Bold North America LLC

Initial Business Response /* (1000, 5, 2014/04/02) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further
information from Ms*** so we can confirm what services she signed up forWe note that she provided the date of the charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our servicesAlso, we would request that Ms*** confirm whether or not a child of hers, sibling or friend could have used the credit card that Ms*** referred to
We look forward to receiving a further response so we can finalize this matter with Ms***
Final Business Response /* (1000, 12, 2014/04/25) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further information from Ms*** so we can confirm what services she signed up forWe note that she provided the date of the charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our servicesAlso, we would request that Ms*** confirm whether or not a child of hers, sibling or friend could have used the credit card that Ms*** referred to
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 5, 2015/07/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 15, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 30, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 30, to our recurring monthly service at $per month.'' Accordingly, on June 30, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of July 7,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 8, 2016/01/25) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on March 6, The copy online clearly provided *** with
a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 21, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 21, to our recurring monthly service at $per month.'' Accordingly, on March 21, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of January 2,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 15, 2015/05/13) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 5, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 20, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 20, to our recurring monthly service at $per month.'' Accordingly, on January 20, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of May 13,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 9, 2015/11/17) */
Customer chatted with a representative regarding charges, she was refunded a pro rated refund for the latest billing month, total amount of Subscription cancelled, no further charges
Initial Consumer Rebuttal /* (3000, 11,
2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They continued billing my account and did not properly obtain consent to do so; or did so in a dishonest manner that was not clear
Final Business Response /* (4000, 14, 2015/12/03) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 13, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 28, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 28, to our recurring monthly service at $per month.'' Accordingly, on May 28, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of November 20,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2016/01/26) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on December 6, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 21, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 21, to our recurring monthly service at $per month.'' Accordingly, on December 21, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of January 22,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2016/01/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

This is the worst experience I have had with an on line companyAfter spending hours preparing my resume' on their site and then paying for it, all my information disappeared was replaced with some jumbled garbage I had never seen beforethe cost was minimal, but the time expended is valuableI immediately contacted their customer service and spoke to a young lady who assured someone would contact me within a few daysAfter days I sent an email requesting satisfaction, still no responseI sent a final email stating I would be contacting the *** and any other consumer advocacy groups I couldStill, not a single wordI would NEVER use this company again for ANYTHING!

Initial Business Response /* (1000, 8, 2014/08/26) */
Thank you for the opportunity to resolve this complaint from *** ***
We have checked with our customer service team, and they have confirmed that *** should not be receiving any more emails from LiveCareerWe truly value our
customers here at LiveCareer and apologize for any inconvenience
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/09/30) */
Thank you for the opportunity to resolve this complaint from ** *** ***We have reviewed our files and our records show that ** *** signed up for our Resume Builder services on July 13, The copy online clearly provided **
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long** *** chose to accept our offer for day full access, which automatically renews monthlyOn the page where ** *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 28, to our monthly service at $per month.'' This page also provides information on how ** *** could cancel before this monthly chargeFinally, ** *** was also sent an email to the email address provided to us on the same day confirming ** ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 28, to our recurring monthly service at $per month.'' Accordingly, on July 28, ** ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for ** *** and provide her a refund of monthly charges totaling $and provided one month of complimentary access to our websiteOur customer service team refunded ** *** the amount of $as of September 30,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not accepting the response until we receive our money backWe have not received the refund of $
I do not agree with their response to my complaintThey wrote down the wrong dates, plus it is that I did not close out my accountI did close my account within daysI have it all documentedAfter closing I was unable to access my accountThis company should be shut downHopefully Revdex.com will watch this company closelyWe did NOT receive the
Final Business Response /* (4000, 9, 2015/10/12) */
Thank you again for the opportunity to resolve this complaint from ** *** ***
As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, our customer service team has provided ** *** with refunds in the amount of $39.80, processed on September 23, and on September 30, 2015, respectivelyAs of September 30, 2015, ** *** has received a refund of charges, for a total refund amount of $If ** *** is not in receipt of these funds, she should contact her financial institution
We trust this resolves this issue
Final Consumer Response /* (4200, 11, 2015/10/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason for not accepting this resolution is because I have been paid for only months when they have taken monthsIf you look back in the first complaint information, it explains that I was waiting for a payment from them and asking for the rest of the money back, a total of payments of each
LiveCareer has paid monthsThey still owe me a month (39.80)
Thank you

Initial Business Response /* (1000, 5, 2014/12/30) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 9, The copy online clearly
provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 24, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 24, to our recurring monthly service at $per month.'' Accordingly, on October 24, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on October 24,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 10, 2015/05/05) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on August 9, The copy online clearly provided *** with a choice of full access for days at a discounted
rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 24, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming his access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 24, to our recurring monthly service at $per month.'' Accordingly, on August 24, the card which *** provided, was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on April 5,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/05/08) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 9, The copy online clearly provided *** with
a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year longOn the page where *** made that selection, the offer clearly states that to subscribe to a full access membership at $per month, *** would have to "pay upfront" and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where *** entered his credit card information, the offer clearly and conspicuously states that "by paying only $95.40, you will be entitled to all of these benefits for the next year." This page also provides information on how *** could cancel this annual membership within days to receive a full refund of his paymentFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s Annual Membership subscription with an upfront payment of $95.40, and monthly payments of $thereafter
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for *** and provide him a refund of his paymentOur customer service team refunded *** the amount of $on April 27,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2014/04/24) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 18, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 5, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 5, to our recurring monthly service at $per month.'' Accordingly, on March 5, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of April 22,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2014/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sheer number of Revdex.com complaints related to billing (244) suggests that many consumers are not understanding that a subscription service is being established especially since payment is required for the resume template itself
While we appreciate the company's action in refunding one month of charges, it falls short of the full refundThere was no intent on the behalf of the consumer to use the service again after the initial interactionRecords show the service was never used after the initital interactionPlease refund the remaining feeThank you
Final Business Response /* (4000, 9, 2014/05/01) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on February 18, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 5, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 5, to our recurring monthly service at $per month.'' Accordingly, on March 5, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of April 22,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/07/31) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 13, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 28, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 28, to our recurring monthly service at $per month.'' Accordingly, on April 28, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of July 27,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 6, 2015/07/10) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Cover Letter Builder services on June 20, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 5, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 5, to our recurring monthly service at $per month.'' Accordingly, on July 5, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of July 10,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 8, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My bank confirmed that refund has been completed successfully.Regarding communication from LIVECAREER NA, Inc, they did not intimate me regarding subscription renewal via email ,sms or phone before doing transactionWhen I logged my cancellation request on LIVECAREER website, no one from livecareer contact me.when Revdex.com took my case forward then only livecareer started replyinglivecareer do not proactively take care of customers
Final Business Response /* (4000, 10, 2015/07/16) */
Thank you for the opportunity to resolve this complaint from *** ***We greatly appreciate their feedback and apologize for any confusion or inconvenience they experienced while using our site
We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take ***'s comments into consideration as we continue to improve upon our site and services
We trust this resolves this matter

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 24, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 9, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 9, to our recurring monthly service at $per month.'' Accordingly, on June 9, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of August 19,
We trust this addresses any concerns you may have

Mediocre writing techniques usedI purchased a resume for $+ cover letter addtl $I spoke with my writer, and discussed what my situation was, faxed her my previous job descriptions, and informed her that my resume was to serve as an career change, not for past positions, therefore, a chronology resume structure was usedThe fields that were used in this resume were professional summary, summary of qualifications, education; and professional experience consecutively The writer used my incomplete resume template, and added a few action verbs to the data that I had already writtenThe professional summary did not reflect my educational skills that I have, for my career change resume/entry level job, instead it boasted results-oriented but did not show any accomplishments..ie results in the new career field of technologyMy experience with customer service was terribleEach representative would do a ticket, nobody would solve the problem...I emailed, and responded to a email from the writing team representative about the corrections, and was instructed to call and I did so, the representative told me that they did not have a representative with the name I gave themAfter speaking with a foreign speaking native, he said he would have to do a another ticket...I gave up and requested a refund, because of poor, unreliable, unprofessional service

Initial Business Response /* (1000, 6, 2015/06/08) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 18, The copy online clearly provided *** with a choice
of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 3, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 3, to our recurring monthly service at $per month.'' Accordingly, on May 3, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of June 8,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 8, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on February 11, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 26, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 26, to our recurring monthly service at $per month.'' Accordingly, on February 26, the credit card which *** provided, was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a refund of monthly charge totaling $Our customer service team refunded *** the amount of $on March 27,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/03/11) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further
information from Ms*** so we can confirm what services her daughter signed up forWe note that she mentioned charges, but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses she or her daughter could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***