Blink Fitness

Review: Hello,

I signed an annual contract (green membership) with this gym. I am very frustrated with the experience I just had in trying to cancel my membership. I carefully reviewed their cancellation policy online and in my contract before deciding to cancel today and was informed that in addition to the $60 buyout fee I have to pay for 45 days. In the contract it says a member may use the facility for 45 days after canceling but does not mention any additional cost for this. I understood it as paying $60 to get out of the contract and seeing as how that is more than double my monthly fee I was under the impression that it covered the 45 days as well. I am requesting that at the very least, they make this pro rated 45 days policy more clear in their statements on canceling. It is indeed $24.19 but I feel deceived by this company because of the way this was handled. I am very unhappy at this moment and I hope you can help me in some way. Thank you for your time and attention to this matter.

Please see cancellation policy here: http://www.blinkfitness.com/Faq

Best regards,

[redacted]Desired Settlement: To not pay the prorated amount of $24.19 that I did not know was part of the cancellation policy. I understand I must pay $60 but the additional $24.19 was not outlined clearly and I feel it is unfair.

Consumer

Response:

[redacted] called me to answer questions, apologize on behalf of the staff for their poor customer service and explain the policy to me in further detail. He also took my suggestions to make the policy more clear into consideration.At this time, my complaint, ID [redacted] regarding Blink Fitness (All Metropolitan NY area locations) has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I have multiple situations at the [redacted] location. The female representatives are extremely rude and disrespectful. First instance being I was there with a guest and my guest misplaced his phone. My guest began to look for his phone and was told by one of the female representative that his phone was in the office. My guest then goes to the office and is told his phone is not there. I feel they were trying to steal the device. The representative that told him the phone was in the office then comes to the office and says there is a phone and it miraculously appeared. The female representative tells my guest he must give her his number in order to get the phone back. My guest was uncomfortable with giving out his number so he dialed it on the phone at the front desk. Multiple female representatives began to get very irate and disrespectful. The language that was used was unacceptable. The representatives then began to tell my guest that he is banned and not welcome at that location. The representatives went as far as cancelling my guest's membership card. Meanwhile I am working out and not once did anyone from the staff approach me (the paying customer) and inform me of the situation. My guest gets his phone and returns to work out. My guest has to inform me of the situation. I tell my guest it has to be a misunderstanding and we will rectify the situation once we have finished our work out. Once the work out was completed we proceeded to the front desk to talk the representatives. The first thing said to me was "We banned your man". I was confused as to what they meant by that statement. I tell the 2 young ladies to please calm down and explain to me exactly what had happened. The 2 young ladies make a minimal attempt to reduce their wild behavior and I make an attempt to discuss what happened. A third young lady then instructs the 2 representatives that they don't have to speak to me. At this point I feel extremely disrespected. I ask the the third representative why would you tell them not to explain the situation to me and she says "I wasn't talking to you". My level of frustration is at an all time high at this point because I was basically told to mind my business. I have no choice but to leave because there was no [redacted] on duty to talk to. A few days pass and I finally get a chance to speak to the [redacted]. The conversation between the [redacted] and I goes decently. I inform him that I would like a apology from the staff but nothing come from that. I also inform him that he may want to train his staff In customer relations but the results of the second incident make it clear he made no attempts to train his staff accordingly. The second incident is with a representative named [redacted] who presented herself as the [redacted]. [redacted] has to be the most unprofessional and disrespectful representative I have ever encountered. She is extremely arrogant and greets customers with sarcasm. [redacted] and another guest where having an altercation while I stood at the front desk waiting to get a replacement card. Once the other guest whom she called the police on was totally fed up and walk away I stated to her that is not the way to behave or treat a customer. [redacted] said "we have been here with you before and you can leave and go to another gym". From that statement I know the [redacted] talks about customers to his staff rather then teaching them how to properly interact with a customer. [redacted] language and behavior became totally unacceptable. I tried to record her but she went in the office slammed the door and turn off the lights. As a customer who frequents many different blink locations and has never been treated this way at any other location. The treatment I have received at this location is inexcusable and diplorable. I hope as a business this behavior is unacceptable to you.

Business

Response:

This situation has been resolved with the member [redacted] was refunded his monthly dues and maintenance fees.

Review: My partner and I both signed up for a one month membership at Blink Fitness [redacted]. We were in New York for several weeks and wanted a short term gym option. We were told that we could pay for a one month membership which would include back paying the month that had already commenced (April) as well as paying for May in full. We agreed to this and used the same credit card for both accounts. The day before leaving NYC we came in to the facility to cancel our membership. We filled in the appropriate forms and were told our memberships would be cancelled.

However since this time we have been incorrectly charged for the months of June, July, August and September. I have reached out to the facility on multiple occasions to ask that our accounts are closed and refunded. Initially they responded to say that my account had been closed and I had been refunded the money which came to 53.10 AUD according to my bank statement. However, the next month I was still being charged on my credit card. I reached out to the facility again to confirm that they had also closed my partners account and would be refunding that money. Since then I have contacted them several times and have not had a response. Not including the refund of 53.10AUD I am still owed 171.14 refund for incorrect charges.Desired Settlement: I would like the outstanding amount refunded to my credit card and confirmation via email that both mine and my partners accounts have been closed.

Business

Response:

[redacted] membership was cancelled on 8/**/2015 and $39.03 refunded to [redacted] on file. [redacted] membership was cancelled on 10/**/2015, and $116.37 refunded to [redacted] ending in [redacted]. Both accounts are now closed and refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a letter informing me that I have been taken to collections for a blink fitness account. the problem is that I never had a account with them nor received anything informing me except this letter I am a minor 17 years old and wouldn't be able to open a account and this is the 3rd time my info has been used the other two have been cleared but I do not want anything else to mess up my credit again. the info given to me is that blink retained [redacted] to collect 187.06 for blnk [redacted]- account number. my name is [redacted] I also contacted blink billing but never got a response hence my complaint please help thank you attached is my id proving age.Desired Settlement: please stop collection activities I tried to talk to them but they blew me off only want the cash and it seems better to contact the company. please remove debt from my name

Business

Response:

Blink has waived the balance and removed the collection agency from this account.

Review: In Dec I answer an add that Blink fitness offered $20 a month PAY AS YOU GO. I got a New job so I was only able to go 2 months. I paid for those months at the front desk. I stop going and assume that was it. months later I received a bill for $99.00 . I went to Blink and said that I did not have a contract. I was paying as I go. They told me that I had to notify Them in advance. I told them that did not make since? Later I received a notice from Dutchess ADJUSTMENT Bureau that I was in collections. I sent them a letter stating that I was on a pay as you go agreement. They sent me a letter telling me that I should contact [redacted].They also send me copy of agreements that I did not sign. and I was not aware of. I contact [redacted] and she told me that by me paying my bill with a credit card that I automatically signed up for ACH. this is crazy. I never said that they could ACH my account. I alway paid in person.Desired Settlement: I was this bill void and if added to my credit report to have it removed.

Consumer

Response:

At this time, I have not been contacted by BLINK FITNESS regarding complaint ID [redacted].Sincerely,[redacted]

Review: Due to temporary relocation, I was unable to use my Blink Fitness Membership and notified the Membership Services of my intent to cancel my membership in August 2015. Due to unexpected medical issues, I had neither the time nor resources to send a certified letter or visit the club, as instructed, to cancel my membership. I did not use my membership for several months, and as many fitness companies usually do, the Customer Services Department would reach out to confirm whether the customer would like to discontinue his or her membership due to account inactivity. However, Blink Fitness Membership Services did not engage in any follow-up, and I was consistently charged each month. The negligence on their part is unacceptable because they were informed of my intended cancellation. Therefore, it is incumbent upon the company to adjust their records accordingly to reflect my account discontinuation and forward a refund for compensation in lack of customer service.Desired Settlement: I would like to request a refund of $119.15 USD for unused services from September *, 2015 to November **, 2015 AND a membership cancellation. I initially sent a letter with this request on November **, 2015 to Blink Fitness, copying the Revdex.com but have not yet received a response from the company.

Consumer

Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted].I am very disappointed by this company's lack of communication, poor customer service and utter negligence.Please advise on next steps to resolve my claim.Sincerely,[redacted]

Business

Response:

Per the terms of the Membership Agreement signed by the Member on 2/**/2015, the member agrees to terminate the Agreement by providing 45 days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: Blink Member Services [redacted]

[redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership. Blink requires a signature at the club or by certified mail to cancel the membership.

Review: I was a member at Blink Fitness in New York and then moved to Los Angeles. I tried to go online to cancel my membership and then tried calling them, and even tried calling multiple managers (including emailing) and they told me unless I came in that they could not cancel my membership. They said I could send a certified letter in to their company to then get my membership canceled. We live in the digital age where we can do almost anything online or over the phone and the fact that Blink Fitness has given me such a run around in trying to cancel my membership seems ridiculous. It seems they are trying to make it as hard as possible to cancel it and it should not be the case that, in today's age, we cannot resolve this without showing up or sending in a certified letter, which costs me more money. I do not want to spend more money to cancel a membership that should not be this difficult to cancel.Desired Settlement: I would like my membership canceled effective immediately and to be reimbursed $59.90 for the subsequent charges on my account.

Consumer

Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

As per the member's signed membership agreement, without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership. Blink requires a signature at the club or by certified mail to cancel the membership. Our cancellation terms per our membership agreement is being honored throughout all clubs in our company. Blink does not accept cancellation via phone or email, as per the member's signed agreement.

Review: Joined blink fitness with the proviso that the annual fee of $39.00 was waived. A membership confirmation was retutned delineating the annual fee being waived promotionally. Two months later an annual fee was assed against my checking account. I asked them to reimburse the fee and they refuse to do so. A complete bait and switch fraud ploy.Desired Settlement: Reverse the charges for a bait and switch charge

Business

Response:

Dear Mid-Hudson Dispute Services,

We have reviewed the customer's complaint in detail. The member is disputing the maintenance fee that all blink members are required to pay yearly.

When a new member joins blink, We typically charge them their initiation see, two month of dues upfront, and a prorated annual maintenance fee. The prorated annual fee charged at point of sale does vary based on when the members joins in conjunctions with the yearly date the maintenance fee is collected for all current member. Sometimes we do offer a promotion that waives the prorated annual fee when a member joins. this is the case with this situation. Their prorated annual fee was waived at the time they joined and they were charged the full maintenance fee, as scheduled, two months later along with all other active members. They will not be charged this fee again until September of next year. The maintenance fees is explained in detail on page one of the blink membership Agreement. All members are required to sign the contract in its entirely before joining.

In good health,

Team Lead, Member Services

Equinox Fitness

Review: I tried cancelling my membership at the end of **/14, and I noticed that I have still been receiving monthly charges.Desired Settlement: All charges leading up to 11/**/14 (last day I used my Blink membership) to be refunded; and to delete my "membership."

Consumer

Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted].Sincerely,

Review: I cancelled my membership on 11/*/2015. Paid the pro rated charges 0f 13.48.

Blink Fitness continued to bill me for the 3 transactions

11/**- $7.42

12/**- $20.90

1/**- $20.90

Upon discovering and calling the location I joined I was met with a rudeness and asked to send my receipts of cancellation via email and they would get back to me after speaking with customer service. I expressed that the refund should be prompt and she not take and extended amount of time as the charges were inaccurate on behalf of Blink Fitness.Desired Settlement: I should receive a prompt refund immediately with no wait.

Business

Response:

Hello,Thank you for reaching out to us! I do see that a cancellation prorate of $13.48 was collected on 11/*/15. We do require a 45 day notice which would have set your account to cancel effective 12/**/15. However, this was not properly processed in our system. I have since refunded $49.22 back to the credit card used for the following charges: $7.42 on 11/**/15, $20.90 on 12/**/15, and $20.90 on 1/**/16. We sincerely apologize for your experience and for the error when processing the cancellation for your membership. Your account has been cancelled effective immediately. Please let us know if you have any other questions or concerns and thank you for being a Blink member.In good health,Blink Member Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Summary of Events

Last week [redacted] I arrived at the [redacted] blink at around [redacted] with my boyfriend. I upgraded my membership so that he could work out with me as he is really into fitness and I wanted us to be able to work out together. I upgraded my membership so that he could join me as my guest. We warmed up on the bikes together, then he showed me a stretch to do for upper body, and then we began doing an upper body workout. As we went through the workout, he assisted me as any boyfriend would getting weights for me and holding my clipboard for me while I did my reps. We then moved to doing push ups and completed 2 sets together, when the manager, [redacted], walked over to us.

He said that personal training from outside trainers was not allowed in the gym, which I then informed him that that was fine because my boyfriend was not a personal trainer and that we were just working out together. He then brushed off our explanation and said that my boyfriend was banned from ever coming to that gym again. We asked for further explanation of why there was such an abrupt rush to judgement and they said we have to abide by all of the rules posted in the gym, however when we asked them to show us the rule, the staff was unable to as that rule is not posted anywhere.

The situation was embarrassing because other gym members walked up to us afterwards asking what happened. My boyfriend is not a trainer by any means and I only upgraded my membership that day to have him workout with me, only to have him be banned from helping his girlfriend out in the gym.

Despite all of this, I just decided it was not worth the trouble and requested that my membership be downgraded. [redacted], the manager, then proceeded to tell me that I could not downgrade, and that my only option was to cancel my membership. I had called earlier that day and spoke to [redacted] over the phone and he said on that phone conversation that since I had already passed a year of membership at the gym, I could upgrade, downgrade or cancel at any time as I would not be on a month to month basis. (I've essentially been a member at this location since it opened). So I was completely perplexed that why now, he was saying the exact opposite that I could not downgrade.

Before leaving the gym, I requested a copy of their policy from one of the Blink employees and then pointed out on page 3, Item number 9 of the "Additional Membership Agreement Terms" where it clearly states: "Member may downgrade their membership from Green or Blue to Gray."

When I returned home I called another gym location and explained my request and they also confirmed that since I have been a member since June of 2013, that downgrading was certainly possible. I found it very disturbing that the manager of the [redacted] location would rather have me cancel my entire membership out of spite, rather than grant my request to downgrade. Especially after my willingness to cooperate with his request that my boyfriend could never return to the gym, even though I thought it was unfair and heavy handed. He could have easily explained the policy to me and given me a warning if he felt that we were in violation of it. But instead he rushed to judgement, and the entire basis of his judgement was that my boyfriend was holding a clipboard, as per his explanation. And then lied about what my options were as a member.

Past History

I have had issues with this location in the past. If you see my account history, you will see that I have no problems paying for Blink services. I previously paid for group training/ workout classes and had a terrible experience. The trainer was always late, canceled at one time, and only did 10 minutes out a session at one point. It got so bad that the entire session had to be canceled and I was to be refunded for 6 sessions, but my refund was only submitted for 5 sessions. I had to struggle with [redacted] then to make sure my refund was processed correctly. So this is not the 1st time I have had issues with this particular manager and location.

Resolution

I spoke to the owner [redacted] on the phone today and he claimed he would see "if" he could refund me the $5 difference in plans, but refused to provide this promise in writing. Then informed me that Blink "doesn't do refunds" or do anything above and beyond for wronged members. What a poor experience and a less that satisfactory result. There needs to be some resolution and compensation offered. I have been a member of this gym since 6/**/2013, practically since it opened and upgraded my membership just last week for the benefit of working out with my boyfriend from time to time, who already has his own membership at [redacted].

I was embarrassed in the gym by the manager [redacted], given an unreasonable explanation (holding my clipboard does not make someone a trainer) and given a harsh and extreme "punishment" with no warning or opportunity to correct. And then lied to, and told my only option was to cancel my membership.Desired Settlement: I should be credited in total for the month's membership dues they charged me at the higher rate and be completed credited for Novembers dues. Moving forward (from December on) my membership needs to be properly downgraded to the lower plan and charged accordingly.

Business

Response:

The business has responded. Please see below:[redacted] has been downgraded, per her request back to a Gray membership for $15 per month. She has been refunded $5.00 for difference between Blue and Gray membership that she paid for November. [redacted] is requesting to not be refunded for the month of November. Her membership was active and available for use during the month of November and she used of facility during the month of November. We see no reason to issue this credit for the month of November.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and accept the outcome.

Review: Blinks currently policy involves a $60 buyout fee if a member wishes to cancel their membership. However, I believe the $60 fee is unreasonable due to the circumstances of my cancellation. My primary reason for cancellation is gym equipment is not managed properly, for example there have been numerous occasions where I have waited for over an hour to utilize a piece of gym equipment. I understand at peak times there will most definitely be a wait for certain equipment however over hour wait time is unreasonable and excessive. Other gyms combat this issue by placing a time limit on equipment during peak times or when individuals are waiting however this never occurred, and management never resolved the issue. The premise of a gym membership is to pay monthly dues with the expectation to have reasonable access to gym facilities and equipment, Blink has failed on its end of the agreement. Blink does not provide an appropriate level of equipment to match their member base, as such the cancellation buyout fee is inequitable.Desired Settlement: I would like the buyout fee to be waived and for prior months membership dues refunded. I originally contacted Blink with a request to cancel on 12/**/2014. I then had numerous discussions on why I wanted to cancel however Blink staff never acknowledged the issue of equipment availbility

Consumer

Response:

At this time, I have not been contacted by Blink Fitness regarding complaint ID [redacted].Sincerely,[redacted]

Review: I did not use the gym facilities since August,2015 but continued to allow dues to be collected via my bank debit card. On 12/**/2015, I went and requested in person that my membership be terminated. I was told by Ashley, that I did not owe a balance and that if I wanted use the gym another 45 days before ending the membership, I could pay $10.62, which I paid in cash but did not attend the gym. Blink is still attempting to collect dues from me. I went to the gym again on 2/*/2016 and spoke with Samantha, who told me that the information that Ashley gave me was incorrect and that I still owed dues for November and the $10.62 was credited toward the balance and that most likely, I would have to pay the remaining $5+ balance plus a termination fee of $10.62 again. I asked what about the policy of the "customer is always right" Samantha told me that she would have to contact headquarters and get right back to me. I have'nt heard from her so far.Desired Settlement: Termination of my membership at Blink with the assurance that my credit rating has not been impacted.

Business

Response:

Hello, We've looked into this matter and see that the account was requested to be cancelled on 12/*/15 and a $10.62 prorate was collected. However, the member did in fact have a past due balance of$15.68 as we were unable to collect payment for the 11/**/15 billing cycle which paid for the month of December. We do apologize if there was a miscommunication that occurred. After the account was cancelled, we did send emails and made phone calls alerting the member of the remaining balance. To ensure the account is closed, the balance must be cleared. To make a payment, please log on to [redacted] or simply stop by any Blink location. You can also call Blink billing account services at[redacted] where you can speak with a billing representative Monday-Friday between the hours of 8am-6pm. If you call after hours, please feel free to leave a message which will be returned by a representative during the next business day.Best,Blink Member Services

Review: A few months ago I walked into a Blink location in Yonkers and inquire about membership.

The associate offered me a trial for 6 months and explained I can cancel at any time, she required a small fee for sign-up. She asked me for my driver's licence and a credit card. I handed both to her. She signed me up and I was good to go.

I was initially charged $27.10 on March [redacted] 2015 (signup date).

Afterwards I was charged a few $15 fees, even though it was a trial.

By the time I realized these charges it had been a couple of months.

I went back to the Blink location and asked to cancel my membership.

Cancellation was just as easy as signup, I never had a contract or paperwork involved, no signatures, nothing.

Soon I started to get spammed by Blink for continuous fees, I contacted Blink HQ and explained that I was offered a trial and I cancelled it.

The representative told me I should have gotten a signed contract and that Blink does not offer such trials.

She apologized for the confusion and said that Blink does not do business in such manner, but followed it up with "You still need to pay us all the fees".

My membership number (Tag) is: [redacted]Desired Settlement: Finish cancelling my account and stop trying to charge me for something I was never meant to be charged for.

If a trial is offered, it should stay as is. A trial.

Business

Response:

Hello, Thank you for reaching out to us. When joining Blink Fitness, all members are required to sign up via a Kiosk or online via the website. All contracts are digitally signed. This member did in fact sign up for a Grey membership which is month to month membership with no set obligation period. It does require a 45 day cancellation notice. The contract for this membership is on file and is digitally signed. We're happy to provide a copy to the member directly as well. Also, we currently have no email communication from this member inquiring about cancelling his membership or regarding any balance. The cancellation policy is listed on all contracts and steps to cancel a membership are below. Cancellations are processed by either visiting the club, and filling out a cancellation form at the front desk or by submitting a certified letter to:blink Member Services [redacted]

[redacted]We practice this methodology as it provides a receipt of cancellation for you in the event something isn't processed properly. We do require 45 day notice, with a pro-rate to be collected from the day the cancellation form is signed or the day the mail is postmarked.Kindly,Blink Member Services

Review: I signed up for Blink's Green Membership (25/month) in early January. Unbeknownst to me a 12 month contract was required with this membership. Within a week I found out that the company I work for has a corporate rate at another gym, so I signed up for that gym. Upon searching for a billing customer service number so I could go ahead and cancel my (less than a week old) membership, I find that the only number provided is solely a voice mail service. There is no way to speak to a live customer service person (only an email is provided). I find on the website that a lengthy packet has to be sent in to cancel. I collect all of these necessary papers and send in the cancellation packet. 2 months pass and I do not receive any kind of email or phone notification that my membership has been cancelled. Finally, I see a $70+ charge on my card from Blink. After emailing customer service I am told that this is a "buy out" fee along with a prorated membership fee. I go back and forth with the customer service rep via email demanding some kind of refund, none will be given. Company has completely unclear, unethical billing and customer service policies, especially since these details were not included in any of the confirmation emails I received upon initial signing up. I have now been charged almost $120 for never setting foot in this gym as well as dealing with terrible customer service and treatment for 3 months. Emails I did receive receive were short, rude and did not even attempt to solve this issue in any pro-customer/satisfactory manner.Desired Settlement: I would like an apology from the company and a refund for all of the charges on my card.

Business

Response:

I, [redacted], attempted to contact Blink member [redacted] on 5/**/15. I left a voicemail and provided my cell phone number. As per the membership agreement signed by the member, Blink's two ways to cancel are by signing a Request for Cancellation form at any Blink location front desk, or by sending a letter addressed to [redacted] via certified mail. As per the terms of the agreement, Blink assesses a 45-day prorate for the cancellation, and a $60 buyout fee within the member's first 12 months. Member sent certified cancellation letter to Blink Member Services. Effective cancellation date of 3/**/2015. Balance of $72.90 remains on account, which includes the $12.90 45-day prorate and $60 buyout fee consistent with Blinks cancellation terms and conditions.

Review: As a member that has recommended this gym to many of my friends I am disappointed. I started off in this gym just fine in the Jamaica NY Branch but one day, after a debit card fraud, I was forced to change my card. The bill cycle had not been charging my card, let alone my bank account. My account was the same. They have not contacted me once to tell me anything and I was ready for them to charge my bank account since that happened to one of my friends that is also a member. Instead, I saw no sign or charges from this gym and assumed we parted ways. I never used this service again. Again, they have never notified my until a long time had passed and they had issued a threat via a debt collector of a large sum of money. This is both unfair and irresponsible. Not only did I not use their service for which they are charging, they found a way to charge me a large amount then notify me. If this business had done what they were supposed to do properly, my account (not my card) would have been charged after the fraud issue. Please take care of this situation for I do not wish to pay any fee for a time I had not even used this service.Desired Settlement: I would like no charge and a cancellation of my account which I do not use. If a cancellation fee ensues, so be it, but I do not wish to pay a large amount that the gym had schemed me to pay.

Consumer

Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have bought my fiance a 1 year membership. I asked the sales associate at time of purchase to confirm this is a one year membership and not just adding money to his account. SAles associate verbally agreed this was a purchase of a one year membership. he printed out the receipt and wrote "1-yr membership" for me to give my fiance in his card.

A year later, my fiance is being sent to collections for non payment. However, the credit card on file is mine and my boyfriend [redacted] has never signed a contract nor given a cr4edit on file. I asked how is he being sent to collecitons and the [redacted] was unable to explaoin to me why. Also, when the [redacted] looked into this matter, he explained there was a mistake by Blink, they over charged [redacted] $39. When I explained my fiance has never been to collections and is upset by this and the effect on his credit I was told the "headquarters" daid that it will effecxt his credit but "only a little effect, not a big deal".

I would like to know how he is responsible for something legally if he never signed anything and more importantly why he is sent to collections when it was my credit card on file. I would like the debt collectors to be notified this was an error by Blink and have zero effect on my fiance's credit.

Had Blink sent me a letter since I am the card holder that owed $20, this would have been paid immediatly. Unfortunately I , the consumer,was not notified.Desired Settlement: the submission to collections to withdrawn with zero penatly to credit.

Review: I cancelled my membership when I left NY over a year ago. I had moved to Chicago and noticed charges still being made to my bank account. I called Blink and they said they had no record of me. My bank cancelled my debit card this year thinking that it had been stolen since charges kept being made. After all that the company has emailed me harassing me about owing them money.

I once again called Blink and they said there is no record of me. So I tried calling the corporate office asking them to please give me a call. I have now received an email stating that I should go to the club and talk to the front desk to pay what I owe because they have no record of me cancelling.

I now live in Oregon, so I can't go to the front desk and I also do not owe any money. They over charged me after I cancelled my membership for around 6 months and now they want more of my money.Desired Settlement: I would like them to refund the money they owe me for over charging me since September 2013 after I cancelled my membership

Review: They only allow members to cancel two ways: by going into the actual location or by sending certified mail. I don't have to point out how absurd that is in 2015 and how it's clearly a ploy to get as much money over time as possible. I canceled in the location, and then called a month later to clarify it would be canceled. Which I was assured of over the phone. Then, I was charged again. They are requesting I provide them with a copy of my cancellation request form but I obviously don't have that. I have emailed several times now requesting that they just cancel my membership, and they refuse! I want my $26.00 back and I want my membership CANCELED. I want them to lose all my cc and personal information.Desired Settlement: My $26.00 refunded and my account CANCELED and DELETED.

Business

Response:

Per the terms of the Membership Agreement signed by the Member on 10/**/2014, the member agrees to terminate the Agreement by providing 45 days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: [redacted]

[redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership. Blink requires a signature at the club or by certified mail to cancel the membership.

Review: I signed up for a gym membership with Blink Fitness. When I signed up there was a problem processing the membership so I was asked to sign up again. In that process they had entered my email address with a typo. I was receiving emails to join the gym but I never received emails regarding my actual membership. about 4 months into my membership I had replaced my debit card and this had altered the automatic billing from my account to Blink Fitness. They claim I was notified to my email address but since there was a typo, I never received any notice of a billing problem. Last month I received a letter from the Dutchess Country Collections agency. They said they would talk to blink fitness and get back to me. This month I received another letter from the collections agency and when I called they said I could settle my debt at the gym but at no point was this conveyed to me either in writing or by phone.

Business

Response:

Member joined Blink Fitness on January **, 2014. Member joined on Blink's Kiosk, which is member facing. Email address entered was [redacted]. Member contact info and membership terms and conditions were signed off by the member to complete the sale. Per the terms of the agreement, Buyer shall not be relieved of Buyer's obligations to make payments agreed to, and no deduction from any payments shall be made because of Member's failure to use the Club's facilities. Buyer and/or Member is obligated to pay any collection and/or legal costs incurred by Blink for collection of any fees. Blink reserves the right to charge balances and overdue balances to their current account under the Electronic Funds Transfer Authorization. Buyer is responsible for EFT. Per our Member Services, payment reminder phone calls and emails were sent to the member. Balance of $78.39 remains on account.Thank You[redacted]