Blue Water Hunter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,The business is requiring "active "cancellation, without any notification or receipt of confirmation on billing - ever.  I have this same style of service with other vendors - and the reputable ones stay in touch and contact you , send receipts - especially when they see you have no activity after their initial 'trail' engagement. This is a deceptive business practice, that  preys on the knowledge that customers are inundated with these types of offers daily.No communication from this vendor for over 5  months - when I had ZERO activity on their site - is a breach of trust and an irresponsible business practice.  It's an intended ignorance.Their trial product (example resume) was a pitiful, basic resume  - which is why I did not ever return to their site.It would be different if I were the only customer complaining about their tactics, but you can search this firm and find hundreds of similar laments. This is an unscrupulous business hiding behind their fine print.They warrant a reprimand at the minimum, and ideally should be forced to change their business practices.I stand by my complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 This company does not clearly state any of the necessary information but instead hides it in fine print in order to attempt to mislead users. The website is advertised as free and is even stated as free on their homepage. It is not until the user spends a lot of time and effort creating their resume that the website makes it aware that you must indeed pay. There is not free option like the response states. Even a representative that I spoke to admitted that yes, there is no free option. Other companies I have used respect a refund if the user cancels the account shortly after it is renewed. This company expects me to of gone down in the depth of all their fine print in order to acquire this information. I tried to get a partial refund shortly after cancelling my account, but at this point I demand a full refund for all the time and effort they have taken away from me. 
Regards,

Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase,...

but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. Resume Genius has completed processing the refund for $39.95. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction. Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account. Sincerely, [redacted]Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

It does not surprise me that Resume Builder was able to respond swiftly and with significant detail including screen shots.  Clearly defending their questionable business practices is something that they are called upon to do regularly.  So, let me present my screen shots as well.I invite you to visit their website.  (SCREEN SHOT 1) Page 1 in large letters it says “Free Resume Builder”.  No mention of any charges, even small ones.  I took the “1 minute tour”.  Again no mention of charges, just a commercial for how Resume Builder can help applicants set themselves apart in a competitive job market.  If you choose to pursue this method of resume construction you will have no choice but to begin completing data that will populate their format.  The first area to enter information contains this line, “ Register for a free account to receive lifetime access to your resume”.  Again, the F word.   (SCREEN SHOT 2)Once you enter your data, you will have to hit Download Resume Now button to proceed.  This is the first time that you can see anything about pricing.  There are two options.   (SCREEN SHOT 3) The 14 days full access states that it is $1.95.  It’s not free! But if you have already entered all your data, you will probably want to proceed.  Read down further.  The column describing 14 days full access says unlimited number of resumes and cover letters, unlimited download to MS Word and & PDF, after 14 days auto renews $39.95 per month, pay as you go service.  Cancel anytime.  Hmmm….automatically renews each month.  Shouldn’t this be at the top in BOLD LETTERS?  Shouldn’t there be some kind of reminder?  Pay as you go.  They make it sound so pleasant as if they were doing us a favor.The next screen talks about free again!  “Register to save your work and access it anytime FREE”.  (SCREEN SHOT 4)Please review the terms and conditions.  Are you kidding me?  This screen shot just does not do it justice.  (SCREEN SHOT 5)  It is very, very long.   My mortgage contract is shorter.  Is it realistic to expect a customer to review in detail before they click to move forward?  I think not.Here is what is curious to me.  When I went on the site after I saw what happened to my daughter, I gave only enough info to investigate the site.  I had to give my email address.  I received multiple emails urging me to complete the process.  If the same effort was placed into reminding customers of their trial period expiration, there would be problem.Clearly this site is designed to deceive.  If you google free resume templates, there it is.  It states “free resume templates”.  You cannot find out cost until you enter data.  There is no effort on the part of the company to email you info about your 14 day trial.  The terms and conditions are extremely lengthy.  And when you contact their customer service department you are given the standard talking points and reminded that you are legally liable.  When I asked to speak to a supervisor I was told she was in a meeting.  Based on other complaints that I have seen on line, this is a common practice.  You can only pursue the matter further by emailing “Betty”.  Then you receive a form letter email strikingly similar to the response you received from them.  They did not respond to me when I asked how they could justify $120 in charges for someone that visited their site one time.   How can a company call their service free repeatedly and then rely on a click to represent acceptance of their multiple page terms and conditions?  This is a highly predatory business model.  While it may pass someone’s concept of legal, it is highly unethical.  I wonder how many jobless individuals have been ripped off by Resume Genius.  I think we should expect more from companies than to prey on unsuspecting consumers.

Hello, When the customer subscribed to our Annual subscription, he/she accepted our terms of agreement, which stated that they would be receiving access to our subscription services for the yearResume Genius has completed processing the refund for $95.40. Your credit should appear on your...

account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction. Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.   Sincerely, [redacted]Senior ManagerRGO Technologies LLC

Hello,If you would like to download your Resume and you are still signed in. Simply click on this link:https://app.resumegenius.com/resumes This will take you back to the resume you created and allow you to DOWNLOAD, EDIT & PREVIEW. Click on “Download Resume” and choose between Word,...

PDF or TEXT formats.Please be sure to Save all your work by scrolling down and clicking “Save and Continue” at the bottom of each section.IF YOU ARE NOT SIGNED IN please open a new window in your browser, then go to:https://app.resumegenius.com - login and follow the instructions above.Check out this video, which shows you how to use our resume builder easily. https://vimeo.com/[redacted]To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. A fee is charged if you want to email, fax, print your resume, create unlimited amount of resumes or desire to download your resume as a PDF or Word document. The fee to have access to all these features is $1.95 for a 14-day trial with the ability to cancel at anytime if you do not need it after that period (See Terms of Use).Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. For the record, I cancelled on the last day that I was able to cancel.
Regards,

Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase,...

but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction. Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account. You should be receiving an email confirming the processed refund as well.  Sincerely, [redacted]Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The only way my complaint will be resolved is to have $39.95 credited to my credit card which this response still refuses to do.  I have received nothing for the $39.95, do not want anything, not interested in the service, and want as many people as possible to know not to get suckered in to unwittingly signing up for this complete rip off.  There is no telling how many people have been scammed out of money for this service.  Note on the 4 documents they supplied, only one mentions $39.95..... and it is in the small print.  That's what they do.  They trick people into not realizing that they are signing up for a monthly service and then hide behind their website small print disclaimer to deny refunds when people recognize what's happening.  Just because something is legal does not make it right.  It's called plain old GREED.  For reference, I am not alone in getting ripped off by this company.  Here are other posts related to the same thing.... [redacted]/Wilmington-Delaware-19801/RGO-Resumes-RGO-Technologies-I-used-RGO-res...⇄ final word to RGO is this....  We never intended to sign up for any monthly service and thought we were paying $1.95 for a resume on your website.  We never used the service beyond the one time, nor do we intend to.  We never saw anything about a $39.95 monthly fee until we saw the charge on my credit card.  We contacted RGO immediately and were informed that we had unwittingly signed up for a monthly service.  We politely explained to RGO that we never saw anything about a $39.95 monthly service and did not want it.   We respectfully requested that $39.95 simply be refunded to my credit card.  That's when I realized what was really going on.  It costs RGO nothing to refund my money for a service I do not want nor will I use, but they refused and cited policy, website disclaimer, etc. etc.  This is a legal money grabbing scam.  Any decent company would have gladly issued a refund under these circumstances.  Should RGO do the right thing and return my $39.95, I will gladly post the result. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello, This is unacceptable, They can look at the logs and see I never logged in after my initial $1.59 purchase, and I can not be sure that the site stated anything about a subscription, can they please provide proof that back when I made the purchase of the template, that the screen looked as it did today, because I do not recall it having anything about a subscription.
Regards,
[redacted]

Hello,Resume Genius has completed processing the refund for $39.95. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do...

not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of  this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Hello,I am sorry to tell you this, but as per our Terms of Agreement, you are legally responsible for the charges incurred. Our refund policy is very strict and does not allow for credit reversal if cancellations are not on time.Sincerely,Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I understand that it was part of the terms of agreement that was not the issue, the issue is that there was an email that was sent to me from the company,and it is alarming that the initial person I spoke with told me that there was an error with the programming while the manaagers, and other higher ups claim to have no record of the email on their end.or your reference, details of the offer I reviewed appear below.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,I apologize if there was any misunderstanding in regard to our Monthly subscription plan. When he/she subscribed to our Monthly subscription, he/she accepted our terms of agreement, which stated that they would be receiving access to our Monthly subscription services based on the time they...

registered. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Purchase Confirmation and Plan Information page.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but...

an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel Resume Genius has completed processing the refund for $39.95. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of  this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Hello,Our monthly subscription is unlimited; this means you can create as many resumes as you wish without additional cost. As a result, we do not track the usage from our clients. If you canceled your account prior to the 14 day trial and have proof to reflect such action please feel free to send it to us for further verification and validity.Proof of cancellation includes but, is not limited to:- Phone records from when you contacted us during our business hours    (reflecting duration of call and date)- Confirmation Sales Receipt sent by our system via e-mail the day of cancellation (within 14 day trial and linked to e-mail registered)Please provide these records so we can further assist you with the refund request. Note that this will be forwarded to our Accounting Department for validation.Send this documentation to our support e-mail which can be located on our Help and Support tab in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I did not sign up for a free trial nor did anyone in my family.This is an unauthorized charge that I know nothing about.If you goggle this company, you will find out that this company has charged numerouspeople without their consent. They are a scam.Thank You,

Hello, I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC