Blue Water Hunter

Hello, We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]
[redacted]
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Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase,...

but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. Resume Genius has completed processing the refund offer for $39.95. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction. Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account. Sincerely, [redacted]Senior ManagerRGO Technologies LLC

Hello,When the customer subscribes to our monthly access plan, the order summary states the grand total will be $95.40 and renews annually where the customer has to pay up front.You accepted our terms of agreement which state they would be enrolling into our subscription services for the whole year...

for $95.40.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that you are  now entitled to under their current subscription.However, you are free to share your account with friends or family and they also have full access to your dedicated resume consultant (as well as self-service software tools).Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Regards,[redacted]Senior ManagerRGO Technologies LLC