BlizzardWhite.com

[redacted], We recently received your complaint from the Revdex.com in regardsto your Blizzard White account. According to our records, we received yourorder on October 7, 2014 and shipped your package the same day. Your packagewas marked as delivered...

with an assigned tracking number of [redacted]. The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on October 19, 2014. To date we have never heard from you to cancel youraccount or to request a refund. This complaint is the first communication we’vehad from you at all. Had you contacted us we would have been happy to assistyou. In order to receive a full refundyou will need to return the initial shipment. Again the tracking number listedabove does show the shipment was delivered. The following return instructions outlinethe steps required to receive your refund. Dear [redacted],This email is being sent to confirm that your account is cancelled. You will nolonger receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package. Underthe Return Policy, you may only return one package for credit. The package mustbe received before 2014-11-19 to qualify for credit. If your return is receivedopened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]Once your package is received, a credit will be issued back to your creditcard. Please note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card account. If you should need further assistance, please contact our Customer ServiceCenter. We're happy to assist you in any way we can. Thank you, BlizzardWhite Customer Service Team24 hours a day, 7 days a week [redacted]4 (US Only)Please note the return due date. Idid extend the due date beyond our standard 15 days to make sure you would haveplenty of time to return your package to receive a refund. Once your package isreceived back a refund of $94.31 will be issued back to your card. If you areunable to return your shipment please contact customer service for additionaloffers. [redacted]Blizzard White

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on February 2, 2015 and shipped your package the same...

day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on February 10, 2015. A month later we still had not received any cancelation requests and a second shipment was sent to you on March 12, 2015 at the cost of $105.22 ($94.31 product price plus $10.91 shipping).  The first time we heard from you regarding the cancelation of your account was on March 17, 2015 after you had already been charged for your second shipment. Your account was immediately canceled and you have not received any shipments or charges since then.Our records show that our representative issued you an immediate refund for your March shipment. As a courtesy you can keep the product at no charge. Keep in mind that the purchase terms all stated this information and it was your responsibility to abide by them. Please note that we have done everything possible to assist you with a viable outcome on your account. You have refused all offers of assistance and opted to file a frivolous complaint instead.  Your account remains canceled and you will not receive any further shipments or charges. [redacted]Blizzard White

Mr. [redacted],  
We recently received your...

complaint # [redacted] from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on February 6, 2016.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”     When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $94.31 on February 14, 2016.   The first time we heard from you regarding the cancelation of your account was on April 1, 2016 when you canceled your account with a representative. Your account was immediately canceled and you have not received any shipments or charges since then. We agreed to provide you with a refund of $94.31 once your product has been returned back.   Your return was received within the return deadline date and a refund of $94.31 has been issued back to your card. That is the full product price of the shipment.   Your account remains canceled and you will not receive any further shipments or charges.     Blizzard White Customer Service ###-###-#### (US Only)

Ms. [redacted]
If you check my original response and your email outlining return instructions you will see that the address you returned your product to is incorrect. I have provided my original response below, which outlines the return address, in HENDERSON, NEVADA.
/>
Ms. [redacted]
 
We recently received your complaint from the Revdex.com in regards
to your Blizzard White account. According to our records, we received your
order on April 26, 2014.
The terms of the offer that you agreed to at the time of your order clearly
state that you were to have a one week trial period starting from the date of
your order processing in which you could cancel your account to avoid further
charges.  They also indicate that “you
must take affirmative action to avoid further charges or you will be charged in
the amount of $94.31 eight days from the date of your order processing for the
product.” 
These terms were presented to you in multiple places on our website when you
ordered our product. Additionally, you were sent an order confirmation email
after your order was completed that provided a full written version of the
terms you agreed to.
When you ordered the product you also checked a box indicating that you had
read and agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually done what they are stating they did. If
there was any confusion with the terms you could have called our customer
service team and they would have been happy to assist you.
Since we did not hear from you during your trial period, you were charged $94.31
on May 21, 2014. Inside your shipment there were two products. One is labeled
“Free Trial” the other is labeled “Complete Program.” The Complete Program is
what you were billed $94.31 at the end of your trial period.
Prior to this complaint we have never received any
communication from you to request a refund or to cancel your account.
In response to this complaint I
have issued you an RMA number that will allow you to return your product for a
full refund. The following return instructions outline the steps required to
receive your refund. Had you
contacted our company prior to filing this frivolous complaint we would have
been happy to assist you with the same outcome.
Dear Tricia,
This email is being sent to confirm that your account is cancelled. You will no
longer receive charges or shipments.
The RMA number you requested is 153-710087. This is valid for one package.
Under the Return Policy, you may only return one package for credit. The
package must be received before 2014-07-08 to qualify for credit. If your
return is received opened or damaged there will be a $19.60 repackaging fee.
Please write the RMA number prominently on the outside of the shipping package.
You will not receive credit if you do not use this RMA number.
Our return shipping address is:
Web Fulfillment Center
7565 Commercial Way
Unit E
Henderson, NV 89011
Once your package is received, a credit will be issued back to your credit
card. Please note that returns are typically processed in one business day once
we receive your package and it can take another day or two with your bank
before it shows up on your credit card account.
If you should need further assistance, please contact our Customer Service Center.
We're happy to assist you in any way we can.
Thank you,
BlizzardWhite Customer Service Team
24 hours a day, 7 days a week
888-565-8521 (US Only)
Please note the return due date. I
did extend the due date beyond our standard 15 days to make sure you would have
plenty of time to return your package to receive a refund.
Harper Madison
Blizzard White

Mr. [redacted],
 
We recently received your complaint from the Revdex.com regarding
your Action Pro White account. We take complaints very seriously and we hope
this response will provide you with additional information. According to our
/>
records, we received your order on July 3, 2014.
The terms of the offer that you agreed to at the time of your order clearly
state that you were to have a one week trial period starting from the date of
your order processing in which you could cancel your account to avoid further
charges.  They also indicate that “you
must take affirmative action to avoid further charges or you will be charged in
the amount of $94.31 eight days from the date of your order processing for the
product.” 
These terms were presented to you in multiple places on our website when you
ordered our product. Additionally, you were sent an order confirmation email
after your order was completed that provided a full written version of the
terms you agreed to.
When you ordered the product you also checked a box indicating that you had
read and agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually done what they are stating they did. If
there was any confusion with the terms you could have called our customer
service team and they would have been happy to assist you.
Since we did not hear from you during your trial period, you were charged $94.31
on July 11, 2014. The first time we heard from you regarding the cancelation of
your account was later that day after you had already been charged. Your
account was immediately canceled and you have not received any shipments or
charges since then.
At that time we reminded you of
the terms of the offer that were agreed to at the time of your order which
state that once the trial period has ended, product from the initial shipment
is not eligible for a return or a refund.
However, in an effort to maintain
our standard for customer satisfaction we made an exception and allowed you to
return your product for a full refund. You refused all offers to receive a
refund and opted to file a frivolous complaint instead.  
We emailed you return instructions
outlining how to return your product for a refund, including your return
deadline date. Please follow the instructions listed below in order to receive
your refund.
Dear [redacted],
This email is being sent to confirm that your account is cancelled. You will no
longer receive charges or shipments.
The RMA number you requested is 153-746531. This is valid for one package.
Under the Return Policy, you may only return one package for credit. The
package must be received before 2014-08-16 to qualify for credit. If your
return is received opened or damaged there will be a $19.60 repackaging fee.
Please write the RMA number prominently on the outside of the shipping package.
You will not receive credit if you do not use this RMA number.
Our return shipping address is:
Web Fulfillment Center
7565 Commercial Way
Unit E
Henderson, NV 89011
Once your package is received, a credit will be issued back to your credit
card. Please note that returns are typically processed in one business day once
we receive your package and it can take another day or two with your bank
before it shows up on your credit card account.
If you should need further assistance, please contact our Customer Service
Center. We're happy to assist you in any way we can.
Thank you,
BlizzardWhite Customer Service Team
24 hours a day, 7 days a week
###-###-#### (US Only)
Please note the return due date. I
did extend the due date beyond our standard 15 days to make sure you would have
plenty of time to return your package to us. Additionally we do not cover the
cost of return shipping.
Action Pro White

[redacted], We recently received your complaint from the Revdex.com regardingyour Blizzard White account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your order on January 28, 2015 and...

shipped your packagethe same day.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on February 5, 2015. The first time we heard from you regarding the cancelationof your account was via email later that day after you had already beencharged. Your account was immediately canceled and you have not received anyshipments or charges since then. Please note that your first email to us referencesthat you had already been charged and were requesting a refund. We do not haveany record of any emails received within your trial period. Our records also show that youspoke with a representative on February 8, 2015. At that time we reminded youof the terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and allowed you toreturn your product for a full refund. Your return was received back tous and I have issued and a refund of $94.31 back to your card. I assume yourissue is resolved as you have already received the refund requested in yourcomplaint.[redacted]Blizzard White

Mr.[redacted], Every order we receive is through our website. If you found our product through another site you were automatically redirected to our website to enter your information and agree to our purchase terms. We will not accept an order unless the customer checks a box stating that they have read and agreed to the purchase terms. I apologize if those terms were not read, but they were agreed to.

Mr. [redacted], We recently received your complaint # [redacted]
from the Revdex.com regarding your Blizzard White account.
According to our records, we received your order on November 5, 2015. The terms of the offer that you agreed to at the time of your
order clearly state that...

you were to have an 8 day trial period starting from
the date of your order processing in which you could cancel your account to
avoid further charges.  They also indicate that “you must take affirmative
action to avoid further charges or you will be charged in the amount of $94.31
eight days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our
website when you ordered our product. Additionally, you were sent an order
confirmation email after your order was completed that provided a full written
version of the terms you agreed to.When you ordered the product you also checked a box indicating
that you had read and agreed to the terms of the offer. When a customer checks
that box we must assume that they have actually done what they are stating they
did. If there was any confusion with the terms you could have called our
customer service team and they would have been happy to assist you. Since we did not hear from
you during your trial period, you were charged $94.31 on November 13, 2015.The first time we heard from you regarding the cancelation of your
account was on November 17, 2015 when you canceled your account with a
representative. Your account was immediately canceled and you have not received
any shipments or charges since then. We
agreed to provide you with a refund of $94.31 once your product has been
returned back.We
need to receive your product back in the warehouse by December 11, 2015 in
order to receive a refund of $94.31. That is the full product price of the shipment. Your
account remains canceled and you will not receive any further shipments or
charges.Sincerely, Blizzard White Customer Service Team 24 hours a day, 7 days a week  [redacted] (US
Only)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted],
Our records show that you have contacted your credit card company and been refunded in full for all charges. Please return your product as you are now in possession of product that you have not paid for.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on August 4, 2014 and shipped your...

package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on August 12, 2014. The first time we heard from you regarding the cancelation of your account was on August 17, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then. You did not contact a representative to request a refund until August 30, 2014.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refund. You refused all offers to receive a refund and opted to file a frivolous complaint instead.  We emailed you return instructions outlining how to return your product for a refund, including your return deadline date. Please follow the instructions listed below in order to receive your refund.Dear [redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-09-24 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number. Our return shipping address is:[redacted]Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, BlizzardWhite Customer Service Team24 hours a day, 7 days a week ###-###-#### (US Only)Please note the return due date. Your package must be received by September 24, 2014 to receive a refund. We do not recommend doing a return to sender as they are a low priority for the post office and may not be received by the return deadline date. Upon receiving your package back, we will issue a refund in the amount of $94.31 and email you to confirm the refund. Once again this is an exception as our terms state you are not eligible for any refund.[redacted]Blizzard White

Ms. [redacted],We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on October 8, 2013, and...

shipped your package the same day. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on October 16, 2013. A month later we still had not received any cancelation requests and you were enrolled in our monthly shipment program. You received four additional shipments. The last shipment was dispatched on April 5, 2014 at the cost of $105.22 ($94.31 product price plus $10.91 shipping).  The first time we heard from you regarding the cancelation of your account was on April 9, 2014. No cancelations were made prior to that date. At that time you were issued a returned merchandise authorization number and return deadline date so that you could receive a refund. The following return instructions were also emailed to you: Dear [redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-05-03 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]
[redacted]
[redacted]Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, BlizzardWhite Customer Service Team24 hours a day, 7 days a week ###-###-#### (US Only)Please note the return deadline date. I have extended it beyond our standard 15 days to ensure you have ample time to return your product for a refund. Upon receiving your shipment back you will receive a refund of $94.31 for your April shipment. Shipping costs are not refundable. I apologize but only your April shipment is eligible to be returned for a refund. All other shipments are outside of our 30 day return policy. [redacted]Blizzard White

This company advertises a "FREE TRIAL" of a teeth whitening product. However they fail to mention the fact that there is only an 8 DAY trial period until cancellation is invalid. They they charge $94.13 promptly after that trial period. Also, when called by an associate of this company, I was informed it was a 30 DAY TRIAL period until cancellation was needed. Therefore I did not worry about cancelling quite yet until my bank account dropped $94 overnight!!!!!!
Needless to say, I called and attempted to resolve the issue with a less than willing customer service representative. He informed me that this was a "legit business" and "no one was being scammed here". He also spoke to me as if I was a complete mn.
Overall, I believe this company is scamming people and drawing them in just to take their money with misinformation and a lack of honesty!!
I believe they should be shut down and ALL people who were scammed out of they money should be REFUNDED!!!!!!!

Ms. [redacted],
 
We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information. According to...

our records, we received your order on February 26, 2014 and shipped your package the same day.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” 
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
Since we did not hear from you during your trial period, you were charged $94.31 on March 6, 2014. The first time we heard from you regarding the cancelation of your account was on March 10, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.
At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.
However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refund. The following return instructions were sent to you outlining the steps required to receive your refund.
Dear [redacted],
This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.
The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-04-18 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.
Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.
Our return shipping address is:
Web Fulfillment Center
[redacted]
[redacted]
[redacted], [redacted]
Once your package is received, a credit will be issued back to your credit
card. Please note that returns are typically processed in one business day once
we receive your package and it can take another day or two with your bank
before it shows up on your credit card account.
If you should need further assistance, please contact our Customer Service
Center. We're happy to assist you in any way we can.
Thanks you,
BlizzardWhite
Customer Service Team
24 hours a day, 7 days a week
###-###-#### (US Only)
Please note the return due date. I did extend the due date
beyond our standard 15 days to make sure you would have plenty of time to
return your package to receive a refund. Upon receiving your package back, we
will issue a refund in the amount of $94.31. Once again this is an exception as
our terms state you are not eligible for any refund.
[redacted]
Blizzard White

I did not in fact order this item as I never clicked on "confirm" and I was charged anyway! Why do you have this step if you don't honor it? I truly believe this is fraudulent! I want my money back for this company "Blizzard White" to destroy any and all of my personal information and cc number from all systems! I DID NOT ultimately order this product and I feel conned into it, which I truly believe you all know that! I'm sure it is part of your ploy to sucker consumers to buy your product! Why can't I be refunded my money? Wouldn't it make for a good business process? Are you afraid everyone will do the same? If your system process is so safe, good and secure then you should have nothing to worry about. This is just not right! After all it's only $4.90! I did return the package as soon as I received it! Thank you for your consideration. [redacted]
 
by the way, the woman I spoke to tried desperately to get me to keep this $94 product all the way down to $9.99! Wow! What does that say???

Ms. [redacted],
We recently received your complaint from the Revdex.com regarding
your Blizzard White account. We take complaints very seriously and we hope this
response will provide you with additional information. According to our
records, we received...

your order on June 21, 2014.
The terms of the offer that you agreed to at the time of your order clearly
state that you were to have a one week trial period starting from the date of
your order processing in which you could cancel your account to avoid further
charges.  They also indicate that “you
must take affirmative action to avoid further charges or you will be charged in
the amount of $94.31 eight days from the date of your order processing for the
product.” 
These terms were presented to you in multiple places on our website when you
ordered our product. Additionally, you were sent an order confirmation email
after your order was completed that provided a full written version of the
terms you agreed to.
When you ordered the product you also checked a box indicating that you had
read and agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually done what they are stating they did. If
there was any confusion with the terms you could have called our customer
service team and they would have been happy to assist you.
Since we did not hear from you during your trial period, you were charged $94.31
on June 29, 2014. The first time we received notification that you wanted to
cancel your account was on July 1, 2014 after you had already been charged.
I apologize, but you are not
eligible for a return or refund as your trial period expired prior to your
cancelation request. However, in an effort to maintain our standard for
customer satisfaction I have issued you the following return instructions so
you may return your shipment for a refund.
Dear [redacted],
This email is being sent to confirm that your account is cancelled. You will no
longer receive charges or shipments.
The RMA number you requested is [redacted]. This is valid for one package.
Under the Return Policy, you may only return one package for credit. The
package must be received before 2014-08-03 to qualify for credit. If your
return is received opened or damaged there will be a $19.60 repackaging fee.
Please write the RMA number prominently on the outside of the shipping package.
You will not receive credit if you do not use this RMA number.
Our return shipping address is:
Web Fulfillment Center
[redacted]
[redacted]
[redacted]
Once your package is received, a credit will be issued back to your credit
card. Please note that returns are typically processed in one business day once
we receive your package and it can take another day or two with your bank
before it shows up on your credit card account.
If you should need further assistance, please contact our Customer Service
Center. We're happy to assist you in any way we can.
Thank you,
Blizzard White Customer Service Team
24 hours a day, 7 days a week
[redacted]
Please note the return due date. I
did extend the due date beyond our standard 15 days to make sure you would have
plenty of time to return your package to receive a refund. Upon receiving your
package back, we will issue a refund in the amount of $94.31. Once again this
is an exception as our terms state you are not eligible for any refund.
[redacted]
Blizzard White

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on July 4, 2014 and shipped your...

package the next day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on July 12, 2014. The first time we heard from you regarding the cancelation of your account was on July 14, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then. At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refund. Your return was received back to us on July 22, 2014 and a refund of $94.31 was issued back to your card the same day. [redacted]
Blizzard White

Ms.[redacted],
We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on March 12, 2014...

and shipped your package the next day.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”   
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
Since we did not hear from you during your trial period, you were charged $94.31 on March 20, 2014. A month later we still had not received any cancelation requests and a second shipment was sent to you on April 19, 2014 at the cost of $105.22 ($94.31 product price plus $10.91 shipping).  Your second shipment was delivered by the [redacted] on April 28th with an assigned tracking number of[redacted].
The first time we heard from you regarding the cancelation of your account was later that day after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.
Our records show that you have never spoken with anyone at our company to request a return or refund. Had you contacted us, we would have been happy to assist you. Your shipment is now over our 30 day return window, and you are no longer eligible for a refund.
However, in response to this complaint I have set you up for a return on your April shipment. Please follow the return instructions listed below in order to receive a refund of $94.31 from your July charge of $105.22.
Shipping cost is not refundable.
Dear **,
This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.
The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-06-17 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.
Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.
Our return shipping address is:
[redacted]
[redacted]
[redacted]
[redacted]
Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.
If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.
Thank you,
BlizzardWhite Customer Service Team
24 hours a day, 7 days a week
[redacted] (US Only)
Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $94.31. Once again this is an exception as your April package is no longer within our  30 day return window.
[redacted]
Blizzard White

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I didn't receive the response from Blizzard White until 8/18/2014 which is after the due date of 8/15/2014 for the product to be returned. I would like to have an extension and will mail the items back in tomorrow's mail.
Regards,
[redacted]