Blizzard Entertainment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] If your company fails to see the injustices it has done to myself and the literally THOUSANDS OF OTHER PLAYERS, then I hope your company rots in hell It is beyond corrupt, you delete posts made by your players, not because the topic is inappropriate but because you don't like the truth they speak about your greed and what you've done to the game I was not asking for excessive compensation, just a refund From here on out I will do whatever I can to see that you lose business well beyond the dollars I was cheated out of due to your horrible, unmentioned changes.Good luck in deleting posts that are on dozens of other websites about your now terrible gameRevdex.com, thank you for time and effort but it obviously is falling upon a company with no morals

Greetings,We have reviewed the matter again and we have arrived at the same conclusionIn this case the game has been played regularly since the purchase over two months ago, and you agreed to a Terms of Use which states all sales are finalI'm afraid a refund is no longer something we can provide at this point.Hopefully this further clarifies our stanceIf you have any additional questions please let our support team knowBest of wishes.Best wishes,Customer SupportBlizzard Entertainment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'm not sure how many ways to say I purchased a product and am now being denied its useI expect a refund for a product that is no longer functionalA system that takes your money for a product and service and then refuses to provide that service and product and offers now refund is criminal.Keep the account suspended, I have no wishes to do business with Blizzard as I indicatedRefund the money Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Hello Blizzard, I have at many occasions seek the name of the application that you have claimed is a 3rd party application that violated end user agreement Each time, you have ignored the question and why is that? I am rejecting this because my account has been unfairly closed and I am surprised that someone doesn't take a deeper analysis or provide a better explanation I have stated that I have spent way more than the cost of [redacted] games licenses on your [redacted] game and hence illustrate I am a active consumer I am invoking my consumer rights to have answers to the questions To be fair and honest, even if the account was to become active again, you will use the same excuse to penalize me because this is a positive and I have no idea on what is flagging me I am seek the reinstatement of my [redacted] account Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I acknowledge that you guys know you messed up, but its not my mistake or fault that your company did not cross your t's and dot your I'sthe one code it self has NO restrictions or terms, nor does the website.] Regards, [redacted]

Greetings, as we mentioned before we cannot verify any physical purchase or missing product. We will not be able to offer a replacement.

Greetings,We have reviewed the matter again and we have arrived at the same conclusion We have determined that the account shall remain suspended on the basis that the account was not compromised and its subsequent use of the unauthorized programMultiple representatives, including senior level support, verified the the suspension was warranted in this caseThis action is taken in accordance with the Battle.net End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html) which all users must agree to upon creating a Battle.net account Hopefully this further clarifies our stanceIf you have any additional questions, please let our support team knowBest of wishes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find the complaint has been resolved, thank you for helping me with my complaint Regards, [redacted]

Greetings,We have reviewed the complaint and request from [redacted] and we have reviewed his account and the associated account suspensions The suspensions to both World or Warcraft accounts are for violation of our EULA regarding the use of third party software, also known as "hacking" or "botting." These programs are in direct violation of our EULA and they pose a threat to legitimate and fair gameplay for all of our customers EULA: http://us.blizzard.com/en-us/company/legal/eula.html [redacted] account has been reviewed by multiple agents and by our risk analysts and each review the suspensions have been deemed accurate and no overturn will be provided As these accounts have been found in violation of our policies and EULA, no monetary compensation will be offered Blizzard Entertainment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My username / player name is " [redacted] "; I am on the [redacted] serverPlease look up my accountI have only won about 1/of my Ranked gamesIf the matching were accurate, there would be no reason to win only 1/of my gamesSimply posting on your developers' page would do nothing to solve thisYour matching is clearly flawedThere is no reason for ANY player, no matter how unskilled, to only win 1/of their games when fairly matched Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Why are you still saying 3rd party programsThe account [redacted] wasn't banned for thatI have your emails to prove itThis is just further evidence that your company doesn't listen to its customers and why I can't get my issue resolved] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] All the virtual goods I purchased was used for less then a month before I was accused of cheatingWhy would I want to return in six months after being accused of using some bs third party program? And one item was a pre order which means I did not receive any and I mean any of the content which have not been released yetIt was a pre order, Nothing was received

Hello!We definitely understand your concern In many cases our own security procedures will detect suspicious charges and we will automatically not claim the funds In those cases any pending charges you see should return to you in hours, based on your financial institution's policies If that is not the case, and the charges remain on your statement after hours we will happily investigate and see about refunding the purchases This medium is not secure for payment information, and we do not have enough information now to locate the charge and provide a refund You can request a call from our Customer support at https://us.battle.net/support/en/help, select Battle.net in the first section, then Payments in the second section In the drop down that comes up select 'Unauthorized Charge' then hit 'Select a channel' The option for a phone callback is there Once you hit that, a representative will be in touch, usually within minutes We do it this way to eliminate hold times They can search on the payment information, find the charges and assist with the unauthorized purchase If that does not work, reply here and we will be in touch by email to set up a good time to callRegards,Customer SupportBlizzard Entertainment

We have reviewed the matter with asupervisor and have determined that the account is not eligible for arefund The flying mount was purchasedand used in-game for a substantial period of time in Mists of Pandaria Furthermore, Blizzard announced that therewould be no flying mounts for Warlords of Draenor on April 25, Our Community Representative posted thisinformation on our forums at: http://us.battle.net/wow/en/forum/topic/ [redacted] 39?page=5Blizzard hosts an online supportforum where customers can post game play suggestions, feedback or generalissues The customer may leave feedbackon our site regarding any changes to flying mounts World of Warcraft is a persistent world,changing with periodic updates to the softwareThese updates may include additional content, bug fixes, class changes,class rebalancing and game mechanics changesIf there any new announcements regarding flying mounts, we will provide thatinformation on our website at: http://us.battle.net/wow/en/

We understand that ongoing in-game harassment can be distressing which is why Blizzard Entertainment’s Customer Support Department has policies and procedures to address harassment of this type These policies focus on penalizing the person who has violated our in-game policies and Terms of Use It is not necessary, recommended, or encouraged to transfer or rename a character if one is the victim of harassment This is because it will not dissuade or prevent harassment from occurring Instead, we ask that the customer report any ongoing in-game harassment to our Customer Support staff and ignore the offending player This prevents any communication between the two parties across the entire account If this ignore is somehow bypassed, we encourage our customers to report this as soon as possible as this circumvention is not tolerated and can merit stiffer in-game penaltiesIf this customer decides to return to playing World of Warcraft and they are harassed in any way, we ask that they please utilize the aforementioned avenues to report the harassment and protect themselves from further in-game harassment

Greetings ***, I have looked into the statements made on the forum post in question. In this post, I found a few statements of concern. - Multiple statements indicating another user of the forums had below-average intelligence. ... - Defamatory, ‘callout’ language towards another user. - Implying another user was illiterate. None of the above statements are conducive to a constructive environment, and such nature does go against our Terms of Use. If you’d like, I can provide specific statements that violate the Code of Conduct, but as the RevDex.com posts these reply publicly, I will send them to your email if desired. With that in mind, this forum suspension is in line with Blizzard’s policy; we will not commute the penalty. I also reviewed the contacts you had with our staff, and I will follow up with their supervisors with any coaching points I found. Thank you for your understanding.

We have reviewed the matter again and we have arrived at the same conclusion According to Blizzard’s internal logs, the records show that an unauthorized third party program was detected when the account logged into the game server Upon review of the logs for the account, Blizzard has discovered that the access matches the customer’s play patterns Additionally, several in-game tests were performed by Blizzard’s staff that showed that the actions on the account were automated by a third party application Blizzard has determined that the account shall remain closed on the basis that the account was not compromised and its subsequent use of the unauthorized programThis action is taken in accordance with the Battle.net End User License Agreement ( [redacted] ) which all users must agree to upon creating a Battle.net account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Again, I appreciate that you’re trying your best to clear the situation, but my issue still stands, as I have been banned unfairlyIf I were some punk kid cheating and causing trouble in games, I assume I’d move on to purchasing a different account at this point, and wouldn’t humiliate myself trying to defend my innocenceLiterally, at this point, the only reason for which I’m still here trying to plead for myself is because of my friends and loved ones in WoW, as I wouldn’t want to drift away from them or find a different hobby, because if it wasn’t for them, I would’ve stopped after seeing you have no interest in helping me recover my legitimate account.I have offered anything from my perspective as to why this could’ve happen, and furthermore, as to why this happened, namely that phishing fake Heroes of the Storm promotional mail that got ahold of my information, which for some reason, my antivirus did not trigger, as it didn’t install anything on my machine, so probably the website itself was the scam.So, in the end, I understand you believe I’m guilty, although I don’t agree, obviously since I’m not, but I just wish you could leave your prejudice and somewhat tunnel vision when it comes to the faith you have in your systems to look into my actual concern, that if anything shady took place on my account, it was not done by me, nor with my knowledge or blessing Regards, [redacted]

Greetings,Our policy of all digital purchases being final can be found at the link, http://us.blizzard.com/en-us/company/about/termsofsale.html under Section B, article There is no time limit in which one can ask for a refund, all digital purchases are considered final the moment they are made We can sometimes make exceptions if there is an issue that is reported quickly, but such requests are considered on a case by case basis We have reviewed the matter again and we have arrived at the same conclusion In this case, I'm afraid too much time has passed since the initial purchase for us to be able to assist with a refundWe hope that that this clears up any concerns regarding our stance on refunds

An investigation into the allegations contained in the complaint of the customerhas revealed the Account was found to be employing a thirdparty program that modifies the actions in the game When the account was logged into the gameserver, Blizzard’s system detected a third party program that has been prohibitedfor use in conjunction with Hearthstone (the “Game”) by Blizzard The use of these programs harms the gameenvironment and gives the player unfair advantages over other players.According to the Battle.net Terms of Use Agreement which all subscribers agree to uponregistering an account to play Hearthstone, “You agree that you will not, underany circumstances: (A.) use cheats,automation software (bots), hacks, mods or any other unauthorized third-partysoftware designed to modify the Service, any Game or any Game experience.” For additional information on the Battle.netTerms of Use, please visit: [redacted] Even if this behavior is the result of a third party accessing theaccount instead of the registered user (for example, a friend, family member,or leveling service) then the account can still be held responsible for thepenalty because of the impact it had on the game environment TheBattle.net Terms of Use is located at [redacted] which was accepted when the Game was installed and theaccount(s) established states that, “You are responsible for maintaining theconfidentiality of the Login Information, and you will be responsible for alluses of the Login Information, including purchases, whether or not authorizedby youIn the event you become aware of or reasonably suspect any breach ofsecurity, including without limitation any loss, theft, or unauthorized disclosureof the Login Information, you must immediately notify Blizzard by emailing [redacted] .”Due to use of the third party program, Blizzard terminated the account on 2/6/ A notice of Account Closure detailing theTerms of Use violation was sent to thecustomer’s registered email address on that day Any disputes of this action or furtherinformation on exploitive activity, please visit the Account AdministrationOverview and contact page here: [redacted]