Blue Water Hunter

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but...

an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Hello,Your site is highly deceptive and difficult to navigate for customers regarding this terms of use agreement that you mentioned. The terms of use are almost hidden between pages of contract, and what your site appears to be offering is false advertising. If the intention of the company is to purchase a monthly subscription, this should be noted on the main webpage and not be hidden. Although the customer is provided the terms of agreement, as mentioned, a day to day customer does not expect for this company to be utilizing deception business advertising when the site solely advertises for its one use resume. Your company is engaged in bait and switch advertising, and claims to promote a different service than what is specified in the terms of use. There is no mutual understanding between customer and company. I did not agree to false advertising. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Hello, I apologize if there was any misunderstanding in regard to our subscription plan. When the customer subscribes to our monthly access plan, the order summary states the grand total will be $95.40 and renews annually where the customer has to pay up front. Resume Genius has completed...

processing the refund for $95.40. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction. Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account. Sincerely, [redacted]Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The business's response about their terms of service and agreements that are entered into is completely irrelevant in this case as I , [redacted], never entered into any agreement with resume genius or RGO technologies. Please advise the company to present me with documents containing my signature agreeing to any such conditions. If this alone is the basis of them denying responsibility in this matter, than they should be able to present a signed contract by myself, [redacted], agreeing to such. Secondly, there assertions that I am responsible for charges made by people granted permission to use my card is completely baseless as RGO technologies could NOT possibly be aware of me granting ANYONE such permission to use my card. I initially notified them of this fact in June, and the fact that NO ONE was authorized to make this charge.By the response given it appears the company policy is to make baseless assertions and speculative claims as "evidence" to their position. In this situation that is exactly what they are doing. Secondly, I have informed them multiple times that they are incorrect, yet they claim the same thing repeatedly. It seems as if they do not care what they true reason is. It was an employee that informed me that someone attempted to cancel the account during the 14 day free trial, not my own knowledge, so it is obvious to resume genius that the account was not used during any of the billed time periods. This shows that RGO technologies did not loose and financial, intellectual, or personal property by this transaction and have continued to be "whole" the entire time they were charging my account. As I am the only only one that has lost anything from this transaction, with nothing gained. Not once was any other solution other than 'there is nothing we can do' offered by a company that lost nothing, had no right to take the money from me that they did, and was made aware of the mistakes made by their own staff. Also, never once did I receive any statements, bills, or account balances mailed to my home address (that they informed me they had on file) or emailed to my email address ([email protected]). As this is a customary practice by every company I have dealt with, It is my belief that this is not done by RGO tech. in order to not alert customers of unauthorized charges. Just a few minutes research online shows many consumers complaining of the same type of situations, and I believe shows there history of carelessness and irresponsible business practices. Once again please instruct the company to provide the signed agreement by myself, agreeing the conditions causing them to deny responsibility in this matter. If such proof can not be presented than once again I demand a full refund off all charges incurred by these unauthorized transactions. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Hello,When the customer subscribes to our Annual access plan, the order summary states the grand total will be $95.40 and renews annually where the customer has to pay up front. You accepted our terms of agreement which state they would be enrolling into our subscription services for the whole...

year for $95.40. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that you are now entitled to under their current subscription. You are free to share your account with friends or family and they also have full access to your dedicated resume consultant (as well as self-service software tools).Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase,...

but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. Resume Genius has completed processing the refund for $39.95. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.   Sincerely, [redacted]Senior ManagerRGO Technologies LLC

Hello,When the customer subscribes to our monthly access plan, the ordersummary states the grand total will be $95.40 and renews annuallywhere the customer has to pay up front.You accepted our terms of agreement which state they would beenrolling into our subscription services for the whole year for$95.40.I am sorry to inform this, but as per our Terms of Use, the customeris responsible for the charges incurred. However, I highly recommendusing the services that you are  now entitled to under their currentsubscription.However, you are free to share your account with friends or family andthey also have full access to your dedicated resume consultant (aswell as self-service software tools).Please let us know if you require any additional type of documentationto serve as evidence of the charges and our Terms of Use. We have acomplete record of our correspondence in addition to time-stampedcopies of when the customer agreed to our terms of service byregistering in our websiteSincerely,
[redacted]Senior ManagerRGO Technologies LLC

Hello [redacted]Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank...

statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.You should be receiving an email confirming the processed refund as well.Sincerely,Senior ManagerRGO Technologies LLC

Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase,...

but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account. To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly. When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner. We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website. Sincerely, [redacted]Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
 This is the same old crap they told me when I called them in response of the over charge. There was nothing that said any charges that they are saying. I told them that when I called. This is not correct and I will settle for nothing but a refund for the over charged service. If I have to contact the Ky Attorney Generals Office I will. This is really sad that this Company thinks everyone is so dumb that they can charge whatever they want.

Hello [redacted]Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank...

statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.You should be receiving an email confirming the processed refund as well.Sincerely,Senior ManagerRGO Technologies LLC

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but...

an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.Card owners have to be responsible and keep track of transactions each month or contact the company to ensure they have proper documentation of the cancellation.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Hello,When the customer subscribes to our monthly access plan, the order summary states the grand total will be $95.40 and renews annually where the customer has to pay up front.The customer accepted our terms of agreement which state they would be enrolling into our subscription services for the...

whole year for $95.40.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]
[redacted]RGO Technologies LLC

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but...

an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,
[redacted]Senior ManagerRGO Technologies LLC

Hello,We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Hello,We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,
[redacted]Senior ManagerRGO Technologies LLC

Hello,When the customer subscribes to our monthly access plan, the order summary states the grand total will be $95.40 and renews annually where the customer has to pay up front.You accepted our terms of agreement which state they would be enrolling into our subscription services for the whole year...

for $95.40.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that you are  now entitled to under their current subscription.However, you are free to share your account with friends or family and they also have full access to your dedicated resume consultant (as well as self-service software tools).Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Hello,The customer accepted our terms of agreement which state they would be enrolling into our subscription services for the whole year for $95.40.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that you are  now entitled to under their current subscription.Sincerely,[redacted]Senior ManagerRGO Technologies LLC