Blizzard Entertainment

On 11/26/14, Blizzard’s Customer Service department has reopened the account,reset the password of the account and notified the customer to enhance thesecurity of the password Thisnotification was sent to the customer at his registered email address.As per the battle.net Terms of Use, the customer is ultimately responsible for thesecurity of the Account: During the Account creation process, you may be required to select a unique usernameand/or a password (collectively referred to hereunder as “Login Information”),and you may not share the Account or the Login Information with anyone otherthan as expressly set forth hereinYou are responsible for maintaining theconfidentiality of the Login Information, and you will be responsible for alluses of the Login Information, including purchases, whether or not authorizedby youIn the event you become aware of or reasonably suspect any breach ofsecurity, including without limitation any loss, theft, or unauthorizeddisclosure of the Login Information, you must immediately notify Blizzard byemailing http://www.battle.net/supportTo protect your account fromunauthorized access, we have developed free authenticators that you can use ifyou have a mobile deviceIf you wish to download a free authenticator, pleasevisit https://us.battle.net/account/support/mobile-auth-download.htmlIf the customer requires additional assistance regarding account security, please contact Customer Service at: https://us.battle.net/support/en/article/contact

We had our character specialists review the matter and discovered that there was an issue with the character notreceiving the garrison quest Our character specialists are currently working on resolving this issue and willsend you a notification when they have completed the fix.We sincerely apologize that we were not able to resolve the matter from your previous issues As a result, we are offering eighty-two days (82)of compensation time to the account If you have any questions about the character fix or the compensation time, pleasecontact customer service by submitting an in-game ticket at: https://us.battle.net/support/en/article/contact

Greetings [redacted] , When an account is suspended or closed, we take every precaution prior to doing so, to ensure that our fellow players are not unfairly penalizedThe follow up to that process is also providing a reasonable number of reviews when an appeal is filed by a playerThis is to ensure that our customers are receiving the necessary attention but not impacting our ability to assist othersIn this case the account was fully reviewed as requested and the results were found to confirm the account was using a third party programClosures of this nature do not provide a great amount of detail as often that same information is used to counteract our efforts to prevent exploitation in the first placeIn this case I can confirm that a review of the account reveals this account was exploiting and it will not be restoredAny additional contacts on this specific case would be refused additional reviewAny other issues that arise are more than welcome to be submitted to our customer support team

Hello ***, I am sorry to hear of the difficulties you've been having both with the game and getting in touch with Customer Support I understand it is an issue connecting to [redacted] games This is something we can likely resolve through troubleshooting once we get in touch with you so that you can continue to enjoy the game Because responses are limited on the Revdex.com site I'm going to send an email to the email address provided from [redacted] to get that conversation started Keep an eye out for that and we can set up a time to get in touch by phone or see if we can resolve the connection issue through email, whichever you prefer Thank you for your time!

Blizzard Entertainment’s scope of support for the game Heroes of the Storm is intentionally housed on the community forums and in general we do not provide direct assistance for in-game technical issues However, we do provide support through the published articles on our Support Site which can be found on this [redacted] and on our Technical Support Forums found here [redacted] We understand that technical issues can be frustrating and if this connection issue is affecting their play negatively, you can submit a callback request, request a live chat, or submit a ticket using this link: [redacted] Be advised, that not all issues can be resolved through Customer Support For example, if the issue is related to a customer’s ISP or home network, you will need to reach out to your Internet Service Provider or hardware manufacturer for more assistanceIn regards to the request for a restoration of Heroes League points that were lost due to disconnection, this is not a service that Blizzard Entertainment can provide no matter the cause of the loss

We have reviewed the matter again and we have arrived at the same conclusion According to Blizzard’s internal logs, the records show that an unauthorized third party program was detected when the account logged into the game server Upon review of the logs for the account, Blizzard has discovered that the access matches the customer’s play patterns Additionally, several in-game tests were performed by Blizzard’s staff that showed that the actions on the account were automated by a third party application Blizzard has determined that the account shall remain closed on the basis that the account was not compromised and its subsequent use of the unauthorized program This action is taken in accordance with the [redacted] End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html) which all users must agree to upon creating a [redacted] account

Hello, The information that we provided in our last response remains trueIf the customer wishes to submit this as a bug report to the developer team, she is more than welcome to do so at this link: https://us.battle.net/support/en/article/Once the bug report is submitted, the developers will be able to investigate this as a possible bug and determine what the next step should beThis is not something that a Game Master or Customer Support can assist with, and it needs to be reported up through the bug report link so that the proper department can investigate

Battle.net Balance cards sold in retail outlets are considered to be gift cards and taxes should only be applied when the funds from these cards are used to purchase goods and services on Battle.net If [redacted] was charged for taxes when purchasing his gift card it would be an error on the part of the retailer that sold the card and we encourage [redacted] to reach out to this retailer to bring this issue to their attention In order to provide a resolution for [redacted] ’s issue, Blizzard has provided a refund for the total amount [redacted] added tocover the taxes for his purchase The amount of $will be returned to his original payment method ysed within 5-business days Any future purchases made on Battle.net will be subject to any applicable taxes as agreed upon in the Battle.net End User License Agreement [redacted] and Battle.net Terms of Sale [redacted] Please note that all Battle.net Balance cards do state that the use of Battle.net Balance is subject to the Battle.net Terms of Sale which expressly states that the end user is responsible for all Federal, State and local taxes for purchases of goods and services made on Battle.net

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Until now Blizzard do not seem to provide any details on which third party software was flagged.I still claim innocence and I have no third party software, I am also willing to give full access to my computer in order for them to see what are the software that was flagged and if it really affects the game in any wayI have been fighting cheaters since when I was moderator on the zone for age of empires seriesAlso I have witch hunted hackers for many years on the busiest CS1.0-presteam counter strike gameOf course during my master and Ph.DI played a bit less and came back to gaming casually with Dto take stress out of my real life job as director of a biotech companyBlizzard is wrong on this oneCoincidence or not the day I installed my new Bluetooth [redacted] Aura on my iMac I got banned few games laterAgain, I am willing to put my computer at their disposal so they see why I was flagged and correct this mistakeI have never ever used, downloaded nor agreed to a third program that is in any way interact with this gameSince Blizzard refuse to share their evidence, why don,t they access my computer and play the game or look into it from my side of the game maybe than and only they will know what triggered this unacceptable wrong and unfair ban Regards, [redacted]

Hello all,Toxicity in our gaming communities is something Blizzard Entertainment takes seriouslyWe know exactly how fast one's gaming experience can change from one negative interaction with another playerAll it takes is one negative interaction to make somebody want to walk away from playing our gamesThat's pretty a pretty significant impact.When it comes to reporting players in Overwatch, our PC players have two ways to report harassing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowIn the United States it is unlawful to impose punishment on a Individual without first reviewing the complaint, not afterSee you in Court Blizzard, and if that dont work, ill be glad to resort to options that definitely willYou can expect me Regards, [redacted]

On November 12, 2014, Blizzard has transferred the Virtual Ticket license to the customer’s account at: [redacted] @gmail.com since the account, [redacted] @comcast.net had no game licenses to apply the in-game rewards We apologize for any inconvenience that may have been caused and if there is any additional support we can provide, please contact our Customer Service department at: https://us.battle.net/support/en/article/contact

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below "We discovered that one or more characters were identified exchanging, or contributing to the exchange of, in-game property (items or gold) to known exploitive accounts."As MMORPG, World of Warcraft encourages players to interact with othersIt is true I bought and sold items with gold, through auction house or trade, but there is no way to know whether the accounts which players hold are exploitive or notJust "exchange of in-game property to known exploitive accounts" (and such accounts are NOT known to players) is the reason for ban, every market the Kouachi brothers (the attackers of [redacted] in Paris) visited should be considered as possible terrorist base and every merchant in Paris, therefore, should be arrestedI have no idea which exchange the Blizzard company is talking about - I have asked to state the exact action I did million times - and players should not be responsible for exchange of in-game property with in-game currency, exploitive-only-known-to-Blizzard account."Blizzard does not recognize any purported transfers of virtual property executed outside of a Game, or the purported sale, gift or trade in the "real world" of anything that appears or originates in a Game"Like I have said trillion times, the only times I use "real world" money is when I pay my monthly subIt is really infuriating me that the company is just restating what is written on Terms of Use over and over againI have read Terms of Use several times and none of my actions violated the termsI have not made any transfer of virtual property for "real world" currency or anythingI have no way to prove I have not done anything because I have not done anything, but if the company still believes I made such transfer, please get a proof such as financial transaction or anythingI am tired of reading "You did this because I say so" type of argument.I highly condemn the wrongful actions Blizzard has taken, and make demands below :Immediate removal of my banFormal apology by vice president or higher rank Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowBecause they saying my account is hacked but it is and will not change my gamingtag Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] some of these "changes" are only to benefit Blizzthey took away gold missions because they dont like their players making gold.....this has absolutely nothing to do with their newest expansionthey removed the pieces of the old game that were inconvenient to themthe rest is their business....change classes watever...but this...this is something different....there is also the fact that I cannot even play the game there is so much lag from this patch....ive paid money alrdy...now the game is unplayableyet another ploy to force customers to buy newestshould not be allowed to happen

We appreciate the followup We would like to reiterate that the item the customer was trying to buy is considered a premium item and is not purchaseable with a coupon code We are sincerely sorry this was not noted on the store pageWe are doing everything we can to get this corrected on the site so that future customers do not experience this frustration We thank you again for the feedback.Blizzard EntertainmentCustomer Serviceshttp://us.battle.net/support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern,We can play this "he said she said schtick as long as you like"; there will be no resolution to this matter until: 1.) The ingame currency that you summarily, unfairly & unjustifiably stripped from my account is returned 2.) The game time tokens that you summarily, unfairly & unjustifiably stripped from my account are returned 3.) The money you charged for services not rendered is refunded.Furthermore, I maintain that I have done nothing wrong - and that your "detection methods" are wrongI have simply been singled out because I am disabled, and am afforded the ability to play long hours.Regards, [redacted]

Greetings,Frame rate is tied to a local computer’s performanceAn outside influence, such as an unauthorized breach of your system, could affect your computer’s performance, but it is not an account setting in any fashionI looked over your account, and I do not see any cases recently createdI would strongly advise you to contact our technical support team to assist you with your PC version of our games If you are playing Diablo on the console, please reach out to the console’s manufacturer for framerate troubleshooting steps