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Blizzard Entertainment Reviews (279)

After reviewing the situation we have decided that we will be able to provide these rewards manually Thirty days of game has been credited to your account and an email will be sent to the address registered to your [redacted] account requesting a clarification on which Recruit a Friend reward you would like granted to your account Moving forward, please note that when setting up a Recruit a Friend account, the recipient must claim the link on their account within days of the creation of the [redacted] account For instructions on how the Recruit a Friend promotion works, please check our support page here: [redacted]

It sounds like the underlying issue is not that the games cannot be accessed but more displeasure that we made Starcraft a free to play gameIf that is not the case and you still cannot log into the games, please feel free to reach out to our customer service department to help get you back inAs far as the quality of the game goes, the free to play version does play the same as it did prior but it now allows anyone to download our games and play the single player and multiplayer aspects in their entiretyThere is only one version of Starcraft available and it should be the exact same version if you purchased the games when they first were released or if you are downloading them fresh for the first time as a free to play playerIf you do wish to pursue some kind of legal action please email our legal department at [email protected]

Thanks for contacting us with this inquiryThere are two versions of Overwatch sold on our [redacted] .net Shop webpage, a standard edition and a Game of The Year editionThe advertisement says it is $USD off, and it is reflected on the [redacted] .net ShopThe standard edition is usually $ and is on sale for $The Game of the Year edition normally sells for $and is on sale for $($off)We apologize if the ad did not specifically state which version you save $onPlease understand that we sell multiple products and our sale prices will vary depending on the productIf you are ever in doubt, the [redacted] .net shop page will list the exact discount applied, or you can contact our customer support for clarification.We would be willing to refund the game for this customer, but they have not actually purchased Overwatch from us yetAs this is the case, we will not be able to offer that resolution.Sincerely,Blizzard Entertainment

The reported account was not listed as closed Player has received a final warning last month for violation of our advertising policies (purchasing our shop items for gold instead of real money, which is not permitted) But they appealed their most recent penalty through our help system and it was already reviewed and overturned Player currently has access to all games on the listed account No additional changes can be made as the accounts are not locked

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response to my complaint from Blizzard Entertainment Incis a prime example of redirection and deflection that I have been receiving since I encountered this issueI have posted my issue in the forums; but as indicated in this response, Blizzard simply doesn't care or are not contractually obligated to do anything about the issue I presentedI have received no response to my post from any of the developers to date regarding this faulty service and no solution or support from [redacted] All that I have received is just a consensus from the Diablo community that this transfer service is faulty and not the best design.As a customer of Blizzard Entertainment IncI am disappointed that a company whose livelihood and experience with user accounts in games such as World of Warcraft would recognize the importance of account integrity and redundancyThey shouldn't have to be reminded to appreciate and honor the time that people put into their productsIt is quite clear that Blizzard Entis more inclined to brush this under the carpet than work with their customers to find an amicable solution or compromise, or actually fix their service.There is no customer support for console versions of Diablo There is no solution presentedThere will be absolutely no resolve to my complaintThere will be no further purchases of Blizzard products for myself.Based on my interaction with Blizzard on this issue and the absence of any customer support, many acquaintances of mine won't be purchasing any existing or future products of Blizzard Entertainment[redacted]

Greetings,This account was closed due to repeated violations of our code of conduct, regarding repeated abuse of our customer service staffOur Code of Conduct governs the behavior of our players: https://us.battle.net/support/en/article/policy Due to multiple violations of Blizzard’s Code of Conduct and repeated warnings we terminated the account.Per Blizzard's End User License Agreement: http://us.blizzard.com/en-us/company/legal/eula.html: "Blizzard reserves the right to terminate this Agreement at any time for any reason, or for no reason, with or without notice to youFor purposes of explanation and not limitation, most Account suspensions and terminations are the result of violations of this Agreement."Thank you,Blizzard Entertainment

Greetings, When making a purchase through Blizzard, all sales are final as per our terms of sale: http://us.blizzard.com/en-us/company/about/termsofsale.html However, we do understand that sometimes unexpected events can occur in life, and we are happy to look into cases like this to see if an exception can be madeIn this instance, the game was purchased on February 11, We understand that part of the content has not been releasedHowever, the portion of the content that is available, a level character boost, has been used since February of this year Providing an exception isn't something we are able to do given how long ago the purchase was made and how much time has been spent on the boosted characterIf the customer would like to continue discussing this with us directly, they have been given the email for the supervisor they talked to about this with in the past If desired, they are more than welcome to reach out to that supervisor with any other questions or concerns they may have.Regards,Customer ServiceBlizzard Entertainment

Greetings, Our apologies for the confusion with this Looking over the account, it appears Legion was originally purchased back on January 29, The boost was used this same day on the character [redacted] on Moon GuardThe original purchase of legion was refunded in April, which locked the character that used the boost Legion was repurchased on August 24, which restored access to the originally boosted toonWe are not able to provide a replacement boost, since the boost that comes with Legion is linked to the specific character, and it is intended that if the game is repurchased access to the character be restoredIt appears that character has been deleted We can assist with restoring them, but would need a character on Moon Guard to be deleted first, since the account is currently at the cap of active characters on the realmIf the customer has any other questions about this, they can also email Brian Gat [email protected] as detailed in our earlier contacts with them.Regards,Customer SupportBlizzard Entertainment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their claim to the incident they describe is not accurateI have never employed any such program in conjunction with their game, or violated their EULA in any such manner that they are describingTherefore, whatever method they are using must be inaccurateI request that they send me direct proof of these claims and also I would like proof from them of my direct acceptance of their EULA Regards, [redacted]

Our staff has reviewed the issue and has determined that the cause of the problem is with 3rd partyadd-ons that the player is using in conjunction with World of Warcraft We advise that you uninstall and patch anyadd-ons that you are currently running.If that does not resolve the issue, please submit at ticket to customer service by submitting an in-gameticket at: [redacted] We apologize for any inconvenience caused

Our records indicate that the player violated Blizzard’s Harassment policyPlease review our policies on our website at: https://us.battle.net/support/en/article/ingame-and-forum-conductNote that any violations of our Terms of Use or Forum Code of Conduct may result in warnings, suspensions, orpermanent account closureWe reserve the right to take action for offensivebehavior not mentioned on the Code of ConductFurther abuse of the system will result in further action on the accountwhich may include suspensions and possibly account closure

We reviewed the player’s accountand the account does not qualify for a refund for the arena purchase inHearthstone As stated in our Terms ofSale, “All Sales in Hearthstone are final”Furthermore, the rewards that are granted at the end of an arenapurchase are equal or greater than the value of the initial purchase Therefore, refund requests for arenaspurchases will not be granted If youwould have additional inquiries as to our Hearthstone refund policies, pleasecontact Customer Service by submitting an in-game ticket If you would like to report any bugs orerrors in the Game, please visit our Hearthstone forums at: [redacted] If the customer requires furtherassistance in the matter, he may contact [redacted] to reach our Customer Service representativesAs stated in our Restoration policy forHearthstone, “Any losses due to disconnects during arena pay cannot bereimbursed” For more informationregarding our Refund and Restoration Policy, please refer to our website at: [redacted] Furthermore, we are working on any knownissues that are present in Hearthstone, you can visit our Customer Serviceforum at: [redacted] /for more information

I have asked them to change my "battletag" and they refused to do so even though they have said in there response here that they would do so for me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no disrespect here and nothing at all that would justify an day suspensionThere was INDEED an issue in the game, there STILL is that same issue, and the proper channel WAS to report it in a ticket! I am dumfounded at the response of Blizzard about thisIt is unacceptable, and I will maintain that there is someone working in their suspensions department that is overzealous and has an attitude toward me Regards, [redacted]

Blizzard, as a privately held company, can moderate the use of language in our gameAs we’ve received an ERSB rating of T for teen, we need to ensure language used is within this rating’s definition We will take action against chat that violates this, but only once we receive a report on this.I’ve taken a look at the other party’s chatAt no point did they use language that violates our terms of use; while there was a misunderstanding, that’s not the basis of an account actionOnly the words used are consideredThe goal of our moderation isn’t to prevent player conflict, but to ensure it doesn’t exceed the bounds of acceptable behavior.At this point, the three-hour suspension has been served; you should have no issues with signing inIf you are encountering login issues, I would recommend reaching out to our customer service team for assistance No compensation time will be granted in this situation, as our terms of use was violatedThis violation was not found to be in error

Hello, Our policy of all digital purchases being final can be found at the link, http://us.blizzard.com/en-us/company/about/termsofsale.html under Section B, article There is no time limit in which one can ask for a refund, all digital purchases are considered final the moment they are made We can sometimes make exceptions if there is an issue that is reported quickly, but such requests are considered on a case by case basis As this purchase was made months ago, we are unable to grant the refund request as was previously statedWe hope that that this clears up any concerns regarding our stance on refundsRegards,Customer SupportBlizzard Entertainment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After attempting to do the proving grounds over 100+ times, I am convinced this is a flaw in your system When I go to the locations you specified, I find hundreds of complaints from similar druids all stating they can also NOT complete the content This is unacceptable to me as I regularly complete high end raids and dungeons without issue, but cannot complete these hellish 'proving grounds' I have spent an inordinate amount of cash on this game, only to be stopped by your game mechanics Since I can no longer play the game due to your mechanics, I want a refund I will not accept any more suggestions, comments, or blame on myself Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [They say they cant res hardcore chars yet u did it in the past for other classes having skills that are not working right aka sader that died from his skills killing him stop refusing to handle the issue and act like the AAA company u are] Regards, [redacted] ***

In our ongoing efforts to provide the best customer service possible to our players, we have launched a newcustomer Service Web Site which will assist with a variety of issues To get started, please visit: [redacted] When you access Blizzard’scustomer service portal, you will be able to access all support contacts in oneconvenient location which include: live web chat, in-game assistance, and phonecall backs Additionally, you will beable to quickly and easily check on the status of your customer servicerequest.We ask that all requests to gothrough the Service Web Site please go to: [redacted] - andsubmit your questions The hours forlive support are 10am to 7pm PST, seven days a week.We reviewed the matter and wehave confirmed that there is no discount when a customer purchases Diablo III:Reaper of Souls Collections when they do not have an existing copy of thestandard version of Diablo III: Reaper of Souls The reduction in price occurs when a customerupgrades from an already existing standard edition of Diablo III: Reaper ofSouls.Upon review of the customer’saccount, the customer only had the trial version of Diablo III If the customer has additional questionsregarding the pricing structure of Diablo III and Diablo III: Reaper of Souls, please contactcustomer service by submitting an in-game ticket at: [redacted]

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