Bold North America LLC

Initial Business Response / [redacted] (1000, 5, 2014/09/11) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our My Perfect Resume services on August 20, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 4, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 4, to our recurring monthly service at $per month.'' Accordingly, on September 4, the card which [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on September 8, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2014/03/26) */ Thank you for the opportunity to resolve this complaint from [redacted] . We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 28, 2014. The copy online clearly provided... [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 15, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 15, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 15, 2014 the card [redacted] provided was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on March 24, 2014. Additionally, [redacted] mentioned in her complaint that the LiveCareer customer service agent she spoke to was rude and unprofessional. We greatly value our customers, and want to provide the best possible customer service. As such, we will review the phone call and the customer service agent will be coached if necessary. We trust this addresses any concerns you may have. Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ Thank you for the opportunity to resolve this complaint from Ms [redacted] ***We have reviewed our files, and our records do not show any record of Ms [redacted] signing up for any of our services At this time we request further information from Ms [redacted] so we can confirm what services she signed up forWe note that she mentioned charges, but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response / [redacted] (1000, 5, 2014/06/30) */ Thank you for the opportunity to resolve this complaint from Ms. [redacted] . We have reviewed our files, and our records do not show any record of Ms. [redacted] signing up for any of our services. At this time we request further... information from Ms. [redacted] so we can confirm what services she signed up for. We note that she provided the date of the charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Ms. [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services. Also, we would request that Ms. [redacted] confirm whether or not a child of hers, sibling or friend could have used the credit card that Ms. [redacted] referred to. We look forward to receiving a further response so we can finalize this matter with Ms. [redacted] .

Initial Business Response / [redacted] (1000, 5, 2014/10/22) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our My Perfect Resume services on September 8, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 23, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 23, to our recurring monthly service at $per month.'' Accordingly, on September 23, the card which [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $on October 16, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your responseUnfortunately I was unaware of this transaction completlyAlthough my e-mail address and bank card was used for this transaction I was a victim of Identity theftThe person who utilized this service in my name has been discovered and prosecutedI have several online subscriptions to other services but this was not one that I had purchased myselfMy e-mail address and bank card have both been changed to prevent any further identity theftAgain thanks for your consideration and I apreciate your reaction as I know you made an exception in my caseIf I should ever need your services in the future I will glady seek out this company first

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 17, The copy online clearly provided *** with
a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 2, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 2, to our recurring monthly service at $per month.'' Accordingly, on July 2, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 6,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 8, 2015/05/29) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We apologize for any inconvenience to Ms***As of May 28, 2015, Ms***'s account has been canceledShe will not be receiving any
charges from LiveCareer going forward
We trust this resolves this matter
Initial Consumer Rebuttal /* (3000, 10, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to believe the business, but I received an email that the subscription was cancelled on 5/14/from themThe information on this form states that it is cancelled on May 28, I have been charged in the past on a day sometime between the 8th of the month and the 12th of the month, so I will be watching for that to Not happen this month before I am completely satisfiedI do thank you for your assistance with this matter, because I believe the cancellation may actually be done now
Final Business Response /* (4000, 12, 2015/06/09) */
Thank you for the opportunity to resolve this complaint from *** ***We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site
We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Ms***'s comments into consideration as we continue to improve upon our site and services
We trust this resolves this matter

Initial Business Response /* (1000, 5, 2014/11/17) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files using the email address *** provided in her complaint, and our records show that *** used our My Perfect Resume services on
February 11,
After asking each user for their name and email address, My Perfect Resume gives them the option of uploading an existing resume and/or choosing a resume template to use in creating a new resumeAfter proceeding through these first two steps, the user comes to a page saying "Congratulations! You now have access to all of our free services." On this page, the offer clearly and conspicuously states that one of the free services offered is the ability to "Download the .txt version of your resume." *** chose to click continue at the bottom of this page and begin creating a resumeAccordingly, upon completing her resume, *** was given the option to either download the .txt version of the resume, or upgrade for instant access to all offered features
Although our premium features are not offered free of charge, LiveCareer was willing to make an exception for *** and provide her a PDF copy of her completed resume as a courtesyThe completed resume was sent to the email addresses she provided on November 5,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that ***'s wife signed up for our Resume Builder services on November 26, The copy online clearly
provided ***'s wife with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long***'s wife chose to accept our offer for day full access, which automatically renews monthlyOn the page where ***'s wife made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 11, to our monthly service at $per month.'' This page also provides information on how ***'s wife could cancel before this monthly chargeFinally, ***'s wife was also sent an email to the email address provided to us on the same day confirming ***'s wife's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 11, to our recurring monthly service at $per month.'' Accordingly, on December 11, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 7,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2014/09/24) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 3, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 18, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 18, to our recurring monthly service at $per month.'' Accordingly, on August 18, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $on September 18,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/03/11) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further
information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges, but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***
Initial Consumer Rebuttal /* (3000, 7, 2015/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I signed up for a "resume builder" service with the LiveCareer Inclocated at ***, XXXXXThe last digits of my card is I was charged $39.80, not $as I mentioned beforeThe email is ***@gmail.comThanks
Final Business Response /* (4000, 11, 2015/04/09) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on January 30, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 15, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 15, to our recurring monthly service at $per month.'' Accordingly, on February 15, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of March 19,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/07/20) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Cover Letter Builder services on June 1, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 16, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 16, to our recurring monthly service at $per month.'' Accordingly, on June 9, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of July 20,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/17) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 1, The copy online clearly provided *** with a choice
of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 16, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 16, to our recurring monthly service at $per month.'' Accordingly, on June 16, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of December 15,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not clearly stated that I was signing up for a subscription service what so everI am not the only one to have this complaintWhile I am able to stand up for myself others are notPlease refund all of the monthly charges, not just monthsIn no way did I recognize what I was signing up for as I stand by my previous statement that it is not clearly stated anywherePress make your business practices less deceiving and more straight forward

Initial Business Response /* (1000, 8, 2015/05/08) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further information from Ms
*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 5, 2014/02/18) */
Thank you for the opportunity to resolve this complaint from *** *** regarding her son in law *** ***'s account with usWe have reviewed our files and our records show that *** signed up for our MyPerfectResume services on
November 6, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions the offer clearly and conspicuously states, that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that *** subscription will ''begin immediately and renew on November 21, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge
Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 21, to our recurring monthly service at $per month.'' Accordingly, on the 15th day and every month thereafter, the ***'s card that she provided to *** was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for *** and *** and refund one monthly charges totaling $We confirm that ***'s card provided was refunded on February 7,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2014/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all who is ***? *** canceled the prescription before it started but the funds were still taken out for three months afterPhone calls were made to cancel with no cancellation notedAlso I see NO refund on my statements dated anywhere around Feb7th
Final Business Response /* (4000, 12, 2014/04/03) */
Our customer service team looked into this issue and confirmed that *** *** received three (3) refunds of $for a total refund of $The first refund was processed on February 7, and the remaining two on February 26,
We trust this resolves this matter
Final Consumer Response /* (3000, 10, 2014/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all who is ***? *** canceled the prescription before it started but the funds were still taken out for three months afterPhone calls were made to cancel with no cancellation notedAlso I see NO refund on my statements dated anywhere around Feb7th

Initial Business Response /* (1000, 5, 2015/09/14) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 27, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 11, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 11, to our recurring monthly service at $per month.'' Accordingly, on September 11, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a prorated refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of September 11,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/12/15) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 9, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 24, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 24, to our recurring monthly service at $per month.'' Accordingly, on September 24, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of December 14,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have requested a FULL refund of the $monthly charges and only received partial refund

Initial Business Response /* (1000, 5, 2015/09/18) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 27, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 10, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 10, to our recurring monthly service at $per month.'' Accordingly, on September 10, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of September 15,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/02) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on February 14, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year longOn the page where *** made that selection, the offer clearly states that to subscribe to a full access membership at $per month, *** would have to "pay upfront" and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where *** entered his credit card information, the offer clearly and conspicuously states that "by paying only $95.80, you will be entitled to all of these benefits for the next year." This page also provides information on how *** could cancel this annual membership within days to receive a full refund of his paymentFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s Annual Membership subscription with an upfront payment of $95.80, and monthly payments of $thereafter
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for *** and provide her a refund of his paymentOur customer service team refunded *** the amount of $on March 1,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2016/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/11/17) */
Customer was unaware with the auto renew subscription, customer was charged for months, we refunded one month for the latest billing monthSubscription cancelled, no further charges
Initial Consumer Rebuttal /* (3000, 10, 2015/11/20)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
There customer service response is an email toolI decided pretty much immediately that there was no value and completed the online response to cancel well within the trial periodI did not realize the debit to my account until the second one came through
I explained this to them and they refuted my claimI also challenged them to look in the tool and to verify that I had not used itThe employee responded that was true however in his words I had access to itPrior to my finally getting someone to talk to instead of the e-mail tool, I went online to view the previous complaints on this company, and I went on Revdex.com to see if there were othersWhat I found was typical of my experienceI find it unfortunate that business is allowed to be conducted in this wayI am also certain that many people simply walk away and take the loss of these debit to their account but I refuse to be one moreThey are making money when no service has been usedAs to the notion they have met me half way, nonsenseI contacted them the moment I saw the debit which is in advance of serviceSo again service was not used and I feel they should not only issue me a full refund but get their act togetherHad I used the service other than during the trial they would have a point but this is them trying to keep my money as they have so many others
Respectfully,
*** L
Final Business Response /* (4000, 12, 2015/12/02) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 1, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 16, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 16, to our recurring monthly service at $per month.'' Accordingly, on September 16, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of December 2,
We trust this addresses any concerns you may have