Sign in

Blizzard Entertainment

Sharing is caring! Have something to share about Blizzard Entertainment? Use RevDex to write a review
Reviews Blizzard Entertainment

Blizzard Entertainment Reviews (279)

We have reviewed the account to ensure accuracy When the account was closed, all payment information was removed from the accountThere have been no charges on this account since August 10, 2016, which was days before the account termination Again, the account was closed due to breach of contact and violation of our Customer Support Interaction policy that governs the behavior in customer/business interactions Customer was repeatedly warned about this behavior, and despite these warnings, continued the behavior Due to this, the account was closed and our business relationship was terminated EULA: http://us.blizzard.com/en-us/company/legal/eula.htmlCode of Conduct: https://us.battle.net/support/en/article/200527Blizzard Entertainment

We also went ahead and reset the secret/answer question so that the player can re-enter this information on our website If you encounter additional issues with the password reset or the secret answer question, please contact customer service at: https://us.battle.net/support/en/article/contact

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [If the account was found to use 3rd party unauthorized software then your Technical Support Team must tell me which software was detected, and the dates/timesWith this information I will be able to remove any malicious software from my end (if I find any)Additionally it will help me identify a suspicion I have regarding the cause of the issueThe account is used always by my personal gaming machine which is clean of any 3rd party softwareA family friend wanted to try out the expansion a couple weeks ago and he played the game for that evening in his machineWhen I asked the GMs which date the issue was detected they answered me "multiple times, different daysIf the answer was that the 3rd party programs were detected on that day our family friend tried the account for the evening, then it would made sense that he probably have such software in his clientBut when I am told that several times between the OCT and NOV they got detections, it makes me think, since my computer doesn't have any kind of 3rd party software, then your detection program must gives you wrong alertsSo I was trying to get all the date/time details of the event and see what happenedBut I don't get any details back from your Support team to help me see who did this (my family friend who played once with my account or your software gave you wrong alerts)If we are talking about a period of time 6-hours between 25-October then I know who caused this, if you got more detections, well then there is a problem with your anti-botting software since like I said for a million times after the evening of my friend's test drive on my account, the next days I was the only one using my account, from my home machine that is completely clean of any 3rd party softwareI am not arguing the suspension, I am complaining about your support team not trying to help me fix the issue so coming May to return and know that my account is clean and wont have any other problemsIf you want me to fix my issue you need to give me the details I am asking for a week nowName the 3rd party unauthorized software, and tell me when it got detected] Regards, [redacted]

Upon review of the customer’s allegations, it may appear that the customer’s creditcard information may have been compromised and used on our systemPlease takecomfort in the fact that we do not take fraud lightly and we will work withyour bank to investigate and refund any unauthorized charge(s)We ask that youcontact your financial institution and request that they contact us at [redacted] so that we can work directly with them to investigateand refund any and all unauthorized chargesThe reason we request that yourfinancial institution contact us is to verify the credit card information andto check the status of any chargeback(s) which may have been filed.If your bank does not wish to contact us, please provide your financialinstitution’s name and if possible, the number to the local branch andmanager’s name.There are generally two ways for unauthorized charges to be refunded to your account1) Your financial institution files a chargeback for any unauthorized charges(s)2) Your financial institution contacts us and we will work directly with them torefund the unauthorized transaction(s) on our end (this is usually quicker thana chargeback)We also encourage you to contact your local law enforcement to investigate whoused/how your card information was obtainedIf you contact your local lawenforcement office, please provide them with the [redacted] email address as a subpoena will need to besubmitted to provide law enforcement with personally identifiable informationto assist in their investigation

Greetings,Thank you for your correspondence. The World of Warcraft account is currently locked pending updated information. Please reach out to us here for assistance via any of the available channels: https://us.battle.net/support/en/help/product/battlenet/316/982/channelsOnce we... can verify your account with an image of your ID, we can update the details and restore access to you. Our apologies for the confusion and the inconvenience.

On November 13, 2014, many of our players experienced technical issues which prevented them from logging into World of Warcraft Furthermore, once players were able to log into the game, they experienced long queue times to enter the game servers To resolve these issues, our engineers had to apply several optimizations to our infrastructure in order to improve performance We are currently monitoring our servers 24/to ensure that everyone has an enjoyable experience In response, our community representatives began issuing Warlords of Draenor Launch updates to inform our players of any issues that are occurring Those updates can be found on our World of Warcraft forums at: http://us.battle.net/wow/en/forum/topic/ http://us.battle.net/wow/en/forum/topic/ Additionally, Blizzard released a patch on November 17th, to address any bugs, crashes and latency issues that might have occurred Please visit our webpage at: http://us.battle.net/wow/en/blog/16561637/603-hotfixes-november-17-11-17- to review this information On November 18th, Blizzard addressed the community regarding the recent launch issues We posted this message on our forums at: http://us.battle.net/wow/en/forum/topic/ We have added five (5) days of compensation time to all players that had an active subscription during launch We sincerely apologize for any inconvenience that may have been caused Thank you very much for your understanding and patience during this time If there are any issues claiming the compensation time, please contact Blizzard’s Customer Service department at: https://us.battle.net/support/en/article/contact

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I've already waste a lot of time on this issue, and I won't waste my time any moreApprove my partial refund application, no negotiationI won't contact any of these customer services representatives because they only know how to waste my time, and you're not better than that Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I don't understand how an accusation made & action taken is valid in any way without any sort of pertinent information provided.Is this not theft ?Closing an account bought & paid for without tangible reasoning.An accusation was made but no evidence at all has been provided to support it.Such things are necessary when that action is disputed as nothing more than fabrication Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I only found out about this well after the damage was done and now when I try to return I get made fun of It's not fair that I should have to pay for a realm transfer and a name change for all of my characters as a result of someone not following your terms of service and your inability to enforce them Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The answer is automated, this company lies to Revdex.com, lies to me, and refuses to take proper responsibility for their actionsThey insist I abused the economy with accounts that even in theory can't abuse it! Not even talking about others that never held any gold, aside from the one spent on tokens and obtained through levelling and moved to my other characters on the same Battle.netOh, and they "spared" my Battle.net account and they seriously think I'm going to purchase anything from them again after all?Your company lost any credibility to me, there is no sense in playing any of your games, investing my time into it, when there is always a possibility to be banned for not breaking the rulesYeah, just because you implemented a new form of goldselling business and started your banning spree on everyone that is even remotely "suspicious"How many legit players have you banned this time, my dear?I insist that I never traded gold for real money, never used any third-party automation software, never shared my account, never sold or bought any in-game services for real money and ofcourse I never "Abused the economy"Inspect the logs, I already provided information about all or most of my activity for the last half a year Regards, [redacted]

All possible review of this account has been performedThe account in question will remain closed and our stance on the matter will not changeThis account was not in use by any third party and all action are the responsibility of the account holderPer our Terms of Use, this account has been permanently closed

Customer has not provided any new information, so I must once again reiterate that our representatives correctly followed company policy by rejecting this refund as the provided boost was used by the player. Under our existing policies we will not be refunding this order as requested. I'm sorry we cannot assist further with this request.

Blizzard has reviewed the matter and hasissued a refund for three Character transfers on November 26th in the amount of $65.18 each. Please allow 7-10 business days for therefund to appear on your credit card. Forany inquiries regarding the status of the refunds, please contact... customerservice at: https://us.battle.net/support/en/article/contact. Please review our Character Boost FAQ on ourwebsite at: https://us.battle.net/support/en/article/level-90-character-boost

Greetings, We do pride ourselves on maintain a secure, safe environmentIn the event of an unauthorized breach of our services, which only happened once in our history, we are immediately forthcoming with details on the situation In this case, no such events have conspired Technical support is available to help troubleshoot any issues you may be having, but as the product has seen extensive use, we will not refund the game in this situation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The purchase was a PRE purchase and the actual expansion has not even been released yet.The software does not work and I expect a full refund on the three accounts.I will NOT accept anything less and will continue all and any avenues open to my availablility to achieve my designated outcome.There will be no compromise at this point in time, any opportunities for a compromise at this time has been rejected by the software company and now unacceptable.This complaint will remain open and unresolved until they company complies with my refund demand Regards, [redacted]

A two (2) hour item swap timer wasimplemented into the game to allow players to swap items if a mistake was madein purchasing the item Unfortunately,we will not be making any exceptions to reimburse the item We have reviewed the customer’s history anddiscovered that we have made an exception in the past to swap out PvP items At this time, we will not be issuing anyreimbursement since we have developed in-game mechanics to mitigate thissituationFor more information regarding our item restoration policy, pleasevisit our website at: https://us.battle.net/support/en/article/restoration-policy If you would like to contact Blizzard’ssupervisors to review the situation, please customer service by submitting aticket at: https://us.battle.net/support/en/article/contact

We have investigated the issue and verified that the gametime purchased was unused However, it is the customer’s responsibility to manage their subscription and monitor their financial statementsIt is important to note that a World of Warcraft subscription grants access to the game servers and the services purchased were successfully delivered Access and availability were never taken away during this periodIn regards to the compensation we consider all digital sales to be final and refunds are not guaranteed as stated in our Terms of Sale found here [redacted] ) However, in this case the most recent charge made on 7/23/was refunded Additionally, our Customer Support staff provided a free month of game time as well as an offer to provide six months of free time to the account at any point This offer still stands, however we will not be able to provide any additional refunds for the past unused time

Greetings,Thanks for reaching outI took some time to check out your account and the requested refund.First, it's important to note that all digital orders placed through the Battle.net shop are considered final when completedWe definitely understand that there are exceptional circumstances and we do our best to provide refunds outside of our policies whenever appropriateHowever, these exceptions are considered on a case by case basisIn this situation, it looks like Overwatch was purchased over two months ago and has been consistently used since then, so we're unable to refund the order now.You can check out our Terms of Sale here:http://us.blizzard.com/en-us/company/about/termsofsale.htmlThanks for your understanding.Best regards, Customer SupportBlizzard Entertainment

The business has resolved the issue and the package was shipped today or at least they sent an email saying it was shippedthanks for the help Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Regards, [redacted]

Check fields!

Write a review of Blizzard Entertainment

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Blizzard Entertainment Rating

Overall satisfaction rating

Address: 16215 Alton Pkwy, Irvine, California, United States, 92618-3616

Phone:

Show more...

Web:

www.us.blizzard.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Blizzard Entertainment, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Blizzard Entertainment

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated