Blizzard Entertainment

Blizzard has reviewed the matter and has issued a refund for the subscription time that was charged on November 14, in the amount of $ Please allow 7-business days for the refund to appear on your credit card We sincerely apologize for any inconvenience caused For any inquiries regarding the status of the refunds, please contact customer service at: https://us.battle.net/support/en/article/contact

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will consider this complaint resolved, although I personally do not agree with some decisions made by the business company in question Regards, [redacted]

Just submitted a ticket with all filesI'm sure you'll be able to find *something [redacted] wrong if you look hard enough, we always canBut does it explain disconnecting literally times in a hour play session? Or latency of 5000? fps? Etc, etc.I play AION, a much more demanding game on every level and have higher fps, no disconnects, and only few issues with latencySo, I know my system and ISP is not the problem, as so many on the support forums have figured out as well.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

We reviewed the tickets submittedby the player and we want to reiterate that we cannot change stats on the item oncethe stats are randomly generated Again,we apologize for any delays in responding to your initial tickets, we arecurrently experiencing a high volume of contacts If you would like to suggest features on howcrafting can be changed, please visit our Suggestion Forums at visit our Suggestion forums at, [redacted]

On November 13, 2014, many of our players experienced technical issues which prevented them from logginginto World of Warcraft Furthermore,once players were able to log into the game, they experienced long queue timesto enter the game servers To resolve theseissues, our engineers had to apply several optimizations to our infrastructurein order to improve performance We arecurrently monitoring our servers 24/to ensure that everyone has an enjoyableexperience In response, our community representatives began issuing Warlords of Draenor Launch updates toinform our players of any issues that are occurring.Those updates can be found on our World of Warcraft forums at:http://us.battle.net/wow/en/forum/topic/15269358511http://us.battle.net/wow/e...⇄ Blizzard released a patch on November 17th, to address any bugs, crashes andlatency issues that might have occurred Please visit our webpage at: http://us.battle.net/wow/en/blog/16561637/603-hotfixes-november-17-11-17-2014to review this information.On November 18th, Blizzard addressed the community regarding the recent launch issues We posted this message on our forums at: http://us.battle.net/wow/en/forum/topic/15269759060We have added five (5) days of compensation time to all players that had an active subscription duringlaunch We sincerely apologize for any inconveniencethat may have been caused Thank youvery much for your understanding and patience during this time If there are any issues claiming thecompensation time, please contact Blizzard’s Customer Service department at: https://us.battle.net/support/en/article/contact

Unfortunately, since Dartol’s Rodof Transformation was removed from the game, we will be unable to restore theitem under any circumstances For moreinformation regarding Blizzard’s Race Change, our FAQ can be found on ourwebsite at: [redacted] For the inconvenience, we haveadded seven (7) days compensation time to your account If you require, additional assistance in thematter, please contact customer service by submitting an in-game ticket at: [redacted]

After looking over the account history we can confirm that no subscription was canceledWhen a subscription is initiated the customer authorizes all future charges until the subscription is canceledBecause of this we will be making no additional refunds for this unused time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'm the victim and.blizzard postion doesnt make it right what has been done to meIts.called freedom of.speechOur.founding.fathers.did this so people can say.what.they.want in.any.form.without.penaltyYou.cannot.control what.people.say.and do.and punish them like some kidIt.has been overhours.and accountnis.still unjistified supendedI requested compansation for my aggravationI still request some for of.compinsation and.to.be immediately unspendedI.have been.unfairly treated and i.know that.the other people involved was not not penalized for there use of language Regards, [redacted]

It's important your voice is heard; however, Game Masters and support staff don't have a hand in changes with the gameThink of us more as custodians for the game; we do our best to make sure things are working as intended, but do not make changes to the game itself That’s something our develops are responsible for! As such, I sent your suggestion, directly to the World of Warcraft Development teams.In the mean time, I did make sure the other parts of the product that you paid for, such as the character boost, were functioning and accessible

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I don't understand why this is turning into a bigger issue than it shouldI know for a fact that I had this recipe, and I know for a fact that there has got to be some way you guys can dive deeper into the logs/history/code to see if I had this recipeFor example, in instances where players have had to prove whether or not they have completed a quest, they would have a GM log into their account and run (/run print(IsQuestFl [redacted] QUEST-ID)))Surely there is a way to do something similar if a person has had an item/recipe/etc at one pointSecondly, the email that was sent by [redacted] even states and admits that a GM had stated the item was removed at some point to a player, but she wasn't able to find that information, that shouldn't mean that it's not possibleQuoting her email:"Earlier on there was a bug where the item was not obtainable through any legitimate meansIt did not drop and it was not sold by any NPCsWe fixed that bug and added the pattern to the gameFrom that point on, I’ve found no indication it was ever removedI saw that you had found a response sent by a GM indicating that this was the case, but I’ve found no source for where they got that information.”Additionally, I would like to know what she meant by “not obtainable through any legitimate means” as well as Wowhead showing this recipe used to require older world mats as of "Seems to be in 4.3, here is the recipe on the PTR: Pattern: High Society Top HatIt’s mat requirements have been updated to embersilk cloth from the woolen cloth it is nowI would assume if they bothered to update the mats, they would have added the recipe to a drop table of a mob, or from a vendor.” While we’re at it, I’d like to also address why [redacted] responded that all nets had been removed from the game if that is also not the caseCurrently, there are still patterns in the game that are net relatedThe only one “removed” is the heavy netherweave net, which she stated the unlearnable recipe was in there erroneously and due to a bug"First, it looks like that the Heavy Netherweave Net is not in the gameIt seems it was removed years ago based on all of the info I’ve found and the fact that it is showing up in game right now appears to be a bugAll information I have indicates that no players have this recipe and the Nets themselves have also been removed from the game.” Truthfully, I accept the information she provided, but it shows that even her information could be interpreted differentlyListen, I’m not trying to make a huge hassle and deal for you guysClearly this is a very rare, valuable recipeFrankly, I feel this is why [redacted] had offered a purchasable mount for being “A valuable player”To me it seemed more like a conciliation prize, which she refuted, but to me it did, which is why I declined the offerI completely understand there’s a reason the High Society Top Hat goes for as much gold as they do in game, and I’m sure that you guys are trying to protect that valuation and exclusivenessI have no intention of using the recipe for personal in-game reasonsAs you guys can clearly see, I am a recipe collector and have spent hundreds of hours collecting each and every recipe I haveI sincerely ask that you please put forth more of an effort on your end to legitimately make me feel like all has been done or exhausted to prove that I’m wrongPlease trust that I would never would go this far to prove that I’m rightAnd I’m willing to bet, no one has ever made a Revdex.com complaint about something similarThank you for your time and attention to this matterIf you would like to talk about this further, I would greatly appreciate itHell, I would even appreciate it if [redacted] would be willing to talk to me about thisThank you!Regards, [redacted]

An investigation into the allegations contained in the complaintof the customer has revealed that he was using his World of Warcraft account toexploit the game economy We discovered that one or more characters wereidentified exchanging, or contributing to the exchange of, in-game property (itemsor gold) to known exploitive accounts This exchange process negatively impacts theWorld of Warcraft game environment by detracting from the value of the in-gameeconomy As a result, the account wasterminated on 1/29/ A notice ofcount Closure was sent to the customer’s registered email addressAs per the Battle.net Terms of Use located at, [redacted] , states that, “Blizzard owns, has licensed, orotherwise has rights to all of the content that appears in the Service or theGamesYou agree that you have no right or title in or to any such content,including without limitation the virtual goods or currency appearing or originatingin any Game, or any other attributes associated with the Account or stored onthe ServiceBlizzard does not recognize any purported transfers of virtualproperty executed outside of a Game, or the purported sale, gift or trade inthe "real world" of anything that appears or originates in a Game,unless such transfer is made using a marketplace administered by Blizzard,including without limitation the Diablo III Real Money Auction Houses”Even if this behavior is the result of a third party accessing theaccount instead of the registered user (for example, a friend, family member,or leveling service) then the account can still be held responsible for thepenalty because of the impact it had on the game environment TheBattle.net Terms of Use is located at [redacted] , which was accepted whenWorld of Warcraft was installed and the account(s) established states that, “Youare responsible for maintaining the confidentiality of the Login Information,and you will be responsible for all uses of the Login Information, includingpurchases, whether or not authorized by youIn the event you become aware ofor reasonably suspect any breach of security, including without limitation anyloss, theft, or unauthorized disclosure of the Login Information, you mustimmediately notify Blizzard by emailing [redacted] .”We've found the above behavior is many times directly related togroups responsible for compromising World of Warcraft accounts; we take these issuesvery seriouslyTo better understand our position against exploitative activityand the risks involved, please review this article: [redacted] Any disputes of this action or further information on exploitive activity, pleasevisit the Account Administration Overview and contact page here: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I don’t believe the business is being honest about the content being “not mutually exclusive” the content can be purchased seperatly.] Regards, [redacted] ***

Thank you for trying Revdex.comI will never buy a blizzard game again and I will never recommend a Blizzard game ever.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintYour support team didnt help the first damned time Blizzard EntertainmentAs a matter of fact the attacks continuedAnd now you have some nerve to implement a Censorship feature giving Trolls, Hackers and Abusers the ability to punish your consumers before said accusation is heard by a game moderator or administratorThis is abuse negligence, censorship and violation of constitutional lawYou communists need to get out of the USA if you cant write or lack the moral compass to create a Terms of Service that dont violate out rightsNo matter the outcome here, or in a court you will pay for deceit and aiding and abetting hackers to target me and my family, having piss poor customer service for dedicated players So no, I wont be using your support services ever againWe have others means, and a legal system that can deal with your corruptionYou cannot punish consumers for speakingAnd you cannot do it beofre the accusation against them is heard firstAnd it is unethical to allow your player base to do it to each otherAnd your Miss Handling of punishment for [redacted] , guild master of the [redacted] guild on and its attacks against me and my family are deplorableREJECTED! Regards, [redacted]

Hello, We definitely understand the position that no one wants to have their account closed, and it is not an action that we take lightly However in order to protect the integrity of our games, we will do so We have reviewed the matter again and we have arrived at the same conclusion According to Blizzard’s internal logs, the records show that an unauthorized third party program was detected when the account logged into the game server Upon review of the logs for the account, Blizzard has discovered that the access matches the customer’s play patterns Blizzard has determined that the account shall remain closed on the basis that the account was not compromised and its subsequent use of the unauthorized program This action is taken in accordance with the Battle.net End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html) which all users must agree to upon creating a Battle.net account We do seek to assist whenever possible, but the nature of account closures does mean that we must limit the number of appeals we will investigate Multiple representatives verified the the closure was warranted in this case.As the closure is a result of a violation of the End User License Agreement, a refund would not be a service we offer.Regards,Customer SupportBlizzard Entertainment

Greetings ***,Looking over your Battle.Net account, which is under a separate email address, I am not seeing any reported issuesThe only issue created within the last days stemmed from the forum suspension, which I would like to address first When I reviewed that forum suspension, we were able to locate a string of posts that displayed a markedly hostile attitude towards the rest of the forum visitorsNo issues were stated there, either After a string of such vitriolic posts, we applied a suspension to the account to hopefully curb this behaviorRegarding the issues you’re experiencing, we have been provided with no information through our forums, through webchat, or through this complaintWithout this information, Blizzard is unable to address this complaint However, if this is a technical issue, I would strongly encourage to resubmit another webchat, and explain what the circumstance is With this information in hand, we will be able to address any technical issue you may have

After investigation into the account it appears that all of the games that were mentioned are currently on and available for playWhen viewing the login history it looks like the games have been logged into during the past few days which should mean that they were playableHowever, if there are any issues accessing any of the content or your connection is not stable we are more than happy to trouble shoot any technical issues if you contact our customer support directlySome changes were made to game to allow a 'free to play' option for all of our customers but the game itself should not have changed even if they were purchased in the past

Hello,Thank you for taking the time to reach out to us regarding a quest in Hearthstone.We understand you have an issue with the quest for Maiev ShadowsongThere just so happens to be a bug with this quest where it disappears after long periods of no playAs this is a verified bug, I have added the hero to your accountThe next time you log into your Hearthstone account, you should have access to use this rogue hero.We apologize this was not addressed on the contact we received on 9/11/17, but we are happy you reached out to shed more light on the matterThank you for your continued support of Blizzard games and have fun!Sincerely,Blizzard Entertainment

After reaching out to the customer, [redacted] confirmed this has already been addressed by her bankBlizzard will fully cooperate with the financial institution and return those funds [redacted] has also been provided with instructions on how to reach our Customer Service team, using the "Contact Us" or "Support" links at the bottom of every Blizzard website

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [You don't seem to understand or care as to why I am upset in this matter as I knew you wouldn't just as I stated you don't care about the fans and loyal people who play this gameyou can review all you want your computers information will always be the same and yet the fact that I didn't cheat will always be the samethat isn't the problem the true root of the problem is all the cash I game you guysi paid for tons of game time up front and paid cash for gold to play the game not to mention all the cash I gave you for mounts and petsi also did all this for my brother who never started playing the game because I was banned by your clearly broken systemi don't care that I can log on and play that would mean all the prepaid game time I paid for is gone and I have to waste money on you again which will also risk me losing againyou just don't get it and never will and I'm not the only one that thinks so you have nothing but bad reviews on the Revdex.com website and with minutes of googling I have found nothing but people saying horrible things about you guysnow I will be honest I did find some where you actually helped people but more than 90% is all you stealing from players which to me is more proof of how corrupt you system isand again I don't care if my mounts and pets are in the game still you have taken so much money from me I wont give you any more so said mounts and pets are uselessi will never play WOW or any blizzard game again because you apparently cant be trusted with my money and have refused to help me in any way just play the blame game I have tried time and time again to get help from you and maybe get to the root of the problem but you guys swear your clearly broken system is 100% fool proof with no flaws and lets both be honest we know that is far from true when it comes to computersbut that doesn't matter and you don't care well thank you blizzard for showing me your true face I will be sure to let everyone know who you really are ] Regards, [redacted]