Blink Fitness

Cancelled my membership in late June and still receiving late notices resulting from the account not being cancelled as stated at the face to face visit in June. A call to the help desk assured me it was simply Blink's billing error and all charges had been received and paid. Received a second notice, with an increase in the amount owed. Called help desk again and the verified that the account had not been closed by the central billing department, even though I personally cancelled on June 29th, and was now being billed for August. Can not recommend this organization to anyone as they simply are not straight business people. Looks like this will turn into a legal matter and the courts.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: A medical condition prevented me from using the facilityI attempted to cancel prior to November [redacted] and was unable to speak with management regarding the circumstances regarding the circumstances surrounding my cancellation and request for membership freezeManagement was unresponsive to my repeated phone calls and messages which started during the first week of NovemberIt is disgraceful that this company makes no concessions for patients with medical conditions precluding their use In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Blink's cancellation policy is 45-days noticeAs per the member's signed membership agreement on 82014, the member agrees to terminate the Agreement by providing days and prorate fee by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: [redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membershipBlink requires a signature at the club or by certified mail to cancel the membership

Hello, Thank you for your inquirySince you have authorized your credit card to be on the account of the Blink member, we reserve the right to keep that card on file until it is replaced with a new form of paymentHowever, you may elect to cancel the account at any time since you are paying for the membershipCancellations are processed at the front desk of a facility by signing a cancellation form with a manager or via certified mail to the following address: Blink Member Services [redacted] We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked Kindly, Blink member services

Member joined Blink Fitness on January **, Member joined on Blink's Kiosk, which is member facingEmail address entered was [redacted] Member contact info and membership terms and conditions were signed off by the member to complete the salePer the terms of the agreement, Buyer shall not be relieved of Buyer's obligations to make payments agreed to, and no deduction from any payments shall be made because of Member's failure to use the Club's facilitiesBuyer and/or Member is obligated to pay any collection and/or legal costs incurred by Blink for collection of any feesBlink reserves the right to charge balances and overdue balances to their current account under the Electronic Funds Transfer AuthorizationBuyer is responsible for EFTPer our Member Services, payment reminder phone calls and emails were sent to the memberBalance of $remains on accountThank You [redacted] ***

Hello, Thank you for your inquiry sans-serif;">Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: Blink Member Services [redacted] We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancyWe do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedYou are still within your one-year obligation until a $buyout fee associated with your Green membership will also be collectedYou must pay the cancellation prorate and buy out fee at time of cancelling in order for your cancellation to be processed In good health, Blink Member Services

Hello, This member's account has been house cancelled due to dangerous and aggressive behavior in a Blink facilityWe take these matters seriously, deeply caring for the safety of all Blink members and our staffThe decision is final Blink Member Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have sent a letter of cancellation via certified mail and they still have not cancelled In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

left;"> Per the terms of the member's signed agreement, the member authorizes Electronic Funds Transfer to make Blink monthly payments by the method indicated on the signed agreementThe monthly dues will continue to be deducted each month at the monthly rate then in effectBlink's cancellation policy is 45-days noticeAs per the member's signed membership agreement, the member agrees to terminate the Agreement by providing days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: [redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membershipBlink requires a signature at the club or by certified mail to cancel the membership

Hello, Thank you for your inquiryThe cancellation policy is listed on the website, in the FAQ section, in the terms and conditions upon joining, as well as on the kiosk upon joiningIt details that all members must provide days written notice when cancellingThis implies that you must pay for the final usage periodwhen a member joins they must pay for the time they are going to utilize the club in advanceIf a potential member is unwilling to pay the amount, then they are not able to joinThe same scenario applies when providing their final days noticeWhen cancelling, members must pay for their final usage period of timeThis is their final payment with Blink fitness prior to the effective date of cancellationThe prorate is paid when a member cancels at the facility or when the certified letter is received at the corporate officeWe do apologize that you were not given the corporate contact information for member servicesSince this information was not provided to you, we have cancelled your account based on your original request date, Your cancellation effective date is The final payment for the account is $for the days in May We wish you well and thank you for being a Blink member Kindly, Blink member services

When I first moved to New York City in June I bought a year membership to this gym The facility is ok but many of the people that work at the Nassau location are thick I have explained the situation to at least four different people When they slid my card something happened with there computer after I signed, the rep said it didn't go through...well it did So, I was charger a full years membership twice a big $ So a grand total of $ I've been to multiple locations and blink insists that despite my bank statement telling me twice that they only reicieved one payment IT HAS BEEN THE WORST EXPERIENCE OF ME LIFE, TRYING TO DEAL WITH THIS SITUATION!

Hello, Thank you for your emailI looked into this inquiry and do see that the member did pay a cancellation prorateWe have gone ahead and set the membership to cancel for 4/2*/as agreed upon by the member and staffA refund of $has also been processed as the member was over chargedFinally, we waived the payment of $The account is current and set to cancel effective No further charges will ensuePlease feel free to reach out to [redacted] with any other questions or concernsWe sincerely apologize to the member for her negative experience and for any inconvenience this has causedWe have also escalated the concern with management to the appropriate department Thank you for being a blink member and we wish you well In good health, blink member services

Hello, We're sorry that you feel we have hidden the annual maintenance feeThat is certainly not our intentionThe receipt you received after joining Blink states when your annual maintenance fee will be charged and how much it will beWe also list language regarding the annual maintenance fee in the membership agreement as well online in the FAQ section of the websiteFinally, it is listed in the details below each membership class online for all members to reviewWe have recently posted signs in all facilities detailing when the annual maintenance fee will be charged as we changed the date from the 1st to the 3rd of a member's designated monthTransparency is our goal Kindly, Member Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: So in other words you are basically stilling the customer money due to the fact that you cancel the membership in the same month that you decided to cancel the membershipThis does not make sense from good business policy standpointI wont accept a charge of maintenance for a business that I won't be part because this business decided to part waysRegards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted] .Sincerely, [redacted]

Hello, Blue memberships allow members access to all locations except for ***, [redacted] ***, [redacted] , [redacted] street, and any future club opening in Manhattan that we chooseBlue members who joined prior to January ***, were allowed access to the listed Manhattan clubs for a set period of time as a courtesy but that has since endedAs external costs such as those to lease and operate the locations continues to rise along with an increased volume of members using the popular facilities, access levels were adjusted accordingly The $Green membership at Grand Central you referenced is available for Pre-sale members onlyThese members are not billed monthly and are not able to use any location until the Grand Central location officially opensThe $rate is retained by the member for year only, when they are subject to an increase to the standard $rate We are happy to upgrade you to the Green access level if you so choose, allowing you access to all Blink facilities including [redacted] ***, or downgrade you to Gray, allowing you access to one location onlyThe cost of a Green membership is $25/month and Gray at the [redacted] location would be $25/month as wellPlease inform the front desk of any facility if you would like to make a change to your membership class In good health, Blink Member Services

Hello, Thank you for reaching out to usWe've looked into this matter and see that the original credit card is still listed as the primary payment sourceI have removed that credit card and replaced it with the member's preferred credit card We sincerely apologize for the inconvenience and for the length of time this has taken to be resolvedAs a customer service gesture, we have refunded the most recent payment on back to the credit card usedThe next billing date will be which will be charged to the new credit card on filePlease feel free to reach out to [redacted] if you have any other questions or concerns In good health, Blink member services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This company plays gamesThey're counting "automated" emails as attempts to contact meAutomated phone calls as well for paymentNever a response in regards to cancelationCompany left me voicemail at 9AM and never attempted again, when you call back you go through a whole process to just leave a messageIf the company was so concerned with the customers needs, they would follow up [redacted] can contact my attorney: [redacted] ###-###-#### if you want to make a settlementOtherwise, take me to court In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The facility was nice, so when I went to cancel I was very disappointed in their scam-like scheme to overchargeNot only did they continue to charge me despite requesting go cancel by email, they now informed me (by email) the only way to cancel is by "certified letter"Really unfortunate to communicate directly with their support team, only to be told they couldn't help meDo not do business here

Member had been in contact with Blink Member ServicesBlink MS found two duplicate memberships and cancelled the membership valued at $per month on and monies refundedTransaction records show that membership is only being billed $per month from first bill cycle to October **, Blink's cancellation policy is 45-days noticeAs per the member's signed membership agreement, the member agrees to terminate the Agreement by providing days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: Blink Member Services [redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membershipBlink requires a signature at the club or by certified mail to cancel the membership