Blizzard Entertainment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Is there any consequences that will be done to the company for the advertisement? It seems that all is done is a simple explanation on what they are trying to get away with just by saying "they are working on it."] Regards, [redacted]

Blizzard has reviewed the matter and hasissued a refund for a purchase of Diablo III: Reaper of Souls in the amount of $ This refund was processed on February 6, Please allow 7-business daysfor the refund to appear on your credit cardFor any inquiries regarding the status of the refunds, please contactcustomer service at: [redacted] If you wish to contact customer service regarding the matter, please visit our website at: [redacted] to get started

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Again you are wrongI don't know how many times I have to repeat myself but you are wrongI do NOT cheatWhen my game is active it is me actively playing the gameThere are positives and you know it yet you won't admit itYou are not only [redacted] me out of my game time accusing me of something I did NOT do but you're also ripping me off of the money I paid for the game and the expansionHad I been a cheater why would I be going through all this trouble to get my account back? I'm not a high level playerI'm not a clan leader or anything importantAgain I'm just an old disabled vet that uses the game to occupy my mind when I'm aloneI am NOT a cheater and you people are wrongI want my account activated or my money reimbursed.] Regards, [redacted]

We have reviewed the account brought up in order to confirm the situation. According the Blizzard's logs, an unauthorized third party attempted to access the account. In order to keep the account information secure, Blizzard locked the account for security purposes.We received a contact from the... account holder afterwards through our ticketing system and verified the account security and updated the account information. During the process this process we unlocked the Blizzard account, but the World of Warcraft remained locked. As this account has been secured and verified, we have now unlocked it. This account can be accessed at anytime.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Is this a joke?If you actually took some time to [redacted] the original complaint, I already referred to that exact web page [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with this resolution.The game subscription and credit card payment option was deactivated on my end.Blizzard has made unauthorized charges to this credit card for almost two years, admits to doing this, admits to the service not being used for the entire duration - then refuses to pay back the money that they were not authorized to take in the first place.I have tried to resolve this issue several times directly with Blizzard, and was unsuccessful each time.I want to be reimbursed for all of the money Blizzard charged to this credit card without authorization Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I dont understand what the issue is These transfers were not performed by me, period A complete reversal may not be possible, but transferring my characters back where they SHOULD STILL BE is very possible Blizzard does this hundreds of times a day, for a profit of course I find it pathetic that they expect me to pay AGAIN for transferring my characters back to their correct server Regards, [redacted]

This customer did purchase one of our WoW tokens and exchanged it for $15 worth of credit. This credit can be used to purchase any of our store products for USD. If the funds from one token does not cover the full cost of a specific item there is no way to split the payment with another payment... method. However customers are able to manually add more balance to their account to cover the cost. We will not be offering a refund for this token. All balance has been applied correctly. For more information on the WoW tokens and Battle.net Balance please visit. https://battle.net/support/en/article/7466https://us.battle.net/support/en/artic...⇄

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] My name is: [redacted] World of warcraft battletag (account): [redacted] World of warcraft server: [redacted] World of warcraft charactername: [redacted] [redacted] [redacted] account mail [redacted] I have played on one of those characters the last few days.I have no idea why they gave me a ban.They dont even want to explain or react on anything im asking.They are trying to wriggle it(As you can see in the attachment)Iam playing World of warcraft for about years, and payed around €2000,- +I even bought a new expencion when I got banned! They crushed my trust in them!I cant just let them do this,They cant just ban peoples without even a good reason.This ban is not a good reasonThey dont come with prooveNothing.If there is more information needed, I will send it

Thank you for reaching outFrom the description you provided, it appears you're having an issue with a console version of [redacted] There are things you are able to check on your end for connection issues, which can be found on [redacted] support site: https://us.battle.net/support/en/article/ [redacted] Alternatively, if you wish to instead contact Blizzard directly, please do so at: https://us.battle.net/support/en/help/product/ [redacted] /907Blizzard has technical specialists who are happy to investigate this for you, but be aware that it being console, you may also be required to reach out to Microsoft [redacted] Support: http://support.***.com/conta

Greetings ***!I know you are eager to get your hands on the [redacted] Unfortunately we do not know the specific details on when and how many will be restockedYou best bet is to keep checking the website for the [redacted] In regards to us removing the item from the shop it appears this was done to help with some customer confusion as it has been out of stock for some time nowI do apologize for the inconvenienceAbout having a wait list or to preorder the [redacted] this is not something we can do at this timeI do hope the [redacted] comes back sooner then later and you are able to get one

Thank you for sharing your experience while playing [redacted] *It seems there may be some frustration on our process because of the amount of visibility on the matterWhen a player is reported, we do everything possible to understand the situation and determine what actions are appropriate, if anyThis can cause a bit of a disconnect, as perhaps an account you reported isn't penalized immediately, the way you want, or at all.There are many factors that go into us making a decision as strong as the removal of a player from our gameWe fully support our game communities and desire to keep them strong and healthyPart of that means ensuring we are being equitable to all playersThis does not mean nothing was done, nor does it mean it will beBut we also respect the full privacy of each account and will not share that with other players just as we uphold the integrity of your account.In short, these reports are effective and we take each and every one into accountThat will not always mean that the outcome will match what is expected from that reportWe rely on our community for your valuable reports and will continue to use them to maintain the integrity of our gameThank you again for reaching out

An investigation into the allegations contained in the complaint of the customerhas revealed the Account was found to be employing a thirdparty program that modifies the actions of characters in-game When the account was logged into the gameserver, Blizzard’s system detected a third party program that has beenprohibited for use in conjunction with World of Warcraft by Blizzard The use of these programs harms the gameenvironment and gives the player unfair advantages over other players.According to the World of Warcraft Terms of Use Agreement which all subscribers agree toupon registering an account to play World of Warcraft, “You agree that you willnot, under any circumstances: (A.) oruse cheats, bots, “mods”, and/or Hacks, or any other third party softwaredesigned to modify the World of Warcraft experience.” For additional information on the Battle.netTerms of Use, please visit: http://us.blizzard.com/en-us/company/legal/wow_tou.htmlUnder these circumstances, the account was terminated on 3/15/ A notice of Account Closure detailing theTerms of Use violation was sent to thecustomer’s registered email address on that day As of 12/15/14, this account has been reviewedmultiple times by Blizzard supervisors and we will not be overturning thepermanent closure for any reason Foradditional questions on how Account Administration can assist you, visit http://us.battle.net/support/en/article/account-administration-overview for more information

Hello, We definitely understand that there will be disagreements over whether a suspension is warrantedWe have no desire to unnecessarily or unfairly hand out suspensions or account closuresWe will do so however to protect the integrity of our games Blizzard in this case has made the determination that the terms agreed to to use the World of Warcraft accounts were violated to the detriment of the game and other playersWe are confident in the decision and the previous responses that Customer Support provided through other contact channels The suspension will remain, the accounts will be accessible again at the previously communicated date.Regards,Customer SupportBlizzard Entertainment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This does not help me access battle.net in any wayIt is still asking a "security" question for which there is no answer"What is your childhood nickname?" I had noneMy best attempts at guessing how I would initially responded (none?) don't let me in, so this does not help Regards, [redacted] ***

On November 13, 2014, many of our players experienced technical issues which prevented them from logginginto World of Warcraft Furthermore,once players were able to log into the game, they experienced long queue timesto enter the game servers To resolve theseissues, our engineers had to apply several optimizations to our infrastructurein order to improve performance We arecurrently monitoring our servers 24/to ensure that everyone has an enjoyableexperience In response, our community representatives began issuing Warlords of Draenor Launch updates toinform our players of any issues that are occurring.Those updates can be foundon our World of Warcraft forums at:http://us.battle.net/wow/en/forum/topic/15269358511http://us.battle.net/wow/e...⇄ Blizzard released a patch on November 17th, to address any bugs, crashes andlatency issues that might have occurred Please visit our webpage at:http://us.battle.net/wow/en/blog/16561637/603-hotfixes-november-17-11-17-2014...⇄ review this information.On November 18th, Blizzard addressed the community regarding the recent launch issues We posted this message on our forums at: http://us.battle.net/wow/en/forum/topic/15269759060We have added five (5) days of compensation time to all players that had an active subscription duringlaunch We sincerely apologize for any inconveniencethat may have been caused Thank youvery much for your understanding and patience during this time If there are any issues claiming thecompensation time, please contact Blizzard’s Customer Service department at: https://us.battle.net/support/en/article/contact

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 1.) Blizzard claims that an "unauthorized 3rd party program" was detected with "access that matches customer's play patterns" when no 3rd party program was used.2.) Blizzard claims that "the actions taken on this account were accurate and that the actions taken were in accordance with the Battle.net End User License Agreement" http://us.blizzard.com/en-us/company/legal/eula.htmlI would point out that:1.) This is the 3rd time Blizzard has incorrectly & without prior notification - banned both mine and my wife's account incorrectly.2.) I do not know how legally they can charge for something; not provide it; and then claim via a claus in their EULA (which has been recently modified) that they are not liable for refundsThat is credit card fraud/theft.3.) This is no provision in their EULA that states that they can & will strip down an account when it's banned for any reason.Furthermore, I will not consider the matter resolved until:1.) The money taken for the month of services not rendered is refunded.2.) The months of game time legally earned within the context of their ingame parameters is returned.3.) The ingame currency that was summarily stripped off of both accounts is returned.In summary, we have done nothing wrong and have been penalized for no wrong doingThe last time Blizzard Banned one of our accounts for "Third Party Applications", it was due to a rootkit virus infection that we did not know we had Regards, [redacted]

Greetings [redacted] , We have reviewed the matter again and we have arrived at the same conclusionAccording to Blizzard’s internal logs, the records show that an unauthorized third party program was detected when the account logged into the game serverUpon review of the logs for the account, Blizzard has discovered that the access matches the customer’s play patterns.Additionally, several in-game tests were performed by Blizzard’s staff that showed that the actions on the account were automated by a third party applicationBlizzard has determined that the account shall remain closed on the basis that the account was not compromised and its subsequent use of the unauthorized program.The removal of goods and the suspension applied to the account were taken in accordance with the [redacted] Terms of Use ( [redacted] ) which all users must agree to upon creating a [redacted] account.In addition, notification of this removal was provided at the time of the suspension's removalYou may reference "Ownership(/Selling) of the Account or Virtual Items" under Section 8."...You agree that you have no right or title in or to any such content, including without limitation the virtual goods or currency appearing or originating in the Game, or any other attributes associated with any Account..." For your request of returned game time, you may reference "Termination" under section 10."...In the event that you terminate or breach this Agreement, you will forfeit your right to any and all payments you may have made for pre-purchased game access to [redacted] You acknowledge and agree that you are not entitled to any refund for any amounts which were pre-paid prior to any termination of this Agreement..."

Greetings , I wanted to let you know that I have received your case regarding your account closureIn your case, you have requested the action be modifiedI want to let you know that I and several of my peers have looked deeply into this issue again, and we have come to the same conclusion.Several different representatives have independently investigated your issueThey, and myself, verified the infraction took place, and the penalty was correctly applied These investigations include a review of the loglines generated by the server when a player does anything in gameGold trade, any item acquisition, killing a bossThese all generate a log line we can use in these investigation Since they're all server created, they're all impartial, and mechanically createdWe are unable to provide exact log lines or research methods used to prove the action is correctThe reality is there are groups of people working to undermine our game, and the rules put in place to prevent exploitationWe need to keep our information confidential and out of the public eyeThis is to avoid having our verification methods brought to light and circumventedThis is a frustrating necessity; I understand the desire to know what happened, but we cannot release that information.As this suspension was the result of the violation of our terms of use, which all players agree to prior to signing into the game, we do not refund game time affected by this violation

On November 13, 2014, many of our players experienced technical issues which prevented them from logging into World of Warcraft Furthermore, once players were able to log into the game, they experienced long queue times to enter the game servers To resolve these issues, our engineers had to apply several optimizations to our infrastructure in order to improve performance We are currently monitoring our servers 24/to ensure that everyone has an enjoyable experience In response, our community representatives began issuing Warlords of Draenor Launch updates to inform our players of any issues that are occurring Those updates can be found on our World of Warcraft forums at: http://us.battle.net/wow/en/forum/topic/ http://us.battle.net/wow/en/forum/topic/ Additionally, Blizzard released a patch on November 17th, to address any bugs, crashes and latency issues that might have occurred Please visit our webpage at: http://us.battle.net/wow/en/blog/16561637/603-hotfixes-november-17-11-17- to review this information On November 18th, Blizzard addressed the community regarding the recent launch issues We posted this message on our forums at: http://us.battle.net/wow/en/forum/topic/ Lastly, Blizzard has issued a refund for the pre-order for Warlords of Draenor in the amount of $ Please allow 7-business days for the refund to appear on the customer's credit card For any inquiries regarding the status of the refunds, please contact customer service at: https://us.battle.net/support/en/article/contact