Blue Water Hunter

Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase,
but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account. To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly. When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner. We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website. Sincerely, *** **
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * *** ***

Hello, When the customer reactivate to our monthly subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the monthly subscription would auto-renew on a specific dateOur services are not a one time purchase, but an
ongoing subscriptionThey had the option to cancel at any time during the month to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel Resume Genius has completed processing the refund for $Your credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction. Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account. Sincerely, *** **Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This business knows that it does not make the terms and conditions clear on the website, it's only in the receipt that they email that it's clear that you've 'subscribed' to a service. On the website it says 'get access for days', $1.99. I didn't read the receipt, why should I it was just acknowledging the $charge. On top of this their 'service' includes sending supposed jobs in your area related to your skill set. The bulk of the job listings are telemarketing and or out of date, there has been nothing related to my field They have a great service for helping you to format your resume for $1.99, the rest is completely bogus and they know they are misleading
Regards,

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but
an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.Resume Genius has completed processing the refund offer which you acceptedYour credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,
*** **Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but
an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.Resume Genius has completed processing the refund offer which you acceptedYour credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,*** **Senior ManagerRGO Technologies LLC

Hello,We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC

Hello,We have checked the customers account linked to the email *** and from what we can see it is a Lite subscription, where no charges have been incurred because the customer did not give their credit card information.The reason why our customers receives an activation
email is because our system allows the user to enter their email and password so they can save their work for later.We will delete the customer's account from our website and all information created will be deleted Sincerely,Senior ManagerRGO Technologies LLC

Hello,This will confirm that the customer's account was successfully canceled on May 07:AM EDTWhen the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would
auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.However, Resume Genius has completed processing the refund offer for months. Your credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.Sincerely,*** **Senior ManagerRGO Technologies LLC

Hello, We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** ** *** *** *** ** * *** ** *** *** ** *** *** *** ** *** *** Again they have not addressed the underlying issue of I have not used their service for the months I was charged all they do is just give you the legal verbatimIn a way this feels like robbery and I am not alone in this matterWhy can a business charge you for a service that you don't know you have and when you find out about it why is it ok to say sorry, but our terms say you have to pay us no matter what legallyFor what? I did not use the site because I did not know I could or that I was paying for itI guess what I am getting at is that it feels like their terms and conditions are a way for them to continue what they have been doing in ast complaints to rip off their client baseI have never encountered a business that was not OK with returning money for something you didn't useFor example did not know I had amazon prime called them up and they refunded me since I never used their service, it took minsI feel like this is how they make their money and and they use there terms and conditions to deny people fair treatmentIf this was a respectable woman they wouldn't mind returned money for someone who didn't use the service, because they didn't do anything to earn the money.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First off my understanding when purchasing the monthly membership was that I will pay $a month The second issue is the total purchase amount of $does not equal $times I was not appropriately charged and the company is refusing to address the issue of charging for an annual membership when I requested a monthly membership and they are not addressing the issue of charging more than the $ I have attempted to resolve the issue with their customer service and these are the steps I have taken and the response received I emailed a screenshot from my credit card provider per the on duty customer service managers request to them showing the overcharge and the response I got was the same response verbatim that they responded to this complaint They did not even read the context of the message or acknowledge the charge over and above an unauthorized pay up front for the entire year charge
Regards,
*** ***

Hello,When the customer subscribed to our annual subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the annual subscription would auto-renew annually on a specific dateOur services are not a one time purchase, but an
ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel Resume Companion has completed processing the refund for $Your credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,*** **Senior ManagerRGO Technologies LLC

Hello,When the customer subscribes to our monthly access plan, the order summary states the grand total will be $and renews annually where the customer has to pay up front.You accepted our terms of agreement which state they would be enrolling into our subscription services for the whole year
for $95.40.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that you are now entitled to under their current subscription.However, you are free to share your account with friends or family and they also have full access to your dedicated resume consultant (as well as self-service software tools).Please let us know if you require any additional type of documentationto serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Regards,Sincerely,*** **Senior ManagerRGO Technologies LLC

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but
an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.Resume Genius has completed processing the refund offer which you acceptedYour credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,*** **Senior ManagerRGO Technologies LLCTell us why here

Hello, I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I recognize what has been said, but I was never notified of my continued billing at all I received no receipts for my payments and was never reminded in any way shape or form that I was being billed I feel it is completely wrong to have done that and thus I cannot be happy with the company's answer
Regards,
*** ***

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but
an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.Resume Genius has completed processing the refund for $Your credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,
*** **Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Resume Genius has stated that:"Resume Genius has completed processing the refund for $on February 12:PM ESTYour credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction."As proof of Resume Genius refunding the transactions, they have attached a generic spreadsheet which appears to show that the items in question have been refunded, then places the onus of obtaining credit for the refund as somehow being the responsibility of my financial institutionI have spoken with my financial institution at length regarding this transaction, and they have stated on multiple occasions that there has not been a charge back/refund processed from Resume Genius.I refuse to accept Resume Genius's response because they continue to egregiously withhold funds for their fraudulent services, and will now seek legal remediation for their actions, and would ask to continue the Revdex.com complaint against them until they actually refund the charges in question in full.
Regards,
*** ***