 1 year ended. This is Fraud balance made up to rob me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business Response:

Hello, The cancellation terms and conditions that were stated in the previous Revdex.com response apply to all Blink members. Per the Blink membership contract, cancellations are processed by filling out a form at the location or by certified mail sent to Blink Member Services. A prorate is collected at the front desk when the member cancels in person or is collected by the member services team when the certified letter is received. No prorate was collected and no record of cancellation is on file. Multiple billing calls and emails were sent informing this member of their balance with no resolution. The balance must be cleared to close the account with Blink. In good health, Blink Member Services

Review: I went to Blink Fitness in [redacted] to cancel my membership on 12/**/15. I was told I had to be charged pro-rated amount of $16.55 and my membership will be done by 2/*/16. I explained I was in a car accident and have multiple sclerosis therefore I have no more use for the gym. I physically can't workout anymore. I was told I had to have it until 2/*/16. I got $15.00 deducted from my account. It was suppose to be $16.55. I have called the gym about four times and they kept telling me they will adjust the account and make sure it was cancelled. Now a month later, nothing was adjusted and the time of the month when they take money from my account is in 2 days. I was told I had to come down to the gym with cancellation notice. It just concerns me that several people have had issues with cancellations. I keep getting the run around.Desired Settlement: Billing Adjustment. The $1.55 taken from my account and the assurance the account was cancelled.

Business

Response:

Hello,Thank you for reaching out with this concern. We're very sorry to hear about your accident and condition. We would also like to apologize for the delay in settling your account with the Selden location. A member services representative will reach out to you shortly to resolve the matter. Kindly,Blink Member Services

Review: I cancelled my membership via a certified [redacted] letter in July, per thier policy. Blink continues to bill my credit card. I filed a complaint with my credit card. Blink disputed the claim and sent acopy of the agreement, but ignored the fact I cancelled my member per their policy.

They failed to follow their own cancellation policy and disregarded my notice of cancellation. They continue to bill my credit card in violation of the agreement and their policy.Desired Settlement: I wish the amounts billed after cancellation to be refunded in accordance with the agreement and their policy totaling 41.80.

Consumer

Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Member [redacted]'s membership was cancelled from effective certified letter date 6/**/2015. Letter was received and membership cancelled. $45.85 refunded to Member for charges on [redacted] credit card and membership is cancelled as of 8/**/2015.

Review: On 8/**/15 at around 2:00 PM I visited the Blink Fitness at [redacted]. I was working out on a machine. A female member at the gym approached me and asked if I could find her when I was finished. I said I would look for her when I finished. After finishing on the machine, I wiped it down. I looked but did not see the female member who approached me earlier. I proceeded to sit down and work out with the free weights. I felt a hard push to my back. When I turned around I saw it was from the female member I spoke with earlier. She yelled why didn't you come get me. I said I did not see her when finished. She was very hostile and verbally continued to be aggressive. I approached the front desk and asked to speak with the manager. After talking to several employees, finally I was asked by a Blink employee to come back to the office where I spoke with a female manager. She advised she would speak with the female I had the altercation with. I worked out in the elliptical area during this time because I did not feel comfortable being around the female member. After thirty minutes no one that worked at gym approached me to followup. As I was leaving, I approached the managers office. I advised I was concerned that there had not been any followup from the incident I described. She said she wasn't aware she needed to followup with me. However, she did advise she talked to the member and a note had been placed in her membership file and any further incidents could result in cancellation of membership. I asked if she looked at the cameras to confirm my story or ask any other members in the area what happened. She advised the cameras were not in that area and that she didn't want to inconvenience other members by talking about the incident. The manager said the female member did acknowledge 'tapping" me on the back. I feel any kind of unwelcome or unexpected physical touching is inappropriate especially in a gym environment where there is risk of injury when you are lifting weights. I asked if she could disclose if the female member just went to that Blink location, because I could simply go to another Blink location to avoid the situation. She advised she couldn't tell me this. Due to the response from the manager, I advised I was calling the police to have a report filed so that incident would be documented. When the police arrived, I advised what happened. One of officers remarked the gym manager felt I just wanted the female who I had the altercation with gym membership cancelled. I advised I never stated that, and simply did not feel safe after what had occurred.Desired Settlement: I would like someone at a higher level than the manager of the gym to contact me to find an appropriate solution. I would feel safer going to another Blink location, specifically the location on [redacted]. Although this wouldn't ensure I wouldn't encounter the member I had the incident with, it would minimize the possibility.

Business

Response:

I

am sorry for your incident. My manager did have a discussion with the member

that was involved with this incident. We can't not give out any details of this

interaction or give another members information of the clubs that they visit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not ask for any details about the other member. I stated I did not feel safe working out at the [redacted] location and asked to be transferred to another location. Due to your lack of communication about this incident for over a month I have been unable to use my membership since the date of incident. I cancelled my membership with Blink 9/*/15. I am disappointed I must still pay for a membership for two months during the cancelation process because you did not provide a safe environment for me to work out at.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Member requested cancellation via letter, dated 8/**/2015 and sent request for cancellation notice via certified mail as per the terms signed by and agreed by the member. Blink Member Services received letter requesting cancellation and Blink honored the date of his letter as cancellation notice date. Blink is honoring the 45-day notice cancellation notice agreed upon the member and a per his signed Membership Agreement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was forced to cancel my membership because the club management at Blink [redacted] was unable to provide a safe environment to work out in. I should not be responsible for any membership fees since I have been unable to use the club since August.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

When I first moved to New York City in June I bought a year membership to this gym. The facility is ok but many of the people that work at the Nassau location are thick. I have explained the situation to at least four different people. When they slid my card something happened with there computer after I signed, the rep said it didn't go through...well it did. So, I was charger a full years membership twice a big $283.15. So a grand total of $564.30. I've been to multiple locations and blink insists that despite my bank statement telling me twice that they only reicieved one payment. IT HAS BEEN THE WORST EXPERIENCE OF ME LIFE, TRYING TO DEAL WITH THIS SITUATION!

Review: I became a green member of blink fitness in October 2014. Upon my initial membership setup through a kiosk at the Chelsea, Manhattan location I was told by a blink employee that my membership would be for a year as I would pay an annual fee upfront - leading me to believe that my contract would stand from October [redacted], 2014 till October [redacted], 2015.

To my surprise I received an email indicating that I had failed to make my membership payment in the recent months. I went to my former blink location and spoke with a gentlemen named Josh, who was extremely helpful and thorough, who explained that although I may have been told it was an annual contract, the language indicates that 12 months is only the obligation. Josh gave me a copy of my membership agreement, which I had never received prior to that date, and explained as much as he can. I emailed membership services to inquire about my membership and why this information was not disclosed at the start of my membership. I was also trying to understand why blink fitness failed to notify me of my membership extension and continued to bill my account without my knowledge. I was seeking clarity regarding why I had never received a signed copy of my contract as I signed up through a self-service kiosk.

Membership got back to me and claimed that they had in fact provided a copy of my contract (physical and emailed) and I would need to make the payment to cancel as well as pay an outstanding fee since it was in my contract or be sent to collections. I had already been 2 additional months for the membership I was under the impression was terminated in October 2015.Desired Settlement: I would like to have them refund a month payment that I was unaware of and "officially" terminate my membership and honor the additional 60 days of billing as my cancellation period. I'd also like to receive documentation that this will not be sent to collections.

Business

Response:

Hello,When joining Blink via the kiosk or online via the Blink website, members must sign off on all terms and conditions before joining. Every member who joined in 2014 on either the kiosk or online via the Blink website was sent a confirmation email which included a link to their signed agreement. They could click on this link at any time to review the terms and conditions pertaining to their specific chosen membership. All bill monthly memberships are continuous until the member submits a request for cancellation via certified letter or by signing a cancellation form at a Blink location. Only paid in full memberships expire after a one year period of time. In good health,Blink Member Services

Review: When I signed up, it was represented to me that the gym would be opening in October. Since my current membership was lapsing in October, I thought this would be a perfect time to switch, understanding that if it opened in late October there might be a week or so where I did not have a gym membership. It is now November ** and I have not received any correspondences from the gym as to when it intends to open, but it certainly is not opening in October as was promised and is likely not opening in November. Now I am without a gym membership and without any idea when the gym is going to be opening. I understand that there is some hold up from [redacted] only from calling and emailing, but the gym has not actually communicated this to its members, which is extremely poor customer service. I should not have to keep calling to get updates on the opening. And I certainly should not be unable to work out because the gym was too ambitious in its opening goals and could not come through on what it promised to its consumers. I think given that I was induced to switch over with the understanding that I could begin working out sometime in October, now that it is November **, I should be permitted to use the facilities at Blink's other locations while the one at [redacted] street facility remains closed. Contacting Blink, however, has been a fruitless endeavor. Customer service continues to blame the problem on Con Edision and take no responsibility for communicating an opening date that it could not reasonably meet to its customers. I've contacted customer service multiple times asking for access to their other facilities while I wait and customer service, without any explanation, continues to deny this request. This is a terrible business practice. Not only I was induced to switch over to the gym under the guise of it opening in October, which was clearly a misrepresentation, but now the gym is trying to bait and switch me. The only "solution" that Blink has offered me is to cancel my membership at the [redacted] street location, presumably pay a cancellation fee, and then sign up for a more expensive membership at a different location (the promo that I signed up under that induced me to switch is not available at other locations at this time). So, in the end, what Blink is doing is baiting and switching customers into more expensive gym packages after misrepresenting opening dates. This is totally unacceptable. I told the gym that I felt like they were baiting and switching me and requested guest passes for other locations while I wait for the [redacted] Street location to open and the facility stopped responding.Desired Settlement: I would like to use other Blink facilities, free of charge for the inconvenience, while I wait for the Blink [redacted] Street location to open up. This is not an unreasonable request because the green membership that I signed up for would give me access to ALL other Blink locations once the [redacted] street location opens. Therefore, giving me access to the other facilities while I wait for the delayed opening of the [redacted] street location should present a problem, as I would have been entitled to access these facilities had the location opened when it represented that it would. Blink told me that it "couldn't do this" because my membership wasn't active. There should be a mechanism for overriding this. And, even if there isn't, it should not be difficult for the gym to give me guest passes to use the facility. When I suggested this, the gym stopped responding to my emails. I also think it is reasonable and be good customer service to give me access to the other facilities free of charge until the [redacted] Street location opens because Blink misrepresented it start date, has been rude, stopped responding, and seriously inconvenienced me as a customer without apology.

Business

Response:

We sincerely apologize about the delay outside of our control opening our new Blink [redacted] Street location. As soon as our space receives utilities from [redacted] and brought into our space, our new facility will open. Unfortunately, we cannot provide a specific Grand Opening date until we receive a confirmation date when [redacted] utilities will be installed. We encourage all members wishing to use currently open locations to cancel their presale membership. These members will receive a full refund of their $1.05 paid at the time of joining [redacted] Street. These members are more than welcome to join an open Blink location to use all facilities immediately. Because [redacted] Street has not opened, no members have been billed monthly charges. If members would like to begin working out today in an open location, their accounts will be billed as this membership is active and utilizing the facility. Presale memberships are not active until the Grand Opening date.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business' response does not address the issues raised in my complaint and it specifically ignores my requested relief. All that the business does is reiterate its bait and switch tactics of requiring me to cancel my pre sale membership and sign up for a more costly membership at an alternative location in order to work out. This is unfair given that it was represented to me that this gym would open in October and it is now December. While I understand that this delay is beyond Blink's control, I am quite dissatisfied with what is within Blink's control: its response. I've been without a gym during this time and I'm equally dissatisfied that Blink (which is a chain) is unwilling to permit me to use alternative facilities. I don't want to be and don't think I should be forced to pay for a more expensive membership after patiently waiting out this delay.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Member has full decision to decide on request to keep membership, cancel membership, or join an open location. The member has not been billed for monthly billing, and may cancel their Agreement if requested by the terms of their signed Agreement. Blink Fitness has no control over the utility issue that has caused the delay of opening, and will continue to give all members who have joined in presale the option to cancel, join an existing open location, or continue to wait for specific presale location to open - which is now set for Monday, December **, 2015.

Review: I joint blink fitness on June *, 2015 a payment of $26.16 was withdrawal from my citi bank acct.I wasn't able to use the Gym because something was wrong with their computer. A couples of days went by and unable to use the gym. So I requested my money back. As per [redacted] my was going to be return to my my bank within 3 business days. 20 days has past and I do not see any return. I have been contacting Dan and he tell that he has been e-mailing on when my return will be issue.Desired Settlement: I want my refund

Business

Response:

Member has been cancelled and refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Blink fitness reimbursed me. Thank you.

Sincerely,