BlizzardWhite.com

Ms. [redacted],In your trial shipment there were two product pouches. One labeled free trial, the other labeled Complete Program. The complete program is the full 30 day supply you were charged for. The full purchase terms of your order are included below: You must be 18 years or older to participate in this Web-only Offer. You are required to use your own credit card or debit card, you cannot use the credit card of another person. By paying the total listed above, you will receive a 8 day trial of BlizzardWhite™ Teeth Whitening Pens.We'll enter you into our BlizzardWhite Constant Dazzler Club. With the Constant Dazzler Club you'll get a package of BlizzardWhite Teeth Whitening Pens so you can maintain your whiter teeth. (8) days from the date of order processing, unless you decide to take an action to cancel (by calling our customer service center at ###-###-#### or [redacted]), we'll conveniently bill your credit card $94.31 for the full 30 day BlizzardWhite System. Plus, you'll also get a package of BlizzardWhite Teeth Whitening Pens about every 30 days. All this at the same monthly in-home price you paid for the original BlizzardWhite System plus $10.91 in shipping, conveniently billed to your credit card.All charges associated with this transaction will appear on your bill under the name: "NCL*BlizzardWhite".Of course, you can also cancel any time after you receive your special offer shipment or any subsequent shipments by calling customer service at ###-###-#### or by visiting the Easy Cancel link on our website or via written correspondence to: [redacted] If you cancel during the Web-Only Offer introduction offer, you will be given 15 days from the day you cancel to return the unused portion of the BlizzardWhite System in order to ensure you will not be billed (please see our no-hassle product return policy below for details) for the complete treatment. Return Shipping fees on returned Web-Only Trial package will be reimbursed on request and with documentation of shippingprice after the package has been received up to a maximum of $4.95By clicking on the box or button at the time of order and accepting the How The Offer Works conditions (or agreeing to the terms during the course of a telecenter call), you are providing an electronic or verbal authorization of a charge to your credit or debit card under the Electronic Funds Transfer act.Every day BlizzardWhite customers use our product, and quickly attain the whiter teeth they deserve.We reserve the right to lower the price of the monthly supply in the trial shipment or subsequent shipment orders in the Constant Dazzler Club, provided we notify you via email of a price change.BlizzardWhite often sponsors its customers for membership in Beautyis.com. Beautyis.com is a comprehensive health and beauty site which sells myriad health and beauty products online at the guaranteed lowest prices available. Membership typically runs $10.00 per year, but BlizzardWhite often chooses to sponsor its customers for membership on this site. As a member, you will get a $10.00 gift card credit which you can use at the site as well as a free lifetime membership (paid for by BlizzardWhite).If you have been selected by BlizzardWhite to be a sponsored member, you will be notified via email by BlizzardWhite and by Beautyis.com.By participating in this risk free trial, you consent to BlizzardWhite sponsoring your membership, providing your name, address, phone number and other such personal information (not your credit card number) to Beautyis.com and allowing Beautyis.com to email you various offers and newsletter information.BlizzardWhite®'s No-Hassle Product Return PolicyYou can cancel in these easy ways; go to our website and click on the Easy Cancel Button at the top of the page or call our customer service center at ###-###-#### or via written correspondence to:BlizzardWhite[redacted]
[redacted]
[redacted].If you cancel during the Web-Only Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the Constant Dazzler Club (the two unused syringes) in order to ensure you will not be billed for the Complete Program. If you return the Complete Program and it is unopened with its seal intact and in good, marketable condition without package blemishes, you will not be charged for the product.For subsequent shipments in the Constant Dazzler Club, you may only return the most recent complete shipment for credit. We do not charge a restocking fee. You must take affirmative action to avoid further billing. As long as the product is unopened with its seal intact and in good, marketable condition without package blemishes, you will be refunded the complete amount you were charged for the product. If the product needs to be either destroyed (seal or packaging was broken or torn) or repackaged (it is returned in a non-marketable condition), then a $19.60 destruction/repackaging fee will be charged to your credit card.To receive a refund for a returned product from an ongoing product shipment (not a Web-Only Trial shipment), you must request an RMA (Returned Merchandise Authorization Number) within 30 days of the last shipment and this RMA number must be written on the package in order for a credit to be issued. All shipping charges on non-trial shipments are the responsibility of the customer. Although you can return product from an ongoing Constant Dazzler Club shipment, you cannot return product from the Web-Only Trial once the Web-Only Trial has elapsed and you have been billed for the product.Customers who cancel during the trial period and return the product are eligible to receive a refund on the Initial Trial entry fee as well as initial shipping costs.Customers purchasing BlizzardWhite through an incentive web site (qualifying for, as an example, a Free IPAD® through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for  your free gift.As I stated previously, we are unable to issue a refund as you have filed a dispute with your credit card in the form of a chargeback. I am considering this matter closed.

Ms.[redacted],
We recently received your complaint from the Revdex.com regarding
your Blizzard White account. We take complaints very seriously and we hope this
response will provide you with additional information.  We received your order on April 29, 2014...

and
shipped your package the next day.
The terms of the offer that you agreed to at the time of your order clearly
state that you were to have a one week trial period starting from the date of
your order processing in which you could cancel your account to avoid further
charges.  They also indicate that “you
must take affirmative action to avoid further charges or you will be charged in
the amount of $94.31 eight days from the date of your order processing for the
product.”   
These terms were presented to you in multiple places on our website when you
ordered our product. Additionally, you were sent an order confirmation email
after your order was completed that provided a full written version of the
terms you agreed to.
When you ordered the product you also checked a box indicating that you had
read and agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually done what they are stating they did. If
there was any confusion with the terms you could have called our customer
service team and they would have been happy to assist you.
Since we did not hear from you during your trial period, you were charged $94.31
on May 7, 2014. A month later we still had not received any cancelation requests
and a second shipment was sent to you on June 6, 2014 at the cost of $105.22 ($94.31
product price plus $10.91 shipping).  
The first time we heard from you
regarding the cancelation of your account was on July 2, 2014 after you had
already been charged. Your account was immediately canceled and you have not
received any shipments or charges since then.
Our records show that you have never spoken with anyone at
our company to request a return or refund. Had you contacted us, we would have
been happy to assist you. Your shipment is now over our 30 day return window,
and you are no longer eligible for a refund.
However, in response to this complaint I have set you up for
a return on your April shipment. Please follow the return instructions listed
below in order to receive a refund of $94.31 from your June charge of $105.22.
Shipping cost is not refundable.
Dear [redacted],
This email is being sent to confirm that your account is cancelled. You will no
longer receive charges or shipments.
The [redacted] number you requested is [redacted]. This is valid for one package.
Under the Return Policy, you may only return one package for credit. The
package must be received before 2014-08-03 to qualify for credit. If your
return is received opened or damaged there will be a $19.60 repackaging fee.
Please write the [redacted] number prominently on the outside of the shipping package.
You will not receive credit if you do not use this [redacted] number.
Our return shipping address is:
Web Fulfillment Center
[redacted]
Once your package is received, a credit will be issued back to your credit
card. Please note that returns are typically processed in one business day once
we receive your package and it can take another day or two with your bank
before it shows up on your credit card account.
If you should need further assistance, please contact our Customer Service
Center. We're happy to assist you in any way we can.
Thank you,
BlizzardWhite Customer Service Team
24 hours a day, 7 days a week
[redacted]
Please
note the return due date. I did extend the due date beyond our standard 15 days
to make sure you would have plenty of time to return your package to receive a
refund. Upon receiving your package back, we will issue a refund in the amount
of $94.31. Once again this is an exception as your June package is no
longer within our 30 day return window.
[redacted]
Blizzard White

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 First, I never visited the website to order the product, and never checked a box saying I agreed to terms of a free trial that would tie me to a contract of automated shipments. I'm not that stupid to be willing to pay $94.00 for a product I have never used before. The only box I would check would have been in agreement to pay shipping charge for the free trial.

[redacted], We recently received your complaint from the Revdex.com regardingyour Blizzard White account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your...

order on July 2, 2014.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31on July 10, 2014. Inside your initial trial shipment you received two products;one labeled “Free Trial” the other labeled “Complete Program.” You were chargedfor the Complete Program as we did not hear from anyone within the trial periodto cancel and return it. The first time we received notification that youwanted to cancel your account was on July 10, 2014 after you had already beencharged. Our purchase terms state that oncethe trial period expires you may no return the Complete Program for a refund.At the time of your cancelation our representative made an exception on youraccount and issued you the following return instructions so you could havereturned your shipment for a refund. Dear [redacted],This email is being sent to confirm that your account is cancelled. You will nolonger receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package.Under the Return Policy, you may only return one package for credit. Thepackage must be received before 2014-07-25 to qualify for credit. If yourreturn is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]Once your package is received, a credit will be issued back to your creditcard. Please note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card account. If you should need further assistance, please contact our Customer ServiceCenter. We're happy to assist you in any way we can. Thank you, BlizzardWhite Customer Service Team24 hours a day, 7 days a week [redacted] (US Only)When your return was received back it was noted that youfailed to include the Returned Merchandise Authorization Number, which isrequired to receive a refund. Unfortunately your account is not eligible forany refund as our return policy was not followed. However, in an effort tomaintain our standard for customer satisfaction, I have made an exception andissued a refund in the amount of $94.31 today. Please allow 5-7 business daysfor this refund to reflect on your statement. [redacted]Blizzard White

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on December 6, 2013 and shipped the package the same...

day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the included 30 day supply within 15 days of the cancelation date. These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on December 9, 2013. At the time you canceled your account, we issued you a return merchandise authorization number (both on the phone and through a follow up email) so you could return your shipment to avoid any further charges.  Using this method, you will not receive any additional charges for the product.   Your return has yet to be received to our returns facility. It must be received by January 17, 2013 in order to avoid a charge of $94.31 for the product.  [redacted]Blizzard White

12pt;">  [redacted],
 
We recently received your complaint from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on August 4, 2016.
We'll also enter you into our Blizzard White Constant Dazzler Club. With the Constant Dazzler Club you'll get a package of Blizzard White Teeth Whitening Syringes so you can maintain your whiter teeth. (10) days from the date of order processing, and unless you decide to take an action to cancel (by calling our customer service center at [redacted] or www.[redacted].com), we'll conveniently bill your credit card $94.31 for the full 30 day Blizzard White System.
 
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
 
According to our records, you spoke to a representative and accepted an early cancel sale of $9.41 An email was sent to your email address confirming this cancellation.
 
Your account has been cancelled and no further charges have been charged to your account.
 
If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. 
 
Thank you, 
 
Blizzard White Customer Service Team
24 hours a day, 7 days a week 
[redacted] (US Only)

Mr. [redacted], We recently received your complaint # [redacted]

from the Revdex.com regarding your Blizzard White account.

According to our records, we received your order on November 5, 2015. The terms of the offer that you agreed to at the time of your

order clearly state that...

you were to have an 8 day trial period starting from

the date of your order processing in which you could cancel your account to

avoid further charges.  They also indicate that “you must take affirmative

action to avoid further charges or you will be charged in the amount of $94.31

eight days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our

website when you ordered our product. Additionally, you were sent an order

confirmation email after your order was completed that provided a full written

version of the terms you agreed to.When you ordered the product you also checked a box indicating

that you had read and agreed to the terms of the offer. When a customer checks

that box we must assume that they have actually done what they are stating they

did. If there was any confusion with the terms you could have called our

customer service team and they would have been happy to assist you. Since we did not hear from

you during your trial period, you were charged $94.31 on November 13, 2015.The first time we heard from you regarding the cancelation of your

account was on November 17, 2015 when you canceled your account with a

representative. Your account was immediately canceled and you have not received

any shipments or charges since then. We

agreed to provide you with a refund of $94.31 once your product has been

returned back.We

need to receive your product back in the warehouse by December 11, 2015 in

order to receive a refund of $94.31. That is the full product price of the shipment. Your

account remains canceled and you will not receive any further shipments or

charges.Sincerely, Blizzard White Customer Service Team 24 hours a day, 7 days a week  [redacted] (US

Only)

As I stated previously I mailed the unused products back to the company headquarters in Scottsdale, AZ - Tracking Number:[redacted]as shown in image) prior to receiving the email regarding shipping instructions from the company. 

I would like my credit card refunded with the proper amount of $94.31 ASAP. Someone at the headquarter received the package with my letter of complaint!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

Their advertisement and means of deducting funds from credit card accounts is misleading when purchase a product on a trial basis. I mailed merchandise back to this company with the transaction [redacted] that they gave me prior to contacting Revdex.com. I did contact them concerning this matter. The transaction number [redacted] proves it. I mailed merchandise on January 7, 2014 whereby they would have to sign for return package upon arrival. The new transaction number they want on return merchandise no can do because I mailed it back 3 days ago on January 7, 2014. Furthermore, this company uses the same tactic for [redacted] as well. I was a victim of twice over by this company. Their products come same address in Arizona. The new transaction number for return cannot be used because I already mailed it back. I do not want them to keep lying about their service. Thank you for contacting me.

This company advertises a "FREE TRIAL" of a teeth whitening product. However they fail to mention the fact that there is only an 8 DAY trial period until cancellation is invalid. They they charge $94.13 promptly after that trial period. Also, when called by an associate of this company, I was informed it was a 30 DAY TRIAL period until cancellation was needed. Therefore I did not worry about cancelling quite yet until my bank account dropped $94 overnight!!!!!!

Needless to say, I called and attempted to resolve the issue with a less than willing customer service representative. He informed me that this was a "legit business" and "no one was being scammed here". He also spoke to me as if I was a complete mn.

Overall, I believe this company is scamming people and drawing them in just to take their money with misinformation and a lack of honesty!!

I believe they should be shut down and ALL people who were scammed out of they money should be REFUNDED!!!!!!!

Ms. [redacted],  We recently received your complaint # [redacted]from the Revdex.com regarding your Blizzard White account.According to our records, we received your order on June 13, 2015. The terms of the offer that you agreed to at the time of...

yourorder clearly state that you were to have an 8 day trial period starting fromthe date of your order processing in which you could cancel your account toavoid further charges.  They also indicate that “you must take affirmativeaction to avoid further charges or you will be charged in the amount of $94.31eight days from the date of your order processing for the product.”   These terms were presented to you in multiple places on ourwebsite when you ordered our product. Additionally, you were sent an orderconfirmation email after your order was completed that provided a full writtenversion of the terms you agreed to.  When you ordered the product you also checked a box indicatingthat you had read and agreed to the terms of the offer. When a customer checksthat box we must assume that they have actually done what they are stating theydid. If there was any confusion with the terms you could have called ourcustomer service team and they would have been happy to assist you.  Since we did not hear fromyou during your trial period, you were charged $94.31 on June 21, 2015.  According to ourrecords the first contact we had requesting the cancelation of your account wason June 21, 2015 with a representative.We reminded you of the terms of the offer that were agreed to at the time ofyour order. Your account was immediately canceled and you have not received anyshipments or charges since then.  We have gone ahead andtracked your shipment and the United States Postal Service has confirmed thispackage was delivered to you on June 18, 2015. You can certainly contact thePostal Service with your tracking number: [redacted] for further details.   If you should need further assistance, please contact ourCustomer Service Center. We're happy to assist you in any way we can.   Thank you,   Blizzard White Customer Service Team 24 hours a day, 7 days a week  888-565-8521 (USOnly)

Mr. [redacted],

Our records show that you have contacted your credit card company and been refunded in full for all charges. Please return your product as you are now in possession of product that you have not paid for.

Ms. [redacted],

We recently received your complaint from the Revdex.com in regards to your Blizzard White account. According to our records, we received your order on April 26, 2014.

The terms of the offer that you agreed to at the time of your order...

clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31 on May 21, 2014. Inside your shipment there were two products. One is labeled “Free Trial” the other is labeled “Complete Program.” The Complete Program is what you were billed $94.31 at the end of your trial period.

Prior to this complaint we have never received any communication from you to request a refund or to cancel your account.

In response to this complaint I have issued you an RMA number that will allow you to return your product for a full refund. The following return instructions outline the steps required to receive your refund. Had you contacted our company prior to filing this frivolous complaint we would have been happy to assist you with the same outcome.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.

The RMA number you requested is 153-710087. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-07-08 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.

Our return shipping address is:[redacted]

Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.

Thank you,

BlizzardWhite Customer Service Team

24 hours a day, 7 days a week

###-###-#### (US Only)

Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. [redacted]

Blizzard White

Ms. [redacted],   We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges.   We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####. We're happy to assist you in any way we can.    Sincerely, Blizzard White Customer Service Team 24 hours a day, 7 days a week  ###-###-#### (US Only)

Ms. [redacted],

 

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information. According to...

our records, we received your order on February 26, 2014 and shipped your package the same day.

The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31 on March 6, 2014. The first time we heard from you regarding the cancelation of your account was on March 10, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.

At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.

However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refund. The following return instructions were sent to you outlining the steps required to receive your refund.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.

The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-04-18 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Web Fulfillment Center

[redacted]

Once your package is received, a credit will be issued back to your credit

card. Please note that returns are typically processed in one business day once

we receive your package and it can take another day or two with your bank

before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service

Center. We're happy to assist you in any way we can.

Thanks you,

BlizzardWhite

Customer Service Team

24 hours a day, 7 days a week

###-###-#### (US Only)

Please note the return due date. I did extend the due date

beyond our standard 15 days to make sure you would have plenty of time to

return your package to receive a refund. Upon receiving your package back, we

will issue a refund in the amount of $94.31. Once again this is an exception as

our terms state you are not eligible for any refund.

Blizzard White

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ms. [redacted],

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order...

on June 18, 2014.

The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31 on June 26, 2014. Inside your initial trial shipment you received two products; one labeled “Free Trial” the other labeled “Complete Program.” You were charged for the Complete Program as we did not hear from anyone within the trial period to cancel and return it. The first time we received notification that you wanted to cancel your account was on July 21, 2014 after you had already been charged.

Our purchase terms state that once the trial period expires you may no return the Complete Program for a refund. At the time of your call our representative made an exception on your account and issued you the following return instructions so you could have returned your shipment for a refund.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.

The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-08-15 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.

Thank you,

BlizzardWhite Customer Service Team

24 hours a day, 7 days a week

[redacted] (US Only)

Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $94.31. Once again this is an exception as our terms state you are not eligible for any refund.

Blizzard White

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ms. [redacted]

If you check my original response and your email outlining return instructions you will see that the address you returned your product to is incorrect. I have provided my original response below, which outlines the return address, in HENDERSON, NEVADA.

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Ms. [redacted]

 

We recently received your complaint from the Revdex.com in regards

to your Blizzard White account. According to our records, we received your

order on April 26, 2014.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $94.31 eight days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31

on May 21, 2014. Inside your shipment there were two products. One is labeled

“Free Trial” the other is labeled “Complete Program.” The Complete Program is

what you were billed $94.31 at the end of your trial period.

Prior to this complaint we have never received any

communication from you to request a refund or to cancel your account.

In response to this complaint I

have issued you an RMA number that will allow you to return your product for a

full refund. The following return instructions outline the steps required to

receive your refund. Had you

contacted our company prior to filing this frivolous complaint we would have

been happy to assist you with the same outcome.

Dear Tricia,

This email is being sent to confirm that your account is cancelled. You will no

longer receive charges or shipments.

The RMA number you requested is 153-710087. This is valid for one package.

Under the Return Policy, you may only return one package for credit. The

package must be received before 2014-07-08 to qualify for credit. If your

return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package.

You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Web Fulfillment Center

7565 Commercial Way

Unit E

Henderson, NV 89011

Once your package is received, a credit will be issued back to your credit

card. Please note that returns are typically processed in one business day once

we receive your package and it can take another day or two with your bank

before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service Center.

We're happy to assist you in any way we can.

Thank you,

BlizzardWhite Customer Service Team

24 hours a day, 7 days a week

888-565-8521 (US Only)

Please note the return due date. I

did extend the due date beyond our standard 15 days to make sure you would have

plenty of time to return your package to receive a refund.

Harper Madison

Blizzard White

This company has a VERY aggressive sales pitch. Before you know it, you've been charged almost $100 for a product that you were supposed to only have a trial run. The time limits are very close. I ordered on 6/7, cancelled on 6/8 (under 24 hrs), was given a return product number and told I had 15 days (6/23) for them to RECEIVE the product back or I'd be charged $94 for the full product. Mind you, I hadn't even received the trial product yet... I'm watching for it now and will return it return receipt requested. If I get charged, I'm going to scream [redacted] murder... This whole thing started with a [redacted] survey request. [redacted] should be notified that Blizzardwhite is using their name for questionable business practices.