BlizzardWhite.com

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

 First, I never visited the website to order the product, and never checked a box saying I agreed to terms of a free trial that would tie me to a contract of automated shipments. I'm not that stupid to be willing to pay $94.00 for a product I have never used before. The only box I would check would have been in agreement to pay shipping charge for the free trial.

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on August 4, 2014 and shipped your...

package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on August 12, 2014. The first time we heard from you regarding the cancelation of your account was on August 17, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then. You did not contact a representative to request a refund until August 30, 2014.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refund. You refused all offers to receive a refund and opted to file a frivolous complaint instead.  We emailed you return instructions outlining how to return your product for a refund, including your return deadline date. Please follow the instructions listed below in order to receive your refund.Dear [redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-09-24 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number. Our return shipping address is:[redacted]Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, BlizzardWhite Customer Service Team24 hours a day, 7 days a week ###-###-#### (US Only)Please note the return due date. Your package must be received by September 24, 2014 to receive a refund. We do not recommend doing a return to sender as they are a low priority for the post office and may not be received by the return deadline date. Upon receiving your package back, we will issue a refund in the amount of $94.31 and email you to confirm the refund. Once again this is an exception as our terms state you are not eligible for any refund.[redacted]Blizzard White

I apologize for the error in processing your return. I have issued a refund of $94.31 today, it may take 3-5 business days to reflect.

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on November 1, 2013, and shipped your...

package the same day. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on November 9, 2013. A month later we still had not received any cancelation requests and a second shipment was sent to you on December 9, 2013 at the cost of $105.22 ($94.31 product price plus $10.91 shipping).  The first time we heard from you regarding the cancelation of your account was on December 15, 2013. At that time you were issued a returned merchandise authorization number and return deadline date so that you could receive a refund. Your return was received on December 20, 2013 and a refund of $94.31 was issued that same day. In summary you have received the maximum refund possible on this account. Your account remains canceled and you will not receive any further shipments or charges.  Additionally we are unable to assist you with any charges you received from any companies other than Blizzard White. [redacted]Blizzard White

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I did get a return authorization from the company, but I did not order their product from their website - I used a link through [redacted]. A company SHOULD NOT BE ALLOWED hide a monthly membership in the terms and conditions knowing damn well that no one reads them. Plus, they gave me 8 days to respond if I wanted to cancel but I received the product after the 8 days! Yes they got me - they got me good, but my complaint is to hopefully have the Revdex.com stop companies from operating like this.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

I did not in fact order this item as I never clicked on "confirm" and I was charged anyway! Why do you have this step if you don't honor it? I truly believe this is fraudulent! I want my money back for this company "Blizzard White" to destroy any and all of my personal information and cc number from all systems! I DID NOT ultimately order this product and I feel conned into it, which I truly believe you all know that! I'm sure it is part of your ploy to sucker consumers to buy your product! Why can't I be refunded my money? Wouldn't it make for a good business process? Are you afraid everyone will do the same? If your system process is so safe, good and secure then you should have nothing to worry about. This is just not right! After all it's only $4.90! I did return the package as soon as I received it! Thank you for your consideration. [redacted]
 
by the way, the woman I spoke to tried desperately to get me to keep this $94 product all the way down to $9.99! Wow! What does that say???

[redacted], We recently received your complaint from the Revdex.com regardingyour Blizzard White account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your...

order on October 9, 2014 and shipped your package thesame day.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on October 17, 2014. The first time we heard from you regarding the cancelationof your account was later that day after you had already been charged. Youraccount was immediately canceled and you have not received any shipments orcharges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and allowed you to receivea $33.01 refund in lieu of returning the product. You accepted the $33.01refund option and that refund was issued back to your card on October 23, 2014.I apologize but you are noteligible for any additional refund. Your account remains canceled and you willnot receive any further shipments or charges.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I will say that the customer service they provided when I called to resolve this OUTSIDE of the Revdex.com I still have issue with. But as far as what I feel needed to have taken place within this transaction is in the process the resolution I had told the representative on the phone.

Regards,

Ms. [redacted],

We recently received your complaint from the Revdex.com in regards to your Blizzard White account. According to our records, we received your order on May 23, 2014.

The terms of the offer that you agreed to at the time of your order...

clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31 non May 31, 2014. Inside your shipment there were two products. One is labeled “Free Trial” the other is labeled “Complete Program.” The Complete Program is what you were billed $94.31 at the end of your trial period.

The first time we heard from you regarding the cancelation of your account was on June 6, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.

At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.

However, in an effort to maintain our standard for customer satisfaction I have made an exception and am allowing you to return your product for a full refund. The following return instructions outline the steps required to receive your refund.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.

The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-07-08 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.

Our return shipping address is:[redacted]

Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.

Thank you,

BlizzardWhite Customer Service Team

24 hours a day, 7 days a week

###-###-#### (US Only)

Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Once again this is an exception as our terms state you are not eligible for any refund.[redacted]

Blizzard White

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I didn't receive the response from Blizzard White until 8/18/2014 which is after the due date of 8/15/2014 for the product to be returned. I would like to have an extension and will mail the items back in tomorrow's mail.

Regards,

Mr. [redacted], We recently received your complaint from the Revdex.com in regardsto your Blizzard White account. According to our records, we received yourorder on March 11, 2014 and shipped your package the next day.The terms of the offer that...

you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “you musttake affirmative action to avoid further charges or you will be charged in theamount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on March 19, 2014. The first time we heard from you regarding the cancelationof your account was on April 7, 2014 after you had already been charged. Your accountwas immediately canceled and you have not received any shipments or chargessince then.Inside your shipment there weretwo products. One is labeled “Free Trial” the other is labeled “CompleteProgram.” The Complete Program is what you were billed $94.31 at the end ofyour trial period.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction I have made an exception and am allowingyou to return your product for a full refund. The following return instructionsoutline the steps required to receive your refund. Dear [redacted], This email is being sentto confirm that your account has been cancelled.  You will no longer receive any charges orshipments.   The RMA number yourequested is [redacted].  This is validfor one package.  Under the ReturnPolicy, you may only return one package for credit.  The package must be received before May 17,2014 to qualify for credit.  Please write the RMAnumber prominently on the outside of the shipping package.  You will not receive credit if you do not usethis RMA number.  Our return shippingaddress is: Web Fulfillment Center[redacted]

Henderson, NV 89011 Once your package isreceived, a credit will be issued back to your credit card.  Please note that returns are typicallyprocessed in one business day once we receive your package and it can takeanother day or two with your bank before it shows up on your credit cardaccount.   If you should need furtherassistance, please contact our Customer Service Center.  We're happy to assist you in any way we can. Thank you, Blizzard White CustomerService Team24 hours a day, 7 days aweek [redacted]5 (US Only) Please note the return due date. Idid extend the due date beyond our standard 15 days to make sure you would haveplenty of time to return your package to receive a refund. Once again this isan exception as our terms state you are not eligible for any refund.[redacted]Blizzard White

Ms. [redacted],

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on March 11, 2014...

and shipped the package the same day.

The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”    Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the included 30 day supply within 15 days of the cancelation date.

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. 

According to our records the first contact we had requesting the cancelation of your account was on March 11, 2014. At the time you canceled your account, we issued you a return merchandise authorization number (both on the phone and through a follow up email) so you could return your shipment to avoid any further charges.  Using this method, you would have incurred no charges for the product.   An email was sent to your email address with full instructions to return your package.

Your return was received within your return deadline date and you did not receive any additional charges other than the initial fees, which are not refundable. Your account remains canceled and you will not receive any other shipments or charges.

Blizzard White

Ms. [redacted],In your trial shipment there were two product pouches. One labeled free trial, the other labeled Complete Program. The complete program is the full 30 day supply you were charged for. The full purchase terms of your order are included below: You must be 18 years or older to participate in this Web-only Offer. You are required to use your own credit card or debit card, you cannot use the credit card of another person. By paying the total listed above, you will receive a 8 day trial of BlizzardWhite™ Teeth Whitening Pens.We'll enter you into our BlizzardWhite Constant Dazzler Club. With the Constant Dazzler Club you'll get a package of BlizzardWhite Teeth Whitening Pens so you can maintain your whiter teeth. (8) days from the date of order processing, unless you decide to take an action to cancel (by calling our customer service center at ###-###-#### or [redacted]), we'll conveniently bill your credit card $94.31 for the full 30 day BlizzardWhite System. Plus, you'll also get a package of BlizzardWhite Teeth Whitening Pens about every 30 days. All this at the same monthly in-home price you paid for the original BlizzardWhite System plus $10.91 in shipping, conveniently billed to your credit card.All charges associated with this transaction will appear on your bill under the name: "NCL*BlizzardWhite".Of course, you can also cancel any time after you receive your special offer shipment or any subsequent shipments by calling customer service at ###-###-#### or by visiting the Easy Cancel link on our website or via written correspondence to: [redacted] If you cancel during the Web-Only Offer introduction offer, you will be given 15 days from the day you cancel to return the unused portion of the BlizzardWhite System in order to ensure you will not be billed (please see our no-hassle product return policy below for details) for the complete treatment. Return Shipping fees on returned Web-Only Trial package will be reimbursed on request and with documentation of shippingprice after the package has been received up to a maximum of $4.95By clicking on the box or button at the time of order and accepting the How The Offer Works conditions (or agreeing to the terms during the course of a telecenter call), you are providing an electronic or verbal authorization of a charge to your credit or debit card under the Electronic Funds Transfer act.Every day BlizzardWhite customers use our product, and quickly attain the whiter teeth they deserve.We reserve the right to lower the price of the monthly supply in the trial shipment or subsequent shipment orders in the Constant Dazzler Club, provided we notify you via email of a price change.BlizzardWhite often sponsors its customers for membership in Beautyis.com. Beautyis.com is a comprehensive health and beauty site which sells myriad health and beauty products online at the guaranteed lowest prices available. Membership typically runs $10.00 per year, but BlizzardWhite often chooses to sponsor its customers for membership on this site. As a member, you will get a $10.00 gift card credit which you can use at the site as well as a free lifetime membership (paid for by BlizzardWhite).If you have been selected by BlizzardWhite to be a sponsored member, you will be notified via email by BlizzardWhite and by Beautyis.com.By participating in this risk free trial, you consent to BlizzardWhite sponsoring your membership, providing your name, address, phone number and other such personal information (not your credit card number) to Beautyis.com and allowing Beautyis.com to email you various offers and newsletter information.BlizzardWhite®'s No-Hassle Product Return PolicyYou can cancel in these easy ways; go to our website and click on the Easy Cancel Button at the top of the page or call our customer service center at ###-###-#### or via written correspondence to:BlizzardWhite[redacted].If you cancel during the Web-Only Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the Constant Dazzler Club (the two unused syringes) in order to ensure you will not be billed for the Complete Program. If you return the Complete Program and it is unopened with its seal intact and in good, marketable condition without package blemishes, you will not be charged for the product.For subsequent shipments in the Constant Dazzler Club, you may only return the most recent complete shipment for credit. We do not charge a restocking fee. You must take affirmative action to avoid further billing. As long as the product is unopened with its seal intact and in good, marketable condition without package blemishes, you will be refunded the complete amount you were charged for the product. If the product needs to be either destroyed (seal or packaging was broken or torn) or repackaged (it is returned in a non-marketable condition), then a $19.60 destruction/repackaging fee will be charged to your credit card.To receive a refund for a returned product from an ongoing product shipment (not a Web-Only Trial shipment), you must request an RMA (Returned Merchandise Authorization Number) within 30 days of the last shipment and this RMA number must be written on the package in order for a credit to be issued. All shipping charges on non-trial shipments are the responsibility of the customer. Although you can return product from an ongoing Constant Dazzler Club shipment, you cannot return product from the Web-Only Trial once the Web-Only Trial has elapsed and you have been billed for the product.Customers who cancel during the trial period and return the product are eligible to receive a refund on the Initial Trial entry fee as well as initial shipping costs.Customers purchasing BlizzardWhite through an incentive web site (qualifying for, as an example, a Free IPAD® through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for  your free gift.As I stated previously, we are unable to issue a refund as you have filed a dispute with your credit card in the form of a chargeback. I am considering this matter closed.

The purchase terms state that a customer can cancel any time after receiving their first shipment. Our system is set up to be as efficient as possible so that customers may receive and evaluate their product quickly. Customers typically are very pleased with our fast turn around time. In fact, this is the first complaint we have ever received where the customer is complaining that we shipped their item too quickly. I apologize you're upset, but it sounds like simply reading the purchase terms or calling us to ask questions prior to placing your order would have avoided any issues. We have yet to receive your return. Again, if your product is not received back by January 17, 2014 you will be billed in full for the product.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

 

Ps . Thank you so much for your assistance. I do not agree that the terms were explicit nor do I recall seeing the terms in the confirmation email but will be very pleased once the credits are made. I am returning products this a.m.. Again, thanks so much in resolving this matter and I have learned to never reply to such ads!

[redacted],In my initial response I provided you with the delivery confirmation for your shipment.  Your package was marked asdelivered with an assigned tracking number of [redacted].If you have concerns about the delivery confirmation you will need to contact [redacted]. I also advised you that if you are unable to return your shipment please contact customerservice for additional offers. In order to receive a full refund we need to receive the shipment that is confirmed delivered back to us. If you are unable toreturn the product you may contact our customer service department no later than November 19, 2014 for additional offers.

Mr. [redacted],
 
We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges. A full refund of $94.31 has been issued back to your card.
 
We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####. We're happy to assist you in any way we can. 
 
Sincerely,
Blizzard White

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on July 4, 2014 and shipped your...

package the next day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on July 12, 2014. The first time we heard from you regarding the cancelation of your account was on July 14, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then. At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refund. Your return was received back to us on July 22, 2014 and a refund of $94.31 was issued back to your card the same day. [redacted]

Blizzard White

Mr.[redacted], Every order we receive is through our website. If you found our product through another site you were automatically redirected to our website to enter your information and agree to our purchase terms. We will not accept an order unless the customer checks a box stating that they have read and agreed to the purchase terms. I apologize if those terms were not read, but they were agreed to.