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Blizzard Entertainment Reviews (279)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Greetings, That is correct, in those situations where we have approved a refundThese are usually for very recent purchases for reasons other than buyer’s remorse, such as financial hardship, technical issues, or situations involving an ISP In this case, it appears to be buyer’s remorse for a product that was already purchased and used As there are no extenuating circumstances, and the purchase is over half a year old, we will not provide a refund in this situation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would appreciate it if you could escalate this matter to a member of your management team, I have filed this complaint with the Revdex.com as I don't believe that your support staff (including senior members) are able to assist me with my issueI once again assert that the decision made in relation to my account is incorrect, I am aware of the End User Licence Agreement and have not breached it in any form, I am unsure on what resulted in my account being flagged for cheating but am certain that it was made in error.Thank you and I look forward to discussing the wrongful closure of my account with a member of your management team Regards, [redacted]

On 12/3/14, our support department has reset the password on the account Weapologize for any inconvenience causedIf you are unable to log into the account, please open a ticket with usand we will be more than happy to assist youIn our ongoing efforts to provide the best customer service possible toour players, we have launched a new customer Service Web Site which will assistwith a variety of issues To get started, please visit: https://us.battle.net/support/en/article/contactTo protect your account from unauthorized access, we have developed free authenticators that you can use ifyou have a mobile deviceIf you wish to download a free authenticator, pleasevisit https://us.battle.net/account/support/mobile-auth-download.html

Blizzard’s billing system does not allow two separate payment methods to be used to process the same order. Before a purchase is finalized in Hearthstone and our other products, the payment method that will be charged for the order is indicated in the payment confirmation dialog box... in-game. In order to complete the transaction, the user must press a button that expresses their consent to usethe payment method that is listed in the dialog box. Our records indicate that the user agreed to use their credit card as the payment method ofchoice. As a result, the user’s credit card was charged $28.00 on 6/18/2015. The resulting transaction was made in accordance with Blizzard’s Terms of Sale which can be found on our webpage at: [redacted] At this point in time the order in question has been refunded by Blizzard Entertainment. In order to process this refund and reclaim the goods that had been gained, the account in question was temporarily locked to allow a reversal by our automated systems. Our records indicate that the lock was removed the day of the refund and was accessed later that day.

Prior to launch we announced that we are not doing updates to Xbox and PlayStation versions of Diablo III: Reaperof Souls Our announcement was posted onour website at: http://us.battle.net/d3/en/blog/15157764/patch-support-confirmed-for-ps4%E2%84%A... confirmed by our community representative: “Ultimate Evil Edition on last-gen console platforms will shipwith content on the disc, and will be receiving a day patch tointroduce contentThere are no plans, however, to provide ongoing patchsupport for PSand Xbox post-launchWhile we'd like to regularly deliver updates to the Xbox and PSversions as well, there are enough differencesbetween console generations that it's not feasible to do so without impactingour ability to deliver high-quality updates in a timely fashion”If you require additional assistance inthe matter, please contact our customer service department at: https://us.battle.net/support/en/article/contactor if you would like more information regarding Diablo III: Reaper of Souls,please visit our website at: http://us.battle.net/d3/en/forum/9582320/Refunds for software purchases are only available if it was purchased within the last daysPlease note that theActivision-Blizzard refund process requires full box contents to be returned;there is no refund option available for partial components of a single boxedproduct (such as a Battle Chest)When calling the number below for a refund,please have your proof of purchase and purchase date available.If you are in North America and wish tobe refunded for your purchase of the North American version of one of ourproducts, please contact Activision-Blizzard support at ###-###-####Thisnumber leads to an automated message that will explain the refund process.Please choose the appropriate option specific to the game for which you wish tobe refunded

Greetings, We want to help [redacted] out with securely accessing and updating the email on his Blizzard account Blizzard prioritizes account security when updating the information on a Blizzard accountHackers often use personal details to gain access to Blizzard accountsWe need to ensure we’re talking to the legitimate account holder before we make certain changes to an account, including Email updates and account combinationWe provide options to verify the account, including the security question, email, phone SMS protect, or authenticatorIn the cases where we cannot verify the account with these methods, we require government-issued ID to make sure we’re talking to the legitimate account holder before we make account updatesBlizzard provides a public support page explaining the reason why we request an ID and forms of ID we accept for verificationThis page can be found at https://us.battle.net/support [redacted] Reviewing the account mentioned by [redacted] here, the account may also be the incorrect account based on the games and activity on the accountDue to the sensitivity of the information we’ll need, this would be best addressed via a live conversation with Blizzard’s Customer Service team rather than through a Revdex.com ticketWe recommend [redacted] to contact us via Live chat through our support site at https://us.battle.net [redacted] /When opening a Live chat, [redacted] can submit a blank image to contact us without submitting an ID, and then attempt to locate and verify the account through Live Chat with Customer supportI do need to make sure we set the correct expectations regarding the account: If the Customer support team cannot verify the account with additional information through chat, we will require ID verification to update the accountOur Customer support team will thoroughly research the account to reach an appropriate resolution and help [redacted] get the account email updated

Greetings ***, The onus of notification is indeed on usYour notification that something was actively being done wrong was provided at the time of your account suspensionWith the numbers involved, it takes time to collect account information, verify that there is indeed a violation and then to properly act on it to prevent any positivesThe choice of using unauthorized programs is a very intentional one and is an action that cannot be mistaken for as either allowed by us or intended gameplayThe timing of the suspension was only due to verification of the accounts flagged as exploiting and nothing moreThe parallel to your choice in timing of a character transfer is merely coincidenceOnce your account suspension is lifted you will be able to play on the character, on their new realm, once moreIn addition, notification upon immediate detection only serves to bolster the efforts of those who sell this software in preventing detection itself and is not something we wish to supportWhile not intended to harm the users of the software (good people can make bad decisions too), the side consequence is that it only affects those who choose to exploit the game and should not affect anyone who is playing the game legitimatelyBest wishes

Hello [redacted] , Thank you for notifying us of your recent experiences with Blizzard Entertainment’s Customer Service departmentI took a chance to look over all of your contacts regarding the lost character, and I also personally investigated the matterI looked through all of the responses you received from our Customer Service department, and I can assure you the responses you received were accurateIn the end, it comes down to how much time has passed, which we’ve explained on multiple occasionsWe cannot check our logs of the time of the supposed compromise, because it has been too much time and these logs have already expiredIt’s not that no one believes you, we just cannot assist with something that we cannot seeI truly hope you understand [redacted] ; our GMs are always doing their best to better assist our players, but in a lot of cases, what is requested is out of our reach as a company If you require more assistance, feel free to reach out to our Customer Service departmentBest of wishes! Regards,Blizzard Entertainment

On November 13, 2014, many of our players experienced technical issues which prevented them from logging into World of Warcraft Furthermore, once players were able to log into the game, they experienced long queue times to enter the game servers To resolve these issues, our engineers had to apply several optimizations to our infrastructure in order to improve performance We are currently monitoring our servers 24/to ensure that everyone has an enjoyable experience In response, our community representatives began issuing Warlords of Draenor Launch updates to inform our players of any issues that are occurring Those updates can be found on our World of Warcraft forums at: http://us.battle.net/wow/en/forum/topic/[redacted] http://us.battle.net/wow/en/forum/topic/[redacted] Additionally, Blizzard released a patch on November 17th, to address any bugs, crashes and latency issues that might have occurred Please visit our webpage at: http://us.battle.net/wow/en/blog/16561637/603-hotfixes-november-17-11-17- to review this information On November 18th, Blizzard addressed the community regarding the recent launch issues We posted this message on our forums at: http://us.battle.net/wow/en/forum/topic/[redacted] We have added five (5) days of compensation time to all players that had an active subscription during launch We sincerely apologize for any inconvenience that may have been caused Thank you very much for your understanding and patience during this time If there are any issues claiming the compensation time, please contact Blizzard’s Customer Service department at: https://us.battle.net/support/en/article/contact

Hello,We understand the concern is that the in-game match making feature in [redacted] is not as accurate as desired This system is a game-wide feature and as such would need to be addressed at the development level Game updates are made regularly to [redacted] by the developers, and they are always seeking to improve it These updates would also include changes as necessary to the match making feature Changing that feature for individual accounts outside that system's functionality is not a service we could offer Feedback on the current functionality and any bug reports have a specific path through the forums that we ask be used That is located at https://us.battle.net/forums/en/heroes/ and we encourage adding your voice there.Regards,Customer ServiceBlizzard Entertainment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My issue is not the current suspension of my account, if I did something to warrant that, I can accept itMy issue is that if you had been tracking me doing something wrong, why was I not notified at the first sign of a violation? Either by a suspension at that time, or warning that I was doing something wrong There was no indication that I was at fault for anything If I had done something to warrant this course of action, it should have been done so immediatelyInstead the business took no action, and made no attempt to contact me in any wayMy account was never suspended for the violation within what I would consider a reasonable amount of time I was allowed to renew my subscription without any problems and also pay $for a realm change for one of my characters If said company would have acted in a timely and responsible manner the account should have been suspended long before it actually was So due to their lack of communication, and apparent inability to act within a reasonable amount of time, regarding an account violation, they instead took no action and made no attempts to contact me in any way regarding the issueInstead they took no action whatsoever, until I not only paid for one service but twoThen action was takenSo they basically decided to not take action at the time of violation, which is what should have happenedInstead they waited until after I had decided to return and accepted payment for services that were promptly suspended days later Why did they wait so long to act? Why was I allowed to pay for services on an account that should have been suspended for a violation long before it actually was? What cause do they have to keep payments made in good faith, on an account months after the violation took place? Their actions (or lack there of) regarding this manner is very unprofessional I take responsibility for my actions, they should take responsibility for theirs Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [While I appreciate Blizzard responding to this complaint with the Revdex.com, their response still only contains the exact same nondescript chatter that they repeated in my appealsTheir response doesn't actually contain any tangible evident or informationI've attached three files containing screenshots and data about my computer at the time my account was banned for alleged violation of policiesI also wrote out several long appeals with other pertinent information that appeared to be completely disregarded by Blizzard's investigators.Please for just one minute, consider my positionI am years old, I work as a 9-1-Emergency Dispatcher for Police, Fire, and MedicalThe job requirements include a full and extensive background check, multiple references being interviewed, a polygraph test (lie detector), drug testing, and extremely rigorous training to earn the credentials necessary to view and handle very private confidential information such as criminal record checks as a part of my daily tasksFurthermore, my wife is a Social WorkerThe point I'm trying to make here, is that I'm not the typical Teen/Young Adult consumer that the customer service reps deal with on a daily basisI am honest, and I am not lacking in integrityWhat I am saying here is true, about my life, and my game licenseI have never violated their policy.All I'm asking is that Blizzard actually relay some information to me, or to please escalate my appeal to someone within the "Hacks Department" that is more senior and/or potentially more capable of figuring out why I was wrongly bannedFalse-positives do occur, and that's not just conjecture, as Blizzard has released multiple public statements in other games apologizing for wrongful bans, and then restoring those accountsBlizzard, I am not lying to youYou made a mistake, please acknowledge thisHow many other consumers are or will be affected if you don't fix this early?] Regards, [redacted] ***

We attempted to reset the parental controls on the account, " [redacted] " and discovered that the parental controls option is not enabled We apologize for any inconvenience caused In our ongoing efforts to providethe best customer service possible to our players, we have launched a new customer Service Web Site which will assist with a variety of issues If you need to get parental controls fixed, please visit: https://us.battle.net/support/en/article/contact

Hello ***, I'm sorry to hear we were unable to come to an agreementOur Support Team is available 24/7; should you have questions regarding a separate matter, I encourage you to reach out to usBest of wishes!

After an additional review we have determined that [redacted] account shows no outside access of any kind, or any sign of compromise As such, we will not be providing the free service requested as there is no evidence to support [redacted] claim What he is requesting is a paid service that he is attempting to defraud us into receiving for free, which he has been doing since March We will not review this again

We reviewed the account, [redacted] , and confirmed that it is unlocked and available for use In our ongoing efforts to provide the best customer service possible to our players, we have launched a new customer Service Web Site which will assist with a variety of issues To get started, please visit: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dozens have people have filed complaints on this user over the course of months If you guys are really listening, then some action would have been taken There were both complaints filed in the system, as well as complaints in the public forums The fact that no action seems to have been taken is not acceptable Regards, [redacted] **

We are preparing to have your account information deleted from our system Please note, that when we complete this process, all game licenses under this account will be terminated and we will not be able to restore the account Once the game licenses have been deleted, you will be unable to use them on another account This process should take approximately fourteen business days from this notification to complete

Greetings [redacted] ,Thanks for reaching out to us, and I wanted to say I'm sorry that you've had trouble posting on the World of Warcraft forums I wanted to make sure you are aware of what is going on behind the scenes here in regards to this problem and make sure you understand how this is going to be resolvedAs was noted by separate customer support representatives had explained on your tickets [redacted] , [redacted] , [redacted] , and [redacted] , this problem you are having is currently a bug with our forum system A bug means that is is currently not functioning as intended But the good news is that our engineers and technical staff are aware of this bug and are working to get it resolved as quickly as possible Our goal, as always is to provide posting access to all of our World of Warcraft subscribersThis particular bug is affecting a lot of of our customers right now, not just you, but many many others At this time we ask your patience while we work to get this bug resolved In the mean time, as a show of good faith, I have added days of game time to your account If you have any further issues, feel free to reach out to us at http://us.battle.net/supportRegards,Customer ServicesBlizzard Entertainment

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