Blue Water Hunter

Hello,Resume Genius has completed processing the refund for $on February 12:PM ESTYour credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.Sincerely, [redacted] **Senior ManagerRGO Technologies LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards,The business is requiring "active "cancellation, without any notification or receipt of confirmation on billing - ever I have this same style of service with other vendors - and the reputable ones stay in touch and contact you , send receipts - especially when they see you have no activity after their initial 'trail' engagementThis is a deceptive business practice, that preys on the knowledge that customers are inundated with these types of offers daily.No communication from this vendor for over months - when I had ZERO activity on their site - is a breach of trust and an irresponsible business practice It's an intended ignorance.Their trial product (example resume) was a pitiful, basic resume - which is why I did not ever return to their site.It would be different if I were the only customer complaining about their tactics, but you can search this firm and find hundreds of similar lamentsThis is an unscrupulous business hiding behind their fine print.They warrant a reprimand at the minimum, and ideally should be forced to change their business practices.I stand by my complaint

Hello,To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of UseHowever the service Ms[redacted] signed up with was not the Day Trial subscription, it was in fact the Annual Plan for $95.40.The screenshot she sent us did not corroborate with the information from our endI am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely, [redacted] **Senior ManagerRGO Technologies LLC

I do not feel that their sight was clear at allI paid to download and was y aware of the auto charge.I have not used services and would like a refund!Revdex.com:have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear be Regards,

Hello, When the customer subscribed to our Annual subscription, he/she accepted our terms of agreement, which stated that they would be receiving access to our subscription services for the yearResume Genius has completed processing the refund for $Your credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transactionNote that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account Sincerely, [redacted] **Senior ManagerRGO Technologies LLC

Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future chargesResume Genius has completed processing the refund offer which you acceptedYour credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transactionNote that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your accountYou should be receiving an email confirming the processed refund as wellSincerely, [redacted] *.Senior ManagerRGO Technologies LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I understand that it was part of the terms of agreement that was not the issue, the issue is that there was an email that was sent to me from the company,and it is alarming that the initial person I spoke with told me that there was an error with the programming while the manaagers, and other higher ups claim to have no record of the email on their end.or your reference, details of the offer I reviewed appear below

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello,I apologize if there was any misunderstanding in regard to our Monthly subscription planWhen he/she subscribed to our Monthly subscription, he/she accepted our terms of agreement, which stated that they would be receiving access to our Monthly subscription services based on the time they registeredNo additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Purchase Confirmation and Plan Information page.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely, [redacted] **Senior ManagerRGO Technologies LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This company does not clearly state any of the necessary information but instead hides it in fine print in order to attempt to mislead usersThe website is advertised as free and is even stated as free on their homepageIt is not until the user spends a lot of time and effort creating their resume that the website makes it aware that you must indeed payThere is not free option like the response statesEven a representative that I spoke to admitted that yes, there is no free optionOther companies I have used respect a refund if the user cancels the account shortly after it is renewedThis company expects me to of gone down in the depth of all their fine print in order to acquire this informationI tried to get a partial refund shortly after cancelling my account, but at this point I demand a full refund for all the time and effort they have taken away from me Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below After the trail period was finished, I was never informed that certain amount is being taken out from my accountThis appears to be a very small service and the charge 1-Euro whatever they charge looks reasonable for creating a "free" (according to the) resumeAnd, it is not just me who has fallen for this trick of "automatic renewal " subscriptionHad I received at least an email that I am being charged, I would have stopped it right awayI am paying silently for a service that I haven't even used for once during all that period [redacted] You can see a long list of people who have fallen for thisAnd these are just one of those people who actually put effort to at least complain and help othersActually, I came across Revdex.com in this community where everyone has suffered from this issueResume Genius probably is well aware that it's customers are facing this issue since there are so many complaints filed against this particular service and still they keep maintaining this service means it is all being done in purposeI demand full reimbursement of my paymentIt is in no way acceptable that I pay for service I did not useInternet payment has made it so easy to withdraw money from someone's accountImagine this scenario in real worldIt would be a theft! I request Revdex.com to make a thorough inquiry in this matterIf you don't take my word for word, kindly follow the facebook page where you can see a lot of similar complaints Regards, [redacted]

Hello,The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As I stated previously, their service was not as promised, their website was extremely hard to use and their support team did not respond to my questions in a timely manner The company states in their previous correspondence that they would pull the amount in days which did not happen they waited a MONTH to charge my accountThis is breach of the agreement which in the state of Arizona if they breach any portion of the agreement, it is knoll and void!!! There are multiple customers who have had the same lousy experience with their product as I haveThey are not helpful and failed to reply to my correspondence in a timely mannerI voiced to them I did not have a good experience with their product and they just kept telling me they did not care and they would not get me a refund although if you look at the times I logged in, I never had a chance to properly use their service because their website would NOT WORK!!!! If I am unable to use their service why am I being charged for it?!?! They should be taught that you cannot take peoples money and then make it extremely hard for people to log in to cancel, or never answer their phones so you can cancel the serviceI am not the only customer who has felt this way and I wish I would have done more research before trusting what their website SAID they would do Regards, [redacted] ***

Hello, I apologize if there was any misunderstanding in regard to our subscription planWhen the customer subscribes to our monthly access plan, the order summary states the grand total will be $and renews annually where the customer has to pay up frontResume Genius has completed processing the refund for $Your credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transactionNote that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your accountSincerely, [redacted] **Senior ManagerRGO Technologies LLC

Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future chargesResume Genius has completed processing the refund for $Your credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction Sincerely, [redacted] **Senior ManagerRGO Technologies LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same old crap they told me when I called them in response of the over chargeThere was nothing that said any charges that they are sayingI told them that when I calledThis is not correct and I will settle for nothing but a refund for the over charged serviceIf I have to contact the Ky Attorney Generals Office I willThis is really sad that this Company thinks everyone is so dumb that they can charge whatever they want

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of UseNo additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely, [redacted] ***

Hello, We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredPlease let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely, [redacted] **Senior ManagerRGO Technologies LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The auto renewal clause was not displayed in a manner that was open and obvious to eyesI called to cancel as soon as I realized there had been a pending charge on my credit cardThey can check to see that I never intended to use the product after that one day when I subscribed to the trial version (for which I was charged $1.95), because I never logged inThey claim to refund if dis-satisfied.Why don't they have a refund policy for this dis-satisfaction of mine? Genuine businesses like amazon.com have a refund policy for auto renewal of their prime subscription because they don't intend to rip-off customers with witty mechanisms like this.I have made no use of their service for which they charged me $39.95, they can check my login details of the date & time of my log-insA good business practice is to have a refund policyThey may prove things by showing their policies in fine print, but that does not make for good business practiceI am one of about 100's of aggrieved customers.I consider myself careful and yet I got scammed.It is a boon that bodies like Revdex.com help consumers fight against such practices.Please check the following link and see how many people have sufferedIt is not the just the happy customers and the star reviews that matterIt is the 100's of scammed customers that need this kind of practice eradicated.Hope for you to help me get this resolved [redacted] Thanks Sincerely,

Hello,To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of UseI am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely, [redacted] **Senior ManagerRGO Technologies LLC