Blizzard Entertainment

On November 13, 2014, many of our players experienced technical issues which prevented them from logginginto World of Warcraft Furthermore,once players were able to log into the game, they experienced long queue timesto enter the game servers To resolve theseissues, our engineers had to apply several optimizations to our infrastructurein order to improve performance We arecurrently monitoring our servers 24/to ensure that everyone has an enjoyableexperience In response, our community representatives began issuing Warlords of Draenor Launch updates toinform our players of any issues that are occurring.Those updates can be foundon our World of Warcraft forums at: http://us.battle.net/wow/en/forum/topic/15269358511http://us.battle.net/wow/en/f...⇄ Blizzard released a patch on November 17th, to address any bugs, crashes andlatency issues that might have occurred Please visit our webpage at: http://us.battle.net/wow/en/blog/16561637/603-hotfixes-november-17-11-17-2014to review this information.On November 18th, Blizzard addressed the community regarding the recent launch issues We posted this message on our forums at: http://us.battle.net/wow/en/forum/topic/15269759060We have added five (5) days of compensation time to all players that had an active subscription duringlaunch We sincerely apologize for any inconveniencethat may have been caused Thank youvery much for your understanding and patience during this time If there are any issues claiming thecompensation time, please contact Blizzard’s Customer Service department at: https://us.battle.net/support/en/article/contact

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No I was told on a phone call before August 10th my account would be terminated by [redacted] in hours and all refunds issues and my card declined further, my bank has told me the barges were made a far as after 8-11-and [redacted] I never received on [redacted] you can not contest this refund I never received this The account [redacted] was never warnedThe bank agrees and is in contest if these charges wth your company they know you owe me and deceived me Regards, [redacted]

When making a purchase through Blizzard, all sales are final as per our terms of sale: http://us.blizzard.com/en-us/company/about/termsofsale.html However, we do understand that sometimes unexpected events can occur in life, and we are happy to look into cases like this to see if an exception can be made.In this instance, the game was purchased on February 27th, as a pre-purchase This provides access to some digital parts of the purchase early We understand that part of the content has not been releasedHowever, the portion of the content that is available, a level character boost and Mount and pet, have been provided and used Providing an exception to refund the purchase isn't something we are able to do in this case, given how long ago the purchase was made Regards,Customer SupportBlizzard Entertainment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Then I want a refundThat would be $ [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] I paid money to a company and they are not allowed to keep it without providing the service Please advise the company to provide me with a signed legal copy of the agreement where it says they can keep my money for a service that I didn't get? I need them to show me my signature Should they fail to provide me with my refund I will be filing a small claims against the company It is not about the small amount that they owe me, it is about keeping a clients money with nothing in return Regards, [redacted]

On 4/8/15, our support department hasreset the password on the account Weapologize for any inconvenience causedIf you are unable to log into the account, please open a ticket with usand we will be more than happy to assist youIn our ongoing efforts to provide the best customer service possible toour players, we have launched a new customer Service Web Site which will assistwith a variety of issues To getstarted, please visit: [redacted] To protect your account fromunauthorized access, we have developed free authenticators that you can use ifyou have a mobile deviceIf you wish to download a free authenticator, pleasevisit [redacted]

This complaint has been resolved to my satisfaction Blizzard investigated and found that my account status (free trial, no payments made) was actually eligible for deletion without ID

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This is not my fault that this has happenedIt’s clearly a lack of development on the company’s endWith a company such as big as Blizzard, it’s kind of hard to believe that they can’t reimburse me of my item or have logs showing the item has droppedI’ve spent almost a year getting this drop and it’s my fault that Blizzard disconnected me from the server and when I logged back in they were not in my inventoryIt’s not a lack of me I standing that they can’t do anything about it, it’s a lack of them not trying

Prior to launch we announced that we are not doing updates to Xbox and PlayStation versions of Diablo III: Reaper of Souls Our announcement was posted on our website at: http://us.battle.net/d3/en/blog/15157764/patch-support-confirmed-for-ps4%E2%84%A...⇄ As confirmed by our community representative: “Ultimate Evil Edition on last-gen console platforms will ship with content on the disc, and will be receiving a day patch to introduce contentThere are no plans, however, to provide ongoing patch support for PSand Xbox post-launch While we'd like to regularly deliver updates to the Xbox and PSversions as well, there are enough differences between console generations that it's not feasible to do so without impacting our ability to deliver high-quality updates in a timely fashion” If you require additional assistance in the matter, please contact our customer service department at: https://us.battle.net/support/en/article/contact or if you would like more information regarding Diablo III: Reaper of Souls, please visit our website at: http://us.battle.net/d3/en/forum/9582320/

Greetings HenryI understand you purchased a physical copy of Overwatch but it did not come with the CD needed to play the gameUnfortunately for physical copies we are not able to replace any damages or missing itemsThis should be done by the retailer you purchased it fromI know you had previously tried going to the retailer and they referred you to us but unfortunately we cannot verify the validity of the purchase or missing item

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Quite a long time ago I contacted Blizzard Entertainment to have some account information changed, I provided all the information I could excluding proof of legal ID due to the fact I was attempting to have my name legally changed from Thomas A Ferrell to John T Wyler and I did not anticipate the fee for such a name change to be $500, as a result I have been unable to get my name changedAfter getting the Revdex.com involved, they finally changed the account info that I wanted to have changedHowever tonight I contacted them due to the fact that I no longer have the phone number that I used to sign up for their "sms protect" feature and I wanted it to be removed or changed, once again they have decided to be stubborn and pull the whole legal ID shenanigans on me and refuse to change the informationI have provided more than enough information to prove that I am the owner of the account, the same information has been enough to change all previous gaming accounts I haveBlizzard is just being stubborn about this and I hate having to involve the Revdex.com again but it seems like legal action is the only thing that makes them budge.Right now there are four things blizzard can do to resolve this issueChange all of the account information so that this doesn't happen again, such as the nameRemove the sms protect option from the account (this is all I wanted in the first place)Issue a full refund for the entire game (pre-order included) and all of the skin boxes i've purchasedPay for my legal name change Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This "resolution" is simply a refusal to recoup the goods I purchased Again, they cite some terms of agreement that I never signed, manually or digitally, and are quite content to keep my money without returning what I have purchased What they are doing is akin to selling someone dollars in goods, accusing that person of violating a contract they didn't sign, and confiscating those goods without any compensation It's robbery in plain daylight, and I am very surprised they are able to maintain their rating with the Revdex.com, given their predisposition towards raping what I have purchased Fortunately, they cannot simply silence me and make away with my money so easily here Someone has to reveal their shady business practice Regards, [redacted] ***

We have reviewed the account based off the information on the customer details and we did not find any license bans on the customer's account As a part of our ongoing efforts to providethe best customer service possible to the community, we have launched a newcustomer Service Web Site which will assist with a variety of issues.In the new Blizzard customer service website, you will be able to access all support contacts in one convenientlocation including web, in-game, and phone supportYou'll also be able toquickly and easily check on the status of your customer service request.Customer service asks for all requests to go through the Service Web Site please go to: [redacted] - and submit your questions.For all other Blizzard service contacts please go here: [redacted] If you would like to dispute a ban: please visit the Account AdministrationOverview and contact page here: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, [redacted] s of the offer I reviewed appear below [Provide [redacted] s of why you are not satisfied with this resolutionThe provided response does not address any of my pointsWithin my original note, I noted that Blizzard has already relayed this information to meI also provided the logical issues with their statements Regards, [redacted]

Greetings,Thank you for your submission, we have reviewed the complaint and we will do our best to answer all the points raised by the customer Point 1: The customer is referring to the optional character transfer service, whereby if a customer wants to move their World of Warcraft character to a different realm, a fee can be paid to move itThe character transfer service is optional and not required the play the gameIf customers cannot afford this optional service, there is always the in-game option of starting a new character on the realm of their choice Currently we do not offer bulk rates for customers who wish to buy more than one service at a time.Point 2: As outlined on our character services FAQ, transferring a character to a new realm has a maximum gold limit per character depending on the level of that character Our game developers implemented this feature to limit the impact that moving a large amount of gold will have on an individual realm's economy This limitation is noted here: https://us.battle.net/support/en/article/Character-TransferPoint 3: The customer is correct in that we do not assist in releasing character names if the name is already taken by another customer While we understand names are extremely important to our customers, if the name is already taken, we do not take it away from an existing character because this would not be fair to the customer who has already had the name In order to maintain a fresh supply of character names, our developers periodically free up names if they have been inactive for a certain period of time This limitation is documented here: https://us.battle.net/support/en/article/Inactive-Character-NamePoint 4: Our support system has a call back feature which is available during certain times of the day We recommend the customer use the ticketing system and request a call back between during phone hours We also have a live chat and ticket response system if you are not able to request a call back.We understand that the customer would like refunds for any transfer that he or members of his guild have made to move to the new realm Regretfully this cannot be grantedAs mentioned before, the transfer service is an optional service that our customers can choose to take advantage of, but the service does have a price and in order to remain fair to all the other players who are paying fo this service, we do not refund it on request All sales are considered final, which is agreed upon when making a purchase and is noted in our Terms of Sale: http://us.blizzard.com/en-us/company/about/termsofsale.html.For the remaining suggestions, we definitely appreciate the recommendations, ane we want to make sure they are heard by our game developers In order to make your voice heard by those that make the decisions requested, there are a number of ways to get your suggestions acrossYou can use the in-game suggestion feature by pressing ESCAPE then HELP, then Submit SuggestionThese suggestions are compiled regularly by our developers and reviewed for possible implementationAlternatively, customers can post on the World of Warcraft forumThis way the community can weigh in on the discussionForum: https://us.battle.net/forums/en/wow/984270/.Blizzard EntertainmentCustomer Serviceshttp://us.battle.net/support

As many other players are able to submit tickets every day, it is highly unlikely that this error is on our end Again, we cannot assist without the submission of these files If you cannot open a ticket on any device, browser, or under any topic, please send the files via email to [email protected] with ATTN: [redacted] *in the subject for further assistance

Blizzard announced that there would beno flying mounts for Warlords of Draenor on April 25, Our Community Representative posted thisinformation on our forums at: [redacted] Blizzard hosts an online supportforum where customers can post game play suggestions, feedback or generalissues The customer may leave feedbackon our site regarding any changes to flying mounts World of Warcraft is a persistent world,changing with periodic updates to the softwareThese updates may include additional content, bug fixes, class changes,class rebalancing and game mechanics changesIf there any new announcements regarding flying mounts, we will provide thatinformation on our website at: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I don't see any specific information about the alleged detected softwareIf confidence is so high, how can the specific information - ideally the name of the software, not be disclosed? How is the customer expected to correct any action? At the end of the day, I am still in the dark, and maintain that this is incorrect / unsatisfactory - especially as someone with no prior history of an issue in over a decadeIf the decision cannot be reversed I would request the last month of my subscription be refunded as outlined in my initial inquiry Regards, [redacted]

On 11/18/14, the customer’s account was lockedas a precaution due to exploitive activity account As a precaution to prevent furtherexploitation to the Account, Blizzard suspended the customer’s account andconducted an additional inquiry into the unauthorized access At the conclusion of the investigation, itwas discovered that an IP not belonging to the customer was found on theaccount and it was that same IP that caused the compromise on the account As of 11/20/14, we have authenticated theaccount and have unlocked itAdditionally, we have added days compensation timeWe want to reiterate that account security is ultimately the responsibility of theuser The Battle.net Terms of Use islocated at http://us.blizzard.com/en-us/company/about/termsofuse.html, whichwas accepted when the license was activated and the account(s) establishedstates that, “During the Account creation process, you may be required toselect a unique username and/or a password (collectively referred to hereunderas "Login Information"), and you may not share the Account or theLogin Information with anyone other than as expressly set forth hereinYou areresponsible for maintaining the confidentiality of the Login Information, andyou will be responsible for all uses of the Login Information, includingpurchases, whether or not authorized by youIn the event you become aware ofor reasonably suspect any breach of security, including without limitation anyloss, theft, or unauthorized disclosure of the Login Information, you mustimmediately notify Blizzard by emailing http://www.battle.net/supportTo protect your account fromunauthorized access, we have developed free authenticators that you can use ifyou have a mobile deviceIf you wish to download a free authenticator, pleasevisit https://us.battle.net/account/support/mobile-auth-download.html If the customer wishes to purchase anauthenticator on our website, please visit www.blizzard.com/store

Our tech support team can certainly keep working with you until the issue is resolvedDue to the length of time since the purchase we are unable to provide a refund unfortunatelyDue to the ever changing nature and updates to computer peripherals, there are some updates that do not always sync with our gamesWe are committed to working until we resolve the issue however as we absolutely want all of our customers to be able to enjoy the products they purchasesComplex technical issues can sometimes take longer to resolve but please feel free to keep working with our team and we will be happy to provide support until the issue is resolved