Blizzard Entertainment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response is untrueI shared my account with my son, a minor, which is permissible by the Blizzard websiteIn 2013, I did have another person living with me who paid rent, and helped with the initial costs of my account which is why I had another credit card listed on my accountI also used that person's computer when playing my characters with their permission, as my computer was having trouble with the gameAccording to Blizzard, none of this broke the agreement accepted by meI have complied with the Blizzard website, and secured my account according to their policyThey accepted this, and so it does not make sense why I am being accused of account sharing after the factAgain, these accusations are unfounded, and do not make sense after I spent the time playing the gameFinally, I took off a year from paying for the game and did not playI just recently was able to come back to the characters I createdTime, money, and experience would not be recoverable with another account Regards, [redacted]

Greetings, We have reviewed the matter again and we have arrived at the same conclusion According to Blizzard’s internal logs, the records show that language was repeatedly used in game which violate our Code of Conduct The use of such language continued after repeated warnings were given to the accountPlease know that it is not our goal to suspend folks arbitrarily, but to enforce the policies that we put forth to help promote a constructive and friendly environment for players to discuss the game and the aspects of it with their fellow gamersSo with that in mind, while we are willing to provide several chances to learn from previous mistakes and correct the behavior, there is a limit to how many an account can be givenFurthermore, the account is not eligible for a refund of the requested services due to violation of the Terms of Use (http://us.blizzard.com/en-us/company/legal/wow_tou.html)This action is taken in accordance with the Battle.net End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html) which all users must agree to upon creating a Battle.net account We will be unable to grant the requests in this case

Blizzard has reviewed the player’s account and added thirty (30) days to the account forthe Warlords of Draenor purchase Thecompensation will be added to the customer’s World of Warcraft account within3-business days If you requireadditional assistance in the matter, we as that you contact our customerservice department In our ongoingefforts to provide the best customer service possible to our players, we havelaunched a new customer Service Web Site which will assist with a variety ofissues To get started, please visit:https://us.battle.net/support/en/article/contact When you access Blizzard’scustomer service portal, you will be able to access all support contacts in oneconvenient location which include: live web chat, in-game assistance, and phonecall backs Additionally, you will beable to quickly and easily check on the status of your customer servicerequestWe ask that all requests to gothrough the Service Web Site please go to: https://www.battle.net/support - andsubmit your questions The hours forlive support are 10am to 7pm PST, seven days a week

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However, let me set a few points straight I was told I had to set up a VPN, not themI expanded my memory from GB to GB, with no change to getting disconnectedMy biggest complaint is that for over two and one half years, I was able to play the gameAfter the patch (2.2) came out, I started getting disconnected almost every time I attempted to playThis led to the multiple attempts at support, which was passed from tech to the otherI had to repeat the problem over and overI did every thing they requested Using a wired or wireless connection made no difference (even though their requirement only calls for an internet connection, which is very vague).I do not feel that responding to a customer who has made several complaint, "good luck"This just lets me know your staff is unwilling to fix anythingAnd the method of passing the buck from one person to another without solving the issue is just bad business.I know now nothing I say or do will make them see the problemAnd, for what it's worth, they are currently experiencing disconnects on their PTR (which is used to test new patches)So perhaps in messing with the code, they created another problemI do not know, nor do I care anymoreI will just accept the fact that I can or cannot connect to play this gameThe last looking-glass report, which I am attaching, showed 100% packet drop at the server with the restricted IP, which I was told was their authentication serverI could be wrong, but it clearly shows packet loss at a location I have no control overI really enjoyed the time I spent playing the game and had decided that it was a keeperBut little did I know that they would change the game until it is a shell of the original game.As I reply to this, I feel sad, not at myself, but all the other players who experience this, ruining what at one time, was enjoyableRegards, [redacted]

Refunds for software purchases are only available if it was purchased within the last daysPlease note that the Activision-Blizzard refund process requires full box contents to be returned; there is no refund option available for partial components of a single boxed product (such as a Battle Chest)When calling the number below for a refund, please have your proof of purchase and purchase date available If you are in North America and wish to be refunded for your purchase of the North American version of one of our products, please contact Activision-Blizzard support at ###-###-####This number leads to an automated message that will explain the refund process Please choose the appropriate option specific to the game for which you wish to be refunded Lastly, in our ongoing efforts to provide the best customer service possible to our players, we have launched a new customer Service Web Site which will assist with a variety of issues To get started, please visit: https://us.battle.net/support/en/article/contact

We reviewed the matter and discoveredthat the heirloom items were located on another character’s in-game bank The character that had the items was “Tæmaræn”on the Bleeding Hollow server Wesincerely apologize for any inconvenience caused if there is any additionalsupport we can provide, please contact our Customer Service department at: https://us.battle.net/support/en/article/contact Lastly, we have added five (5) dayscompensation time to the account as a token of our sincerest apologies

On 4/13/15, our support department hasreset the password on the account Weapologize for any inconvenience causedIf you are unable to log into the account, please open a ticket with usand we will be more than happy to assist youIn our ongoing efforts to provide the best customer service possible toour players, we have launched a new customer Service Web Site which will assistwith a variety of issues To getstarted, please visit: [redacted] To protect your account fromunauthorized access, we have developed free authenticators that you can use ifyou have a mobile deviceIf you wish to download a free authenticator, pleasevisit [redacted]

Thanks for getting back to us [redacted] I can assure you the previous response was specific for your problem and I am sorry if it was interpreted as genericThe reason we ask different players to follow the same steps is this helps us figure out what the problem is, wherever it originates fromIf you still wish to help us troubleshoot your connection problem please follow the steps previously mentioned and put in a support ticket herehttps://us.battle.net/support/en/Getting us that WinMTR information will really help us narrow down the problemThank you for your time [redacted] , and I hope we can work together to figure out this pesky connection issue

Greetings [redacted] , Thank you for the time and care you took into providing us more details on your specific complaintsAfter reviewing the situation, the outcome is in line with our development team’s design intentionYour frustration is understandableI've outlined each of your concerns and provide our philosophy behind this chosen resolutionWhile I don’t expect you to fully agree, I hope you see that we value your patronageWhy don’t we accept main spec vs offspec as a valid loot rule? [redacted] is an extremely vague and fluid conceptFor example, someone who mains a Protection Warrior might join a raid as Arms because all the tank spots are fullWhile Protection is technically their MS, they are in the raid as Arms, which causes other players to believe that Arms is the MS of that WarriorIs that Warrior, or the Master Looter, then in the wrong if they receive a tank trinket? Likewise, what about players who change specs mid-raid (such as a DPS switching to Healer) to allow the raid to continue? If the group can't backfill people who have left, where do these players fit in with regards to MS>OS? Let's then say that the raid leader fails to update their LFG listing to reflect the changeThe change doesn't get explained to the DPS who subsequently join, causing them to feel that something has been ***'ed when the now-Healer recieved a DPS itemIs anyone actually in the wrong here? These are just some examples of the ambiguity MS>OS can fall intoGenerally, the Master Looter system is intended to be used in groups of people you trustBy joining a PuG raid with Master Looter set, you join knowing that the Master Looter has the power to assign the lootIf you don't seek precise clarification, in chat, on how the loot will be allocated, our Game Masters cannot then assist you on the basis of unspoken assumptions when so many grey areas are in playWhy do we allow Master Looting in public groups? Ultimately, it’s about providing our customers with optionsWe never want to take something away unless there is a good reason for doing soIn this case, Master Looting can be a useful tool even for pick up groups This relies on the group members requesting, and the master looter, providing clear, actionable loot rules that do not rely on ambiguityRemoving Master Looter from groups with non-guilded members could also impair some guilds! I’ve ran with a few who often had to fill raid slots with non-guild members It may not be the right move for them to remove that option In the right hands and situation, it can be a useful tool to raid leadersIn a Master Looter raid, the group members have as much responsibility as the raid leader to ensure clear, concise loot rules are givenAt any time, many raid entries use personal loot instead of Master LootWe do see a wide usage of personal loot in the Looking for Group listingWhy do we charge for character transfers? A character transfer has a fee for several reasonsThe first is that it does need us to devote time, energy, and server space to maintaining this service It’s not something we’ve set up once and haven’t touched again; hosting them is not a cheap matter for usSecond, we do support character transfers through our support staff tooThat means if there is a problem with it, we want to be sure there is someone there for you to talk with To assist you, game masters need a tool to ease troubleshooting, which again takes development time and resources to makeThen, training is needed on the system to efficiently assist our customersIt can be frustrating if you’re on a dead server We do make efforts to help contribute to realm populations if need beIn the past, we have offered free transfers or faction changes to do so, despite the cost to usThis is a massively multiplayer game, after all! Conversely, we don’t want to overrule every single portion of the game itselfBlizzard avoids making massively sweeping changes to the population For example, if we enforced a character transfer for a slightly unbalanced server, who do we make go? What variables do we use? As you can see, unless it’s a dire need we’re addressing, it can be a substantially complicated situation, filled with grey areasI regret that we will not be providing the exact outcome you desireI hope I have been able to at least better explain the situation to youYour concerns have been passed for consideration should any gameplay design changes be implemented in future patches

Greetings ***I understand your World of Warcraft account subscription was recently canceledI know this was already expressed to you by our Customer Service but we will not be able to offer any more refunds for this subscriptionWhen a Customer sets up a subscription they authorize all charges until they cancel the subscription or contact our Customer Support to cancel.Account management is the responsibility of the account holder and Blizzard does not check or notify the customer about their account status

Hello, We have reviewed the matter again and we have arrived at the same conclusion According to Blizzard’s internal logs, the records show that an unauthorized third party program was detected when the account logged into the game server Upon review of the logs for the account, Blizzard has discovered that the access matches the customer’s play patterns Blizzard has determined that the account shall remain closed on the basis that the account was not compromised and its subsequent use of the unauthorized program This action is taken in accordance with the Battle.net End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html) which all users must agree to upon creating a Battle.net accountAll purchases are considered final, and while we do seek to assist whenever possible, refunds are not provided for accounts closed due to violations of our policies

Greetings [redacted] ,Thank you for letting us know you were dissatisfied with a prior customer support contactI went through your account in detail to determine the cause of the response and the information provided was accurateAll sales, once initiated, are finalIn this case where we took a look at making an exception, it has simply been too long since you made the initial purchaseWhile the content for the next expansion has yet to release, all of the pre-release content has already been credited from this purchase such as the level instant character boostWhile this account was temporarily suspended for exploitive use of programs to our servers which is a breach of our Terms of Use and EULA, it was not the cause for denying the refund requestThe account will be made available again for play; the exact date has already been provided to you via email in the original notification regarding your account's suspensionOnce that suspension is complete, the content for all purchased expansions will be made readily available to youWhile I understand you wish to refund this expansion due to the inability to play it, the purchase is finalShould you have any support requests outside of disputing this refund, please fill out a ticket and we'd be happy to assist Best wishes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have tried to file trouble tickets with Blizzard support as I have saidI cannotIt's a problem on their endThey claim that they cannot replicate the errors but their are people all over the tech support forums still having these issuesThe response is unacceptable to meI won't be resubbing my account after this considering all the time that was wasted on an error THEY made making the game near unplayable for me after they were paid money for itThere is no excuse for this Regards, [redacted]

Blizzard’s supervisors have reviewed the matter and as a one-time consideration, we have issued a refundfor the subscription time that was charged on the following dates: 11/13/14,12/13/14, 1/18/15, 2/18/15, 3/18/and 4/18/ The total amount that we will be refunded tothe customer’s credit card is $ We want to reiterate that thereis a subscription removal feature on our on the Blizzard website under“Subscription Options” Customers aregiven the option to add or remove a credit card to their battle.netaccount Customers are then informed ofthe following when entering a credit card, “ALL CREDIT CARD SUBSCRIPTIONS ARERECURRING YOU MAY RETURN TO THIS PAGEIN ACCOUNT MANAGEMENT AT ANY TIME TO CHANGE YOUR SUBSCRIPTION SETTINGS.” Additionally, when selecting a subscriptionplan for either a 1-month, 3-month or 6-month subscription, customers are againinformed that the credit card will be charged for recurring billing, “AT THEEND OF YOUR PRE-PAID TIME AND EACH SUCCESSIVE SUBSCRIPTION TERM, YOUR CREDITCARD WILL AUTOMATICALLY BE CHARGED IN THE FULL AMOUNT OF THE SELECTEDSUBSCRIPTION PLANBLIZZARD WILL AUTHORIZE THE CREDIT CARD PROVIDED FOR $1.00(ONE DOLLAR) AT EACH ATTEMPT FOR THE PURPOSES OF VALIDATIONTHIS CHARGE WILLBE RELEASED AT YOUR CARD PROVIDER'S DISCRETIONYOU MAY MODIFY YOUR PLAN AT ANYTIME VIA ACCOUNT MANAGEMENT.”Lastly, for any inquiries regarding thestatus of the refunds, please contact customer service at: [redacted]

Hello,We are certainly sorry to hear of issues connecting to the games It is our goal to have the game run as optimally as possible as often as possible We will investigate and resolve what is within our control, the servers and our ISP that connects them to the internet However once it has been determine that the conflict does not reside within our hardware and network we can only offer suggestions based on our experiences as to what might resolve the disconnect Though we are here to assist with suggestions and our own experience, it is the responsibility of the end user to be certain they can connect to the networkWe do not have access to the information for your Internet Service Provider, nor do we have physical access to your network that troubleshooting steps beyond the suggestions we have would require Further, we are a gaming development company we do we offer that level network troubleshooting as a service So we can only make those suggestions available on our Support site for things that our outside our realm of influence At the time of this response the World of Warcraft servers are up and operating, if you are still unable to connect we would encourage getting in touch with your Service Provider for further troubleshooting steps.We are unable to offer compensation for technical issues outside of our control We do see that the subscription for the account re-upped for months in July If you like we can cancel the subscription and refund the future unused time at a prorate for that future time as an exception to our policy Please let us know if that is what you would like.Regards,Customer SupportBlizzard Entertainment

When the software was installed, the user agreed that Blizzard may modify the game through patches and modifications As per the StarCraft II End User License Agreement, “Blizzard may deploy or provide patches, updates and modifications to the Game that must be installed for you to continue to play the GameBlizzard may update the Game remotely, including without limitation the Game residing on your machine, without your knowledge, and you hereby grant to Blizzard your consent to deploy and apply such patches, updates and modifications.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There have been several times in the past where I have submitted a ticket, asked that they pass it along to whoever needs to be notified, and agents have done so with no issue at allThese tickets are the only line of actual communication with BlizzardYou can go back and look some more and see that this is the caseYou seem to have a double standardAnd I will say again, I believe someone there has some issue with me and has a real attitude toward me because I am not some submissive jerk, and I believe when I'm paying for a service that I have EVERY right to EXPECT communication from the staff providing that service, not this nonsense of "you can't talk to us or your account will be suspendedWhat a lot of hogwash and I completely do not accept your handling of this issue Regards, [redacted]

Thank you for your responseYour issue has been reviewed by multiple parties and our decision remains the sameWe will not be issuing a refund on this purchase due to the reasons previously mentioned If you do not wish to play World of Warcraft anymore, you may cancel your subscription by logging into http://us.batttle.net, select your WOW account and choose "cancel subscription." If you would like to have your account entirely deleted, please open a support ticket so that our Customer Service staff can handle that for you Be aware that entirely removing an account is a permanent request and cannot be undoneCustomer ServicesBlizzard Entertainment

Looks like the Customer was able to put in a support ticket and a representative was able to remove the two starter WoW games from the first accountThere was no support ticket for his second account however we were able to get that removed as well If you have any issues with your accounts like this you can always hit us up at [redacted] *

We appreciate your report and wewill investigate the matter with our Support staff If we discover any violations of theBattle.net Terms of Use, we will take appropriate actions However, we cannot discuss the details of ourinvestigation nor can we disclose what actions we take on another player’saccount