BlizzardWhite.com

Ms***,
We recently received your complaint from the Revdex.com regarding your Blizzard White accountWe take complaints very seriously and we hope this response will provide you with additional information. We received your order on March 11,
and shipped the package the same day
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the included day supply within days of the cancelation date
These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
According to our records the first contact we had requesting the cancelation of your account was on March 11, At the time you canceled your account, we issued you a return merchandise authorization number (both on the phone and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you would have incurred no charges for the product. An email was sent to your email address with full instructions to return your package
Your return was received within your return deadline date and you did not receive any additional charges other than the initial fees, which are not refundableYour account remains canceled and you will not receive any other shipments or charges
*** ***
Blizzard White

Ms***,
The purchase terms are located on the same page where you entered your credit card information.Your return has been received back and a refund of $was issued on May 29, I am considering this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.]
I have never received my FREE samples. I want a full refund, please action immediately
Regards,*
[redacted]

This company has a VERY aggressive sales pitch. Before you know it, you've been charged almost $100 for a product that you were supposed to only have a trial run. The time limits are very close. I ordered on 6/7, cancelled on 6/8 (under 24 hrs), was given a return product number and told I had 15 days (6/23) for them to RECEIVE the product back or I'd be charged $94 for the full product. Mind you, I hadn't even received the trial product yet... I'm watching for it now and will return it return receipt requested. If I get charged, I'm going to scream [redacted] murder... This whole thing started with a [redacted] survey request. [redacted] should be notified that Blizzardwhite is using their name for questionable business practices.

Mr. [redacted], We recently received your complaint from the Revdex.com in regardsto your Blizzard White account. According to our records, we received yourorder on March 11, 2014 and shipped your package the next day.The terms of the offer that...

you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “you musttake affirmative action to avoid further charges or you will be charged in theamount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on March 19, 2014. The first time we heard from you regarding the cancelationof your account was on April 7, 2014 after you had already been charged. Your accountwas immediately canceled and you have not received any shipments or chargessince then.Inside your shipment there weretwo products. One is labeled “Free Trial” the other is labeled “CompleteProgram.” The Complete Program is what you were billed $94.31 at the end ofyour trial period.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction I have made an exception and am allowingyou to return your product for a full refund. The following return instructionsoutline the steps required to receive your refund. Dear [redacted], This email is being sentto confirm that your account has been cancelled.  You will no longer receive any charges orshipments.   The RMA number yourequested is [redacted].  This is validfor one package.  Under the ReturnPolicy, you may only return one package for credit.  The package must be received before May 17,2014 to qualify for credit.  Please write the RMAnumber prominently on the outside of the shipping package.  You will not receive credit if you do not usethis RMA number.  Our return shippingaddress is: Web Fulfillment Center[redacted]
Henderson, NV 89011 Once your package isreceived, a credit will be issued back to your credit card.  Please note that returns are typicallyprocessed in one business day once we receive your package and it can takeanother day or two with your bank before it shows up on your credit cardaccount.   If you should need furtherassistance, please contact our Customer Service Center.  We're happy to assist you in any way we can. Thank you, Blizzard White CustomerService Team24 hours a day, 7 days aweek [redacted]5 (US Only) Please note the return due date. Idid extend the due date beyond our standard 15 days to make sure you would haveplenty of time to return your package to receive a refund. Once again this isan exception as our terms state you are not eligible for any refund.[redacted]Blizzard White

[redacted] We recently received your complaint from the Revdex.com regardingyour Blizzard White account. We take complaints very seriously and we hope thisresponse will provide you with additional information.  We received your order on November 20,...

2014,and shipped your package the same day. The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”    These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on November 28, 2014. A month later we still had not received any cancelationrequests and a second shipment was sent to you on December 28, 214 at the costof $105.22 ($94.31 product price plus $10.91 shipping).  Thefirst time we heard from you regarding the cancelation of your account was on December31, 2014. At that time you were issued a returned merchandise authorizationnumber and return deadline date so that you could return your December shipmentto receive a refund. Your return was received on January 6, 2015 and a refundof $94.31 (the full product price minus $10.91 for shipping costs) was issuedthat same day. In summary you have received the maximum refund possible on this account. Youraccount remains canceled and you will not receive any further shipments orcharges. [redacted]Blizzard White

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on June 21, 2014, andshipped your package the next...

day. The [redacted] delivered your package on June 25, 2014 with an assigned tracking number of [redacted]. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on June 29, 2014. On June 27, 2014 we received notification from your bank thank you had filed a dispute in the form of a chargeback. At that time we canceled your account and you have not received any further shipments or charges. Filing a chargeback prevents us from issuing any refund as it would result in multiple credits on a single transaction.  I apologize but we are unable to issue any refunds due to the chargeback on your account. Your account remains canceled and you will not receive any further shipments or charges. [redacted]Blizzard White

Ms.  [redacted] ,   We recently received your complaint #...

[redacted] from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on March 30 , 2016.   The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   Since we did not hear from you during your trial period, you were charged $94.31 on April 7 , 2016. You were then enrolled into our monthly shipment program and received one additional package at the cost of $94.31 and one for $20.32.     The first time we heard from you regarding the cancelation of your account was on September 7, 2016 when you canceled your account with a representative. Your account was immediately canceled and you have not received any shipments or charges since then.   As a courtesy, we have provided you with a full, immediate refund on the most recent charge of $20.32.   Your account remains canceled and you will not receive any further shipments or charges.   Thank you,    Blizzard White Customer Service Team

We recently received your complaint from the Revdex.com regarding your Blizzard White account. We take complaints very seriously and we hope this response will provide you with additional information. We received your order on December 10, 2014 and shipped the package the same day. This...

shipment was delivered on December 12, 2014 with an assigned tracking number of [redacted]. This is the shipment you were charged $94.31 for. It contained both the Free Trial and the Complete Program 30 day supply. You were not charged for or sent a second shipment. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the included 30 day supply within 15 days of the cancelation date. These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on December 15, 2014. At the time you canceled your account, we issued you a return merchandise authorization number (both on the phone and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will not receive any additional charges for the product.   The following email was sent to you outlining the return procedures. Please note this information was also provided to you over the phone. Dear [redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The Trial portion of the product is yours to keep. If you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date below. Returns will not be recognized without an RMA number. Your RMA number is [redacted]. This is valid for only one package. Your package must be received back to our warehouse before 2014-12-30 to avoid being charged $94.31 for the Complete Program. Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number. Our return shipping address is:[redacted]Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you,BlizzardWhite Customer Service Team24 hours a day, 7 days a week ###-###-#### (US Only)You were assigned a return deadline date of December 30, 2015. To date we have never received your returned shipment. On January 9, 2015 you were billed $94.31 for the product that was not returned. At no time did we receive any correspondence from you to request a refund or inquire about the charge. Had you contacted us and provided proof of your return we would have been happy to assist you. On February 6, 2015 we received notification that you had filed a dispute with your credit card company in the form of a chargeback. This prevents us from issuing a full refund as it would result in multiple credits on a single transaction. Your account remains canceled and you will not receive any further shipments or charges.  [redacted]Blizzard White

Mr. [redacted],   We recently received your complaint #[redacted]  from the Better...

Business Bureau regarding your Blizzard White account. According to our records, we received your order on July 14, 2016. I apologize but I am not able to assist you with any orders you made with any companies other than ours. The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $94.31 on July 22, 2016.   The first time we heard from you regarding the cancellation of your account was on October 27, 2016 over our automated system.   Your account remains canceled and you will not receive any further shipments or charges.   Thank you,    Blizzard White Customer Service Team 24 hours a day, 7 days a week  [redacted]
*

[redacted], We recently received your complaint from the Revdex.com regardingyour Blizzard White account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your...

order on October 9, 2014 and shipped your package thesame day.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on October 17, 2014. The first time we heard from you regarding the cancelationof your account was later that day after you had already been charged. Youraccount was immediately canceled and you have not received any shipments orcharges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and allowed you to receivea $33.01 refund in lieu of returning the product. You accepted the $33.01refund option and that refund was issued back to your card on October 23, 2014.I apologize but you are noteligible for any additional refund. Your account remains canceled and you willnot receive any further shipments or charges.

Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on April 2, 2015. The terms of the offer that you agreed to at the time of...

your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on April 10, 2015. The first time we heard from you regarding the cancelation of your account was on April 12, 2015 when you canceled your account via email. Your account was immediately canceled and you have not received any shipments or charges since then. You then called in a spoke with a representative on April 20,  2015 and we agreed to provide you with a refund of $94.31 once your product has been returned back.Your return was received within the return deadline date and a refund of $94.31 has been issued back to your card. That is the full product price of the shipment.
Your account remains canceled and you will not receive any further shipments or charges.Sincerely, Blizzard White Customer Service Team
24 hours a day, 7 days a week  [redacted] (USOnly)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did get a return authorization from the company, but I did not order their product from their website - I used a link through [redacted]. A company SHOULD NOT BE ALLOWED hide a monthly membership in the terms and conditions knowing damn well that no one reads them. Plus, they gave me 8 days to respond if I wanted to cancel but I received the product after the 8 days! Yes they got me - they got me good, but my complaint is to hopefully have the Revdex.com stop companies from operating like this.
Regards,
[redacted]

Ms. [redacted], We recently received your complaint from the Revdex.com regardingyour Blizzard White account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your...

order on November 14, 2014 and shipped your packagethe same day.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31on November 27, 2014. Inside your initial trial shipment you received twoproducts; one labeled “Free Trial” the other labeled “Complete Program.” Youwere charged for the Complete Program as we did not hear from anyone within thetrial period to cancel and return it. The first time we received notificationthat you wanted to cancel your account was on December 1, 2014 after you hadalready been charged. Our purchase terms state that oncethe trial period expires you may no return the Complete Program for a refund.At the time of your call our representative made an exception on your accountand issued you the following return instructions so you could have returnedyour shipment for a full refund of $94.31.  Dear [redacted],This email is being sent to confirm that your account is cancelled. You will nolonger receive charges or shipments. The RMA number you requested is 5-524626. This is valid for one package. Underthe Return Policy, you may only return one package for credit. The package mustbe received before 2014-12-31 to qualify for credit. If your return is receivedopened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]
[redacted]
[redacted]
Once your package is received, a credit will be issued back to your creditcard. Please note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card account. If you should need further assistance, please contact our Customer ServiceCenter. We're happy to assist you in any way we can. Thank you, BlizzardWhite Customer Service Team24 hours a day, 7 days a week [redacted] (US Only)Please note the return due date. Idid extend the due date beyond our standard 15 days to make sure you would haveplenty of time to return your package to receive a refund. Upon receiving yourpackage back, we will issue a refund in the amount of $94.31. Your shippingfees will not be refunded and we do not cover the cost of return shipping. Onceagain this is an exception as our terms state you are not eligible for anyrefund.[redacted]Blizzard White

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I’m writing to let you know I reject BlizzardWhite’s decision.These are the reasons:They sent me in Dec. the TRIAL offer of 1 pen for $4.95. I received the TRIAL offer and was told not to use it on dentures.  I called the company  12/5 to obtain the RMA number to send it back and told them I did not want any more. (NEVER USED IT)When my credit card statement came in I questioned the $94.31 charge and told them I would not pay it as I NEVER received a 30 day supply. They in turn told me I had not sent the trial back in time. I counted from the day I received the TRIAL and they said they counted from the day I ordered (Dec.10).  That doesn’t make sense, how can you try something you don’t have in your hand??They are claiming now that they sent the 30 day supply the same day as the TRIAL.  Why would you do that before you even tried product??  I NEVER  RECEIVED THE 30 DAY SUPPLY!!We’ve had an awful winter here in the Northeast and sometimes our mail was held up.Unfortunately my credit card company advised me to pay the whole bill so my credit would not be ruined and then they would dispute charge. I never should have paid it and disputed it then.I feel this company is running a scam, their so called polices are at the least quite questionable!! They are  based in Nevada, but follow the laws of Arizona??Would you please help to resolve this situation so I can get my $94.31 back.Please let me know if I have to send all the papers I have re: this case?  I sent quite a few to my credit card company and also to the Revdex.com here in Boston.  They assured me they sent it all to you. Thank you for your kind cooperation and consideration.Regards,[redacted]

Ms. [redacted],
We recently received your complaint from the Revdex.com in regards to your Blizzard White account. According to our records, we received your order on April 21, 2014 and shipped your package the same day.
The terms of the offer that...

you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” 
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
Since we did not hear from you during your trial period, you were charged $94.31 on April 29, 2014. Inside your shipment there were two products. One is labeled “Free Trial” the other is labeled “Complete Program.” The Complete Program is what you were billed $94.31 at the end of your trial period.
The first time we heard from you regarding the cancelation of your account was on May 18, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.
At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.
However, in an effort to maintain our standard for customer satisfaction I have made an exception and am allowing you to return your product for a full refund. The following return instructions outline the steps required to receive your refund.
Dear [redacted],
This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.
The RMA number you requested is 5388ebd4a66c0. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-06-24 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.
Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.
Our return shipping address is:
Web Fulfillment Center
[redacted]
Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.
If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.
Thank you,
BlizzardWhite Customer Service Team
24 hours a day, 7 days a week
[redacted] (US Only)
Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Once again this is an exception as our terms state you are not eligible for any refund.
[redacted]
Blizzard White

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I will say that the customer service they provided when I called to resolve this OUTSIDE of the Revdex.com I still have issue with. But as far as what I feel needed to have taken place within this transaction is in the process the resolution I had told the representative on the phone.
Regards,
[redacted]

Mr. [redacted],
 
We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges. A full refund of $94.31 has been issued back to your card.
 
We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####. We're happy to assist you in any way we can. 
 
Sincerely,
Blizzard White

As I stated previously I mailed the unused products back to the company headquarters in Scottsdale, AZ - Tracking Number:[redacted]as shown in image) prior to receiving the email regarding shipping instructions from the company. 
I would like my credit card refunded with the proper amount of $94.31 ASAP. Someone at the headquarter received the package with my letter of complaint!

Ms. [redacted], We recently received your complaint # 1[redacted] from the Revdex.com regarding your Blizzard White account.
According to our records, we received your order on October 18, 2015. The terms of the offer that you agreed to at the time of your
order clearly state that...

you were to have an 8 day trial period starting from
the date of your order processing in which you could cancel your account to
avoid further charges.  They also indicate that “you must take affirmative
action to avoid further charges or you will be charged in the amount of $94.31
eight days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our
website when you ordered our product. Additionally, you were sent an order
confirmation email after your order was completed that provided a full written
version of the terms you agreed to.When you ordered the product you also checked a box indicating
that you had read and agreed to the terms of the offer. When a customer checks
that box we must assume that they have actually done what they are stating they
did. If there was any confusion with the terms you could have called our
customer service team and they would have been happy to assist you. Please note that we do not offer samples. We offer trial periods
and shipping charges are not refundable. We do not cover return shipping costs. On October 18, 2015 you spoke with a
representative to cancel your account. You were immediately issued a return
merchandise authorization number and return deadline date and sent a
confirmation email outlining your return instructions.You
did not receive any additional charges other than the initial shipping fee of $4.90.
Your account remains canceled and you will not receive any other shipments or
charges as long as we receive your product back by the deadline date of
November 11, 2015. Thank you,  Blizzard White Customer Service Team 24 hours a day, 7 days a week  [redacted] (US
Only)