Bold North America LLC

Initial Business Response / [redacted] (1000, 2, 2015/07/15) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 5, The copyonline clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 20, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ?s access to ourservices and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 20, to our recurring monthly service at $per month.'' Accordingly, on May 20, [redacted] ?s card was charged $for the applicable month of serviceAlthough our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of July 15, We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that Ms [redacted] signed up for our My Perfect Resume services on April 20, In order to successfully create an account on our website, Ms [redacted] agreed to our Terms of Services My Perfect Resume’s Terms of Service clearly state in Section (“User Content”) that “account information, resume, career history, educational history, reviews, responses, profile entries, posts, questions, career materials or any other information you provide on or through the Site or that we may create for you may not be able to be deleted once uploaded”Furthermore, the aforementioned clause states that “[w]e may use the public content to develop products, make connections with potential employers, personalize site views, market products or identify or feature popular members.” By posting their information on our website while utilizing our services, Ms [redacted] agreed to grant and assign to BOLD LLC’s My Perfect Resume and “any employer to which your User Content is provided a royalty-free, perpetual, non-exclusive, unrestricted, worldwide license to any and all rights in the User Content including without limitation all copyright, together with all consents (if any) necessary to enable its reproduction, distribution, modification, publishing and/or other exploitation by Provider and/or by any person authorized by Provider, by any means and in all media now known or hereafter devised, without payment or other reference to you or any other person, and to advertise and promote such exploitation, for the full period of all such rights (together with any extensions and renewals) and insofar as possible in perpetuity” As such, BOLD is authorized to use resumes posted by its users as sample resumes to market their products Notwithstanding the foregoing, and Ms [redacted] agreement to BOLD’s Terms of Use, our customer relations team removed her resume from the website We trust this addresses any concerns you may have and resolves this matter

Initial Business Response / [redacted] (1000, 5, 2014/04/29) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 10, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 25, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 25, to our recurring monthly service at $per month.'' Accordingly, on April 25, 2014, the card which [redacted] provided, was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on April 25, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept, thank you for refunding what was chargedI still believe you should advertise the "automatic renewal after days" not everyone reads when they are struggling to find a jobMost see only the $charge and quickly process the paymentI was not able to see where the company indicated there was an automatic renewalAnd if they wish to keep it as an automatic renew, they should not charge it from the bank card that was used in file, what if it would have been someone else's bank card? Couldn't they file a theft claim since they were not the ones to "agree" to the terms? Most of us are going through a difficult time and can't afford to have $charged

Initial Business Response / [redacted] (1000, 9, 2015/11/06) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 18, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 2, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 2, to our recurring monthly service at $per month.'' Accordingly, on February 2, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of October 14, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/08/28) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on May 16, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 31, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 31, to our recurring monthly service at $per month.'' Accordingly, on May 31, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 26, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am confused why so many people are unaware of this monthly charge and why so many people are upset they are not getting a total refund when they find out months later they are being charged with no email notification or billing statement mailed to them Very unhappy with this company and will not recommend themWhy are people still being billed after they asked to be removed from the subscriptionthis company should not be in business

Initial Business Response / [redacted] (1000, 8, 2015/05/04) */ Thank you for the opportunity to resolve this complaint from [redacted] *** [redacted] signed up for our Resume Builder services on February 14, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 1, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming her access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 1, to our recurring monthly service at $per month.'' Accordingly, on March 1, the card which [redacted] provided, was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of full monthly charge totaling $Our customer service team refunded [redacted] the amount of $on April 13, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 6, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 21, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 21, to our recurring monthly service at $per month.'' Accordingly, on April 21, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on April 26, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 10, 2015/12/02) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 15, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 30, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 30, to our recurring monthly service at $per month.'' Accordingly, on September 30, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of November 5, We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files, and our records do not show any record of [redacted] signing up for any of our servicesAt this time we request further information from [redacted] so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our servicesWe look forward to receiving a further response so we can finalize this matter with [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 25, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 9, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 9, to our recurring monthly service at $per month.'' Accordingly, on February 9, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on April 27, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2014/02/26) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on January 19, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions the offer clearly and conspicuously states, that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 3, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 3, to our recurring monthly service at $per month.'' Accordingly, on February 3, 2014, the card [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on February 7, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on May 5, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 20, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 20, to our recurring monthly service at $per month.'' Accordingly, on May 20, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of July 20, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 24, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 8, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 8, to our recurring monthly service at $per month.'' Accordingly, on August 8, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 10, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response based on the fact that Live Career has refunded back the money they chargedNevertheless their claim of mentioning the charges explicitly in the email sent by them is absolutely falseI have all the mails from them so far and in none of them was the auto renewal mentionedNot even after the first paymentTheir claims are and I would strongly suggest users discretion in getting any service from this site

Initial Business Response / [redacted] (1000, 5, 2016/02/24) */ Thank you for the opportunity to resolve this complaint from [redacted] ***. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 21, 2015. The copy online clearly provided [redacted] with... a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 6, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 6, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on December 6, 2015 [redacted] 's card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of February 2, 2015. We trust this addresses any concerns you may have. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept this at all. [redacted] deactivated his account assuming that cancelled his subscription. Once an account is cancelled, you no longer have access to it so why would he want to continue with it and how can you be charged for an account that does not exist. Also since he "cancelled" the account, he had NO access whatsoever to cancel the subscription. He cancelled his account within the 15 day period and as records will show, he only used this service once, it was the SAME day that he signed up for it. Also, he did call and speak to a cust service rep over the phone who then said [redacted] would get an email within 24-48 hours. He NEVER got one, what kind of customer service is this??? Upon reviewing MANY reviews on Google etc, there have been MANY complaints about this company. This company is a scam and a joke and no we will not accept this offer. We will also let everyone know to not EVER use this company. We want a FULL refund. Final Business Response / [redacted] (4000, 10, 2016/03/21) */ Thank you again for the opportunity to resolve this complaint from [redacted] ***. As previously mentioned, our monthly charges are not refundable. However, we value our customers here at BOLD and want to do all that we can to resolve any issues they may have. As such, in addition to the monthly charge of $39.80 refunded on February 2, 2016, our customer service team has provided [redacted] with an additional refund in the amount of $39.80. As of March 9, 2016, [redacted] has received a refund of 2 charges, for a total refund amount of $79.60. We trust this resolves this issue. Final Consumer Response / [redacted] (4200, 12, 2016/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I previously stated, I want the entire amount refunded to me. As I previously informed the BBB as we'll as this fraudulent company, I did cancel my account within the trial period. I will not be satisfied until the entire amount is refunded so no, I do not accept this offer. Thank you.

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 22, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 6, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 6, to our recurring monthly service at $per month.'' Accordingly, on June 6, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of January 4, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not recall the 'automatically renews at $per month on the 15th day' language on the initial purchaseIf I had seen that I (and countless others) would not have subscribedPersonally I do not think the language exists, or if it does it was recently added because of all of the complaintsAdditionally, they should send an email every time funds are taken from your accountIf this was the case I would have ended my relationship immediately Final Business Response / [redacted] (4000, 9, 2016/01/26) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We greatly appreciate his feedback and apologize for any confusion or inconvenience he experienced while using our site We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Mr***'s comments into consideration as we continue to improve upon our site and services We trust this resolves this matter

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Thank you for the opportunity to resolve this complaint from [redacted] . We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 29, 2015. The copy online clearly provided... [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 13, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 13, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 13, 2015 ***'s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $79.60 as of May 15, 2015. We trust this addresses any concerns you may have. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 16, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 1, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 1, to our recurring monthly service at $per month.'' Accordingly, on May 1, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her, in addition to the prorated charge refunded, a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of Oct 1, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I am not satisfied with the way that this company conducts business, I recognize that I will most likely not receive additional reimbursement to total the full amount

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files, and our records do not show any record of Mr [redacted] signing up for any of our services At this time we request further information from Mr [redacted] so we can confirm what services he signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Mr [redacted] confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our services We look forward to receiving a further response so we can finalize this matter with Mr [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 1, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 16, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 16, to our recurring monthly service at $per month.'' Accordingly, on April 16, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of May 5, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Thank you for the opportunity to resolve this complaint from Mr [redacted] We apologize for any inconvenience to Mr [redacted] As of August 3, 2015, Mr [redacted] 's account has been canceledOur customer service team refunded him a total of monthly refund totaling $He will not be receiving any charges from LiveCareer going forward We trust this resolves this matter