BlizzardWhite.com

[redacted], We recently received your complaint from the Revdex.com in regardsto your Blizzard White account. According to our records, we received yourorder on October 7, 2014 and shipped your package the same day. Your packagewas marked as delivered...

with an assigned tracking number of [redacted]. The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on October 19, 2014. To date we have never heard from you to cancel youraccount or to request a refund. This complaint is the first communication we’vehad from you at all. Had you contacted us we would have been happy to assistyou. In order to receive a full refundyou will need to return the initial shipment. Again the tracking number listedabove does show the shipment was delivered. The following return instructions outlinethe steps required to receive your refund. Dear [redacted],This email is being sent to confirm that your account is cancelled. You will nolonger receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package. Underthe Return Policy, you may only return one package for credit. The package mustbe received before 2014-11-19 to qualify for credit. If your return is receivedopened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]Once your package is received, a credit will be issued back to your creditcard. Please note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card account. If you should need further assistance, please contact our Customer ServiceCenter. We're happy to assist you in any way we can. Thank you, BlizzardWhite Customer Service Team24 hours a day, 7 days a week [redacted]4 (US Only)Please note the return due date. Idid extend the due date beyond our standard 15 days to make sure you would haveplenty of time to return your package to receive a refund. Once your package isreceived back a refund of $94.31 will be issued back to your card. If you areunable to return your shipment please contact customer service for additionaloffers. [redacted]Blizzard White

Mr. [redacted],  
We recently received your...

complaint # [redacted] from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on February 6, 2016.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”     When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $94.31 on February 14, 2016.   The first time we heard from you regarding the cancelation of your account was on April 1, 2016 when you canceled your account with a representative. Your account was immediately canceled and you have not received any shipments or charges since then. We agreed to provide you with a refund of $94.31 once your product has been returned back.   Your return was received within the return deadline date and a refund of $94.31 has been issued back to your card. That is the full product price of the shipment.   Your account remains canceled and you will not receive any further shipments or charges.     Blizzard White Customer Service ###-###-#### (US Only)

Ms. [redacted], We recently received your complaint from the Revdex.com regardingyour Blizzard White account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your...

order on November 14, 2014 and shipped your packagethe same day.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31on November 27, 2014. Inside your initial trial shipment you received twoproducts; one labeled “Free Trial” the other labeled “Complete Program.” Youwere charged for the Complete Program as we did not hear from anyone within thetrial period to cancel and return it. The first time we received notificationthat you wanted to cancel your account was on December 1, 2014 after you hadalready been charged. Our purchase terms state that oncethe trial period expires you may no return the Complete Program for a refund.At the time of your call our representative made an exception on your accountand issued you the following return instructions so you could have returnedyour shipment for a full refund of $94.31.  Dear [redacted],This email is being sent to confirm that your account is cancelled. You will nolonger receive charges or shipments. The RMA number you requested is 5-524626. This is valid for one package. Underthe Return Policy, you may only return one package for credit. The package mustbe received before 2014-12-31 to qualify for credit. If your return is receivedopened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]

Once your package is received, a credit will be issued back to your creditcard. Please note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card account. If you should need further assistance, please contact our Customer ServiceCenter. We're happy to assist you in any way we can. Thank you, BlizzardWhite Customer Service Team24 hours a day, 7 days a week [redacted] (US Only)Please note the return due date. Idid extend the due date beyond our standard 15 days to make sure you would haveplenty of time to return your package to receive a refund. Upon receiving yourpackage back, we will issue a refund in the amount of $94.31. Your shippingfees will not be refunded and we do not cover the cost of return shipping. Onceagain this is an exception as our terms state you are not eligible for anyrefund.[redacted]Blizzard White

Ms. [redacted],

We recently received your complaint from the Revdex.com regarding

your Blizzard White account. We take complaints very seriously and we hope this

response will provide you with additional information. According to our

records, we received...

your order on June 21, 2014.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $94.31 eight days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31

on June 29, 2014. The first time we received notification that you wanted to

cancel your account was on July 1, 2014 after you had already been charged.

I apologize, but you are not

eligible for a return or refund as your trial period expired prior to your

cancelation request. However, in an effort to maintain our standard for

customer satisfaction I have issued you the following return instructions so

you may return your shipment for a refund.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no

longer receive charges or shipments.

The RMA number you requested is [redacted]. This is valid for one package.

Under the Return Policy, you may only return one package for credit. The

package must be received before 2014-08-03 to qualify for credit. If your

return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package.

You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Web Fulfillment Center

Once your package is received, a credit will be issued back to your credit

card. Please note that returns are typically processed in one business day once

we receive your package and it can take another day or two with your bank

before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service

Center. We're happy to assist you in any way we can.

Thank you,

Blizzard White Customer Service Team

24 hours a day, 7 days a week

Please note the return due date. I

did extend the due date beyond our standard 15 days to make sure you would have

plenty of time to return your package to receive a refund. Upon receiving your

package back, we will issue a refund in the amount of $94.31. Once again this

is an exception as our terms state you are not eligible for any refund.

Blizzard White

Ms. [redacted],

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received...

your order on November 4, 2013 and shipped your package the next day.

The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31 on November 17, 2013. The first time we heard from you regarding the cancelation of your account was on December 13, 2013 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.

At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.

However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refund. You refused all offers to receive a refund and opted to file a frivolous complaint instead.  

We emailed you return instructions outlining how to return your product for a refund, including your return deadline date. Please follow the instructions listed below in order to receive your refund.

Dear [redacted],

This email is being sent to confirm that your account has been cancelled.  You will no longer receive any charges or shipments. 

The RMA number you requested is[redacted].  This is valid for one package.  Under the Return Policy, you may only return one package for credit.  The package must be received before January 4, 2014 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee. 

Please write the RMA number prominently on the outside of the shipping package.  You will not receive credit if you do not use this RMA number.  Our return shipping address is:

Web Fulfillment Center

[redacted]

Once your package is received, a credit will be issued back to your credit card.  Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.   

If you should need further assistance, please contact our Customer Service Center.  We're happy to assist you in any way we can.

Thank you,

Blizzard White Customer Service Team

24 hours a day, 7 days a week

*-[redacted] (US Only)

Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $94.31. Once again this is an exception as our terms state you are not eligible for any refund.

Blizzard White

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This business cannot be trusted!!!!!

[redacted], You were issued a full refund on February 26, 2015, despite the fact that we have proof showing your package was delivered. I request that you retract this complaint as your refund was issued prior to it being filed.

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on June 21, 2014, andshipped your package the next...

day. The [redacted] delivered your package on June 25, 2014 with an assigned tracking number of [redacted]. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on June 29, 2014. On June 27, 2014 we received notification from your bank thank you had filed a dispute in the form of a chargeback. At that time we canceled your account and you have not received any further shipments or charges. Filing a chargeback prevents us from issuing any refund as it would result in multiple credits on a single transaction.  I apologize but we are unable to issue any refunds due to the chargeback on your account. Your account remains canceled and you will not receive any further shipments or charges. [redacted]Blizzard White

Ms. [redacted],

The purchase terms are located on the same page where you entered your credit card information.Your return has been received back and a refund of $94.31 was issued on May 29, 2014. I am considering this matter closed.

Mr. [redacted],

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we...

received your order on February 13, 2014 and shipped your package the same day.

The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 ten days from the date of your order processing for the product.” 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31 on February 21, 2014. The first time we heard from you regarding the cancelation of your account was on February 24, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.

At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.

However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refund. The following return instructions were sent to you outlining the steps required to receive your refund.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.

The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-04-13 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Web Fulfillment Center

[redacted]

Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.

Thanks you,

BlizzardWhite

Customer Service Team

24 hours a day, 7 days a week

###-###-#### (US Only)

Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $94.31. Once again this is an exception as our terms state you are not eligible for any refund.

Blizzard White

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regardless, fair business practice is to allow the customer a fair amount of time in which to reconsider their purchase.  The order was shipped immediately and your options given in lieu of cancellation are unreasonable.Regards,[redacted]

I was charged on two occassions.

Mr. [redacted],

 

We recently received your complaint from the Revdex.com regarding

your Action Pro White account. We take complaints very seriously and we hope

this response will provide you with additional information. According to our

/>

records, we received your order on July 3, 2014.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $94.31 eight days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31

on July 11, 2014. The first time we heard from you regarding the cancelation of

your account was later that day after you had already been charged. Your

account was immediately canceled and you have not received any shipments or

charges since then.

At that time we reminded you of

the terms of the offer that were agreed to at the time of your order which

state that once the trial period has ended, product from the initial shipment

is not eligible for a return or a refund.

However, in an effort to maintain

our standard for customer satisfaction we made an exception and allowed you to

return your product for a full refund. You refused all offers to receive a

refund and opted to file a frivolous complaint instead.  

We emailed you return instructions

outlining how to return your product for a refund, including your return

deadline date. Please follow the instructions listed below in order to receive

your refund.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no

longer receive charges or shipments.

The RMA number you requested is 153-746531. This is valid for one package.

Under the Return Policy, you may only return one package for credit. The

package must be received before 2014-08-16 to qualify for credit. If your

return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package.

You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Web Fulfillment Center

7565 Commercial Way

Unit E

Henderson, NV 89011

Once your package is received, a credit will be issued back to your credit

card. Please note that returns are typically processed in one business day once

we receive your package and it can take another day or two with your bank

before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service

Center. We're happy to assist you in any way we can.

Thank you,

BlizzardWhite Customer Service Team

24 hours a day, 7 days a week

###-###-#### (US Only)

Please note the return due date. I

did extend the due date beyond our standard 15 days to make sure you would have

plenty of time to return your package to us. Additionally we do not cover the

cost of return shipping.

Action Pro White

Ms. [redacted],
We recently received your complaint...

# [redacted] from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on March 31, 2016.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. On April 2, 2016 you spoke with a representative to cancel your account. You were immediately issued a return merchandise authorization number and return deadline date and sent a confirmation email outlining your return instructions. To this day we have not received your package back, and your deadline date has passed. Therefore, you were charged for the product equaling the amount of $94.31. Your account remains canceled and you will not receive any other shipments or charges.   Blizzard White Customer Service Team [redacted]

Ms.[redacted],

We recently received your complaint from the Revdex.com regarding

your Blizzard White account. We take complaints very seriously and we hope this

response will provide you with additional information.  We received your order on April 29, 2014...

and

shipped your package the next day.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $94.31 eight days from the date of your order processing for the

product.”   

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31

on May 7, 2014. A month later we still had not received any cancelation requests

and a second shipment was sent to you on June 6, 2014 at the cost of $105.22 ($94.31

product price plus $10.91 shipping).  

The first time we heard from you

regarding the cancelation of your account was on July 2, 2014 after you had

already been charged. Your account was immediately canceled and you have not

received any shipments or charges since then.

Our records show that you have never spoken with anyone at

our company to request a return or refund. Had you contacted us, we would have

been happy to assist you. Your shipment is now over our 30 day return window,

and you are no longer eligible for a refund.

However, in response to this complaint I have set you up for

a return on your April shipment. Please follow the return instructions listed

below in order to receive a refund of $94.31 from your June charge of $105.22.

Shipping cost is not refundable.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no

longer receive charges or shipments.

The [redacted] number you requested is [redacted]. This is valid for one package.

Under the Return Policy, you may only return one package for credit. The

package must be received before 2014-08-03 to qualify for credit. If your

return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the [redacted] number prominently on the outside of the shipping package.

You will not receive credit if you do not use this [redacted] number.

Our return shipping address is:

Web Fulfillment Center

Once your package is received, a credit will be issued back to your credit

card. Please note that returns are typically processed in one business day once

we receive your package and it can take another day or two with your bank

before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service

Center. We're happy to assist you in any way we can.

Thank you,

BlizzardWhite Customer Service Team

24 hours a day, 7 days a week

Please

note the return due date. I did extend the due date beyond our standard 15 days

to make sure you would have plenty of time to return your package to receive a

refund. Upon receiving your package back, we will issue a refund in the amount

of $94.31. Once again this is an exception as your June package is no

longer within our 30 day return window.

Blizzard White

Ms.[redacted],

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on March 12, 2014...

and shipped your package the next day.

The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”   

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31 on March 20, 2014. A month later we still had not received any cancelation requests and a second shipment was sent to you on April 19, 2014 at the cost of $105.22 ($94.31 product price plus $10.91 shipping).  Your second shipment was delivered by the [redacted] on April 28th with an assigned tracking number of[redacted].

The first time we heard from you regarding the cancelation of your account was later that day after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.

Our records show that you have never spoken with anyone at our company to request a return or refund. Had you contacted us, we would have been happy to assist you. Your shipment is now over our 30 day return window, and you are no longer eligible for a refund.

However, in response to this complaint I have set you up for a return on your April shipment. Please follow the return instructions listed below in order to receive a refund of $94.31 from your July charge of $105.22.

Shipping cost is not refundable.

Dear **,

This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.

The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-06-17 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.

Thank you,

BlizzardWhite Customer Service Team

24 hours a day, 7 days a week

[redacted] (US Only)

Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $94.31. Once again this is an exception as your April package is no longer within our  30 day return window.

Blizzard White

Ms. [redacted],We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on October 8, 2013, and...

shipped your package the same day. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on October 16, 2013. A month later we still had not received any cancelation requests and you were enrolled in our monthly shipment program. You received four additional shipments. The last shipment was dispatched on April 5, 2014 at the cost of $105.22 ($94.31 product price plus $10.91 shipping).  The first time we heard from you regarding the cancelation of your account was on April 9, 2014. No cancelations were made prior to that date. At that time you were issued a returned merchandise authorization number and return deadline date so that you could receive a refund. The following return instructions were also emailed to you: Dear [redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-05-03 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, BlizzardWhite Customer Service Team24 hours a day, 7 days a week ###-###-#### (US Only)Please note the return deadline date. I have extended it beyond our standard 15 days to ensure you have ample time to return your product for a refund. Upon receiving your shipment back you will receive a refund of $94.31 for your April shipment. Shipping costs are not refundable. I apologize but only your April shipment is eligible to be returned for a refund. All other shipments are outside of our 30 day return policy. [redacted]Blizzard White

Ms. [redacted],

 

We recently received your complaint from the Revdex.com regarding

your Blizzard White account. We take complaints very seriously and we hope this

response will provide you with additional information. According to our

records, we...

received your order on December 25, 2013. The [redacted]

Service attempted to deliver your shipment within your trial period but they were

required to leave a notice as no one was available to accept the shipment.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $94.31 eight days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31

on January 2, 2014. The first time we heard from you regarding the cancelation

of your account was on January 3, 2014 after you had already been charged. Your

account was immediately canceled and you have not received any shipments or

charges since then.

At that time we reminded you of

the terms of the offer that were agreed to at the time of your order which

state that once the trial period has ended, product from the initial shipment

is not eligible for a return or a refund.

However, in an effort to maintain

our standard for customer satisfaction we made an exception and allowed you to

return your product for a full refund. You refused all offers to receive a

refund and opted to file a frivolous complaint instead.  

We emailed you return instructions

outlining how to return your product for a refund, including your return

deadline date. Please follow the instructions listed below in order to receive

your refund.

Dear [redacted],

 

This email is being sent

to confirm that your account has been cancelled.  You will no longer receive any charges or

shipments. 

 

The RMA number you

requested is [redacted].  This is valid

for one package.  Under the Return

Policy, you may only return one package for credit.  The package must be received before January

18, 2014 to qualify for credit. If your return is received opened or damaged

there will be a $19.60 repackaging fee.

 

Please write the RMA

number prominently on the outside of the shipping package.  You will not receive credit if you do not use

this RMA number.  Our return shipping

address is:

 

Web Fulfillment Center

 

Once your package is

received, a credit will be issued back to your credit card.  Please note that returns are typically

processed in one business day once we receive your package and it can take

another day or two with your bank before it shows up on your credit card

account. 

 

If you should need further

assistance, please contact our Customer Service Center.  We're happy to assist you in any way we can.

 

Thank you,

 

Blizzard White Customer

Service Team

24 hours a day, 7 days a

week

[redacted] (US Only)

 

Please note the return due date.

Your package must be received by January 18, 2014 to receive a refund. We do

not recommend doing a return to sender as they are a low priority for the post

office and may not be received by the return deadline date. Upon receiving your

package back, we will issue a refund in the amount of $94.31 and email you to

confirm the refund. Once again this is an exception as our terms state you are

not eligible for any refund.

Blizzard White

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on February 2, 2015 and shipped your package the same...

day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on February 10, 2015. A month later we still had not received any cancelation requests and a second shipment was sent to you on March 12, 2015 at the cost of $105.22 ($94.31 product price plus $10.91 shipping).  The first time we heard from you regarding the cancelation of your account was on March 17, 2015 after you had already been charged for your second shipment. Your account was immediately canceled and you have not received any shipments or charges since then.Our records show that our representative issued you an immediate refund for your March shipment. As a courtesy you can keep the product at no charge. Keep in mind that the purchase terms all stated this information and it was your responsibility to abide by them. Please note that we have done everything possible to assist you with a viable outcome on your account. You have refused all offers of assistance and opted to file a frivolous complaint instead.  Your account remains canceled and you will not receive any further shipments or charges. [redacted]Blizzard White