Bold North America LLC

Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files, and our records do not show any record of Ms [redacted] signing up for any of our services At this time we request further information from Ms [redacted] so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services We look forward to receiving a further response so we can finalize this matter with Ms [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Customer was unaware of auto renewing service, customer was charged for month, we provided a full refund for the latest billing month on Nov 19th,Subscription cancelled, no further charges Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.) I accept a full refund

Initial Business Response / [redacted] (1000, 5, 2014/05/12) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 26, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year longOn the page where [redacted] made that selection, the offer clearly states that to subscribe to a full access membership at $per month, [redacted] would have to "pay upfront" and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where [redacted] entered her credit card information, the offer clearly and conspicuously states that "by paying only $95.40, you will be entitled to all of these benefits for the next year." This page also provides information on how [redacted] could cancel this annual membership within days to receive a full refund of her paymentFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's Annual Membership subscription with an upfront payment of $95.40, and monthly payments of $thereafter Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a prorated refund of her payment in the amount of $Our customer service team refunded [redacted] the amount of $on May 6, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 8, 2015/03/11) */ Thank you for the opportunity to resolve this complaint from Ms [redacted] We have reviewed our files, and our records do not show any record of Ms [redacted] signing up for any of our services At this time we request further information from Ms [redacted] so we can confirm what services she signed up forWe note that she mentioned creating a resume, but we cannot locate any records of a resume or an account created with the information provided on the complaintPlease have Ms [redacted] inform you if there are any alternate email addresses that she could have used to sign up for our services We look forward to receiving a further response so we can finalize this matter with Ms [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I signed up under [redacted] @outlook.comSo I did create a resume Final Business Response / [redacted] (4000, 12, 2015/03/26) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files using the email address [redacted] provided in her complaint, and our records show that [redacted] used our Resume-Now services on February 17, After asking each user for their name and email address, the Resume Builder gives them the option of uploading an existing resume and/or choosing a resume template to use in creating a new resumeAfter proceeding through these first two steps, the user comes to a page saying "Congratulations! You now have access to all of our free services." On this page, the offer clearly and conspicuously states that one of the free services offered is the ability to "Download the .txt version of your resume." [redacted] chose to click continue at the bottom of this page and begin creating a resumeAccordingly, upon completing her resume, [redacted] was given the option to either download the .txt version of the resume, or upgrade for instant access to all premium features Although our premium features are not offered free of charge, LiveCareer was willing to make an exception for [redacted] and provide her with a week of complimentary access to our premium features We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2014/10/06) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 21, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 8, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 8, to our recurring monthly service at $per month.'' Accordingly, on March 8, the card which [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of September 25, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 16, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 1, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 1, to our recurring monthly service at $per month.'' Accordingly, on December 1, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of January 13, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 18, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 2, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 2, to our recurring monthly service at $per month.'' Accordingly, on April 2, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of May 28, Additionally, another refund was processed on June 1, for $ We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Thank you for the opportunity to resolve this complaint from Mr [redacted] ***We apologize for any inconvenience to Mr***As of May 21, 2015, Mr***'s account has been canceledOur customer service team processed a refund to Mr***'s card for $He will not be receiving any charges from LiveCareer going forward We trust this resolves this matter

Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ Thank you for the opportunity to resolve this complaint from [redacted] ***'s daughter signed up for our Resume Builder services on October 15, The copy online clearly provided ***'s daughter with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long***'s daughter chose to accept our offer for day full access, which automatically renews monthlyOn the page where ***'s daughter made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 30, to our monthly service at $per month.'' This page also provides information on how ***'s daughter could cancel before this monthly chargeFinally, ***'s daughter was also sent an email to the email address provided to us on the same day confirming her access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 30, to our recurring monthly service at $per month.'' Accordingly, on October 30, ***'s card, which ***'s daughter provided, was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on March 27, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I would have appreciated that the entire amount be refunded, I appreciate that an exception was made to refund a portion of my paymentThank youI also highly recommend that, from now on, the company notify their clients who are "inactive" so that clients who are not using the service will remember to cancel their subscription or perhaps start using the services that are provided for that fee

Initial Business Response / [redacted] (1000, 5, 2015/03/26) */ Thank you for the opportunity to resolve this complaint from [redacted] *** [redacted] signed up for our Resume Builder services on January 15, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 30, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 30, to our recurring monthly service at $per month.'' Accordingly, on January 30, the credit card which [redacted] provided, was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on March 12, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 2, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 17, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 17, to our recurring monthly service at $per month.'' Accordingly, on April 17, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of June 23, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2016/03/29) */ Thank you for the opportunity to resolve this complaint from Ms [redacted] We apologize for any inconvenience to Ms [redacted] As of March 19, 2016, Ms [redacted] 's account has been canceled and a refund of the monthly charge totaling $has been refundedShe will not be receiving any charges from LiveCareer going forward We trust this resolves this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has finally issued a refundOnly took my credit card company investigating them and this claim with Revdex.com to make it happenMyPerfectResume is a complete sham

Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 22, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 6, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 6, to our recurring monthly service at $per month.'' Accordingly, on April 6, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of May 13, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2014/04/21) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 17, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year longOn the page where [redacted] made that selection, the offer clearly states that to subscribe to a full access membership at $per month, [redacted] would have to "pay upfront", and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where [redacted] entered her credit card information, the offer clearly and conspicuously states that "by paying only $95.40, you will be entitled to all of these benefits for the next year." This page also provides information on how [redacted] could cancel this annual membership within days to receive a full refund of her paymentFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's Annual Membership subscription with an upfront payment of $95.40, and monthly payments of $thereafter Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of her payment of $Our customer service team refunded [redacted] the amount of $on April 21, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/23) */ Thank youAs of now, they have refunded meHowever it took a lot to get them to do so and as soon as possible, I will change my debit card, unfortunately cannot until next weekI have heard they will continue to charge, although I expressed beyond any doubt, they are not authorized to do so [redacted] L [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 4, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 19, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 19, to our recurring monthly service at $per month.'' Accordingly, on August 15, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of January 13, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is misleading in their tacticsYes I did sign up for a trial period for $my issue with this company is that I was supposed to be able to create a cover letter for FREEWhen I attempted to create my cover letter I was re-directed to another page from THEIR website which then asks for your credit card information a second timeThe ONLY reason I submitted my credit card information again because I thought maybe it did not go through the first timeThat is my complaint because unbeknownst I was at that time enrolled into another trial period that I was unaware of and that is why my card was charged $it had nothing to do with the original purchase which I was in fact aware of the day period so this company needs to address its sneaky tactics of double charging customers and redirecting them to their "other" website !!!! Final Business Response / [redacted] (4000, 9, 2016/02/01) */ Thank you for the opportunity to resolve this complaint from [redacted] We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Ms [redacted] 's comments into consideration as we continue to improve upon our site and services We trust this resolves this matter Final Consumer Response / [redacted] (2000, 11, 2016/02/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I feel that they should be clear and concise with how they do business and should not have a secondary site attached to their main webpage

Initial Business Response / [redacted] (1000, 5, 2015/01/12) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 30, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 15, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 15, to our recurring monthly service at $per month.'' Accordingly, on December 15, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on January 9, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Thank you for the opportunity to resolve this complaint from Ms [redacted] We apologize for any inconvenience to Ms [redacted] As of July 16, 2015, Ms [redacted] 's account has been canceledOur customer service team has refunded her one monthly chargeUnfortunately we are not able to provide a refund for charges from her financial institutionShe will not be receiving any charges from LiveCareer going forward We trust this resolves this matter

Initial Business Response / [redacted] (1000, 6, 2015/07/22) */ Thank you for the opportunity to resolve this complaint from Ms [redacted] We apologize for any inconvenience to Ms [redacted] As of July 20, 2015, Ms [redacted] 's account has been canceledOur customer service team has provided one monthly refund totaling $She will not be receiving any charges from LiveCareer going forward We trust this resolves this matter Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have accepted Live Careers response The balance has been refunded Thank you for your assistance

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on June 1, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 16, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 16, to our recurring monthly service at $per month.'' Accordingly, on June 9, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of July 20, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/04/02) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on June 20, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 5, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 5, to our recurring monthly service at $per month.'' Accordingly, on July 5, 2013, the card which [redacted] provided, was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on March 31, We trust this addresses any concerns you may have