Blue Water Hunter

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but...

an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.However, after careful review of this situation Resume Genius has completed processing the refund offer for $39.95. Your credit should appear on your account within 5-10 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.You should be receiving an email confirming the processed refund as well.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is word for word phrasing from a legitimate company that has the customer at heart... "Important: This is NOT a trial or subscription. You will NOT be automatically renewed. You made a one time purchase of the class and you can watch the class at your convenience.   Warning: Any company that charges you a low dollar trial and then auto-renews your card at a much higher price are frauds and should be avoided!" I want this company to act on the best interest of its customers. I know that these thieves will not refund me any portion of my funds without continued effort on my part. Therefore, I will continue my dispute through my bank and then with attorneys if needed. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
While I understand that ResumeGenius.com clearly stated terms and conditions for subscription to their services, I still hold that their customer service could be vastly improved by customer notification of montly renewals and/or email receipts for each transaction.  Other monthly subscription services that I have used have had significantly different customer service practices that didn't leave the customer feeling fleeced in the end.  
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The auto renewal clause was not displayed in a manner that was open and obvious to normal eyes. I called to cancel as soon as i realized there had been a pending charge on my credit card. They can check to see that I never intended to use the product after that one day when I subscribed to the trial version (for which I was charged $1.95), because I never logged in. They claim to refund if dis-satisfied.Why don't they have a refund policy for this dis-satisfaction of mine? Genuine businesses like amazon.com have a refund policy for auto renewal of their prime subscription because they don't intend to rip-off customers with witty mechanisms like this.I have made no use of their service for which they charged me $39.95, they can check my login details of the date & time of my log-ins. A good business practice is to have a refund policy. They may prove things by showing their policies in fine print, but that does not make for good business practice. I am one of about 100's of aggrieved customers.I consider myself careful and yet I got scammed.It is a boon that bodies like Revdex.com help consumers fight against such practices.Please check the following link and see how many people have suffered. It is not the just the happy customers and the 5 star reviews that matter. It is the 100's of scammed  customers that need this kind of practice eradicated.Hope for you to help me get this resolved[redacted]
Thanks Sincerely,

Hello,
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Hello,I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Same canned response from these clowns - the same one they gave the other people who were ripped off. I DID NOT AUTHORIZE them to charge me $39.95. if they claim that their terms of service was in PLAIN SIGHT, then they are most likely LYING, because I, along with other people, are complaining about the EXACT SAME THING. didn't see anything referring to a $39.95 charge and if they say that its plain view, their web master better fix the problem on the website.....although judging by the number of complaints against them, I would say they are being shady from the start. Give me my $39.95 back u jerks 
Regards,

Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase,...

but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction. Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.   Sincerely, [redacted]Senior ManagerRGO Technologies LLC

Hello [redacted], We are in receipt of your recent communication. Unfortunately, the email address through which you contacted us or provided is not associated with any of our accounts. In order to better serve you, please provide us with the email address you used when you registered your...

account. If you have a paid subscription account, we can also locate your account using the last FOUR digits of the credit card you used for your purchase. Please send us when you were charged as well. Please let us know if we can be of further service to you. Sincerely, [redacted]Senior ManagerRGO Technologies LLC

I do not feel that their sight was clear at all. I paid to download and was y aware of the auto charge.I have not used services and would like a refund!Revdex.com:have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear be
Regards,

Hello,We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business does not clearly state that the auto renew will take effect at hourly increments during the 14th day. The advertisement is for 14 days of service implying that on the 15th day you will be charged. I was charged on the 14th day. This is false advertising. I called to cancel on the 14th day. I should not have been charged.
Regards,

Hello,The information regarding our prices is clearly stated in the website before and after the purchase was made for the 14 day trial and, it informs the customers that they can cancel at anytime 24 hour a day 7 days a week during this period.The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Sales Receipt, Purchase Confirmation, and Plan Information.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did attempt to cancel my account. It is not my fault the request was not processed.

Hello,I apologize if there was any misunderstanding in regard to our monthly subscription plan. When the customer re-activated to our monthly subscription, they accepted our terms of agreement, which stated that they would be receiving access to our monthly subscription services based on the time...

they registered.  The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
Hello my name is [redacted] and I filed a complaint on resume genius but today they gave me a full refund.

Hello,I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website. Sincerely, [redacted]Senior ManagerRGO Technologies LLC

Hello,It was confirmed by our Software Developers the screenshot she sent us regarding her "14 Day Trial" did not corroborate with the information from our end.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC