Blizzard Entertainment

Greetings,Thanks for your continued correspondenceWe understand this situation is frustrating and appreciate your patience while the account and action were reviewedAfter our review we arrived at the same conclusion According to Blizzard’s internal logs, the records show that an unauthorized third party program was detected when the account logged into the game server Upon review of the logs for the account, Blizzard has discovered that the access matches the customer’s play patternsAdditionally, several in-game tests were performed by Blizzard’s staff that showed that the actions on the account were automated by a third party application Blizzard has determined that the account shall remain closed on the basis that the account was not compromised and its subsequent use of the unauthorized program This action is taken in accordance with the Blizzard End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html) which all users must agree to upon creating a Blizzard account.Thanks for your understanding

Thank you for everything you did to resolve this issue It has been resolved, I can log on to my game and they gave me free play days....have a great day Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thanks for the follow-upWhile we understand that some names (like the ones you were penalized for) may show as active on a search for other realms, we do not proactively action namesIn order for a name to be changed, it must be reported by the community, and we then will review itIf an appeal is received, we will review the appeal and determine if it the name against our policiesIn this case, the names actioned are against policy and will not be overturned.As for being fair, we leave our community to police if a name offends themIf it does, they will report itIf you see a name that violates our naming guidelines, please report it (https://us.battle.net/support/en/article/99516) and our Game Master staff will review the reportAdditionally, if an account is actioned repeatedly for naming violations, a suspension will be applied as further deterence to pick a name which is within policy.Just for reference again, please take note of our Naming policy (https://eu.battle.net/support/en/article/34530) and Code of Conduct (https://us.battle.net/support/en/article/42673)

I would like to update my claimBlizzard got back to me as of yesterday and solved my problem, however I had to do a great deal of research to get in touch with them, and I do still believe they should have a number or email listed somewhere on their site where you can get in touch with their company if you have purchased a product from them and consequently have a need to contact themI am surprised this is not legally required Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We will review any issues related to anycross-platform transfers However, wewill be unable to manually transfer any save states over to your console Blizzard Support does not have thecapabilities to transfer save data that is located on your manufacturer’sserversBlizzard does not offer support forconsole versions of Diablo III: Reaper of Souls If you require additional assistance in thematter, please contact your console manufacturer: [redacted] If you would like to post the bug on our DiabloIII: Reaper of Souls forums, please visit our website at: [redacted]

At this time we have no additional information to shareWhile I understand it may be felt these reports are not taken into account, we pay attention to each and every one that comes inThe determination of what is done falls under our purview and may not always reflect what the reporter feels is equitableThank you again for your thoughts on the matter

In regards to the original ticket we will not be able to offer any [redacted] promotion because the purchase was made through us and not [redacted] You will need to contact [redacted] to inquire about that.For any other legal concerns all communication must be done through our legal team at [email protected] or you can send a physical letter toATTN: Legal DepartmentBlizzard EntertainmentPO Box 18979Irvine, CA

Greetings Revdex.com, Part of our terms of use is that we will action and do take seriously any kind of online harassment without discriminationThis account was silenced after the community reported harassment from this Overwatch game licenseWe have reviewed the action and determined it was appropriate and the length of penalty was due to previous behaviorWe do make sure that all parties involved receive appropriate action, but we are unable to disclose the specifics of actions on other accounts due to our privacy policiesReports are definitely appreciated as it makes it easier to view the inappropriate content, but it is by no means necessary as we have information on all interactions.We do understand the frustration that comes from toxic behavior in our games which is why we take a harsh stance on anyone involvedWe are always happy to look into every interaction and if you want to dispute any actions on your account please contact our Customer Support team directly and they will assist you

The functionality you are requesting is not something that currently exists in our game programming Feedback to update the game in the manner requested can be submitted via the lightbulb icon from the in-game help menu, but Customer Support can only use the existing methods to deal with this issue at this time

An investigation into the allegations contained in the complaint of the customer has revealed the Account was found to be employing a third party program that modifies the actions of characters in-game. When the account was logged into the game server, Blizzard’s system detected... a third party program that has been prohibited for use in conjunction with World of Warcraft by Blizzard. The use of these programs harms the game environment and gives the player unfair advantages over other players. According to the Battle.net Terms of Use Agreement which all subscribers agree to upon registering an account to play World of Warcraft, “You agree that you will not, under any circumstances: (A.) or use cheats, bots, “mods”, and/or Hacks, or any other third party software designed to modify the World of Warcraft experience.” For additional information on the Battle.net Terms of Use, please visit: http://us.blizzard.com/en-us/company/legal/wow_tou.html Even if this behavior is the result of a third party accessing the account instead of the registered user (for example, a friend, family member, or leveling service) then the account can still be held responsible for the penalty because of the impact it had on the game environment. The Battle.net Terms of Use is located at http://www.worldofwarcraft.com/legal/termsofuse.html, which was accepted when World of Warcraft was installed and the account(s) established states that, “You are responsible for maintaining the confidentiality of the Login Information, and you will be responsible for all uses of the Login Information, including purchases, whether or not authorized by you. In the event you become aware of or reasonably suspect any breach of security, including without limitation any loss, theft, or unauthorized disclosure of the Login Information, you must immediately notify Blizzard by emailing http://www.battle.net/support.” Due to use of the third party program, Blizzard terminated the account on 11/6/14. A notice of Account Closure detailing the Terms of Use violation was sent to the customer’s registered email address on that day. Any disputes of this action or further information on exploitive activity, please visit the Account Administration Overview and contact page here: http://us.battle.net/support/en/article/300515

Greetings [redacted] It appears you have been experiencing some connection issues with WoW for some time nowI am terribly sorry to hear this has been going as long as it hasGoing back to that forum thread you mentioned here https://us.battle.net/forums/en/wow/topic [redacted] there was a recent message from our forum agent saying the error you are receiving is a "catch all" generic error that does not specifically tell us the cause of the disconnectionsWe still want to help you clear this issue up thoughI spoke with some of our Technical Support agents and they gave me a few steps for you to tryThen if you are still having the issue you can reach out to us directly on our support site with some specific information and we can help from thereIf you run into any trouble following these instructions you can always reach out to us via support ticket and we can help walk you through ithttps://us.battle.net/support/en/ So first please head over to this page https://us.battle.net/support/en/article/connection-and-latency-troubleshooting and follow any of the steps you have not tried yetIf you still are experiencing the disconnections follow the instructions bellowWe may need you to send us a WinMTR, this will help us narrow down the issueHead over to https://us.battle.net/forums/en/wow/topic/ [redacted] and the last post has instruction on how to run a WinMTRNow after you get to step open up a support ticket here https://us.battle.net/support/en/ Once you have a ticket you can attach the WinMTR text file directly to your ticketFrom there our tech specialist will be able to recommend further troubleshootingI hope this helps clear up some confusion and if you need anything please let us know in a support ticket https://us.battle.net/support/en/ This way we can help you out directly

Thank you for contacting us We have reviewed the matter with a supervisor and have determined that the account is not eligible for a refund on the character boost that was applied to one of your characters Our staff has reviewed the logs and determined that the account was not compromised As a result, a refund will not be issuedAs stated on our website, customer support will not assist with altering anything relating to the boost Please review our Character Boost FAQ on our website at: https://us.battle.net/support/en/article/level-90-character-boost If you wish to contact customer service regarding the matter, please visit our website at: https://us.battle.net/support/en/article/contact to get started

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Setting Internet Explorer to accept all cookies did not work I am NOT uninstalling my Anti-Virus and Firewall Software Such a request is unreasonable and puts me, the customer, in a precarious situation by opening me up to attacks on the internet Regards, [redacted] ***

There has been an ongoing issue with the forums and showing posting historyIt is something our web team is aware of but haven't been able to find a solution to yet The posts shouldn't be disappearing though, unless they are getting hit by the spam filterAssuming they aren't, they likely just aren't showing up in recent historyIf the customer has the URL they should be able to jump back to the forum post.The customer should feel free to add their report to our bug report forums here: https://us.battle.net/ [redacted]

Hello, We have re-investigated the issue and the requests made by the customer. It appears the first two purchases were made in October 10-9-2014, and then a third on 10-17-2014. The character services are intended to be final, and though we do seek to assist whenever possible, over... a year and half old is outside of our refund range even as an exception. The purchases were made from the same location that was actively playing the account. Whomever made the purchases had sufficient information about the account and the account owner to present themselves as the owner. In fact, there are multiple Customer Service requests shortly after the purchases asking for a refund or compensation for a sale that was advertised after the purchases. Nothing indicates that the purchases were made by an unauthorized third party at that time. Further, security of the login information of an account and the payment method verification codes are the responsibility of the account holder. Blizzard Entertainment does not record nor store the security codes for credit or debit cards. It is necessary to input those codes at the time of purchase so that we can verify with their bank that the information is correct. These purchases passed that verification.Due to the length of time since the purchase, and lack of indicators that the charges were unauthorized we will be unable to grant the customer's requests of a refund, reversal or compensation for these purchases.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will be honestThis is almost insultingI haven't had an active subscription constantly for the entire time the game has been out but I've averaged at least 8-months of sub time per expacThe response I get for this feels really genericI'm out $plus an item you can't even get anymore and the response is "Sorry, here's days of comp time." That's $You are basically giving me less than a medium [redacted] coffee and expecting everything to be okay.My subscription has already been cancelledI have no plans on re-subbingIt' a shame too, because I dropped yet another $right before all this happened to make sure my wife and I's characters were on the same server Regards, [redacted]

Blizzard’s supervisors have reviewed theaccount again and confirmed that the account was in violation of the World of Warcraft Harassment policy This resulted in a hour suspension for theaccount on 3/18/ A notice detailingthe Terms of Use violation was sent to the customer’s registered email addresswhen it occurred As per the Battle.netTerms of Use, to which the customer agreed to the following:Code of Conduct.As with all things, your use of the Game is governed by certain rulesThese rules(the “World of Warcraft Code of Conduct”), maintained and enforced exclusivelyby Blizzard, must be adhered to by all playersIt is your responsibility toknow, understand and abide by this World of Warcraft Code of ConductThefollowing rules are not meant to be exhaustive, and Blizzard reserves the rightto determine which conduct it considers to be outside the spirit of the Gameand to take such disciplinary measures as it sees fit up to and includingtermination and deletion of the AccountBlizzard reserves the right to modifythis Code of Conduct at any time.B.Rules Related to "Chat" and Interaction With Other Users.Communicating in-game with other Users and Blizzard representatives, whether bytext, voice or any other method, is an integral part of the Game and theService and is referred to here as "Chat." When engaging in Chat, youmay not:(i)Transmit or post any content or language which, in the sole and absolutediscretion of Blizzard, is deemed to be offensive, including without limitationcontent or language that is unlawful, harmful, threatening, abusive, harassing,defamatory, vulgar, obscene, hateful, sexually explicit, or racially,ethnically or otherwise objectionable, nor may you use a misspelling or analternative spelling to circumvent the content and language restrictions listedabove;Any disputes or questions concerning this account action can only be addressed byAccount Administration by submitting a Support Site ticket on your battle.netaccount For additional questions on how Account Administration can assist you, visit [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Again, it's like nobody human is even involved on Blizzard's endIt's just the same copy/paste templates over and over againYou can visit various game forums and see the same thing happening to other customers right now as wellThere were a lot of people who've had their game licenses stolen by Blizzard recently.Blizzard, you are flat out lyingPlease provide me with contact information to the legal department, or whomever I need to speak with to get evidence of this supposed cheatingI know without a shadow of a doubt that it doesn't existAt this point I firmly believe this is a scam to force me into buying another game licenseI will not accept your fraud, and I will continue to fight this through any means possibleI am willing to take legal action and arbitration on the issueI will not stand down, regardless of your deflection techniques.I will sign and notarize whatever legal documents and non-disclosure agreements are necessary to obtain the information I'm asking for.] Regards, [redacted] ***

We are sorry that you were not satisfied with the content of our games At Blizzard Entertainment we stand by our games and the content that we produce As an exception we have refunded your order as you requested and you should receive an email with the details shortly Please note that in the future this service may not be available In addition, if you would like to see any accessibility features added to [redacted] we ask that you make a suggestion on our forums found here: [redacted] / Many features in our games have been added due to player suggestions and we strongly encourage our player base to provide feedback on parts of our games that they think could be better

Mr. ***, we will review any allegations of misconduct by our staff. Rest assured we want to continue providing you with an epic customerservice experience. We apologize in advance if your tickets were not addressed appropriately by our staff. Please note that we will... review the matterinternally and investigate any Game Master misconduct. Furthermore, wehave acknowledged your report about the achievement bug that might haveoccurred. We have passed that onto the appropriate department for review. Additionally,please note that we host an online support forum where customers can postfeedback regarding any software bugs, errors or general issues. Also check the World of Warcraft website (http://us.battle.net/wow/en/)for future announcements for any fixes or updates. In return, please accept a token of oursincerest apologies in the form of three (3) days of compensation time.