Blink Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept the outcome.

When I first moved to New York City in June I bought a year membership to this gym. The facility is ok but many of the people that work at the Nassau location are thick. I have explained the situation to at least four different people. When they slid my card something happened with there computer after I signed, the rep said it didn't go through...well it did. So, I was charger a full years membership twice a big $283.15. So a grand total of $564.30. I've been to multiple locations and blink insists that despite my bank statement telling me twice that they only reicieved one payment. IT HAS BEEN THE WORST EXPERIENCE OF ME LIFE, TRYING TO DEAL WITH THIS SITUATION!

They still your money without your knowledge because they never send or provide any receipt . Once you give your credit or debit information they will take your money as long they can even if you just sign up for a trial . I singed up for my husband,just for a month,but after three months I discovered that they were taking money from account and never sent me any receipt.

Hello,
Thank you for reaching out to us. We investigated this matter and do see that an error occurred. The email notification was not sent to this member in particular. We sincerely apologize for the error and have since waived the payment for January and half of February. The remaining...

balance on the account is for the remainder of February. We have alerted our Marketing team of this error to ensure email communication is sent moving forward.  
In good health,
Blink member services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company plays games. They're counting "automated" emails as attempts to contact me. Automated phone calls as well for payment. Never a response in regards to cancelation. Company left me 1 voicemail at 9AM and never attempted again, when you call back you go through a whole process to just leave a message. If the company was so concerned with the customers needs, they would follow up.
[redacted] can contact my attorney: [redacted] ###-###-#### if you want to make a settlement. Otherwise, take me to court.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
What blink fitness does is fraud. I called and tried cancel my membership on multiple occasions and they first told me suspending my account was an option. When I was ready to return I was shocked to find out I was being charged the whole time. Now I have a balance, they claim they canceled the account but still am getting calls saying they need a payment from me to reactivate my account. They claim when you join you "could cancel anytime. This is obviously a lie and false advertising. In the past I was able to cancel in person or by mail. This time I was traveling then was hospitalized and could not do this. Their policy is to charge you forever even though you calling begging them to work with you.  Not sure why they treat their customers this way.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
Thank you for reaching out with this concern. We're very sorry to hear about your accident and condition. We would also like to apologize for the delay in settling your account with the Selden location. A member services representative will reach out to you shortly to resolve the...

matter.  
Kindly,
Blink Member Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely, [redacted]

We have reached out to [redacted] to attempt to resolve this concern. While we can not be sure what conversations transpired when she enrolled, we understand there was some type of misunderstanding of...

the terms of the agreement that she signed. We have agreed to not hold [redacted] to the required 45 days notice and will refund one months dues.

Hello,
 
This matter has since been resolved. The membership is now cancelled and has been refunded. We apologize for the inconvenience this has caused. 
 
kindly,
Blink Fitness

Hello,
All members who join Blink fitness do so via a kiosk or online via the Blink web site. They are required to sign a contract digitally which lists all terms and conditions. The cancellation policy is listed on page 3; specifically items 1 & 2....

 
Cancellations are processed by either visiting the club, and filling out a cancellation form at the front desk, or by submitting a certified letter to Blink Member Services at our corporate office. We practice this methodology as it provides a receipt of cancellation for the member in the event something isn't processed properly. We do require a 45 day notice, with a pro-rate to be collected from the day the cancellation form is signed or the day the mail is postmarked. We do not process cancellations over the phone. 
The membership in question does have a balance of $99.00 and has been cancelled due to final notice collections. The account was cancelled on 11/**/15 despite multiple attempts to contact the member via email and by phone. We use the contact information on file given by the member when attempting to resolve the balance. To settle the balance the member may log into their online iBlink account or visit any of our Blink locations, making a payment at the front desk. 
We do sincerely apologize if our club staff provided less than par customer service. This is not standard as we pride our selves in promoting a happy and healthy gym environment for all, addressing member concerns in a polite respectful manner. 
In good health,
Blink Member Services

Hello,
We have discovered that this member has a previous account with Blink. Both accounts were cancelled due to final notice collections for lack of payment for 3 months of membership dues. The first account was cancelled on November [redacted], 2014, billing emails and calls were sent. The second and current account being discussed was cancelled on November [redacted], 2015. Several emails and phone calls were also sent in an attempt to notify the member of the balance owed.
Account #1: [redacted]
Account #2: [redacted]
With that said, our cancellation policy has not changed since we opened our doors in 2011. We have no record of cancellation on file for either membership listed above. 
In order to close these accounts with Blink, the balance must be settled. 
To make a payment log on to [redacted], simply stop by any Blink location, orcall Blink billing account services at###-###-#### where you can speak with a billing representative Monday-Friday between the hours of 8am-6pm. If you call after hours, please feel free to leave a message which will be returned by a representative during the next business day.
In good health,
Blink Member Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
the agreement that I signed does not state in writing anything about a prorate fee, therefore there is no written contract stating I have to pay blink fitness extra money to cancel my membership after a year.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
 
A note pad statement is attached. The receipt sent displays the purchase made along with a link to the signed contract. Again, a copy of your signed agreement can be obtained at any Blink location or simply by emailing [redacted]. A member services representative will be more than happy to assist you. 
 
Best,
Blink Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I went to the location in question and provided the branch manager Ana R[redacted] a copy of the 3 charges to which she responded she would look into it. September 2015 I attempted to start a new membership as my previous ! year contract ended in February of 2015. Ms R[redacted] and Mr. Bill P[redacted] both informed me that they were new to the location and that if nobody provided me with a form that terminates my membership then I was still obligated to pay a balance for a membership I did not have as my contract membership was for 1 year and it ran from [redacted] until [redacted]. I cannot possibly owe a balance  for a nonexistent membership. both managers still could not produce the so called membership and at the time in September. This gym runs a scam and preys on the public.
 -
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

So in other words you are basically stilling the customer money due to the fact that you cancel the membership in the same month that you decided to cancel the membership. This does not make sense from good business policy standpoint. I wont accept a charge of maintenance for a business that I won't be part because this business decided to part ways.
Regards,
 
[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Hello,
 
This concern was addressed with the member via Blink's member services inbox. A refund was processed and the account was immediately cancelled on 3/**/16. We apologize again for the inconvenience. 
Kindly,
Blink member services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 So you can't copy and past the records into a word document black out the other members just so my information is apparent right? This company is the biggest scam and a bunch of liars with poorly trained staff all the way up to management, you'll be hearing from the attorney general.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]