Blizzard Entertainment

Normally, all sales are finalThat said, we looked into the possibility of a refund of [redacted] for you just in case something could be set upThe game was not purchased from Blizzard, and they are unable to refund purchases if it was not purchased through us directlyYou would be required to contact the third party where it was purchased from to inquire about a refundIf it had happened to be purchased from Blizzard, they can only offer reversals and refunds within a short time after the initial order (usually within the first couple of days)In your case, it's been over days since [redacted] was purchasedIt was mentioned that you had to claim a key on Blizzard's website in order to use the productWhile this is true, that's just the medium which was chosen for distribution of [redacted] Blizzard is not the developer of [redacted] and has no control over changes [redacted] (the developer) decides to implement.We apologize you are not happy with the response we providedSince a refund won't be available from the retailer, if you want monetary compensation in response to those changes to the game, you'll need to contact the developer

This matter has been reviewed severaltimes by our supervisors and we will not offer an item reimbursement related toHighmaul Coliseum issues To discussthis issue further with our staff, please contact customer service bysubmitting a ticket at: https://us.battle.net/support/en/article/contactFor any bug issues related to World ofWarcraft, please visit our forums at: http://us.battle.net/wow/en/forum/1012660/

An investigation into the allegations contained in the complaint of the customerhas revealed the Account was found to be employing a thirdparty program that modifies the actions of characters in-game When the account was logged into the gameserver, Blizzard’s system detected a third party program that has beenprohibited for use in conjunction with World of Warcraft by Blizzard The use of these programs harms the gameenvironment and gives the player unfair advantages over other players.According to the Battle.net Terms of Use Agreement which all subscribers agree to uponregistering an account to play World of Warcraft, “You agree that you will not,under any circumstances: (A.) or usecheats, bots, “mods”, and/or Hacks, or any other third party software designedto modify the World of Warcraft experience.” For additional information on the Battle.net Terms of Use, please visit:http://us.blizzard.com/en-us/company/legal/wow_tou.htmlEven if this behavior is the result of a third party accessing theaccount instead of the registered user (for example, a friend, family member,or leveling service) then the account can still be held responsible for thepenalty because of the impact it had on the game environment TheBattle.net Terms of Use is located athttp://www.worldofwarcraft.com/legal/termsofuse.html, which was accepted whenWorld of Warcraft was installed and the account(s) established states that, “Youare responsible for maintaining the confidentiality of the Login Information,and you will be responsible for all uses of the Login Information, includingpurchases, whether or not authorized by youIn the event you become aware ofor reasonably suspect any breach of security, including without limitation anyloss, theft, or unauthorized disclosure of the Login Information, you mustimmediately notify Blizzard by emailing http://www.battle.net/support.”Due to use of the third party program, Blizzard terminated the account on 8/3/ A notice of Account Closure detailing theTerms of Use violation was sent to thecustomer’s registered email address on that day Any disputes of this action or furtherinformation on exploitive activity, please visit the Account AdministrationOverview and contact page here: http://us.battle.net/support/en/article/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They referred me right back to what doesn't work and the reason I filed the original complaint was because their methods aren't working, yet they just refer me right back to what isn't working, it makes no senseThey didn't even suggest that they would work on improving their methodsWhat a cold and impersonal response Regards, [redacted]

We’ve reviewed the account again and we’ve come to the sameconclusion regarding the account Our records show that the customer was usinghis World of Warcraft account to exploit the game economy Wediscovered that one or more characters were identified exchanging, orcontributing to the exchange of, in-game property (items or gold) to knownexploitive accounts This exchangeprocess negatively impacts the World of Warcraft game environment by detractingfrom the value of the in-game economyThe accumulation of penalties on the account led to Blizzard closing theaccount on 1/29/ If you wish toappeal the decision, please contact our Account Administration department For more information on how to contactAccount Administration, please visit our website at: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below So basically Blizzard Enterainment is saying its ok for someone to call others names like [redacted] and to tell others [redacted] in guild chatwhich is what was done to me by [redacted] and the person [redacted] remember full toon name to call me a [redacted] in whisperbecause they have not been suspendedSo you also saying its not ok for me to defend myself or react tp such insulting behavior which made me the victimi cannot be ok with such behavior from a company that thinks this is accpetable and punishs the victimi made a digital purchase of legion I request a refund for this expansion as I will not be playing [redacted] any longer and will not partake in that expansionYou people clearly expect me to just roll over like a dog and take bad behavior from thos people and your companyYour policies and actions doesnt make them right on how you treat peopleyou should be ashamed of yourselves and so should your parents Regards, [redacted]

Blizzard is unable to release the name of the third-party program that was detected on these accounts as this information could be used to better the circumvent the methods we have developed to detect usage of cheating software The accounts in question will remain closed and will not be reopened for any reason

Blizzard has reviewed the customer’sorder and it appears that the items were shipped on December 24, We apologize if there were any delays inreceiving your items If there are issues with any of the orders,please contact customer service by submitting an ticket at: https://us.battle.net/support/en/article/contact

Greetings ***, We have reviewed the matter again and we have arrived at the same conclusion According to Blizzard’s internal logs, the records show that an unauthorized third party program was detected when the account logged into the game server Upon review of the logs for the account, Blizzard has discovered that the access matches the customer’s play patterns Blizzard has determined that the account shall remain suspended on the basis that the account was not compromised and its subsequent use of the unauthorized program Furthermore, the account is not eligible for a refund of the requested services due to violation of the Terms of Use (http://us.blizzard.com/en-us/company/legal/wow_tou.html)This action is taken in accordance with the Battle.net End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html) which all users must agree to upon creating a Battle.net account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below So this is precisely the issue I am raising & the exact reason I am forced to attempt communicate outside Blizzard Entertainment's traditional ticket system.The answer they provided is the generic form blurb sent in the email I initially received & likewise every similar scenario they action for the reason stated.It clearly shows a flagrant disregard for the wording & direct request of this complaint & honestly you the Revdex.com as well for offering to raise it on my behalf.I'm aware of the general accusation of unapproved software that is not my issue.What I am requesting is the name of the specific software I am accused of having used.To be clear I am not requesting any technical details that may allow me to attempt to circumvent their methods in the future which may be the next letter they send about why they are unable to provide the information I am requesting.Such an answer would also be unacceptable Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As you have stated, "The proving grounds are in place to ensure that the content behind it (heroic dungeons) is populated with players who are both familiar with dungeon mechanics and able to accomplish a minimum level of participation."And I will note the hypocrisy behind this: I have done previous heroic dungeon content before, this is nothing new What you just admitted is that this is a mechanic that is designed to lock out content from players that you deem unworthy to participate in content that the same players have PAID to get I paid for this content (heroic dungeons & legendary quests) and you just admitted that I am not allowed to do them despite having paid in FULL in advance for this content.I will not ever accept this [redacted] your spouting as a resolution Right now the ONLY resolution I will accept is $199.80, which is what I paid to get to Draenor just to be denied the content.I will note that your "Generous" offer of refunding my unpaid game time is a complete laugh, as I only have days left, due to cancelling my account I am quite sure you only offered this because you noted I had cancelled my account and had next to nothing left Do not insult me further, just refund the amount and take my account away If I am not going to be allowed to participate in content I paid for, then a full refund for this horrible product is in order.Regards, [redacted]

An investigation into the allegations contained in the complaint of the customerhas revealed the Account was found to be employing a thirdparty program that modifies the actions in the game When the account was logged into the gameserver, Blizzard’s system detected a third party program that has beenprohibited for use in conjunction with World of Warcraft (the “Game”) The use of these programs harms the gameenvironment and gives the player unfair advantages over other players.According to the Battle.net End User License Agreement which all subscribers agree toupon registering an account to play World of Warcraft:Blizzard may revoke your license to use Battle.net and/orthe Games if you violate, or assist others in violating, the licenselimitations set forth belowYou agree that you will not, in whole or in partor under any circumstances, do the following:iiCheating: Create, use, offer, advertise, make available and/or distribute thefollowing or assist therein: Cheats; i.emethods, not expresslyauthorized by Blizzard, influencing and/or facilitating the gameplay, includingexploits of any in-game bugs, and thereby granting you and/or any other user anadvantage over other players not using such methods; Bots; i.eany code and/or software,not expressly authorized by Blizzard, that allows the automated control of aGame, Battle.net and/or any component or feature thereof, e.gthe automatedcontrol of a character in a Game; Hacks; i.eaccessing or modifyingthe software of a Game or Battle.net in an manner, not expressly authorized byBlizzard; and/or any code and/or software, notexpressly authorized by Blizzard, that can be used in connection with theBattle.net client, Battle.net, a Game and/or any component or feature thereofwhich changes and/or facilitates the gameplay; Even if this behavior is the result of a third party accessing theaccount instead of the registered user (for example, a friend, family member,or leveling service) then the account can still be held responsible for thepenalty because of the impact it had on the game environment Asper the Battle.net End User License Agreement, “You are responsible formaintaining the confidentiality of the Login Information, and you will beresponsible for all uses of the Login Information, including purchases, whetheror not authorized by youIn the event you become aware of or reasonablysuspect any breach of security, including without limitation any loss, theft,or unauthorized disclosure of the Login Information, you must immediately notifyBlizzard by emailing http://www.battle.net/support.”For additional information on the Battle.net End User License Agreement pleasevisit: [redacted] Due to use of the third party program, Blizzard suspended the account for sixmonths starting May 13, A notice of Account Suspension detailing the violation was sent to the customer’s registered email address on that day Any disputes of this action or further information on exploitive activity, please visit the Account AdministrationOverview and contact page here: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As previously stated, I have literally done everything except completely uninstall/reinstall World of Warcraft I have no add-ons installed, and it appears that Blizzard's customer service does not want to accept that the quest is not working properly I have wasted more than enough time waiting for a competent "Game Master" to assist me, but they just give standard cut and paste answers I will not be satisfied with this until Blizzard accepts that the quest is defective! Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.No one is arguing current naming "policies"I disagree with your lack of standing behind your policy to excuse your unfair business practicesI can find these names, tens of them, all over other servers, in less than secondsThere is no reason why you cannot dole out fair punishment for allThat is all I askIf you can take my money for supposedly breaking policy, then everyone who does the same exact thing, should also be forced to change a nameLet's also make note this is a game where eating feces (on multiple occasions) and snorting dust are quests you can completeBut [redacted] is worth taking my money away? I would even agree that [redacted] was too close to be comfortable for all, but [redacted] , give me a breakRegards, [redacted] ***

Hello [redacted] ,I checked the ticket history on your Battle.net account, however the most recent ticket was created more than years agoWe'd love for you to hit up Blizzard's CS team so we can work together to see if it's an issue with our servers, your computer, or somewhere in between the two.These types of issues can be caused by a wide variety of issuesWe are monitoring issues with a variety of Internet Service Provides (ISPs), however your ISP is not one of them that we're having issues withDespite this, your connection could be routing through one of the ISPs that are having issues right now.Before you contact our Blizzard CS team, you should prepare for the contact by doing both the troubleshooting steps, and *advanced [redacted] troubleshooting steps, on the following pages:(Step 1) WoW Performance Troubeshooting URLs:https://us.battle.net/support/en/article/World-of-Warcraft-Performance-Issu...⇄ - - - - -(Step 2) WoW Connection Troubleshooting URL:https://us.battle.net/support/en/article/Frequent-Disconnects-in-World-of-Wa...⇄ - - - - -(Step 3) If the troubleshooting steps above do not yield any improvements, please open a ticket with us at https://us.battle.net/support/en/help/ with the following information:(a) A description of the issueFor example, a connection issue will result in one or more of the following: a delay in using abilities, unable to connect, drop connection, players running in placeA gameplay performance issue may result in the game becoming really choppy, and barely playableIf your'e experiencing both, please let us know.(b) System filesYou can attach .txt files to your ticket with Blizzard's CSThese system files are .txt files that give us an idea of what hardware, software, and drivers you're using on your computerIf we see that you don't have up-to-date drivers, it'll help us tell you which drivers need to be updated to help increase your computer performance.You can create these .txt files by following the steps here: https://us.battle.net/support/en/article/Obtaining-System-Filesand (c) Pathping and Tracert .txt filesThese are .txt files that help give us an idea of what your connection to our servers look like, and may reveal the connection issue.Running a Pathping: https://us.battle.net/support/en/article/Running-a-PathpingRunning a Trace Route: https://us.battle.net/support/en/article/7870- - - - - -I know I threw a bunch of URLs at you, [redacted] , but as long as we do these step-by-step, we'll get to a resolution fasterAfter you have performed all the troubleshooting steps in Step 1, and Step 2, and have submitted a ticket with a Pathping, Trace Route, MSinfo, and DXDiag .txt file all attached, we'll take a good look into this, and hopefully find the source of the problem!Thanks, [redacted] .Blizzard EntertainmentCustomer ServiceBattle.net/support

Greetings [redacted] ,At this time, it appears that no additional information can be provided which would amend this situation to your satisfactionThe Proving Grounds are not glitched, bugged, or otherwise functioning incorrectlyThe resources provided to you are available and the content in question is able to be surpassed with the tools at your disposalShould you find this is still too difficult to be overcome, we are unable to make an exception to bypass the content for youThe proving grounds are in place to ensure that the content behind it (heroic dungeons) is populated with players who are both familiar with dungeon mechanics and able to accomplish a minimum level of participationBypassing this expectation both reduces others' efforts and sets a dangerous precedentNo other players have been assisted in this way or will beWhile a refund will not be provided for the content you have purchased and used, I'd be happy to make an exception to refund and remove the game time currently applied to your accountI have noted your situation on your game accountShould you wish to refund and remove the current game time on your account, please reach out to our Customer Service department via a ticket and they will be very happy to assistBest wishes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately the response reflects a typical reply from Blizzard's customer service as they have chosen to forego actually reading the complaint and instead have answered with an inapplicable response template.I will again clearly state the nature of my complaint and claim for a refundIf the company is unwilling to grant my refund then I will be forced to escalate the case with the [redacted] , if unfruitful then my credit card company and, if still unresolved, I will seek a legal remedy.The game Overwatch is advertised on Blizzard's homepage and the game's features are detailedOne integral feature is in-game text and voice chat which allows teams to devise strategies, inform each other of enemies' positions, etcIn competitive play it is nearly impossible to win unless intra-team communication is enabledOne instance of advertising copy for this feature is shown in the attached screenshotPlease note that there is no asterisk or other auxiliary information suggesting that this feature can be modified, restricted or completely removed whenever Blizzard deems necessaryOverwatch forces purchasers to acknowledge a code of conduct after purchasing the game, does not explicitly require acceptance thereto in their EULA, and frequently modifies and updates this code of conduct without informing playersEnforcement is automated and when a specific player has been reported by several (opposing) team members within a short period of time the player receives a silence which effectively makes competitive gameplay impossibleAppeals are carried out without due diligenceThe system is therefore open to manipulation by members of the opposing team who have been beaten in a match.I believe that silencing a user on an automated basis violates advertising practicesBecause the game Overwatch is sold touting the chat features, the company should not be able to arbitrarily restrict such featuresAs an analogy, a car manufacturer would not disable airbags in a car because other drivers have reported the owner to be complicit in unsavory behavior, even if the manufacturer published a non-binding code of conduct after purchaseI therefore, again, demand that the purchase price of this game is refunded in full because the game does not include all features in their full scope as portrayed in their advertising copy Regards, [redacted]

Greetings [redacted] , Thank you for notifying us of your recent concerns of the color blindness accessibility options in OverwatchWhile we strive to make all of our games equally accessible, we understand that there will be times where the optimal settings may not be availableI wanted

I reviewed [redacted] account again and could not find any signs of external access However, it appears he may have been describing suspicious access to his device(s) or email, and is looking to change the information on the account for general security reasons While we would not provide a free battle tag update, we can revert to his old tag from 2016, [redacted] , if he would prefer that option [redacted] can contact us via ticket or via email at [email protected] (please use subject line ATTN: [redacted] ) Thank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Under California's Consumers Legal Remedies Act, banning is is the same as intent to not to provide serviceUnder CLRA, any waiver of rights by the consumer is void, this supersedes your TOS to void my right to a refund Regards, [redacted]