BlizzardWhite.com

Ms [redacted] , We recently received your complaint from the Revdex.com in regards to your Blizzard White accountAccording to our records, we received your order on April 21, and shipped your package the same day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on April 29, Inside your shipment there were two productsOne is labeled “Free Trial” the other is labeled “Complete Program.” The Complete Program is what you were billed $at the end of your trial period The first time we heard from you regarding the cancelation of your account was on May 18, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund However, in an effort to maintain our standard for customer satisfaction I have made an exception and am allowing you to return your product for a full refundThe following return instructions outline the steps required to receive your refund Dear ***, This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments The RMA number you requested is 5388ebd4a66cThis is valid for one packageUnder the Return Policy, you may only return one package for creditThe package must be received before 2014-06-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee Please write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA number Our return shipping address is: Web Fulfillment Center [redacted] Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, BlizzardWhite Customer Service Team hours a day, days a week [redacted] (US Only) Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundOnce again this is an exception as our terms state you are not eligible for any refund [redacted] Blizzard White

Mr[redacted] , Every order we receive is through our websiteIf you found our product through another site you were automatically redirected to our website to enter your information and agree to our purchase termsWe will not accept an order unless the customer checks a box stating that they have read and agreed to the purchase termsI apologize if those terms were not read, but they were agreed to

We recently received your complaint from the Revdex.com regarding your Blizzard White accountWe take complaints very seriously and we hope this response will provide you with additional informationWe received your order on December 10, and shipped the package the same dayThis shipment was delivered on December 12, with an assigned tracking number of [redacted] This is the shipment you were charged $forIt contained both the Free Trial and the Complete Program day supplyYou were not charged for or sent a second shipmentThe terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the included day supply within days of the cancelation dateThese terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youAccording to our records the first contact we had requesting the cancelation of your account was on December 15, At the time you canceled your account, we issued you a return merchandise authorization number (both on the phone and through a follow up email) so you could return your shipment to avoid any further chargesUsing this method, you will not receive any additional charges for the product The following email was sent to you outlining the return proceduresPlease note this information was also provided to you over the phoneDear [redacted] ,This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipmentsThe Trial portion of the product is yours to keepIf you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date belowReturns will not be recognized without an RMA numberYour RMA number is [redacted] This is valid for only one packageYour package must be received back to our warehouse before 2014-12-to avoid being charged $for the Complete ProgramPlease write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA numberOur return shipping address is: [redacted] ***Please note that we process returns within hours of it arriving to our warehouseIf you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we canThank you,BlizzardWhite Customer Service Teamhours a day, days a week ###-###-#### (US Only)You were assigned a return deadline date of December 30, To date we have never received your returned shipmentOn January 9, you were billed $for the product that was not returnedAt no time did we receive any correspondence from you to request a refund or inquire about the chargeHad you contacted us and provided proof of your return we would have been happy to assist youOn February 6, we received notification that you had filed a dispute with your credit card company in the form of a chargebackThis prevents us from issuing a full refund as it would result in multiple credits on a single transactionYour account remains canceled and you will not receive any further shipments or charges [redacted] [redacted] Blizzard White

Ms [redacted] If you check my original response and your email outlining return instructions you will see that the address you returned your product to is incorrectI have provided my original response below, which outlines the return address, in HENDERSON, NEVADA /> Ms [redacted] We recently received your complaint from the Revdex.com in regards to your Blizzard White accountAccording to our records, we received your order on April 26, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $ on May 21, Inside your shipment there were two productsOne is labeled “Free Trial” the other is labeled “Complete Program.” The Complete Program is what you were billed $at the end of your trial period Prior to this complaint we have never received any communication from you to request a refund or to cancel your account In response to this complaint I have issued you an RMA number that will allow you to return your product for a full refundThe following return instructions outline the steps required to receive your refundHad you contacted our company prior to filing this frivolous complaint we would have been happy to assist you with the same outcome Dear Tricia, This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments The RMA number you requested is 153-This is valid for one package Under the Return Policy, you may only return one package for creditThe package must be received before 2014-07-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee Please write the RMA number prominently on the outside of the shipping package You will not receive credit if you do not use this RMA number Our return shipping address is: Web Fulfillment Center Commercial Way Unit E Henderson, NV Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account If you should need further assistance, please contact our Customer Service Center We're happy to assist you in any way we can Thank you, BlizzardWhite Customer Service Team hours a day, days a week 888-565-(US Only) Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refund Harper Madison Blizzard White

This company advertises a "FREE TRIAL" of a teeth whitening product However they fail to mention the fact that there is only an DAY trial period until cancellation is invalid They they charge $promptly after that trial period Also, when called by an associate of this company, I was informed it was a DAY TRIAL period until cancellation was needed Therefore I did not worry about cancelling quite yet until my bank account dropped $overnight!!!!!! Needless to say, I called and attempted to resolve the issue with a less than willing customer service representative He informed me that this was a "legit business" and "no one was being scammed here" He also spoke to me as if I was a complete mn Overall, I believe this company is scamming people and drawing them in just to take their money with misinformation and a lack of honesty!! I believe they should be shut down and ALL people who were scammed out of they money should be REFUNDED!!!!!!!

We recently received your complaint from the Revdex.com regarding your Blizzard White accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on July 4, and shipped your package the next day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on July 12, The first time we heard from you regarding the cancelation of your account was on July 14, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since thenAt that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refundYour return was received back to us on July 22, and a refund of $was issued back to your card the same day [redacted] Blizzard White

Ms [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Blizzard White accountAccording to our records, we received your order on April 2, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youSince we did not hear from you during your trial period, you were charged $on April 10, The first time we heard from you regarding the cancelation of your account was on April 12, when you canceled your account via emailYour account was immediately canceled and you have not received any shipments or charges since thenYou then called in a spoke with a representative on April 20, and we agreed to provide you with a refund of $once your product has been returned back.Your return was received within the return deadline date and a refund of $has been issued back to your cardThat is the full product price of the shipment Your account remains canceled and you will not receive any further shipments or charges.Sincerely, Blizzard White Customer Service Team hours a day, days a week [redacted] (USOnly)

[redacted] We recently received your complaint from the Revdex.com regardingyour Blizzard White accountWe take complaints very seriously and we hope thisresponse will provide you with additional information We received your order on November 20, 2014,and shipped your package the same dayThe terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $eight days from the date of your order processing for theproduct.” These terms were presented to you in multiple places on our website when youordered our productAdditionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed toWhen you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offerWhen a customer checks that box wemust assume that they have actually done what they are stating they didIfthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on November 28, A month later we still had not received any cancelationrequests and a second shipment was sent to you on December 28, at the costof $($product price plus $shipping) Thefirst time we heard from you regarding the cancelation of your account was on December31, At that time you were issued a returned merchandise authorizationnumber and return deadline date so that you could return your December shipmentto receive a refundYour return was received on January 6, and a refundof $(the full product price minus $for shipping costs) was issuedthat same dayIn summary you have received the maximum refund possible on this accountYouraccount remains canceled and you will not receive any further shipments orcharges [redacted] Blizzard White

Ms [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Blizzard White accountAccording to our records, we received your order on March , The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to Since we did not hear from you during your trial period, you were charged $on April , You were then enrolled into our monthly shipment program and received one additional package at the cost of $and one for $ The first time we heard from you regarding the cancelation of your account was on September 7, when you canceled your account with a representativeYour account was immediately canceled and you have not received any shipments or charges since then As a courtesy, we have provided you with a full, immediate refund on the most recent charge of $ Your account remains canceled and you will not receive any further shipments or charges Thank you, Blizzard White Customer Service Team

Ms [redacted] ,In your trial shipment there were two product pouchesOne labeled free trial, the other labeled Complete ProgramThe complete program is the full day supply you were charged forThe full purchase terms of your order are included below: You must be years or older to participate in this Web-only OfferYou are required to use your own credit card or debit card, you cannot use the credit card of another personBy paying the total listed above, you will receive a day trial of BlizzardWhite™ Teeth Whitening Pens.We'll enter you into our BlizzardWhite Constant Dazzler ClubWith the Constant Dazzler Club you'll get a package of BlizzardWhite Teeth Whitening Pens so you can maintain your whiter teeth(8) days from the date of order processing, unless you decide to take an action to cancel (by calling our customer service center at ###-###-#### or [redacted] ), we'll conveniently bill your credit card $for the full day BlizzardWhite SystemPlus, you'll also get a package of BlizzardWhite Teeth Whitening Pens about every daysAll this at the same monthly in-home price you paid for the original BlizzardWhite System plus $in shipping, conveniently billed to your credit card.All charges associated with this transaction will appear on your bill under the name: "NCL*BlizzardWhite".Of course, you can also cancel any time after you receive your special offer shipment or any subsequent shipments by calling customer service at ###-###-#### or by visiting the Easy Cancel link on our website or via written correspondence to: [redacted] If you cancel during the Web-Only Offer introduction offer, you will be given days from the day you cancel to return the unused portion of the BlizzardWhite System in order to ensure you will not be billed (please see our no-hassle product return policy below for details) for the complete treatmentReturn Shipping fees on returned Web-Only Trial package will be reimbursed on request and with documentation of shippingprice after the package has been received up to a maximum of $4.95By clicking on the box or button at the time of order and accepting the How The Offer Works conditions (or agreeing to the terms during the course of a telecenter call), you are providing an electronic or verbal authorization of a charge to your credit or debit card under the Electronic Funds Transfer act.Every day BlizzardWhite customers use our product, and quickly attain the whiter teeth they deserve.We reserve the right to lower the price of the monthly supply in the trial shipment or subsequent shipment orders in the Constant Dazzler Club, provided we notify you via email of a price change.BlizzardWhite often sponsors its customers for membership in Beautyis.comBeautyis.com is a comprehensive health and beauty site which sells myriad health and beauty products online at the guaranteed lowest prices availableMembership typically runs $per year, but BlizzardWhite often chooses to sponsor its customers for membership on this siteAs a member, you will get a $gift card credit which you can use at the site as well as a free lifetime membership (paid for by BlizzardWhite).If you have been selected by BlizzardWhite to be a sponsored member, you will be notified via email by BlizzardWhite and by Beautyis.com.By participating in this risk free trial, you consent to BlizzardWhite sponsoring your membership, providing your name, address, phone number and other such personal information (not your credit card number) to Beautyis.com and allowing Beautyis.com to email you various offers and newsletter information.BlizzardWhite®'s No-Hassle Product Return PolicyYou can cancel in these easy ways; go to our website and click on the Easy Cancel Button at the top of the page or call our customer service center at ###-###-#### or via written correspondence to:BlizzardWhite [redacted] ***.If you cancel during the Web-Only Trial introduction offer, you will be given days from the day you cancel to return the unopened, unused Complete Program portion of the Constant Dazzler Club (the two unused syringes) in order to ensure you will not be billed for the Complete ProgramIf you return the Complete Program and it is unopened with its seal intact and in good, marketable condition without package blemishes, you will not be charged for the product.For subsequent shipments in the Constant Dazzler Club, you may only return the most recent complete shipment for creditWe do not charge a restocking feeYou must take affirmative action to avoid further billingAs long as the product is unopened with its seal intact and in good, marketable condition without package blemishes, you will be refunded the complete amount you were charged for the productIf the product needs to be either destroyed (seal or packaging was broken or torn) or repackaged (it is returned in a non-marketable condition), then a $destruction/repackaging fee will be charged to your credit card.To receive a refund for a returned product from an ongoing product shipment (not a Web-Only Trial shipment), you must request an RMA (Returned Merchandise Authorization Number) within days of the last shipment and this RMA number must be written on the package in order for a credit to be issuedAll shipping charges on non-trial shipments are the responsibility of the customerAlthough you can return product from an ongoing Constant Dazzler Club shipment, you cannot return product from the Web-Only Trial once the Web-Only Trial has elapsed and you have been billed for the product.Customers who cancel during the trial period and return the product are eligible to receive a refund on the Initial Trial entry fee as well as initial shipping costs.Customers purchasing BlizzardWhite through an incentive web site (qualifying for, as an example, a Free IPAD® through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for your free gift.As I stated previously, we are unable to issue a refund as you have filed a dispute with your credit card in the form of a chargebackI am considering this matter closed

We recently received your complaint from the Revdex.com regarding your Blizzard White accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on August 4, and shipped your package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on August 12, The first time we heard from you regarding the cancelation of your account was on August 17, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since thenYou did not contact a representative to request a refund until August 30, 2014.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refundYou refused all offers to receive a refund and opted to file a frivolous complaint instead We emailed you return instructions outlining how to return your product for a refund, including your return deadline datePlease follow the instructions listed below in order to receive your refund.Dear ***,This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipmentsThe RMA number you requested is [redacted] This is valid for one packageUnder the Return Policy, you may only return one package for creditThe package must be received before 2014-09-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee.Please write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA numberOur return shipping address is: [redacted] ***Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card accountIf you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we canThank you, BlizzardWhite Customer Service Teamhours a day, days a week ###-###-#### (US Only)Please note the return due dateYour package must be received by September 24, to receive a refundWe do not recommend doing a return to sender as they are a low priority for the post office and may not be received by the return deadline dateUpon receiving your package back, we will issue a refund in the amount of $and email you to confirm the refundOnce again this is an exception as our terms state you are not eligible for any refund[redacted] Blizzard White

Mr [redacted] , We recently received your complaint from the Revdex.com regarding your Action Pro White accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our /> records, we received your order on July 3, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $ on July 11, The first time we heard from you regarding the cancelation of your account was later that day after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refundYou refused all offers to receive a refund and opted to file a frivolous complaint instead We emailed you return instructions outlining how to return your product for a refund, including your return deadline datePlease follow the instructions listed below in order to receive your refund Dear ***, This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments The RMA number you requested is 153-This is valid for one package Under the Return Policy, you may only return one package for creditThe package must be received before 2014-08-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee Please write the RMA number prominently on the outside of the shipping package You will not receive credit if you do not use this RMA number Our return shipping address is: Web Fulfillment Center Commercial Way Unit E Henderson, NV Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, BlizzardWhite Customer Service Team hours a day, days a week ###-###-#### (US Only) Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to usAdditionally we do not cover the cost of return shipping Action Pro White

Ms***, We recently received your complaint from the Revdex.com regarding your Blizzard White accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on February 26, and shipped your package the same day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on March 6, The first time we heard from you regarding the cancelation of your account was on March 10, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refundThe following return instructions were sent to you outlining the steps required to receive your refund Dear ***, This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments The RMA number you requested is [redacted] This is valid for one packageUnder the Return Policy, you may only return one package for creditThe package must be received before 2014-04-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee Please write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA number Our return shipping address is: Web Fulfillment Center [redacted] , [redacted] Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thanks you, BlizzardWhite Customer Service Team hours a day, days a week ###-###-#### (US Only) Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundUpon receiving your package back, we will issue a refund in the amount of $Once again this is an exception as our terms state you are not eligible for any refund [redacted] Blizzard White

Ms [redacted] , We recently received your complaint from the Revdex.com regarding your Blizzard White accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on June 21, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $ on June 29, The first time we received notification that you wanted to cancel your account was on July 1, after you had already been charged I apologize, but you are not eligible for a return or refund as your trial period expired prior to your cancelation requestHowever, in an effort to maintain our standard for customer satisfaction I have issued you the following return instructions so you may return your shipment for a refund Dear [redacted] , This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments The RMA number you requested is [redacted] This is valid for one package Under the Return Policy, you may only return one package for creditThe package must be received before 2014-08-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee Please write the RMA number prominently on the outside of the shipping package You will not receive credit if you do not use this RMA number Our return shipping address is: Web Fulfillment Center [redacted] Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, Blizzard White Customer Service Team hours a day, days a week [redacted] Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundUpon receiving your package back, we will issue a refund in the amount of $Once again this is an exception as our terms state you are not eligible for any refund [redacted] Blizzard White

As I stated previously I mailed the unused products back to the company headquarters in Scottsdale, AZ - Tracking Number: [redacted] *as shown in image) prior to receiving the email regarding shipping instructions from the company I would like my credit card refunded with the proper amount of $ASAPSomeone at the headquarter received the package with my letter of complaint!

We recently received your complaint from the Revdex.com regarding your Blizzard White accountWe take complaints very seriously and we hope this response will provide you with additional information We received your order on February 2, and shipped your package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on February 10, A month later we still had not received any cancelation requests and a second shipment was sent to you on March 12, at the cost of $($product price plus $shipping) The first time we heard from you regarding the cancelation of your account was on March 17, after you had already been charged for your second shipmentYour account was immediately canceled and you have not received any shipments or charges since then.Our records show that our representative issued you an immediate refund for your March shipmentAs a courtesy you can keep the product at no chargeKeep in mind that the purchase terms all stated this information and it was your responsibility to abide by themPlease note that we have done everything possible to assist you with a viable outcome on your accountYou have refused all offers of assistance and opted to file a frivolous complaint instead Your account remains canceled and you will not receive any further shipments or charges [redacted] Blizzard White

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I didn't receive the response from Blizzard White until 8/18/which is after the due date of 8/15/for the product to be returnedI would like to have an extension and will mail the items back in tomorrow's mail Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I’m writing to let you know I reject BlizzardWhite’s decision.These are the reasons:They sent me in Decthe TRIAL offer of pen for $I received the TRIAL offer and was told not to use it on dentures I called the company 12/to obtain the RMA number to send it back and told them I did not want any more(NEVER USED IT)When my credit card statement came in I questioned the $charge and told them I would not pay it as I NEVER received a day supplyThey in turn told me I had not sent the trial back in timeI counted from the day I received the TRIAL and they said they counted from the day I ordered (Dec.10) That doesn’t make sense, how can you try something you don’t have in your hand??They are claiming now that they sent the day supply the same day as the TRIAL Why would you do that before you even tried product?? I NEVER RECEIVED THE DAY SUPPLY!!We’ve had an awful winter here in the Northeast and sometimes our mail was held up.Unfortunately my credit card company advised me to pay the whole bill so my credit would not be ruined and then they would dispute chargeI never should have paid it and disputed it then.I feel this company is running a scam, their so called polices are at the least quite questionable!! They are based in Nevada, but follow the laws of Arizona??Would you please help to resolve this situation so I can get my $back.Please let me know if I have to send all the papers I have re: this case? I sent quite a few to my credit card company and also to the Revdex.com here in Boston They assured me they sent it all to youThank you for your kind cooperation and consideration.Regards, [redacted]

Ms.***, We recently received your complaint from the Revdex.com regarding your Blizzard White accountWe take complaints very seriously and we hope this response will provide you with additional information We received your order on April 29, and shipped your package the next day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $ on May 7, A month later we still had not received any cancelation requests and a second shipment was sent to you on June 6, at the cost of $($ product price plus $shipping) The first time we heard from you regarding the cancelation of your account was on July 2, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then Our records show that you have never spoken with anyone at our company to request a return or refundHad you contacted us, we would have been happy to assist youYour shipment is now over our day return window, and you are no longer eligible for a refund However, in response to this complaint I have set you up for a return on your April shipmentPlease follow the return instructions listed below in order to receive a refund of $from your June charge of $ Shipping cost is not refundable Dear ***, This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments The *** number you requested is [redacted] This is valid for one package Under the Return Policy, you may only return one package for creditThe package must be received before 2014-08-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee Please write the *** number prominently on the outside of the shipping package You will not receive credit if you do not use this *** number Our return shipping address is: Web Fulfillment Center [redacted] Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, BlizzardWhite Customer Service Team hours a day, days a week [redacted] Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundUpon receiving your package back, we will issue a refund in the amount of $Once again this is an exception as your June package is no longer within our day return window [redacted] Blizzard White