Bold North America LLC

Initial Business Response /* (1000, 7, 2015/12/03) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We apologize for any inconvenience to Ms***As of November 11, 2015, Ms***'s account has been canceledShe will not be receiving any charges from
LiveCareer going forward
We trust this resolves this matter
Initial Consumer Rebuttal /* (2000, 9, 2015/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as there are no more attempts

Initial Business Response /* (1000, 5, 2014/12/29) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 21, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 6, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 6, to our recurring monthly service at $per month.'' Accordingly, on December 6, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $on December 6,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/01/16) */
Thank you for helping meI have received a response from live career and the issue has been resolvedThanks again

Initial Business Response /* (1000, 15, 2015/06/02) */
Thank you for the opportunity to resolve this complaint from *** *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on March 24, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 8, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 8, to our recurring monthly service at $per month.'' Accordingly, on April 8, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of April 15,
We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 22, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 7, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 7, to our recurring monthly service at $per month.'' Accordingly, on December 7, *** card was charged $for the applicable month of serviceAlthough our monthly charges are not refundable, *** was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of March 23, We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 31, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 15, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 15, to our recurring monthly service at $per month.'' Accordingly, on February 15, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 6,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is nothing clear about the websiteIf there was they would not have so many complaints for the same thingI used the service and agreed to pay less than $an email was sent to confirm On the invoice in small print it says that it is a monthly membership etcThe invoice tallies at under $No reason to believe it would be any moreIf this business wants to continue and be legit it needs to change its operating standardsAllowing them to continue to mislead people and over charge people is criminal
Final Business Response /* (4000, 9, 2015/08/28) */
Thank you again for the opportunity to resolve this complaint from *** ***
As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, our customer service team has provided *** with refunds in the amount of $As of August 60, 2015, *** has received a refund of charges, for a total refund amount of $We are unable to provide additional refunds
We trust this resolves this issue
Final Consumer Response /* (4200, 11, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Being refunded does not solve the issueThe issue is that this is a bad business using poor tactics and misleading practicesThe public is at risk until they change their ways

Initial Business Response /* (1000, 5, 2015/09/30) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 10, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 25, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 25, to our recurring monthly service at $per month.'' Accordingly, on September 25, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a prorated refund of monthly charge totaling $and provided one month of complimentary access to our websiteOur customer service team refunded *** the amount of $as of September 30,

Initial Business Response /* (1000, 7, 2015/08/12) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 4, and My Perfect Resume services on May 20,
The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access in both cases, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' for Resume Builder and ''automatically renews at $per month on the 15th day'' for My Perfect ResumeIn addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 19, to our monthly service at $per month'' for Resume Builder and ''begin immediately and renew on June 5, to our monthly service at $per month'' for My Perfect ResumeThis page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 9, to our recurring monthly service at $per month.'' He also received an email stating: ''Your subscription begins immediately and renews automatically on June 19, to our recurring monthly service at $per month'' for My Perfect ResumeAccordingly, on June 5, ***'s card was charged $and $on June 19, for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $and monthly charge totaling $Our customer service team refunded *** the amount of $as of August 4,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 9, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We dispute signing up for different servicesAt no point do we recall registering for separate services that provide the same service and charge over dollars for what we needed which was just resumeWe also can not find any confirmation emails of those services or statements of chargesWhen I we cancelled the service we were given different cancellation numbers one of which we never knew about
Final Business Response /* (4000, 13, 2015/09/10) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that someone using the email address ***@yahoo.com signed up for our Resume Builder services with My Perfect Resume on May 20, Our records also show that someone using the same email address signed up for our Resume Builder Services with LiveCareer on June 4,
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $for the My Perfect Resume Account and monthly charge totaling $for the LiveCareer AccountOur customer service team refunded *** the amount of $as of August 4,
We trust this addresses any concerns you may have

This review is not for their services on "LiveCareer.com", but rather for the fact that this business posted personal information about me on a friend's resume that they posted as an 'example resume.' My phone number was not blocked out when posting this resume that had me as a reference I contacted this business weeks ago trying to get it removed and after being told it would be removed after to business days it is still posted so anyone can google my phone number and find my name To top it off, they blocked out the resume owner's information but did not bother with blocking out all of her references listed at the bottom of the email I would NOT use this business as they cannot even follow through with a simple request to remove personal information

Revdex.com Complaint ID ***
Thank you for the opportunity to assist with this complaint from *** *** (“***”). We have reviewed our files and our records show that ***’s information was used to sign up for our MyPerfectResume portal on September 11, 2016. We
have not received any cancellation requests before January 30, nor have records of ***’s alleged requests. Nonetheless, the account was formally cancelled on said date
Before creating any account in our portal, all of our customers have to agree to our Terms of Use which state that for the 14-day initial period a fee of $2.95; afterwards, a monthly recurring fee of $will be charged until the customer cancels his or her account.
Likewise, *** agreed to our terms before creating her account. We usually do not process refunds because we make sure to give proper notice of our charges to our customers; nevertheless, our Customer Service team processed today three (3) courtesy refunds for $each (totaling $74.85)Please allow 3-days for these to be fully processed.
We trust this resolves the issue at hand

Initial Business Response /* (1000, 5, 2015/12/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Mr*** signing up for any of our services
At this time we request further information from Mr
*** so we can confirm what services he signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Mr*** confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Mr ***
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I mentioned, it was my son, *** *** (charged to *** ***, last digits 2732), that had subscribed to serviceAt this time, however, I'm not sure it matters as we refuted the charges with our bank, and they have refunded the charges and cancelled the card used
Final Business Response /* (4000, 9, 2015/12/29) */
Thank you for the opportunity to resolve this complaint from *** ***We greatly appreciate his feedback and apologize for any confusion or inconvenience he experienced while using our siteHis account has been cancelled and he will not be receiving any charges from LiveCareer going forward
We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Mr***'s comments into consideration as we continue to improve upon our site and services
We trust this resolves this matter
Final Consumer Response /* (2000, 11, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/12/10) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 14, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 29, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 29, to our recurring monthly service at $per month.'' Accordingly, on August 29, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of December 9,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2016/01/13) */
Thank you for the opportunity to resolve this complaint from ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 23, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 7, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 7, to our recurring monthly service at $per month.'' Accordingly, on February 7, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of January 12,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 10, 2016/03/21) */
Thank you for the opportunity to resolve this complaint from Mr*** ***We apologize for any inconvenience to Mr***He created two accounts on two of our productsAs of March 9, 2016, both Mr***'s
accounts have been canceledOur customer service team provided him a refund of both monthly charges in the amounts of $and $for a total refund of $He will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter

Initial Business Response /* (1000, 5, 2015/06/09) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Cover Letter Builder services on April 28, The copy online clearly
provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 13, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 13, to our recurring monthly service at $per month.'' Accordingly, on May 13, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a pro-rated refund of monthly charge totaling $Our customer service team refunded *** the amount of $on June 3, Furthermore, our customer service team was willing to provide another refund for the remaining monthly charge totaling $Our customer service team refunded *** the amount of $on June 8,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/09/18) */
Thank you for the opportunity to resolve this complaint from *** **We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 15, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 30, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 30, to our recurring monthly service at $per month.'' Accordingly, on June 30, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide them a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of September 17,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I didn't get a fully refund, I will appreciate their respond

Initial Business Response /* (1000, 5, 2015/12/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Mr*** signing up for any of our services
At this time we request further information
from Mr*** so we can confirm what services he signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Mr*** confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Mr ***
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I mentioned, it was my son, *** *** (charged to *** ***, last digits 2732), that had subscribed to serviceAt this time, however, I'm not sure it matters as we refuted the charges with our bank, and they have refunded the charges and cancelled the card used
Final Business Response /* (4000, 9, 2015/12/29) */
Thank you for the opportunity to resolve this complaint from *** ***We greatly appreciate his feedback and apologize for any confusion or inconvenience he experienced while using our siteHis account has been cancelled and he will not be receiving any charges from LiveCareer going forward
We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Mr***'s comments into consideration as we continue to improve upon our site and services
We trust this resolves this matter
Final Consumer Response /* (2000, 11, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/05/05) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on March 22, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 6, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming her access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 6, to our recurring monthly service at $per month.'' Accordingly, on April 6, the card which *** provided, was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on April 8,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 12, 2015/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After contacting Revdex.com, I am happy with the results from my complaintI thank all parties involved for their promptness

Initial Business Response /* (1000, 8, 2015/05/08) */
Thank you for the opportunity to resolve this complaint from *** ** ***We have reviewed our files and our records show that *** ** signed up for our Resume Builder services on March 23, The copy online clearly provided
*** ** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** ** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** ** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 7, to our monthly service at $per month.'' This page also provides information on how *** ** could cancel before this monthly chargeFinally, *** ** was also sent an email to the email address provided to us on the same day confirming *** **'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 7, to our recurring monthly service at $per month.'' Accordingly, on April 7, *** **'s card was charged $for the applicable month of service
Although monthly charges are not refundable, LiveCareer was willing to make an exception for *** ** and provide her a refund of monthly charge totaling $Our customer service team refunded *** ** the amount of $as of April 30,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 22, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 6, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 6, to our recurring monthly service at $per month.'' Accordingly, on November 6, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of January 12,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the offer solely on the basis of receiving my hard earned moneyHowever , this business needs to correct their practices

Initial Business Response /* (1000, 5, 2015/01/23) */
Thank you for the opportunity to resolve this complaint from Mr*** ***We have reviewed our files, and our records do not show any record of Mr*** signing up for any of our services
At this time we request further
information from Mr*** so we can confirm what services he signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Mr*** confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Mr***