Bold North America LLC

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 31, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 14, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 14, to our recurring monthly service at $per month.'' Accordingly, on August 14, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 26, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files, and our records do not show any record of Mr [redacted] signing up for any of our services At this time we request further information from Mr [redacted] so we can confirm what services his daughter signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Mr [redacted] confirm the last four digits of his card and inform you if there are any alternate email addresses that his daughter could have used to sign up for our services We look forward to receiving a further response so we can finalize this matter with Mr [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/05/08) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 21, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 5, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 5, to our recurring monthly service at $per month.'' Accordingly, on February 5, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a pro-rated refund for her month of cancellation as well as a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of May 6, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, thank you Revdex.com for getting back to me However, I do not, and already did not, accept a partial refund, and a low one at thatAs I had stated before, I do not have a single e-mail from LiveCareer in my inbox, and I have not cleared out my e-mail in over three yearsSo either the e-mail didn't go through, or it is nonexistent I'm not going to restate everything I said above, because it would be redundantI contacted the Revdex.com several days ago when LiveCareer had refunded me a total of $109.45, however my claims were for a full refund of $597, otherwise I am unsatisfied and will keep pushing until my full refund has been metI know it is highly possible to refund more than what has been given to meI have read up on many more situations like my own, each with their differing refund amounts and number of months their money was taken and a half monthly charges is nothing compared to the months I have paid to LiveCareerThere are still months of money that I lost because of this, and for nothing in returnAll I ask is that I get my money back, and I will no longer continue to persist with LiveCareer - [redacted] Final Business Response / [redacted] (4000, 10, 2015/05/21) */ Thank you again for the opportunity to resolve this complaint from [redacted] As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, in addition to the monthly charges of $and the prorated monthly charge of $refunded on May 6, 2015, our customer service team has provided [redacted] with an additional refunds in the amount of $As of May 15, 2015, [redacted] has received a refund of full monthly charges and one prorated charge, for a total refund amount of $At this time we are unable to provide any more refunds We trust this resolves this issue

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 12, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 27, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 27, to our recurring monthly service at $per month.'' Accordingly, on August 27, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 28, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 8, 2015/08/26) */ Thank you for the opportunity to resolve this complaint from [redacted] J ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 19, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 3, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 3, to our recurring monthly service at $per month.'' Accordingly, on August 3, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 3, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although the business is correct in restating their business practice, the issue was never concerning the policy which they have put in placeThe complaint, which has been resolved, was their denial of the possibility to refund some or all of the product cost upon cancellationThe online representative repeatedly denied that a refund was even a possibility and that has clearly been shown to be incorrectThe representative had also refused to offer a supervisor's availability for resolution and had closed the interaction despite my request for resolutionThey have covered their practice from a legal point of view, but the practice of denying partial or full refunds is a clear attempt to profit from an otherwise unnecessary subscriptionTo function as a business, they have covered their groundTo function as a better business, there is much to be desiredThank you to the Revdex.com for your assistance in following up on the company's unfortunate practices

Initial Business Response / [redacted] (1000, 5, 2016/03/11) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files, and our records do not show any record of Ms [redacted] signing up for any of our services At this time we request further information from Ms [redacted] so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services We look forward to receiving a further response so we can finalize this matter with Ms***

A dishonest company based on misleading advertisingThere is nothing free about their serviceThe company simply try to get your credit card details and then mine your card and hope that you do not noticeThe CEO is called [redacted] and has made millions from this scam websiteThere are also a number affiliate websites such as myperfectresume.com which operate in much the same mannerA class action lawsuit must be brought against this company and [redacted] for scamming thousands of job seekers

We have proceeded to refund [redacted] the remaining five $charges on January 18, for a total of $ Please allow 3-business days for the refunds' processing We trust this resolves [redacted] complaint

Initial Business Response / [redacted] (1000, 5, 2015/03/11) */ Thank you for the opportunity to resolve this complaint from Ms [redacted] We have reviewed our files, and our records do not show any record of Ms [redacted] signing up for any of our services At this time we request further information from Ms [redacted] so we can confirm what services she signed up forWe note that she mentioned charges, but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses she could have used to sign up for our services We look forward to receiving a further response so we can finalize this matter with Ms [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email addressed used was [redacted] @yahoo.com Final Business Response / [redacted] (4000, 11, 2015/04/06) */ Thank you for the opportunity to resolve this complaint from [redacted] [redacted] signed up for our My Perfect Resume services on September 26, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 11, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 11, to our recurring monthly service at $per month.'' Accordingly, on October 11, the credit card which [redacted] provided, was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on March 2, We trust this addresses any concerns you may have Final Consumer Response / [redacted] (2000, 13, 2015/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) The money has been refunded back to our account in fullI still feel it is necessary to make the Revdex.com aware of this issueThank you

Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 2, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 17, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 17, to our recurring monthly service at $per month.'' Accordingly, on April 17, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of April 23, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 11, 2015/06/02) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on May 11, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 26, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 26, to our recurring monthly service at $per month.'' Accordingly, on May 26, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of May 29, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/06/02) */ My money was refundedIssue resolved!

Initial Business Response / [redacted] (1000, 5, 2015/02/17) */ Thank you for the opportunity to resolve this complaint from [redacted] [redacted] signed up for our Cover Letter Builder services on December 16, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 30, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 30, to our recurring monthly service at $per month.'' Accordingly, on December 30, ***'s card was charged $for the applicable month of service As of February 6, 2015, ***'s account has been canceledAdditionally, as requested, please find a copy of the confirmation email sent to [redacted] stating that her subscription will renew automatically on December 30, attached herein We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 3, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 18, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 18, to our recurring monthly service at $per month.'' Accordingly, on June 18, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 26, We trust this addresses any concerns you may have Final Business Response / [redacted] (1000, 9, 2015/09/14) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 3, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 18, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 18, to our recurring monthly service at $per month.'' Accordingly, on June 18, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 26, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 1, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 16, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 16, to our recurring monthly service at $per month.'' Accordingly, on July 16, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 19, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 10, 2016/02/24) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 18, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 2, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 2, to our recurring monthly service at $per month.'' Accordingly, on February 2, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of February 12, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nowhere do they state it is an automatic subscriptionThere were two buttons, one for one time fee and the other for a subscriptionIt is advertising to sayou are offerin a one time fee but it's really a subscription alsoI would like the back that we paid for a resume we never recieved Final Business Response / [redacted] (4000, 20, 2016/03/24) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files using the email address [redacted] provided in her complaint, and our records show that [redacted] used our Resume-Now services on January 18, Accordingly, upon completing her resume, [redacted] was given the option to either download the .txt version of the resume, or upgrade for instant access to all premium features [redacted] upgraded to instant access for the premium featuresBecause of a glitch in the system, she was not able to access her resume Our customer service team has sent [redacted] her resume to the email used to create the accountWe apologize for any inconvenience this may have caused her We trust this addresses any concerns you may have Final Consumer Response / [redacted] (4200, 22, 2016/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The account they sent the resume to doesn't exsistMy husband has never heard of that email, nor is that the one he providedI am now personally having to write up a resume for him as he never received the services he paid forI would like a refund for the for services never being rendered

Initial Business Response / [redacted] (1000, 8, 2015/05/06) */ Thank you for the opportunity to resolve this complaint from [redacted] We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Ms [redacted] 's comments into consideration as we continue to improve upon our site and services We trust this resolves this matter

Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Customer was unaware of auto renewing service, customer was charged for month, we provided a full refund for the latest billing month on Nov 19th,Subscription cancelled, no further charges Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept a full refund

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 19, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 4, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 4, to our recurring monthly service at $per month.'' Accordingly, on July 4, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of July 28, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Thank you for the opportunity to resolve this complaint from [redacted] de la PazWe have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 19, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 3, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 3, to our recurring monthly service at $per month.'' Accordingly, on April 3, ***'s card was charged $for the applicable month of serviceThe product created, a resume, was credited under her name Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of August 5, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2014/12/01) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on July 6, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 21, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 21, to our recurring monthly service at $per month.'' Accordingly, on July 21, the card which [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on November 18, We trust this addresses any concerns you may have