BlizzardWhite.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Mr.***, We recently received your complaint from the Revdex.com regardingyour Blizzard White accountWe take complaints very seriously and we hope thisresponse will provide you with additional informationAccording to ourrecords, we received your order on March 3, and
shipped your package the sameday.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges. They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $eight days from the date of your order processing for theproduct.” These terms were presented to you in multiple places on our website when youordered our productAdditionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed toWhen you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offerWhen a customer checks that box wemust assume that they have actually done what they are stating they didIfthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on March 9, The first time we heard from you regarding the cancelation ofyour account was on March 25, after you had already been chargedYouraccount was immediately canceled and you have not received any shipments orcharges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and allowed you toreturn your product for a refund or to receive a $refundin lieu of returning the productYou accepted the $refund option andthat refund was issued back to your card on March 25, 2014.I apologize but you are noteligible for any additional refundYour account remains canceled and you willnot receive any further shipments or charges
*** ***

Ms***,
We recently received your complaint from the Revdex.com regarding your Blizzard White accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order
on June 18,
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.”
These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
Since we did not hear from you during your trial period, you were charged $94.31 on June 26, Inside your initial trial shipment you received two products; one labeled “Free Trial” the other labeled “Complete Program.” You were charged for the Complete Program as we did not hear from anyone within the trial period to cancel and return itThe first time we received notification that you wanted to cancel your account was on July 21, after you had already been charged
Our purchase terms state that once the trial period expires you may no return the Complete Program for a refundAt the time of your call our representative made an exception on your account and issued you the following return instructions so you could have returned your shipment for a refund
Dear ***,
This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments
The RMA number you requested is ***This is valid for one package. Under the Return Policy, you may only return one package for creditThe package must be received before 2014-08-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee
Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number
Our return shipping address is:
*** *** ***
*** *** ***
*** *
*** ** ***
Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can
Thank you,
BlizzardWhite Customer Service Team
hours a day, days a week
***-***-*** (US Only)
Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundUpon receiving your package back, we will issue a refund in the amount of $Once again this is an exception as our terms state you are not eligible for any refund
*** ***
Blizzard White

Ms***,
We recently received your complaint from the *** *** *** in regards to your Blizzard White accountAccording to our records, we received your order on May 19, and shipped your package the same dayPlease note that we do not offer samples
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.”
These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
Since we did not hear from you during your trial period, you were charged $94.31 on May 27, Inside your shipment there were two productsOne is labeled “Free Trial” the other is labeled “Complete Program.” The Complete Program is what you were billed $at the end of your trial period
The first time we heard from you regarding the cancelation of your account was on May 29, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then
At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund
However, in an effort to maintain our standard for customer satisfaction I have made an exception and am allowing you to return your product for a full refundThe following return instructions outline the steps required to receive your refund
Dear ***,
This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments
The RMA number you requested is ***This is valid for one package. Under the Return Policy, you may only return one package for creditThe package must be received before 2014-07-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee
Please write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA number
Our return shipping address is:
Web Fulfillment Center*** *** *** *** ** ***
Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can
Thank you,
Blizzard White Customer Service Team
hours a day, days a week
###-###-#### (US Only)
Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundOnce again this is an exception as our terms state you are not eligible for any refund.*** ***
Blizzard White

*** ***, You were issued a full refund on February 26, 2015, despite the fact that we have proof showing your package was deliveredI request that you retract this complaint as your refund was issued prior to it being filed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

12pt;"> *** *** * ***,
We recently received your complaint from the Revdex.com regarding your Blizzard White accountAccording to our records, we received your order on August 4,
We'll also enter you into our Blizzard White Constant Dazzler ClubWith the Constant Dazzler Club you'll get a package of Blizzard White Teeth Whitening Syringes so you can maintain your whiter teeth(10) days from the date of order processing, and unless you decide to take an action to cancel (by calling our customer service center at *** or www.***.com), we'll conveniently bill your credit card $for the full day Blizzard White System
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
According to our records, you spoke to a representative and accepted an early cancel sale of $An email was sent to your email address confirming this cancellation
Your account has been cancelled and no further charges have been charged to your account
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can.
Thank you,
Blizzard White Customer Service Team
hours a day, days a week
*** (US Only)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below
HELLO!!!....YOU`RE NOT GOING TO BELIEVE *THIS*ONE!!!....I have already spoken to these people on the phone and tried to *REASON* with them!!!.....and NOW they are trying to get another $RE-PACKAGING FEE out of me BECAUSE I AM *NOT HOUDINI*...and could NOT try their lousy (FREE TRIAL) product WITHOUT *OPENING* THE PACKAGE!!!.....an NOW THEY WANT THE PACKAGE *RETURNED TO THEM *UNOPENED*!!!.....INSANE?????...YES!!!!.....when I spoke to them on the phone I told them THEY HAVE *TERRIBLE BUSINESS PRACTICES*.....and *THEY DO NOT DESERVE TO BE IN BUSINESS*!!! ....GOOD LUCK ON *YOUR* END!!!.....BEST REGARDS!!!....*** *** PS: I figured YOU would HAVE TO SEE THIS...TO BELIEVE IT!!!!.....I wonder how many OTHER people HAVE MADE THE SAME MISTAKE AS ME!!!....and innocently ORDERED from these IS????
Regards,
*** ***

Ms***,
We recently received your complaint
# *** from the Revdex.com regarding your Blizzard White accountAccording to our records, we received your order on March 31,
The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youOn April 2, you spoke with a representative to cancel your accountYou were immediately issued a return merchandise authorization number and return deadline date and sent a confirmation email outlining your return instructionsTo this day we have not received your package back, and your deadline date has passedTherefore, you were charged for the product equaling the amount of $Your account remains canceled and you will not receive any other shipments or charges Blizzard White Customer Service Team *** *** ***

Mr***,
We recently received your complaint from the Revdex.com in regards to your Blizzard White accountAccording to our records, we received your order on April 24, and shipped your package the same day
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.”
These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
Since we did not hear from you during your trial period, you were charged $94.31 on May 2, The first time we heard from you regarding the cancelation of your account was later that day after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then
Inside your shipment there were two productsOne is labeled “Free Trial” the other is labeled “Complete Program.” The Complete Program is what you were billed $at the end of your trial period
At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund
However, in an effort to maintain our standard for customer satisfaction I have made an exception and am allowing you to return your product for a full refundThe following return instructions outline the steps required to receive your refund
Dear *** *.,
This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments
The RMA number you requested is ***This is valid for one package. Under the Return Policy, you may only return one package for creditThe package must be received before 2014-06-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee
Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number
Our return shipping address is:
*** *** ***
*** *** ***
*** *
*** ** ***
Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can
Thank you,
BlizzardWhite Customer Service Team
hours a day, days a week
*** (US Only)
Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundOnce again this is an exception as our terms state you are not eligible for any refund
*** ***
Blizzard White

*** ***, We recently received your complaint from the Revdex.com regardingyour Blizzard White accountWe take complaints very seriously and we hope thisresponse will provide you with additional informationAccording to ourrecords, we received your
order on July 2, 2014.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges. They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $eight days from the date of your order processing for theproduct.” These terms were presented to you in multiple places on our website when youordered our productAdditionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed toWhen you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offerWhen a customer checks that box wemust assume that they have actually done what they are stating they didIfthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist youSince we did not hear from you during your trial period, you were charged $94.31on July 10, Inside your initial trial shipment you received two products;one labeled “Free Trial” the other labeled “Complete Program.” You were chargedfor the Complete Program as we did not hear from anyone within the trial periodto cancel and return itThe first time we received notification that youwanted to cancel your account was on July 10, after you had already beenchargedOur purchase terms state that oncethe trial period expires you may no return the Complete Program for a refund.At the time of your cancelation our representative made an exception on youraccount and issued you the following return instructions so you could havereturned your shipment for a refundDear ***,This email is being sent to confirm that your account is cancelledYou will nolonger receive charges or shipmentsThe RMA number you requested is ***This is valid for one package.Under the Return Policy, you may only return one package for creditThepackage must be received before 2014-07-to qualify for creditIf yourreturn is received opened or damaged there will be a $repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA numberOur return shipping address is:Web Fulfillment Center*** *** *** *** ** ***Once your package is received, a credit will be issued back to your creditcardPlease note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card accountIf you should need further assistance, please contact our Customer ServiceCenterWe're happy to assist you in any way we canThank you, BlizzardWhite Customer Service Teamhours a day, days a week *** (US Only)When your return was received back it was noted that youfailed to include the Returned Merchandise Authorization Number, which isrequired to receive a refundUnfortunately your account is not eligible forany refund as our return policy was not followedHowever, in an effort tomaintain our standard for customer satisfaction, I have made an exception andissued a refund in the amount of $todayPlease allow 5-business daysfor this refund to reflect on your statement*** ***Blizzard White

Ms***,
Your return has been received and a refund of $has been issued todayPlease allow 7-business days for this to reflect on your statement

Ms*** ***,
"">We recently received your complaint # *** from the Revdex.com regarding your Blizzard White accountAccording to our records, we received your order on August 3,
The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.”
According to our records the first contact we had requesting the cancelation of your account was on August 3, with a representativeWe reminded you of the terms of the offer that were agreed to at the time of your orderDuring this call you agreed to an RMAThis means in lieu of receiving a charge for the product, you would return it back to our companyYour account was immediately canceled and you have not received any shipments or charges since then
Unfortunately, the Shipping and handling & processing fee cost for the product are nonrefundableThis was the charges of $& .These were the only charges that was made to your account for the Blizzard white product
We have gone ahead and tracked your shipment and the United States Postal Service has confirmed this package was delivered to you on August 6, You can certainly contact the Postal Service with your tracking number: *** for further details
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can.
Thank you,
Blizzard White Customer Service
###-###-####

Ms***,
We recently received your complaint from the Revdex.com in regards to your Blizzard White accountAccording to our records, we received your order on April 26,
The terms of the offer that you agreed to at the time of your order
clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.”
These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
Since we did not hear from you during your trial period, you were charged $94.31 on May 21, Inside your shipment there were two productsOne is labeled “Free Trial” the other is labeled “Complete Program.” The Complete Program is what you were billed $at the end of your trial period
Prior to this complaint we have never received any communication from you to request a refund or to cancel your account
In response to this complaint I have issued you an RMA number that will allow you to return your product for a full refundThe following return instructions outline the steps required to receive your refundHad you contacted our company prior to filing this frivolous complaint we would have been happy to assist you with the same outcome
Dear ***,
This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments
The RMA number you requested is 153-This is valid for one package. Under the Return Policy, you may only return one package for creditThe package must be received before 2014-07-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee
Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number
Our return shipping address is:*** *** ***
*** *** ***
*** *
*** ** ***
Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can
Thank you,
BlizzardWhite Customer Service Team
hours a day, days a week
###-###-#### (US Only)
Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refund*** ***
Blizzard White

*** ***,In my initial response I provided you with the delivery confirmation for your shipment Your package was marked asdelivered with an assigned tracking number of ***.If you have concerns about the delivery confirmation you will need to contact *** ***I also advised you that if you are unable to return your shipment please contact customerservice for additional offersIn order to receive a full refund we need to receive the shipment that is confirmed delivered back to usIf you are unable toreturn the product you may contact our customer service department no later than November 19, for additional offers

Ms***,
We recently received your complaint from the Revdex.com in regards to your Blizzard White accountAccording to our records, we received your order on May 23,
The terms of the offer that you agreed to at the time of your order
clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.”
These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
Since we did not hear from you during your trial period, you were charged $non May 31, Inside your shipment there were two productsOne is labeled “Free Trial” the other is labeled “Complete Program.” The Complete Program is what you were billed $at the end of your trial period
The first time we heard from you regarding the cancelation of your account was on June 6, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then
At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund
However, in an effort to maintain our standard for customer satisfaction I have made an exception and am allowing you to return your product for a full refundThe following return instructions outline the steps required to receive your refund
Dear ***,
This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments
The RMA number you requested is ***This is valid for one package. Under the Return Policy, you may only return one package for creditThe package must be received before 2014-07-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee
Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number
Our return shipping address is:*** *** ***
*** *** ***
*** *
*** ** ***
Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can
Thank you,
BlizzardWhite Customer Service Team
hours a day, days a week
###-###-#### (US Only)
Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundOnce again this is an exception as our terms state you are not eligible for any refund.*** ***
Blizzard White

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
I would like to add that no where did I see the amount of $mentioned even when I went back and looked twice after ordering the free trialAlso I never received any emails from Blizzard White for any reasonI do appreciate your refunding the shipment and will return it to you right away.Regards,
*** ***

Ms***, We recently received your complaint # ***from the Revdex.com regarding your Blizzard White account.According to our records, we received your order on June 13, The terms of the offer that you agreed to at the time of
yourorder clearly state that you were to have an day trial period starting fromthe date of your order processing in which you could cancel your account toavoid further charges. They also indicate that “you must take affirmativeaction to avoid further charges or you will be charged in the amount of $94.31eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on ourwebsite when you ordered our productAdditionally, you were sent an orderconfirmation email after your order was completed that provided a full writtenversion of the terms you agreed to. When you ordered the product you also checked a box indicatingthat you had read and agreed to the terms of the offerWhen a customer checksthat box we must assume that they have actually done what they are stating theydidIf there was any confusion with the terms you could have called ourcustomer service team and they would have been happy to assist you Since we did not hear fromyou during your trial period, you were charged $on June 21, According to ourrecords the first contact we had requesting the cancelation of your account wason June 21, with a representative.We reminded you of the terms of the offer that were agreed to at the time ofyour orderYour account was immediately canceled and you have not received anyshipments or charges since then We have gone ahead andtracked your shipment and the United States Postal Service has confirmed thispackage was delivered to you on June 18, You can certainly contact thePostal Service with your tracking number: *** for further details If you should need further assistance, please contact ourCustomer Service CenterWe're happy to assist you in any way we can. Thank you, Blizzard White Customer Service Team hours a day, days a week 888-565-(USOnly)

Mr***,
We recently received your complaint from the Revdex.com regarding your Blizzard White accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we
received your order on February 13, and shipped your package the same day
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.”
These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
Since we did not hear from you during your trial period, you were charged $94.31 on February 21, The first time we heard from you regarding the cancelation of your account was on February 24, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then
At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund
However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refundThe following return instructions were sent to you outlining the steps required to receive your refund
Dear ***,
This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments
The RMA number you requested is ***This is valid for one packageUnder the Return Policy, you may only return one package for creditThe package must be received before 2014-04-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee
Please write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA number
Our return shipping address is:
Web Fulfillment Center
*** *** ***
*** *
***, ** ***
Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can
Thanks you,
BlizzardWhite
Customer Service Team
hours a day, days a week
###-###-#### (US Only)
Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundUpon receiving your package back, we will issue a refund in the amount of $Once again this is an exception as our terms state you are not eligible for any refund
*** ***
Blizzard White

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Ps Thank you so much for your assistanceI do not agree that the terms were explicit nor do I recall seeing the terms in the confirmation email but will be very pleased once the credits are madeI am returning products this a.mAgain, thanks so much in resolving this matter and I have learned to never reply to such ads!