Blink Fitness

Review: The sign up process to join the gym is very easy and is available on-line. The sign up process took about 10 minutes on the computer. My credit card has been charged every month since then. I haven't used the facility once. I finally decided that I am wasting money on a membership which I do not use and wanted to cancel. I went online, but although it is very easy to sign up online, there is no option to cancel. I called the gym, but they told me that I either need to show up to the gym or send a certified letter. No option to email, call, fax. I either have to go in person to the post office to certify a letter or show up at the gym. It's very frustrating that a business intentionally makes it extremely difficult to cancel a membership so that they can continue to charge you for a service they are not providing. Since an option to sign up is available online, there is no reason why cancellations should not be as easy.Desired Settlement: Add an option to cancel the membership online.

Consumer

Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted].Sincerely,[redacted]

Review: I've emailed them several times been given the run around several times. My husband is in the military and we had to move to Germany due to that's where he is stationed. Before the move I walked in the St Anns gym personally to cancel the membership I had. I was told the computer was down but to fill out a cancelation form and everything would be fine . I fill out the form believing the membership is canceled and months later get told the membership is still active. I just want this canceled I'm not paying $200 thats extortion.Desired Settlement: I want the membership cancel and I'm not paying anything.

Consumer

Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted].Sincerely,

Review: Hello,I signed up for the $15/month no commitment plan. They referred me to a computer to sign up, and only after I had submitted my payment information did they inform me that canceling my contract would incur a fee. When I asked how much, the front desk told me it varied by day. I called the gym yesterday to cancel my contract, and the front desk told me I had to be there in person. I told him that wasn't possible (I'm away for the summer) and he said there was no other way around it. I asked him how to contact corporate, and he told me to look online.I found a way to submit an email and requested cancellation. They told me I could either cancel in person, or submit a certified letter. It was only then that I found out I had to give 45 day notice, with a pro-rate to be collected from the day the cancellation form is signed or the day the mail is postmarked. They threatened to send my account to collections if I don't pay. However, I was not told ahead of time about the 45 days notice OR the fact that I couldn't cancel over the phone or online (forget the fact that they only told me about the cancellation fee before I already submitted my payment information). Thank you,[redacted]Desired Settlement: I want to cancel my "no commitment" plan without being charged for any future months, or for the cancellation itself.

Consumer

Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint [redacted]. They let me know on July ** that if I don't pay the bill, they will send my account to collections, so on that date I mailed in my cancellation request as a certified letter per their instruction. According to their email, "We do require 45 day notice, with a pro-rate to be collected from the day the cancellation form is signed or the day the mail is postmarked." So I am still waiting. Sincerely,[redacted]

Review: I was advised by my doctor not to engage in exercise due to my [redacted] and was placed on bed rest. I called the club and explained this - I was directed to their website. Their website indicated a cancellation policy of physically going to the club or sending a registered/certified mailing. As I have been on bed rest (and as a [redacted] women, legally disabled, and a protected class), I could do neither. I called the club and explained this to no avail. I then sent an email explaining. I was told I would have to figure it out. I then emailed customer service again indicating that this was illegal and copying the [redacted]. I indicated in my email that this served as my official notice of cancellation and gave the 45 days notice (I continued to pay even though I was unable to work out). Although there was 4 people copied on the email - no one responded and said that the email cancellation was not acceptable. Then I started getting collection emails. I emailed again and received a very rude response saying I was not cancelled because I didn't mail them or physically go to the location. I then responded again saying this was not right and pointing to my original cancellation and asking the [redacted] to get involved. No one responded. I believe that I properly cancelled under the circumstances.Desired Settlement: I paid through the 45 day cancellation period. I would like a formal affirmation of cancellation effective October 2014 and no further collection action.

Business

Response:

[redacted]'s balance has been waived and her membership has been cancelled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Signed up for 1 year

They are still billing me after 13 months

The customer service people purposely gave me inaccurate or misleading answers on how to end contractDesired Settlement: Want full refund of the month they fraudulently billed me

Business

Response:

Hi [redacted], To ensure we are reviewing the correct account for you, can you provide us with some more identifying information? Address, phone number, bar code ID, or email address? Thank you,Blink member services

Review: While being a member of the aforementioned gym. I got recalled to active duty for an overseas deployment. Tried contacting the gym itself and its headquarters and they were not able to help me cancel the gym membership without charging cancellation fees.Desired Settlement: I would like a refund since the cancellation was out of my hands and got involuntary called to serve the country.

Consumer

Response:

At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted].Sincerely,[redacted]

Review: My complaint is services denied although money was taken from My debit card and my insurance information (paper work)has been lost. So I now feel my identity and debit card have been compromised by blink fitness. I have provided proof of purchase and followed all that blink fitness has asked of me but they still have not resolved the problems. I would like to request a full refund of $181.00 that I paid for a training session of 6 sessions for my son Vasaan Burris. Blink has refused to continue services although money was paid. I have been informed by the trainer he has not been paid. So he will not continue sessions.Desired Settlement: I am requesting a full refund back to my debit card.

Business

Response:

Hello,Thank you for reaching out to us. We're very sorry you have had such a frustrating experience. We would love to offer additional assistance and will be reaching out via email shortly to do so. If the funds were in fact received by Blink, we will be happy to rectify the matter. In good health,Blink Member Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:the business have been given me the same response since I made the initial complaint. On January *,2016. I honestly do not see how they have made efforts to resolve this issue. My debit card dispute team has informed me a hey are ready to file a dispute as well. I will only allow 72 more hours to resolve before I agree for my card to file a dispute.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,Blink Member Services has since spoken with this member via phone to resolve the Personal Training charge. We anticipate a resolution with in the next 72 hours as we have to involve the member's bank and the appropriate departments with in Blink. We thank this member for her patience and look forward to finding a resolution! Kindly,Blink Member Services

Review: Blink Fitness does not have a customer service numbers for their clients. The member services department does not take phone calls only emails to which they rarely respond. I was giving mis information about my membership when I tried to cancel my the fitness center. My membership expire d on 2/**/2013 and Blink extended my contract without notifying me and I had already reported to them from December 2012 that I wanted to cancel. I submitted a written letter to link on 3/*/2013 about my cancellation request they told me my membership will continued for 45days more. Then I was charged and annual member ship fee after I requested to cancel. Blink has tried to charged my card several time and I told them not to. When I sign up a copy of thier policys and procedure was never provided to me. When I tried to fight the charges Blink told me P & P is on website under FAQ. I do not believe that is correct business practices. Now they want to collect $94 from me when I only owe $40Desired Settlement: I owe blink $40 for my member ship dues for January 2013 and February 2013. And that is all am willing to me. Extending my contract just to charged me an annual fee after I request to cancel is poor. Not being able to speak to someone on the phone is also poor, When u call the fitness center to get answers they tell you to email member services.

Consumer

Response:

At this time, I have not been contacted by Blink Fitness regarding complaint ID [redacted].

Sincerely,