BlizzardWhite.com

Mr. [redacted],

We recently received your complaint from the Revdex.com regarding

your Blizzard White account. We take complaints very seriously and we hope this

response will provide you with additional information.  We received your order...

on December 27, 2013

and shipped the package the same day.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $94.31 eight days from the date of your order processing for the

product.”    Our purchase terms also

specify that if you cancel your account within the trial period you will be

required to return the included 30 day supply within 15 days of the cancelation

date.

These terms were presented to you in multiple places on our

website when you ordered our product. Additionally, you were sent an order

confirmation email after your order was completed that provided a full written

version of the terms you agreed to.

When you ordered the product you also checked a box indicating

that you had read and agreed to the terms of the offer. When a customer checks

that box we must assume that they have actually done what they are stating they

did. If there was any confusion with the terms you could have called our

customer service team and they would have been happy to assist you.

According to our records we have never received any communication

from you requesting to cancel your account prior to this complaint. Had you

contacted us we would have been happy to assist you.  You will be required to return the portion of

your shipment that is labeled “Complete Program” back to us to avoid the full

charge for the product. Please follow the return instructions listed below.

Dear [redacted],

 

This email is being sent to

confirm that your account has been cancelled. 

You will not receive any future shipments or charges. 

 

The Trial portion of the

product is yours to keep.  If you do not

wish to be charged for the included Complete Program portion of the shipment,

then that portion of the shipment must be returned to us unopened and undamaged

by the due date below.  Returns will not

be recognized without an RMA number. 

 

Your RMA number is [redacted].

 

This is valid for only one

package.  Your package must be received

back to our warehouse before January 29, 2014 to avoid being charged $94.31 for

the Complete Program. 

 

Please write the RMA number

prominently on the outside of the shipping package.  Our return shipping address is:

 

Web Fulfillment Center

 

 

Please note that we process

returns within 72 hours of it arriving to our warehouse. 

 

If you should need further

assistance, please contact our Customer Service Center.  We're happy to assist you in any way we can.

 

Thank you,

 

Blizzard White Customer Service

Team

24 hours a day, 7 days a week

[redacted] (US Only)

  

Please note the return date. I did extend your return deadline

beyond the standard 15 day return policy to ensure you will have ample time to

return your product. Again, we would have been happy to assist you with this

had you contacted us in any way.

Blizzard White

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on February 2, 2015 and shipped your package the same...

day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on February 10, 2015. A month later we still had not received any cancelation requests and a second shipment was sent to you on March 12, 2015 at the cost of $105.22 ($94.31 product price plus $10.91 shipping).  The first time we heard from you regarding the cancelation of your account was on March 17, 2015 after you had already been charged for your second shipment. Your account was immediately canceled and you have not received any shipments or charges since then.Our records show that our representative issued you an immediate refund for your March shipment. As a courtesy you can keep the product at no charge. Keep in mind that the purchase terms all stated this information and it was your responsibility to abide by them. Please note that we have done everything possible to assist you with a viable outcome on your account. You have refused all offers of assistance and opted to file a frivolous complaint instead.  Your account remains canceled and you will not receive any further shipments or charges. [redacted]Blizzard White

Mr.[redacted], We recently received your complaint from the Revdex.com regardingyour Blizzard White account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your order on March 3, 2014 and...

shipped your package the sameday.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on March 9, 2014. The first time we heard from you regarding the cancelation ofyour account was on March 25, 2014 after you had already been charged. Youraccount was immediately canceled and you have not received any shipments orcharges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and allowed you toreturn your product for a refund or to receive a $56.59 refundin lieu of returning the product. You accepted the $56.59 refund option andthat refund was issued back to your card on March 25, 2014.I apologize but you are noteligible for any additional refund. Your account remains canceled and you willnot receive any further shipments or charges.  

Ms. [redacted], Those same terms are located on the same page where you entered your credit card information in 12 point font. You were required to check a box stating that you had read and agreed to those terms before you were allowed to submit your order.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The terms were not stated clearly until after the item was requested.  The terms were then stated in an email and I was not given the opportunity to cancel without incurring unnecessary shipping and handling charges.Regards,[redacted]