Blizzard Entertainment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response is like a company passing on the blame to each other I have my receipt and the box game purchased and I just want a replacement so I can play itMake it right blizzard Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The statement that you have reset my security question is utterly false, bordering on simply telling me a lieAny attempt to login is still asking my what my childhood nickname is, and I continue to have never had a childhood nickname Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Your response failed to address any of the comments I made in my previous message, furthermore, you have admitted (by accident or intentionally), that I did have the recipe at one pointTo quote your response:" "This item is still available to earn again in World of Warcraft if the customer chooses to do so"As you said, this item is still available to earn AGAIN, which implies that this item was earned at one pointAt this point, I will be reaching out to your legal department as well as reaching out to a local attorney, Revdex.com and other resources to determine if I still need to comply with your request of an Informal Negotiation period of days as outlined in your TOU:Dispute Resolution and Governing Law.AInformal NegotiationsTo expedite resolution and control the cost of any dispute, controversy or claim related to this Agreement (“Dispute”), you and Blizzard agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating any arbitration or court proceedingSuch informal negotiations commence upon written notice from one person to the otherBlizzard will send its notice to your billing address and email you a copy to the email address you have provided to usYou will send your notice to Blizzard Entertainment, Inc., P.OBox 18979, Irvine CA 92623, ATTN: Legal Department I'm saddened that this issue has gotten to this pointI would have hoped based off of the multiple conversations made, in game monitoring, etcthat you guys realized that this is your error and not mineI hope this issue can be resolved in informal negotiations if needed so we do not need to move forward to a legal pursuitThank you[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not receive any detailed report or notification that showed anything running on my computer that Blizzard considers third party softwareShow me the report unaltered and in full detailI was never supplied a copy of the scan which does invades everyone's privacyBlizzard of course will not divulge what they are really looking at on your computer and I do not accept this response from themWhat they have provided is the same generic response without any detail that they give everyone so that the funds due the customerJust because third party programs are on your Hard drive doe not mean it is running against any programJust pointing someone to the TOS/TOU/EULA and some sections of them which everyone is forced to sign just to play a game is wrongBlizzard owes me months of my month subscription Regards, [redacted]

Thank you very much [redacted]

Part of our terms of use is that we will action and do take seriously any kind of online harassment without discriminationThis means that in a situation of harassment both parties can be actioned if we find evidence of harassment or violations of our terms of useWe do make sure that all parties involved receive appropriate action, but we are unable to disclose the specifics of actions on other accounts due to our privacy policiesReports are definitely appreciated as it makes it easier to view the inappropriate content, but it is by no means necessary as we have information on all interactions.We do understand the frustration that comes from toxic behavior in our games which is why we take a harsh stance on anyone involvedWe are always happy to look into every interaction and if our players want to dispute any actions on their account they only need to contact our Customer Support team directly for assistanceIn this case the account was reviewed multiple times and the account action was deemed appropriate according to our terms of use

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have paid for a expansion to world of WarcraftMy account is disabled and not able to be usedI demand access to what I paid for or my money back Regards, [redacted]

A refund will not be offered to this account because the user had broke our terms of use agreementIn the End user agreement which was agreed upon when the user creates an account also states1.A.viii" YOU ACKNOWLEDGE THAT BLIZZARD IS NOT REQUIRED TO REFUND AMOUNTS YOU PAY TO BLIZZARD FOR THE USE OF [redacted] , OR FOR PURCHASES MADE THROUGH [redacted] , FOR ANY REASON."http://us.blizzard.com/en-us/company/legal/eula.html

Greetings, While we try to assist in all cases, Blizzard Entertainment is not responsible for physical purchases of the game made through 3rd party retailers We are only able to offer direct assistance for digital copies of the game that were purchased through us directlyRegarding upgrading to a physical Collector's edition, we posted on 1/19/what we would be able to offer to those who wished to pre-purchase the game for early access benefits, and upgrade to a physical copy later http://us.battle.net/forums/en/wow/topic/This is the same plan we followed for Warlord's of Draenor as well, with offering a replacement key after upgrading: https://worldofwarcraft.com/en-us/news/15910701/get-warlords-of-draenor-now-upgr...⇄ That being said, we are able to offer a one-time exception to grant game time once the Collector's Edition is claimed on the account We are not able to offer the game time until the key is claimed, and we most likely will not be able to offer this again for any other physical upgrades that are claimed over digital purchasesThe customer's account has been noted that they may contact us for game time once they have claimed the Collector's edition on the accountRegards,Customer SupportBlizzard Entertainment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Blizzard, I just told you that your reporting system has left this guy unbanned for months now You cannot then tell me to use your reporting system The actions that this guy has taken have not changed in those two months, so why hasn't he been banned after months of being reported? Your system doesn't work You also didn't ban the guy after reading this message He was online hours ago and also hours ago I know about your reporting system, and I am informing you, based on the actions of this player and his lack of a ban, that your system does not work That is why I am talking to you through the Revdex.com Whatever reporting system you have is just a website with buttons that lets people think they are utilizing a system that will accomplish something Your website and whatever computer functions you have that you think are moderating your game are bogus I am not filing a 'report' I am telling you, Blizzard, that there is a person breaking your rules Why are you ignoring what I have to say? Clicking the buttons on your website or using your in-game reporting feature, does not allow me to tell you what the player is doing because it requires more than letters If I go to a place where I can type more than letters, you threaten to ban me, and refuse to listen Because blizzard doesnt have a place to talk to them about bad players unless you want to write a short message with less than about letters in it Regards, [redacted] ***

Hello [redacted] ,Thank you for continuing to express your concerns regarding Blizzard's Customer SupportI understand you're wanting to speak to someone directly in hopes of resolving the issue you're facing in Diablo III.Keep in mind, while Blizzard doesn't have a direct line you can call, you can definitely request to speak directly to a representative by simply selecting the "Phone Callback" option, or "Live Chat"To do this, you will need to visit http://us.battle.net/support and detail your issue with the options at handDepending on what you choose, you will either get the option to receive a Phone Callback, open a Live Chat, or submit a Web TicketNote: Phone lines are open from 09:AM - 07:PM PDT.If you have any other questions, feel free to reach out to our Customer Service departmentBest of wishes!Regards,Blizzard Entertainment

Hello all, This doesn’t sound like a fun situation at all, but we want to get the ball rolling on a resolutionDue to the sensitivity of the information we’ll need, this would be best addressed via a live conversation with Blizzard’s Customer Service team rather than through a Revdex.com ticket.Please have [redacted] contact Blizzard Entertainment’s Customer Service at https://us.battle.net/support/en/help/ It’d be best if [redacted] chooses a live contact channel, such as a call back, or an online webchat [redacted] won’t need an account to contact us; she should be able to create at call back/online webchat ticket just fineInformation [redacted] should have on hand *before [redacted] hitting us up: · The [redacted] email address · The invoice IDs for the [redacted] transactions (they may start with ‘USO’, so ‘USO########’, but if the Game Master knows to remove the ‘USO’ and search with our support tools, we should be able to find these two transactions) · The son’s Blizzard Account information (the email address they use to sign in, and/or their son's full BattleTag with the numbers at the end, too)I need to make sure expectations are set early: We usually are able to assist with these, but not alwaysIf our CS team researches and finds what appears to be an exploitative party using the [redacted] account, almost certainly we'll be able to refund itHowever, if we see it being used by a potential friend or family member, then the refund depends on a few more factors that I can't go into externallyHowever, our Customer Service team should be able to thoroughly research this to find the appropriate resolution.I'm hoping for the best here! Sincerely, Blizzard EntertainmentCustomer ServiceBattle.net/support

Greetings,Our apologies for the trouble with this Looking over the customer's account, it appears we were not aware they needed the email address on file updated as well when we were initially contacted, which lead to the current login issues they were experiencing.We were able to update the email address on file to the one listed in their contact information and sent them a password reset Once the password reset is completed, they should be able to log back in and access their games without any further trouble.If there is anything else the customer needs, they can open a support site ticket at https://us.battle.net/support/en/.Regards,Customer ServiceBlizzard Entertainment

An investigation on behalf of the player’s forum account was conductedand it was discovered that the account was in violation of Blizzard’s ForumCode of Conduct The forum account wasterminated for failure to abide by Blizzard’s Forum Code of ConductPlease note that Blizzard reserves the right to suspend your accessto the World of Warcraft forums for failure to follow the guidelines set forthin the Code of Conduct For additionaldetails regarding Blizzard’s Forum Code of Conduct, the customer can visit ourwebsite at http://forums.worldofwarcraft.com/forum-coc.html In order to dispute any actions on the account,the customer will need to contact Blizzard’s Forum Moderation team at [email protected]

We have reviewed the matter again and we have arrived at the same conclusionAccording to Blizzard’s internal logs, the records show that an unauthorized third party program was detected when the account logged into the game server Upon review of the IP logs for the account, Blizzard has discovered that the IP matches the customer’s play location Additionally, several in-game tests were performed by Blizzard’s staff that showed that the actions on the account were automated by a third party application Blizzard has determined that the account shall remain closed on the basis that the account was not compromised and its subsequent use of the unauthorized program

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.No action was taken by the company in regards to my complaint in this response except to parrot what the customer service has already said to meInsisting that the achievement was completed by another character does NOT dismiss the fact that the achievement was completed by the character in questionIt only serves to tell me that I don't know the differences between my own charactersI sent screenshots to Blizzard showing their own game says "COMPLETED BY VORIGOTH ON 10/10/2016" as well as another achievement on a totally unrelated character that reflects the words "COMPLETED BY VORIKRUEL ON..." which proves that the game does in fact tell you what date the achievement was completed on what character and that I am NOT mistaken in which character I'd progressed through the achievement uponBy the time of my complaint to the Revdex.com, I had already re-spent the hours to complete Stormheim on my DK a second timeThe damage had been done and Blizzard's Customer Service offered me no assistance in the effortThey simply insisted I was mistaking my own characters as they are continuing to do within this complaintI am not stupidI know the difference between my own charactersI've shown proof of the achievement being completed and Blizzard's own software indicating the achievement was completed when I first completed itNow that I have taken the time to go through and complete it a second time I'm simply requesting Blizzard to take ownership of their mistake and compensate my time with a credit to my in-game time and/or my Battle.net USD accountTo Blizzard I will say this: My complaint is about your logs being mistakenYou have told me several times that your logs "show that stormheim was never completed" on my DKYou've told me several times that your logs show that the only character I've done stormheim on is my DKTHAT is my complaintTHAT is my issueAnd that is exactly what I was asking you to correctYour logs were wrongPlain and simpleBut instead of fixing them like I would expect a responsible company to do, you wasted my time with multiple customer service interactions knowing that if you waited long enough, I would be forced to either go through stormheim again and fix those incorrect logs for you by completing it a second time or lose all progress made on the DK alltogether by ceasing to play itThat is unacceptable behavior from a company that I've spent so much time and money withOnce again, I must request that my time and efforts are compensated to an acceptable degree either via an extension of existing in-game time to my world of warcraft account, and/or by an increase to my battle.net USD accountThank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI apologize in advance for the lack of proper formatting, as I am typing on my mobile at the gym If you had bothered to check the status of my account you would have seen that I already have gotten the mount but I do appreciate the effortMy other issue is with the customer service I have received from you guys during this issue of periodYour CMs ignore vaild points on tickets and the best responses I got were in the realm of "good luck" and " its out of our power"This is not the frist time your CMs have failed to be consistentMany times in the past when fellow players would make requests of Cms/Gms they would offer the responce we dont provide such a service ( in regards to name unlocking) I then would ask a gm/cm and they would unlock itConsistancy is one of the most important things ( personally ) when I deal with a company and no offence blizzard has failed in my eyes in this regardIn regards to the unsupported transactions, you guys of all people should realize how prevalent carries are in world of warcraft it's been happening since I started playing in wotlk, I do find it rather under handed and lazy of you guys to not to be there for players when they need it especially since this kind of transaction occurs all the time.I have heard in the past that you guys pride yourself on having a "epic" customer service experience, but really having a weeklong support ticket, and resorting to the Revdex.com is not an "epic" experienceI did mention in my ticket that world of warcraft is one of my favorite games, but the experience gets less and less fun when dealing with your customer service team.Regards, [redacted]

Greetings,When making a purchase through Blizzard, all sales are final as per our terms of sale: http://us.blizzard.com/en-us/company/about/termsofsale.html However, we do understand that sometimes unexpected events can occur in life, and we are happy to look into cases like this to see if an exception can be made.When the game changes, Customer Support cannot provide restorations, refunds, or compensation for purchases that may have been affectedThis way, we can ensure that we promote an even playing field for everyone affected by the changeWhile we understand and regret that this presents an inconvenience, we feel that this is the fairest way to handle content changes for the community as a whole.Given that the loot boxes were purchased over a month ago, we are not able to offer an exception and refund them in this case Hopefully this further clarifies our stance If you have any additional questions, please let our support team knowBest of wishes

We reviewed the case again and Blizzard’ssupervisors have determined that the player is not eligible for goldreimbursement Our logs indicate thatthe trade the player made was unsupported by our Scam Policy and as a result wewill not be issuing any gold to the player’s account Pleasereview the terms of the Scam policy on our website at: https://us.battle.net/support/en/article/scam-policy If you require additional assistance inthe matter, please customer service by submitting a ticket at: https://us.battle.net/support/en/article/contact

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Absolute nonsenseThey're claiming they only do it in certain situations, etcThey absolutely have done this beforeMy own friend had her character transferred from her boyfriend's account to her account in the pastBack when account selling was still a thing, people transferred characters all the timeI didn't say that the last time she played was in 2009, I said that's roughly when she started, if not earlier, I only found the earliest email from Blizzard in She just gave Blizzard another $against my strong objection for the expansion, day game time, a mount, and a helmet skinI cancelled my subscription already and I wish she would have as wellThe point isn't that she has to start over, she has a high level hunter on another serverIt's that she never really spends that much time on a character when she's played in the past and now I feel like the bad guy because I've seen so many people transfer characters between accounts, spouses, etcso I told her it's okay to use my account for a bit and I would just transfer when I got my new computerSuddenly it's impossible? I don't buy itRegardless of what the reasons for the policy, they clearly stated people use it to transfer accounts between spouses (and people that share the same last name) so in essence, they're not only requiring spouses get married for this to happen, but in 2017, the wife must also assume the husband's nameI can put her on my insurance, she gets everything I own when I die, but god forbid we want to transfer her character to her accountI made both accountsTheir system says "both accounts must have been made by the same person." Regards, [redacted]