Blue Water Hunter

Hello,Account owners must understand that any second or third party you grant permission to use your card must be supervised while purchasing (this includes minors in any jurisdiction).I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe business continues to use deceptive language in their responseThis matter has only been rectified by contacting my credit card companyThe credit card company was able to secure a refund for three months of the service Resumes to Go charged me, even though the company said this would be impossible as no refunds are offeredI have received documentation of account cancellation and regarding the refund, but have not yet received a refund to my account as it takes 5-days to postReading through many reviews of Resumes to Go, many individuals have had very similar experiences with the deceptive tacticsI want this complaint to remain to help others avoid these same problems
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but
an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **
*** ***rRGO Technologies LLC

Hello,We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but
an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.Resume Companion has completed processing the refund for $Your credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,*** *.Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company is very deceitfulThey do NOT clearly state that the consumer will be charged more then the monthly fee until AFTER you put in your credit card and see amount chargedIf you read the google reviews, you will see this is a common theme of complaintsMy bank then charged me an International Transaction Fee due to this company (that is in the USA) uses an international bank to process chargesWhy would any legitimate business do this? The phone number doesn't allow you to talk to a person eitherNo refunds? You have people falling victim to their misleading charges day after dayI don't care what the 'screenshots" say when you orderIf you go to their website and get to the payment screen, it does not state the full amount that will be charged and no refundsThe "tiny" print that you agree to the terms of service does not justify the outlandish charges and unfair business practicesThis business needs to be shut down.
Regards,

Hello,When the customer subscribed to our Monthly Access Plan (saves 75%)/ Annual Plan subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services for the whole year for $95.40. To download a digital copy of the resume for free they
have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but
an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.However, after careful review of this situation Resume Genius has completed processing the refund offer for $Your credit should appear on your account within 5-business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.You should be receiving an email confirming the processed refund as well.Sincerely,Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Hello,I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC

Hello,When the customer subscribes to our monthly access plan, the ordersummary states the grand total will be $95.40 and renews annuallywhere the customer has to pay up front.You accepted our terms of agreement which state they would beenrolling into our subscription services for the whole
year for$95.40.I am sorry to inform this, but as per our Terms of Use, the customeris responsible for the charges incurredHowever, I highly recommendusing the services that you are now entitled to under their currentsubscription.However, you are free to share your account with friends or family andthey also have full access to your dedicated resume consultant (aswell as self-service software tools).Please let us know if you require any additional type of documentationto serve as evidence of the charges and our Terms of UseWe have acomplete record of our correspondence in addition to time-stampedcopies of when the customer agreed to our terms of service byregistering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but
an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.Resume Companion has completed processing the refund for $Your credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.Sincerely,*** **Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The subscription was canceled according to their guidelinesI do not know what mistake occurred, but it did not get canceled on their endWhy would anyone knowingly continue to pay a fee for something they are not using? We thought the subscription had been canceledResume Genius refuses to acknowledge that they are billing a monthly subscription fee without notifying the customer with a courtesy emailThere is no question of why a company would choose to do that when so many complaints have been filed in regard to this standard operating procedure of theirs No legitimate business that wants to have a reputable image would refuse to refund monies that they know were paid unknowingly....basically stolen since somehow the account didn't get canceled even though it was done according to their instructions
Regards,

Hello,When the customer subscribes to our monthly access plan, the order summary states the grand total will be $and renews annually where the customer has to pay up front.You accepted our terms of agreement which state they would be enrolling into our subscription services for the whole year
for $95.40.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that you are now entitled to under their current subscription.However, you are free to share your account with friends or family and they also have full access to your dedicated resume consultant (as well as self-service software tools).Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Regards,Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but
an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel Resume Genius has completed processing the refund offer which you acceptedYour credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,*** **Senior ManagerRGO Technologies LLC

Hello,Refund of $was processed on February 12:PM ESTPlease contact your financial institution for further details regarding this transaction.Sincerely,*** **Senior ManagerRGO Technologies LLC

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but
an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.Resume Genius has completed processing the refund for $Your credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,*** **Senior ManagerRGO Technologies LLC

Hello ***I am very sorry to hear about your experience using RESUMEWRITERDIRECT.COMPlease keep in mind you are contacting the wrong companyWe are RESUMEGENIUS.COM and we offer subscription resume builder service for a starting cost of $1.95.RESUMEWRITERDIRECT.COM is one of our affiliateThey
offer certified resume writers to write your resume entirely from scratch for a one time payment starting at $99.We were informed by RESUMEWRITERDIRECT.COM the refund of $has been successfully processed as of Apr 29, 2016, please see attached screenshot.If you have further questions or concerns please contact their TOLL FREE NUMBER: *** (Monday-Friday, 10AM-6PM EST)You can also email them at any time at [email protected],Senior ManagerRGO Technologies LLC