Blue Water Hunter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:2ND Revdex.com COMPLAINTPLEASE STOP RGO RESUMES FROM BILLING ME $EACH MONTHI NEVER ORDERED THEIR SERVICE & HAD TO "CANCEL" LAST MONTHCANCELLATION #STOP THIS SCAM COMPANY FROM BILLING MECREDIT $TWO TIMESSTOP THIS SCAM ASAP.Translate Desired Outcome:REFUND $TWO TIMES

Hello,The information regarding our prices is clearly stated in the website before you purchase your day trial and it informs you that you can cancel at anytime hour a day days a week during this period.The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Sales Receipt, Purchase Confirmation, and Plan Information.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Sincerely,*** **Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This Resume Genius company is blatantly a scamTheir perverse business ethics and practices demonstrate this clearly.I explicitly agreed to pay $for access to digital templates to create a resumeHowever they posit that, due to their terms of service, I implicitly agreed to be registered for a $per month subscription to a service I had no idea I was even subscribed toI would like to emphasize that during the months of my so called subscription I received no notice or contact from the company in questionNo receipt of charges incurred or notification was e-mailed to me that my subscription status had been upgradedWhile it may be "easy" to unsubscribe to the service, a casual search on this institution reveals a history of unethically, if not illegally, scamming customers out of their money. If they adamantly refuse to grant a refund, and they have the legal recourse to do so, I find that there are very few options open to meHowever, I think that this category of business practice and the magnitude of their customer dissatisfaction merits a change in their business policyA timely and accurate billing statement must be issued to subscribed customers, so that others like me will not be unknowingly paying for a service, and they must be more explicit about automatically signing up customers for their subscription service, or even better, not automatically subscribing individuals for a ludicrous monthly payment and an even more ludicrous service
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** ***

Hello, I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still think I should get my full refund back but ResumeGenius.com doesn't want to Refund me, at this point we could keep pressing the company to give me a full refund anyway or just close the caseI just don't know what else to do, But I do believe I should get my money back somehow.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
According to their advertisement the cost was per month not I have attached a photo of what was sent to me

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but
an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.Although we understand you may not know the individual that used your card, it is primordial that you know all the people that had access to your card prior to opening a dispute or file related to credit or debit card usage Account owners must understand that any second or third party you grant permission to use your card must be supervised while purchasing (this includes minors in any jurisdiction).When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,
*** **Senior ManagerRGO Technologies LLC

Hello,I am very sorry to hear about your experience using our website. Please keep in mind you had the ability to cancel 24/online and this is the most efficient method to cancelThe instructions on how to cancel can be found in the Sales Receipt, Purchase Confirmation or by clicking on our “Help and Support” tab in our website We apologise if there were any misunderstandingsHowever, the information is clearly displayed in the website and it is the customer's responsibility to read Terms of Use and all information before the check out process.Regards,*** **Senior ManagerRGO Technologies LLC

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but
an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did cancel within the days but I CALLED INSTEADof doing it by internet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe company gave me a full refund, an outcome I sought after but would not have seen without the assistance of Revdex.comThank you.
Regards,
*** ***

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but
an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.Resume Genius has completed processing the refund for $Your credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.Sincerely,*** **Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer reviewed appear below.
In all correspondence to date, Resume Genius has failed to acknowledge nor address any specifics of my inquiries. Rather, in an inherently dismissive manner, they have only ever replied using a redundant, template response.The only argument and defense the company has ever made has been that once your subscription ends, they’re going to charge your credit card, and under no circumstances will they refund you.The issues at hand however, for which the company has not addressed, nor even so much as acknowledged, are as follows:I.  Within Terms of Service, under Refund Policy, company states “provides a full refund to customers who are still within their 14-day trial subscription term”II. Within Terms of Service, there is no definition explicitly stating the definition of “14-day trial subscription term”III.  On the attached Plans and Pricing document, company states explicitly both “14 DAYS FULL ACCESS” and “After 14 days”. The expectation given her to consumers is that their trial periods will last for the entirety of this duration, and then auto-renew on the following day.IV. My subscription started on 10/12, and was cancelled on 10/26. Per points II & III, the expectation is that 10/26 is still within the trial subscription period, and would still qualify per the Refund Policy Terms.The stance that the company has taken is that the trial period ended at a specific time on 10/26, rather than lasting the entirety of the day, therefore despite cancelling on the 14th day, this is too late.To quote:“Our system is set up by the date and the time you paid for the 14 DayTrial, so even if you're off by 1 minute our system will still chargefor the whole month subscription. The system needs a set time to trackwhen the 14 Day Trial subscription will end.”This stance, however, violates multiple Federal Trade Commission guidelines, specifically:I.  misrepresenting any product or service or the terms and conditions associated with any offer, specifically including claims of "free," "risk-free," or "trial offer;"II. failing to clearly disclose the terms and conditions of any offer, including refund terms, before requesting consumers' payment information;There are numerous areas in which the terms are misrepresented, and consumers are left with the expectation that their trial will last the entirety of the expected calendar range. Not only are consumers expressly mislead, but in no area, not even within the terms of service, is it disclosed that the trial period will end at a specific time within the 14th day.Consumers who use trial period offers have the expectation that they’ll be able to use those services for the entirety of the expected duration, as measured in calendar dates, and then make a decision to either renew or not. If they’re actually giving a service an earnest evaluation, there’s no reason for the consumer to cancel pre-maturely, which makes them all the more susceptible to these sorts of practices.This strategy is set up with the express intent of defrauding consumers by misleading them into believing their trial lasts the remainder of the 14th day, and then charging them regardless. The fact that Resume Genius is so adamant about not issuing refunds is a testament to that, which is very surprising given that the product in question is a SaaS (Software as a service).If you think any of my points are unfair or incorrect, please, by all means address them and substantiate your arguments with actual language from the Terms of Service.Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My complaint is that the representative stated MULTIPLE times that there is a NO REFUND POLICY. The website states that you may ask for a refund during the 14 day Trial Subscription but it does NOT state that they will ABSOLUTELY NOT give refunds after that this period.People have circumstances and crisises that prevent them following through with their intentions. I reiterate - I had MULTIPLE crisises since I signed up for the 14 day Trial. I didn't have a chance to check my credit card statements for almost 2 months! Because of my circumstances, I am still requesting a full refund. I did not use the service after the intital 14 days. I would have canceled if circumstances hadn't put me on high alert for my family's health. In this day and age, a good company makes allowances for people's lives and even their mistakes. A GREAT company has less greed for profit and more heart for their customers.
Regards,

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but...

an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.Account owners must understand that any second or third party you grant permission to use your card must be supervised while purchasing (this includes minors in any jurisdiction).When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC

Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase,...

but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction. Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account. You should be receiving an email confirming the processed refund as well. Sincerely, [redacted].Senior ManagerRGO Technologies LLC

Hello,To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC