Blink Fitness

Review: I signed a one contract. It ends April [redacted] 2015. I had called to cancel so as not to renew for another year. I was then told I would charged for not giving them a 45 day notice. This perplexed me because though I purchased my membership online, I did meet with a rep to go over the contract verbally and that was left out. Then I asked if I can just cancel and was told if I canceled not I will be charged $60. It hey make it impossible to quit without paying even though you have fulfilled you end of the contract.Desired Settlement: I want the contract to end on what was agreed without a prorated charge for not giving them a 45 day notice.

Business

Response:

At the time of purchase as well as in the agreement we ask for a 45 cancellation notice. The following is from our agreement that all members acknowledge upon joining, “I understand this Agreement is for a minimum of twelve (12) months after which time I may terminate my membership at any time by providing 45 days' written notice either in person at the club or by certified or registered mail to Blink”. As far as being charged $60 to cancel, this does not apply since you would have fulfilled your agreement and would have been within the 45 day notice period.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello Revdex.com, I had a gym membership with Blink Fitness until last August 2013. Then I decided to cancel my membership because in about a year I only went to the gym maybe about four times. They told me that it would be close after 45 days. Then I find out that there is a balance from October when I had already closed the account.I personally went to this location and talked to the [redacted] and they said that it was a mistake and that they would fix it. The [redacted] told me that once I get a call from him later on the day, the problem would be fixed. I never got a call back. After that I still keep getting emails about an outstanding balance but they said it was a mistake and they were going to fix it. I went again to the same location about two more times, and it was always the same issue. They will call me back, that it was their mistake. But they never called me back.Now I get a letter from a debt collector with a balance of $104.52 dollars. This can ruin my credit score. They never fix this problem, and I would like to see how Revdex.com can help me.Thanks[redacted]Desired Settlement: I would like Blink Fitness to remove those charges since they were never mine. Also, I want them to deal with the debt collector since it was their mistake.Blink Fitness will face terrible reviews if they don't fix this.

Review: I had cancelled the debit card I had initially had on file with Blink after losing my wallet. I then went through my expenses and determined that I did not visit the gym enough to justify the monthly charge. I called ###-###-#### one night in late November and explained the situation and my intent to terminate my membership. I was told by the Blink representative and was then told by the representative that "this can be done" and the call was ended. He did NOT tell me that the membership could not be cancelled over the phone, and I was NOT told that I would not need to come in to handle this in person. Just this week I was repeatedly told to re-read the terms and conditions regarding cancellation, but this was not explained to me on the phone. I was only told about the cancellation fee, which I understand, and that the termination "can be done."Blink sent me repeated emails, which my account began to recognize as spam. I did not receive a phone call or anything of that nature. I did not return to the gym because I was under the impression that I was no longer a member, and I was no longer being charged.I am a college student struggling financially. I will pay the cancellation fee, but I have not budgeted for nearly two months of a service I had not known I was still being charged for. The [redacted], [redacted], has repeatedly refused to send me an invoice unless I return to the branch and have someone print it out in person.With all this, I am STILL unable to cancel my membership because of the outstanding charge. So I must wait for them to bill my new credit card so I can then pay an additional fee to finally terminate my account. This is not in the terms and conditions I agreed to.Desired Settlement: I will pay the cancellation fee, but I do not wish to pay for nearly two months of inactivity. Their employee led me to believe that my account had been terminated. They have accepted no fault on their end. I am being told the same thing repeatedly. I am only paying these charges so I can finally cancel my account. Amount of $52.26

Review: I tried using the Blink Fitness gym I usually use and was turned away. I was told the gym does not accept the blue plan any longer.Desired Settlement: Since you are charging the same for the blue as the green plan (Grand Central Blink) I am requesting you keep charging me $20 ONLY if you change my membership to Green. While I don't go frequently, I only stayed a member knowing I would have full access to all Blink Gyms including [redacted]

Business

Response:

Hello,Blue memberships allow members access to all locations except for [redacted], [redacted], [redacted], [redacted] street, and any future club opening in Manhattan that we choose. Blue members who joined prior to January [redacted], 2015 were allowed access to the listed Manhattan clubs for a set period of time as a courtesy but that has since ended. As external costs such as those to lease and operate the locations continues to rise along with an increased volume of members using the popular facilities, access levels were adjusted accordingly. The $20 Green membership at Grand Central you referenced is available for Pre-sale members only. These members are not billed monthly and are not able to use any location until the Grand Central location officially opens. The $20 rate is retained by the member for 1 year only, when they are subject to an increase to the standard $25 rate. We are happy to upgrade you to the Green access level if you so choose, allowing you access to all Blink facilities including [redacted], or downgrade you to Gray, allowing you access to one location only. The cost of a Green membership is $25/month and Gray at the [redacted] location would be $25/month as well.Please inform the front desk of any facility if you would like to make a change to your membership class. In good health,Blink Member Services

Review: I joined Blink Fitness in advance of it's opening for a reduced price I was lead to believe in its advertisement for a monthly charge of $15 without additional charges. My account was recently debited for a "maintainance fee" of $30.31. In addition there's an annual membership fee that was not originally advertised in there join for $1 campaign.Desired Settlement: In lieu of the misleading advertising that I and everyone who joined during the $1 offer should be reimbursed all additional funds not mentioned in the original agreement.

Business

Response:

Dear Mid-Hudson Dispute Services,

All Blink members are required to pay an annual maintenance fee. This is a fee we charge once a year either in March or September depending on your join date. All members who join between January ** and June [redacted] will be charged the annual fee every September **. All members who join between July ** and December ** will be charged the annual fee on March **. The language regarding the annual fee is in the Electronic Funds Transfer section on the first page of your agreement, which is the section that explains how fees are collected. The Annual Maintenance Fee is our way of reinvesting in the club to keep it fresh and state of the art.

When a new member joins we charge them the first two months of dues and the prorated annual fee except if a member joins a club during pre-sale. If a member joins during pre-sale, we do not charge them the prorated maintenance fee at point of sale.

In good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

NO MY COMPLAINT IS NOT RESOLVED.

The initial offer was misleading, it gave the impression that it was a simple monthly fee like Planet Fitness. There was no mention of a maintenance fee either. Not to mention how can you charge a maintenance fee anyway, maintaining the gym is the responsibility of owner, that's part of the service I would think.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Mid-Hudson Dispute Services,

Any pre-sale Blink facility offers a promotion to join for $1. This was the case for the [redacted] location when the complainant joined. A member can either sign up via the Kiosk in the club or online. While on the Kiosk or online a member

will have to choose the membership type they prefer Gray, Blue, or Green. The membership information listed includes the membership type, how many clubs a member can access with the membership type seleted, the monthly fee, the free stuff included with purchase, the total cost at time of purchase, the tax (if applicable), and the date and cost of the annual maintenance fee. The [redacted] location is no longer in pre-sale but a screen shot from the Blink website of another

club currently in pre-sale, our Penn Plaza location, is shown below. As you can see the verbiage discussing the annual maintenance fee is listed below the total cost due if a member were to join that day. The maintenance fee varies based on which membership type you select.

Review: On 3/** Blink Fitness deducted $40.76 plus $20.90 (Which is my monthly payment) out of my account without notice of their mistake. Once I noticed that my account was over charged which was on 3/**, I then called them. They told me that the corporate office made a mistake regarding their monthly deductions from and charged several clients an extra $40.76. Its been a few days and still no answer back from them. I'm getting the run around regarding my refund. There is no number for me to call their corporate office for my refund.Desired Settlement: I want my 40.76 credited to my account immediately

Review: On 6/ **/13 I went to the Blink Fitness located at [redacted] to inquire about the status of my account as I recently learned that the card linked to it was no longer valid. [redacted], the Manager on Duty, was at the counter. I gave him my name and he was able to look-up my account. He gave me the total balance due of $62.72 cents, changed the card linked to the account and scheduled a free 30 minute orientation with an associate named [redacted] on July [redacted] at 6:00 pm. I asked for a new badge and if everything was taken care of and [redacted] assured I was all set. Today, July [redacted], I attempted to use the gym but was stopped by an associate because my membership was showing up as canceled. She called [redacted] over for assistance and he informed me that my membership was canceled and that I would have to join the gym again for a fee of $45.00. I asked why and he proceed to tell me that I was "one of the cases" that was "a in-house cancelation". He said that after 3 months of non-payment it was policy that member services would cancel the membership. I asked him why this was the first I was hearing of this and he replied that he it did not show up on the acct. at that time. I then asked him if he knew of the policy why he did not mention it when he saw that I paid 4 months of membership dues last week. He did not have a response. I informed him I believed the reason was that he and another associate were engaged in a heated discussion about who was going to schedule my orientation in effort to "beat" another associate name [redacted]. He apologized. To be clear, I understand that the back fees were my responsibility and had I been informed that there was a policy that might require I reactivate my membership I would have paid the fees. However, I do not believe I should be held responsible for the oversight of a manger who was more concerned with beating an associate then ensuring I that my account was handled properly and I was informed of policies of bringing my account current.Desired Settlement: I would like my membership restated without having to pay an additional membership fee. I believe that the fee should be waived/absorbed by Blink and I should be able to resume membership without incident.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I joined Blink Fitness in the Bronx in December, 2013 in which I pay $20.00 a month on the [redacted]of each month. I was advised a week ago that I have to pay an additional $41.00 (not to include my monthly charge) because that is an annual fee that they charge all members for joining the gym i.e. for equipment etc. I was never advised of this annual charge and on top of it all I have only been in the gym for 3 months. I have various friends and family that have been going to this gym since they opened and they have never had to pay this additional charge of $41.00. I expressed my complaint to the facilities and was advised that "it is what it is". Really? I dont understand why a member of said gym that has only been there for 3 months has to pay this annual charge and other members who have been there longer dont. When I signed up for said membership, this information was not stated in the contract nor was it stated when I started using the gym for the first time.Desired Settlement: Reimburse me for said annual charge that I had to pay for and no one else does.

Consumer

Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted], however my complaint has NOT been resolved because:

No one has called me or contacted me.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted].

Sincerely,

Review: In May 2013 I subscribed to a membership at Blink Fitness. The employee that assisted me informed me that this membership did not require a contract and the only condition of my membership was a 45 day cancellation notice/policy. I selected this membership because I knew I would be relocating and the gym location was not with a reasonable commute. In the early October I visited the location to provide my notice and the manager of Blink Fitness, [redacted], informed me I was required to pay a $60 "buy out" fee to terminate my one year contract. I explained that I did not have a 1 year contract, that I had a monthly membership and no contract. He argued that I did have a one year contract and that I had in fact signed a contract. I asked to see the contract and he would not provide me a copy. He would not accept my 45 day cancellation notice and told me to contact customer service. I contacted customer service describing my experience. I received one response from [redacted] in which she stated I did have a one year contract, however, she was also unwilling to provide me with a copy of the alleged signed contract. I have made 2 other attempts to contact Blink Customer Service and no one has responded. The manager, [redacted], contacted me yesterday asking me to cancel my one year contract and provide a $60 fee. I have canceled my American Express credit card account that Blink had on file and blocked any future charges/authorizations of Blink Fitness.Desired Settlement: I want Blink to cancel my contract retroactively from the date that I attempted to provide my notice (10/**/13) and I will gladly pay out the 45 day term as requested upon my initiation. I want them to dismiss the allogation that I owe $60 for canceling a 1 year contract when I never signed a 1 year contract. I want notice of my cancellation in writing and stating the cancellation was my request. Blink is counting on consumers to pay these unjust fees and not dispute these unjust charges.

Consumer

Response:

At this time, I have not been contacted by Blink Fitness regarding complaint ID [redacted].

Sincerely,

Review: Good morning,My name is [redacted], and I was recently a member of the Bronx - Concourse Village location. Unfortunately, I had one of the worse experiences at that gym with the staff, as well as my personal training and boot-camps appointments.In March, I paid for 5 personal training class (for $140) and 10 boot-camp classes for ($100). What was never explained when I signed up -- was that your classes expire. Over a week ago, I called to inquire about the total of classes (both personal and boot-camp). The young man that picked up the phone stated that he was a [redacted]. Yet, he was very rude in his process of explaining that my classes had expired.I called back the following day and spoke to the [redacted], that stated I will be able to have 9 boot-camp and 3 personal training classes. With that information, I called the personal trainer, [redacted], and he mentioned that I only had 3 classes with him -- and that my boot-camp classes expired. This was very unusual to me -- because I only scheduled for one boot-camp course since April. The entire process has taken up so much time and has left me feeling resentful for signing up at your establishment.I tried stating that I had no idea that there were stipulations on the classes -- if I would have known that, I would have never paid $240 upfront. I'm a full-time MSW graduate and a Group Facilitator part-time. My schedule is very demanding, and I made sure to explain that to the front desk staff and trainer when I signed up at Blink Fitness. Everyone made it seem as if my needs would be met. Yet, that was all falsehoods.Upset and not sure what move to make, I asked to have my main gym switched to the Harlem - [redacted] location this past Saturday.I have gained nothing and have had a lot taken from me. My issue is that I have already paid well over $300 into a company -- whose practices seem somewhat shady. I'm at a lost, and I don't know what to do or how to move forward.Desired Settlement: I want to be reimbursed for the classes that were paid for and expired without any notification from Blink Fitness. When I purchased the personal training and boot-camp sessions, I was told that I can come according to my schedule.For two weeks, I have been reaching out to the corporate office,and have yet to hear from anyone. There is a customer service number that rings out, and no one answers. There is only a voice message that instructs clients to leave a message.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled my membership on 02/**/2015, and paid the $14.19 fee.

I was later charged $6.71 on 02/**/2015.

Then I was charged $40.76 on 03/**/2015.

After noticing these charges I put a hold on any charges coming from this company with the help of [redacted]. Since then I am regularly receiving invoices via email for a monthly membership that I do not hold since February.

They must have not processed my cancelled properly (I have the signed documents with me). It is also close to impossible to reach Blink Fitness other than in person at a fitness center, but where they do not deal with corporate and billing issues.Desired Settlement: A refund of $47,47 applied to my card, As well as removal of all my information from their system.

Consumer

Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted].Sincerely,[redacted]

Review: I signed up for a blink fitness membership in the fall of 2014 and agreed to a monthly auto pay of approximately $15.62, which was to be billed to my visa credit card through [redacted] bank monthly. My understanding was an annual fee would not be charged until the following year. In March 2015 (less than 6 months from when I joined) an unusual second charge from blink fitness for $30.31 was on my credit card statement, in addition to the monthly charge. I tried to contact blink to find out the details of this extra charge, but they do not have a customer service phone number and the staff at my local clubs did not know anything about the charge (there was rarely a manager on site at the location). I contacted my credit card bank, [redacted], and asked them to dispute the charge as I figured blink had mistakenly double billed me. I continued to get charged my auto fee for the next 2 months and continued using the gym. My cc refunded me the $30.31 charge stating blink had agreed it was a mistaken annual fee.

On 7/*/15 when I visited the [redacted] location, I was informed that my membership had been canceled. I thought it was a mistake. There of course was no manager on duty to address or research the issue. I contacted the district manager, Gary N[redacted], but he did not know specifics but said he would look into it. I then received a curt email from a member services employee, Ivanna L[redacted], saying blink had terminated my membership due to an outstanding balance. I tried to speak to a membership billing person but she refused to call me or give me a phone number to contact her. I called [redacted] and spoke with a dispute specialist who researched the issue and she confirmed that blink fitness had said the $30.31 charge was incorrectly charged to me,however the customer service rep, Ivanna L[redacted] (who refused to give me her number or contact me) said blink did not agree that this dispute on my part was valid.

I spoke with the district manager of the location to which I belonged in [redacted] Gary N[redacted], and even conferenced him in with my credit card company, but then Ivanna Ll[redacted] emailed me that Mr. N[redacted] had said [redacted] said I did not win the disputed charge.

Both told me blink canceled my membership b/c I disputed a charge.

NO ONE contacted me to tell me this.

They just CANCELED my membership b/c I questioned a charge but yet, blink does NOT have a customer service number.

My credit card company is telling me one thing and these blink employees are blatantly telling me another story.

This is absolutely dishonest. I simply did not know what the extra $30 charge was so I did not want to blindly pay it without an explanation. My credit card company has told me the dispute was settled and blink agreed that I did not owe this amount but their employees says otherwise. I do not want them to send this to collections but it is like I am dealing with a loan shark.

It is dishonest and disgusting.

I have tried calling the parent company, [redacted], but again cannot reach a customer service or member services person.

They should not be able to do business this way just following their rules.Desired Settlement: They should need to get on the phone with me and my credit card company and get to the bottom of this dispute.

They should not be able to indiscriminately cancel my membership without any notice.

I want this resolved in writing as I do not trust they will not send this to collections.

They should lose their business license if this is how they are going to conduct business.

Review: In October of 2015 I was signed up for a membership to Blink Fitness on [redacted]. The facility did not open yet. I signed up at an offsite location on Atlantic Ave.

I was told I would receive a confirmation email upon signing up.

After 2 weeks I did not receive a confirmation email, so I stopped by and spoke with the Manager, Akeem G[redacted]. He checked the system and my email address was entered incorrectly. It was updated to reflect my new email address. Weeks went by and still no email. I was walking by the new facility and saw there was an open house. I was suppose to receive an email invitation to this. I went in and again spoke with the manager Akeem G[redacted]. I asked him what the situation was because I wanted to see the new facility. He sent an email to member services to see what the situation was. Well once again weeks go by, and I received no email about the grand opening. However I did receive an email months later and a week ago saying I owe past due balance.

I immediately went to the facility, which was open, and I had no idea it was, and spoke to Akeem G[redacted] again. He tried to help me, knowing the whole situation, but member services said I have to pay the past due balance.

I feel I should not be responsible for this balance, because I never received an email notice to the opening, and never even received a membership card until the day I went in to see Mr G[redacted] about the past due balance. I check my junk mail folder as well and never received an email from blink. If they sent me one about the Grand opening it should be in a file as well. I would like to continue this membership, but I do not want to be responsible for paying a balance for something that was not my fault.Desired Settlement: I would like the past due balance to be cleared, or if I have to pay for it, a refund for the amount in question which is $31.00

Business

Response:

Hello,Thank you for reaching out to us. We investigated this matter and do see that an error occurred. The email notification was not sent to this member in particular. We sincerely apologize for the error and have since waived the payment for January and half of February. The remaining balance on the account is for the remainder of February. We have alerted our Marketing team of this error to ensure email communication is sent moving forward. In good health,Blink member services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: At my initial visit at the BLINK [redacted] location, I had my first one on one 30 minutes with "[redacted]". The workout was too extreme for someone my age (**) even though I explained to him that I have not had any previous gym sessions. It was so rigorous that a member had to tell him to ease up because of the possible health risk.

I returned 2 additional times and would up with sprained Intercostal muscles making it extremely painful and difficult to walk.

I was informed by my Chiropractor that I cancel this membership and focus instead on light Yoga.

I've practically begged them to cancel my membership due to health issues and they refuse. In addition, they charge not only $60 but request a 45-day cancellation notice which is then prorated with an ADDITIONAL CHARGE.

This is unacceptable! I cannot utilize the gym without suffering additional severe health consequences!Desired Settlement: I would like my membership cancelled with NO $60 PLUS 45-Day cancellation notice. I would like a refund of the past 2 months totaling $50.00.

Review: I have been a member of the [redacted]- Blink fitness for over a year to date and never had a problem prior. I lost my wallet and needed to change card on file. I came into gym with my partner to workout and change card which is automatically debited every month. I figured I would just pay membership while here since it was [redacted] anyway. My card was charged fine when I swiped for my account. yet after I swiped for my partner and at the fault of the employee [redacted] he said he accidentally cancelled the debited transaction even after it was already charged. It went through fine for my account but for my partner's he cancelled by mistake. He assured me it should't post to my account but my partner and I would still be able to work out the next day. The next day I came into the gym and I was all clear to go in but the employee [redacted] said it was still a past due on my partner account. (both are linked to my card) We explained to [redacted] what happened the day prior and showed him on mobile banking app we were charged for it and explained that co worker [redacted] said it would be fine it was his mistake and should have put notes on account. The employee [redacted] was nasty and very disrespectful and said my partner would not be allowed in until I paid again. I was told that I would have to pay 15.68 again and wait for the 15.68 that I was already charged for her to be credited even if it was at the fault of [redacted]. In total I paid 3.36 the day prior. He then proceeded to be condescending and sarcastic stating that I should never even have my partner under my card. In quote " [redacted]" that was offensive and uncalled for. My partner and I live together and joint accounts which I just used mine to pay for both our gym memberships. Which his personal opinions has nothing to do with situation and was offensive and uncalled for. My card is still charged and it has posted and nothing has been resolvedDesired Settlement: I would like disciplinary action taken on the employee [redacted]. Which includes a sit down, a coaching, a retraining and some disciplinary action. The condescending manner in which he spoke and the disrespectful things he spoke needs to be addressed. I also would like my account to be back active on my partner's account being that we were charged.

Consumer

Response:

At this time, I have not been contacted by blink fitness regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have a complaint about your [redacted] location employees. However, before I go any further I will like you to know that I worked out at blink [redacted] and blink [redacted], and both gym displayed EXCELLENT customer services, and the staff were always nice and friendly towards me. However, for convenience reasons I had to resort to the [redacted] location. About ago two months ago I went to work out on a Friday. I wasn't aware of the closing time being that I usually go to the gym on Fridays. So, on that Friday I got there at 9:45, and was told by that employee in a very unprofessional tone that the gym will be closing in 15mins, so you cant work out. I then left. About four weeks ago, I asked that same employee to alert me when my young daughter comes to that I can give her my car keys, so that she can sit in my car and wait for me. There so goes again with her nasty attitude stating that she cant come in here unless she's 16, I told her I didn't ask you to have her come in I just asked you to alert me if you see her at the front desk. I then told her that she was very unprofessional, and she said to me what ever. each and every time I see that employee she always gives me the dirty look. I just resort to ignore her. last Wensday night about 9:30 I brought my 60 year old mother with me being that she was diagnosis with diabetes that same day. When we got there the rude manager told us that she needs ID. We began questioning him as to why she needs ID just to register her as my guest. he just stand there and bluntly repeated that she cant work out unless she had an ID. He didn't even give us any copy of the gym rules. He just out right told us she cant enter the gym. We told him that we will be contacting the corporate office, and that he will be hearing from them. Last night (wensday) I went to work out and that same female employee keep. keeps giving me dirty looks when every she passed by. At the closing she was speaking to another employee and two other ladies. As I proceed to leave she looked at me with a dirty look and began laughing. I said to her why you keep having me work out in such a hostile environment. She started arguing, and so did I. Her co worker was telling her to stop, but she continued. The who situation escalated, and believed it or not she was arguing with a handful of money that she was counting from the register. I said to her that am going to speak to [redacted] because I will not be working out in this hostile environment. To my surprise [redacted] was the rude one from last week. I tried telling him what was happening. He then told me I don't want to hear any thing you got to say. He said you will not speak to my employee. He told me to get out of this gym about ten time with out allowing me to say a word. He opened the door and told me to don't EVER come back. so now my credit card is being bill monthly, and I wont be able to work out? I cant cancel my membership because I will be penalized! I am a very nice and friendly individual. I work in the social work field. I love people and always get along well with people. So I will like to know what I have to do in a situation like this.

Review: I SIGNED A ONE YEAR CONTRACT WITH BLINK IN 2014, MY JOB MOVED IN 2015 AND ADVISED THEM IN PERSON THAT I NO LONGER WISHED TO BE BILLED FOR THIS CONTRACT. ESPECIALLY SINCE THE ONE YEAR ALREADY PASSED/ THEY CONTINUED TO BILL ME ANYWAY, IT IS NOW 2016 AND BLINK IS STILL TRYING TO DEBT MY ACCT FOR SERVICES THAT I ADVISED THEM THAT I NO LONGER NEEDED ALSO BEING THAT MY CONTRACT HAD EXPIREDDesired Settlement: TO CLOSED MY ACCOUNT AND STOP TRYING TO BILL ME FOR A CONTRACT THAT HAS EXPIRED

Business

Response:

Hello,Thank you for reaching out to us. We have investigated the concern and see that the membership in question is still active. It currently has a balance of $66.89 which is for the 2/**/16 billing cycle and the $40.76 annual fee as we were unable to collect payment using the credit card on file. Also, we have no record of a cancellation document on file, no prorate was collected on the account, and no note is documented in the account indicating that the member inquired about cancellation. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted]

[redacted]We process cancellations this way because it provides a receipt of cancellation for the member in the event that there’s a discrepancy. We require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.Since there is no record of cancellation and the member is unable to provide a receipt of cancellation, the account remains active. Kindly,Blink member services

Review: Charging a pro rate charge and cancellation fre. I have been a member of over a year, but my contract does not state anything about a pro rate fee. It is illegal to charge something I did not authorize or agree to.Desired Settlement: Reverse prior monthly fee. I have been trying to cancel this membership for months. No charges should be incurred in the cancellation.

Business

Response:

Blink's cancellation policy is 45-days notice. As per the member's signed membership agreement on 8/**/2014, the member agrees to terminate the Agreement by providing 45 days and prorate fee by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: [redacted]

[redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership. Blink requires a signature at the club or by certified mail to cancel the membership.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:the agreement that I signed does not state in writing anything about a prorate fee, therefore there is no written contract stating I have to pay blink fitness extra money to cancel my membership after a year.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That information IS NOT written into the agreement that is signed for the membership. Please read my comment before you reply. Please PASTE a photo copy of the signed agreement with that wording

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

All cancellations in all clubs require a 45-day notice with a pro-rate to be collected at cancellation. This process is followed by all locations for all Blink Fitness members, and highlighted in the Membership Agreement signed for and emailed on 8/**/2014 and on the Request for Cancellation form required to cancel a Member account. Blink will only honor our signed Agreement.

Review: I joined the blink gym chain at [redacted] last year. I got injured a couple months ago and didn't use the facilities whilst injured During this time my bank issued me a new debit card which I started using. The old card which was on file with blink could not be charged and I was unbeknownst to this. Blink sent me emails but these emails went to my spam folder and I didn't find out about the issue until three months after when I stumbled across my spam folder in my email. I received no phone call. The email threatened me about paying the balance and said they would be passing it onto a debt collector. That day I rushed down and paid the balance. The person said everything was ok and I could continue my membership. One week later I noticed a charge on my account. They had charged me their annual maintenance twice. When I went back into the gym to use the facilities they said my membership had been cancelled which I was surprised about as I had never cancelled it. Then I showed them the charge and they said that wasn't right and that they would get someone to contact me to reimburse me. I told them I didn't want to have anything more with the gym and to just credit me the money back. Nobody ever contacted me. I reached out then a couple weeks later and there was a lot of too and fro'ing with a lady called [redacted] who said they would credit me. Someone from the gym finally called me and reimbursed me the money weeks later. Today, after nearly a month and a half I received an email saying that blink was unable to receive payment off me. My membership has been cancelled?!!!! Why am I still getting these emails. It feels like harassment and I've really come to the end of my tether with this whole thing. Can you please help me resolve this or put me in the right direction. Its terrible business practice for these people not to call or provide a number where you can reach them. I've emailed Jean but I haven't received any correspondance yet. This harassment is extremely frustrating.Desired Settlement: I just want them to stop harassing me. Im not a member of the gym. I should not be receiving any emails. I want them to delete all my information and I don't owe them any money. This really needs to end. Its very frustrating.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received an email telling me that the situation was resolved and that it was a mistake on their part so im hoping I have no more issues with them.

Sincerely,

This place is absolutely ridiculous. I'll give it to them - they do tell you in the fine print of the contract that the cancellation is required 45 days in advance, so I can't really fault them there (I will say that's pretty shady/poor business practice though). But they also won't accept cancellation over the phone/email/online.
It's incredibly clear they are just trying to make it difficult for you to cancel your membership to get as much money from you as possible. I've tried to cancel multiple times and sent my cancellation to the location 2 times and yet have been told they "never recieved anything." I no longer live in New York, so I can't go into a physical location (which is the other option for cancelling your membership).
I've been charged a total of $80 since I started trying to cancel my membership. At first I just refused to pay and then they threatened to send me to collections!
What a shameful, shameful way to make money.