BlizzardWhite.com

Ms. [redacted],

We recently received your complaint from the [redacted] in regards to your Blizzard White account. According to our records, we received your order on May 19, 2014 and shipped your package the same day. Please note that we do not offer samples....

The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31 on May 27, 2014. Inside your shipment there were two products. One is labeled “Free Trial” the other is labeled “Complete Program.” The Complete Program is  what you were billed $94.31 at the end of your trial period.

The first time we heard from you regarding the cancelation of your account was on May 29, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.

At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.

However, in an effort to maintain our standard for customer satisfaction I have made an exception and am allowing you to return your product for a full refund. The following return instructions outline the steps required to receive your refund.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.

The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-07-01 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Web Fulfillment Center[redacted]

Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.

Thank you,

Blizzard White Customer Service Team

24 hours a day, 7 days a week

###-###-#### (US Only)

Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Once again this is an exception as our terms state you are not eligible for any refund.[redacted]

Blizzard White

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I’m writing to let you know I reject BlizzardWhite’s decision.These are the reasons:They sent me in Dec. the TRIAL offer of 1 pen for $4.95. I received the TRIAL offer and was told not to use it on dentures.  I called the company  12/5 to obtain the RMA number to send it back and told them I did not want any more. (NEVER USED IT)When my credit card statement came in I questioned the $94.31 charge and told them I would not pay it as I NEVER received a 30 day supply. They in turn told me I had not sent the trial back in time. I counted from the day I received the TRIAL and they said they counted from the day I ordered (Dec.10).  That doesn’t make sense, how can you try something you don’t have in your hand??They are claiming now that they sent the 30 day supply the same day as the TRIAL.  Why would you do that before you even tried product??  I NEVER  RECEIVED THE 30 DAY SUPPLY!!We’ve had an awful winter here in the Northeast and sometimes our mail was held up.Unfortunately my credit card company advised me to pay the whole bill so my credit would not be ruined and then they would dispute charge. I never should have paid it and disputed it then.I feel this company is running a scam, their so called polices are at the least quite questionable!! They are  based in Nevada, but follow the laws of Arizona??Would you please help to resolve this situation so I can get my $94.31 back.Please let me know if I have to send all the papers I have re: this case?  I sent quite a few to my credit card company and also to the Revdex.com here in Boston.  They assured me they sent it all to you. Thank you for your kind cooperation and consideration.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1.) I have not recieved any refund from the company as of July 7, 2015.  Once I have received the refund then I will accept the terms.  In their letter it states that they refunded me the money once the product was returned to them and that was not the case.  I just went back and searched through my bank records and I do not see a refund for the $94.31.

Regards,

Ms. [redacted],

We recently received your complaint from the Revdex.com in regards to your Blizzard White account. According to our records, we received your order on April 21, 2014 and shipped your package the same day.

The terms of the offer that...

you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31 on April 29, 2014. Inside your shipment there were two products. One is labeled “Free Trial” the other is labeled “Complete Program.” The Complete Program is what you were billed $94.31 at the end of your trial period.

The first time we heard from you regarding the cancelation of your account was on May 18, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.

At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.

However, in an effort to maintain our standard for customer satisfaction I have made an exception and am allowing you to return your product for a full refund. The following return instructions outline the steps required to receive your refund.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.

The RMA number you requested is 5388ebd4a66c0. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-06-24 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Web Fulfillment Center

Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.

Thank you,

BlizzardWhite Customer Service Team

24 hours a day, 7 days a week

[redacted] (US Only)

Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Once again this is an exception as our terms state you are not eligible for any refund.

Blizzard White

[redacted], We recently received your complaint from the Revdex.com regardingyour Blizzard White account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your order on January 28, 2015 and...

shipped your packagethe same day.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on February 5, 2015. The first time we heard from you regarding the cancelationof your account was via email later that day after you had already beencharged. Your account was immediately canceled and you have not received anyshipments or charges since then. Please note that your first email to us referencesthat you had already been charged and were requesting a refund. We do not haveany record of any emails received within your trial period. Our records also show that youspoke with a representative on February 8, 2015. At that time we reminded youof the terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and allowed you toreturn your product for a full refund. Your return was received back tous and I have issued and a refund of $94.31 back to your card. I assume yourissue is resolved as you have already received the refund requested in yourcomplaint.[redacted]Blizzard White

Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on April 2, 2015. The terms of the offer that you agreed to at the time of...

your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on April 10, 2015. The first time we heard from you regarding the cancelation of your account was on April 12, 2015 when you canceled your account via email. Your account was immediately canceled and you have not received any shipments or charges since then. You then called in a spoke with a representative on April 20,  2015 and we agreed to provide you with a refund of $94.31 once your product has been returned back.Your return was received within the return deadline date and a refund of $94.31 has been issued back to your card. That is the full product price of the shipment.
Your account remains canceled and you will not receive any further shipments or charges.Sincerely, Blizzard White Customer Service Team
24 hours a day, 7 days a week  [redacted] (USOnly)

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I would like to add that no where did I see the amount of $94.31 mentioned even when I went back and looked twice after ordering the free trial. Also I never received any emails from Blizzard White for any reason. I do appreciate your refunding the shipment and will return it to you right away.Regards,

Ms. [redacted],

 

We recently received your complaint from the Revdex.com regarding

your Blizzard White account. We take complaints very seriously and we hope this

response will provide you with additional information. According to our

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records, we received your order on November 5, 2013 and shipped your package

the same day.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $94.31 eight days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31

on November 13, 2013. The first time we heard from you regarding the

cancelation of your account was on November 16, 2013 after you had already been

charged. Your account was immediately canceled and you have not received any

shipments or charges since then.

At that time we reminded you of

the terms of the offer that were agreed to at the time of your order which

state that once the trial period has ended, product from the initial shipment

is not eligible for a return or a refund.

However, in an effort to maintain

our standard for customer satisfaction we made an exception and allowed you to

return your product for a partial refund.

Your return was received back and

your refund of $70.00 was issued on November 22, 2013. Again, your account was

not eligible for any refund as we were not contacted within the trial period to

cancel your account. I apologize but you have received the maximum refund

possible. However, in an effort to maintain our standard for customer satisfaction

I have issued an additional refund in the amount of $24.31.

Blizzard White

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ms. [redacted], We recently received your complaint # 1[redacted] from the Revdex.com regarding your Blizzard White account.

According to our records, we received your order on October 18, 2015. The terms of the offer that you agreed to at the time of your

order clearly state that...

you were to have an 8 day trial period starting from

the date of your order processing in which you could cancel your account to

avoid further charges.  They also indicate that “you must take affirmative

action to avoid further charges or you will be charged in the amount of $94.31

eight days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our

website when you ordered our product. Additionally, you were sent an order

confirmation email after your order was completed that provided a full written

version of the terms you agreed to.When you ordered the product you also checked a box indicating

that you had read and agreed to the terms of the offer. When a customer checks

that box we must assume that they have actually done what they are stating they

did. If there was any confusion with the terms you could have called our

customer service team and they would have been happy to assist you. Please note that we do not offer samples. We offer trial periods

and shipping charges are not refundable. We do not cover return shipping costs. On October 18, 2015 you spoke with a

representative to cancel your account. You were immediately issued a return

merchandise authorization number and return deadline date and sent a

confirmation email outlining your return instructions.You

did not receive any additional charges other than the initial shipping fee of $4.90.

Your account remains canceled and you will not receive any other shipments or

charges as long as we receive your product back by the deadline date of

November 11, 2015. Thank you,  Blizzard White Customer Service Team 24 hours a day, 7 days a week  [redacted] (US

Only)

Ms. [redacted],

Your return has been received and a refund of $94.31 has been issued today. Please allow 7-10 business days for this to reflect on your statement.

Mr. [redacted],

We recently received your complaint from the Revdex.com in regards to your Blizzard White account. According to our records, we received your order on April 24, 2014 and shipped your package the same day.

The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31 on May 2, 2014. The first time we heard from you regarding the cancelation of your account was later that day after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.

Inside your shipment there were two products. One is labeled “Free Trial” the other is labeled “Complete Program.” The Complete Program is what you were billed $94.31 at the end of your trial period.

At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.

However, in an effort to maintain our standard for customer satisfaction I have made an exception and am allowing you to return your product for a full refund. The following return instructions outline the steps required to receive your refund.

Dear [redacted].,

This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.

The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-06-17 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.

Thank you,

BlizzardWhite Customer Service Team

24 hours a day, 7 days a week

[redacted] (US Only)

Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Once again this is an exception as our terms state you are not eligible for any refund.

Blizzard White

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.]
I have never received my FREE samples. I want a full refund, please action immediately

Regards,*

Mr. [redacted],

The number provided does not match our format for RMA numbers, as it contains no letters. It is clear that you contacted the other company listed in your response, but failed to contact us. We still have yet to receive your return product. Again, as long as the product is received by the return deadline date you will not receive any further charges.

The product is a teeth whiting kit. I order the kit at $1.03 on 12/09. The chargd my account another 3.87 on 12/11. I recived the product on 12/16. They then charged my account on 12/17 94.17 because I didnt cancel on 12/16. By the time I got the product, the call center was closed. The set up the shipper to make sure the consumer cant cancel the product. This is a scam. I spoke with employee [redacted] and a supervisor [redacted]

we never agreed to any of this with them.their website was rigged so when we hit the x button to closeout the page, instead of closing the page, it processed the payment when we never agreed to it.after we had called the company to explain this, they would not listen, they would not let us speak to a manager, and they would not give us a refund.  the people I spoke to were very rude, and even after I cancelled the order they still sent the package to my house when I ask them not to. Also, after my order was cancelled we were again charged with another $3 fee. There was nowhere on their page that said I would be charged any money there was no small text or anything saying that my card would be charged. I had called the customer service numerous amount of times and every single person I talk to lied to me and tried to rip me off. Also, after checking Google and search in the company I had found out that they had skinned thousands of other people. Their website is fake and was made to whenever I exit out of their webpage it sent in any information that I typed in the space. I called them seconds after this happened, and ask them to cancel my order and not to send anything to me they said they would not send me anything or charge my card but they did. Everything you did was it illegal and they need to be stopped before they hurt any more families. There is no way what they did could possibly be legal.

[redacted] We recently received your complaint from the Revdex.com regardingyour Blizzard White account. We take complaints very seriously and we hope thisresponse will provide you with additional information.  We received your order on November 20,...

2014,and shipped your package the same day. The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”    These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on November 28, 2014. A month later we still had not received any cancelationrequests and a second shipment was sent to you on December 28, 214 at the costof $105.22 ($94.31 product price plus $10.91 shipping).  Thefirst time we heard from you regarding the cancelation of your account was on December31, 2014. At that time you were issued a returned merchandise authorizationnumber and return deadline date so that you could return your December shipmentto receive a refund. Your return was received on January 6, 2015 and a refundof $94.31 (the full product price minus $10.91 for shipping costs) was issuedthat same day. In summary you have received the maximum refund possible on this account. Youraccount remains canceled and you will not receive any further shipments orcharges. [redacted]Blizzard White

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.

HELLO!!!....YOU`RE NOT GOING TO BELIEVE *THIS*ONE!!!....I have already spoken to these people on the phone and tried to *REASON* with them!!!.....and NOW they are trying to get another $19.60 RE-PACKAGING FEE out of me BECAUSE I AM *NOT HOUDINI*...and could NOT try their lousy (FREE TRIAL) product WITHOUT *OPENING* THE PACKAGE!!!.....an NOW THEY WANT THE PACKAGE *RETURNED TO THEM *UNOPENED*!!!.....INSANE?????...YES!!!!.....when I spoke to them on the phone I told them THEY HAVE *TERRIBLE BUSINESS PRACTICES*.....and *THEY DO NOT DESERVE TO BE IN BUSINESS*!!! ....GOOD LUCK ON *YOUR* END!!!.....BEST REGARDS!!!....[redacted]            PS: I figured YOU would HAVE TO SEE THIS...TO BELIEVE IT!!!!.....I wonder how many OTHER people HAVE MADE THE SAME MISTAKE AS ME!!!....and innocently ORDERED from these IS????

Regards,

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information. We received your order on December 10, 2014 and shipped the package the same day. This...

shipment was delivered on December 12, 2014 with an assigned tracking number of [redacted]. This is the shipment you were charged $94.31 for. It contained both the Free Trial and the Complete Program 30 day supply. You were not charged for or sent a second shipment. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the included 30 day supply within 15 days of the cancelation date. These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on December 15, 2014. At the time you canceled your account, we issued you a return merchandise authorization number (both on the phone and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will not receive any additional charges for the product.   The following email was sent to you outlining the return procedures. Please note this information was also provided to you over the phone. Dear [redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The Trial portion of the product is yours to keep. If you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date below. Returns will not be recognized without an RMA number. Your RMA number is [redacted]. This is valid for only one package. Your package must be received back to our warehouse before 2014-12-30 to avoid being charged $94.31 for the Complete Program. Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number. Our return shipping address is:[redacted]Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you,BlizzardWhite Customer Service Team24 hours a day, 7 days a week ###-###-#### (US Only)You were assigned a return deadline date of December 30, 2015. To date we have never received your returned shipment. On January 9, 2015 you were billed $94.31 for the product that was not returned. At no time did we receive any correspondence from you to request a refund or inquire about the charge. Had you contacted us and provided proof of your return we would have been happy to assist you. On February 6, 2015 we received notification that you had filed a dispute with your credit card company in the form of a chargeback. This prevents us from issuing a full refund as it would result in multiple credits on a single transaction. Your account remains canceled and you will not receive any further shipments or charges.  [redacted]Blizzard White

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,